Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,002 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website returns really need to be free to compete with other stores.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We offer free standard delivery on our orders with no minimum spend and these are also guaranteed dispatch within 5 working days. We do ask our customers to pay towards the cost of the returns however you are also welcome to take them to a Charles Clinkard store and you can find your nearest one using the link below: https://www.charlesclinkard.co.uk/map Returns can be also made via the Post Office and there are various services which you can use depending on what you select. Collectplus is £4.49 for up to 10kg in weight and ideal for mutiple orders and larger items. We will of course pass on your feedback regarding our returns service and hope this will not deter you from ordering again. We ask all customers to leave a review as this helps to reflect the different levels of services customers have and we appreciate the time you took to do this. If any further assistance is required do not hesitate to contact us on 0345 241 7742 or send an email to sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Slippers arrived in good time but very disappointed with both quality and comfort, hence had to return them for refund”

Helpful Report

Posted 5 years ago

Hello, Thank you for your Review We are sorry to hear your recent purchase is unsuitable. You have 35 days to return an item for a refund or exchange, providing it is unworn and in a good condition. We do state to return the item in the original box if possible, however as long as the item is secure in transit this would be fine to return. Please ensure your order number and full name/address is included in the parcel. The address for returns is: Customer Services Charles Clinkard Eveline House Cannon Park Way Middlesbrough United Kingdom TS1 5JU Please note returns are at your own cost. If we can offer further assistance do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear the items were unsuitable. You are welcome to return the items within 35 days as long as they are unworn and in their original packaging to: Charles Clinkard Eveline House Cannon Park Way Middlesbrough TS1 5JU Please include your invoice inside and we can then process a refund or an exchange if preferred. We hope you will return in the future to order from us and if we can offer assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“My address was entered incorrectly into the computer in store and delivered to a house 10 mins drive away. Fortunately the recipient kept the parcel for 4 days until I tracked it down. Not impressed!”

Helpful Report

Posted 5 years ago

Hello Ruth Thankyou for your review. We are very sorry to hear of the issues encountered with your order and also of the difficulty you had in locating the items. We have passed your comments onto the store who processed this for you and to ensure that additional care is taken. We hope this will not deter you from returning to us and if we can assist do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I bought the boots online for over £70 to find a sale sticker inside one at £50 something with an extra 30% off.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. The price of the boots at the time of purchase was correct and we are disappointed there was a sticker inside them. We have contacted you seperately regarding this and look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 5 years ago

“My daughter pick 5 different boots in the Sheffield Meadowhall store and they had none in her size. Was advised to order online. The boots arrived but in packaging that someone had sent them back in! Which was covered in cellotape. They all need to go back but the bag wasn't big enough after I had removed the cellotape! Plus you charge to return the goods! Come on Clinkards! I always buy my daughter her shoes from you but not anymore 😔”

Helpful Report

Posted 5 years ago

Hello, Thank you for review. Firstly, please let us apologise for your recent shopping experience. We are sorry to hear that the local branch did not stock the boots you were interested in, in the size required. The outer packaging (such as the box), is there to protect the product in transit and we hope this was fulfilled. However, presentation is important to us and any damage to the boxes should have been noticed and the items you have been re-boxed accordingly. With regards to returns, we offer free standard UK delivery dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. Once again we are sorry for any inconvenience caused and we hope we can restore your faith in shopping with Charles Clinkard. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“Disappointed to find after ordering ClarkdaleAxHot boot in black that Clarks were selling them the very next day with 25% off. Quite a lot of difference on an expensive boot. I ordered a pair of the same in tan from Clarks as I like the boot a lot. If you had them at the same price as Clarks I would have ordered them from you. I shall check prices before buying from Clinkards again. Pity because we have a local shop.”

Helpful Report

Posted 5 years ago

Thank you for your review. We do reduce our items at several times of year and offer items at a sale price. We also offer a price match on certain items, depending if our criteria is met with the item sold. We are however pleased to hear that you were able to get the item that you wanted, and would have taken a look to see if we could reduce our cost if you had contacted us. Maybe this will help for future reference. We look forward to you shopping with us again in the future. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Shop staff were inexperienced and took ages to process my order for delivery. It later transpired that they managed to put in the wrong address so DPD were unable to deliver and due to further driver error, ended up having to collect money order by driving to Selsey.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are genuinely sorry the incorrect details were input during your purchase and also that DPD did not enact on the updated information which you provided. Please be assured we have passed on your comments both to the store who processed the order and DPD who were taking care of the delivery once the address had been corrected. We hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 5 years ago

“When I placed my order, I ordered a size 7 and unfortunately a size 5 was sent in error.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We would like to thoroughly apologise you have received the incorrect size and can completely understand your disappointment. We employ a rigorous quality check procedure within our dispatch area to ensure the best products for our customers. Please be assured we will investigate how this occurred. We can see you have contacted our customer services department to arrange the return of the incorrect size, and we will contact you upon receipt and arrange a replacement as requested. Please rest assured this is a very rare occurrence and hope this has not deterred you from shopping with us in the future. With Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Firstly the shoes were promised for the 14th November arrived on the 15th. When delivered the delivery driver slung the parcel over the gate onto the lawn and left a card stating it had been left it a safe place!! The delivery was supposed to have been left under the porch if I was not in. However I was in when he delivered the parcel Obviously raining too hard for him to get out of his cab, bless!!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are genuinely sorry to hear that you are disappointed with your delivery. We do not have our own delivery service, but pay either a courier or Royal Mail to deliver for us. On this occasion it was DPD and your instructions should have been followed. Please be assured that we will let them know of your disappointment as this is not something that we would like to see happening again. We apologise for your inconvenience and do hope that it will not put you off shopping with us in the future. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Expensive to return boots”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Returns are at the customers own cost as we offer free standard UK delivery. You can return items via the Post Office and there will be varying costs depending on which service you choose. Collectplus is approximately £4.49 and covers up to 10kg in weight ideal for larger items and multiple orders. You can print the label using the link provided and then drop off at a convenient point. You are also welcome to return via the Charles Clinkard store and you can locate your nearest here-https://www.charlesclinkard.co.uk/map We appreciate feedback from all our customers as this helps to reflect the service we offer and we are sorry you were disappointed on this occasion If further assistance is required in the future do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“Wanted to order some slippers which were not in your Middlesbrough store although I had seen them on line. Asked the assistant if they could order them in store since I would have thought that a click and collect order was cheaper for you than paying delivery postage. She maintained that this could not be done so I ordered them on line. No advance notification from the PO as to delivery slot so no-one at home when they tried to deliver the goods. You will be aware that the PO will not leave anything with neighbours so I ended back making a special trip to Cannon Park to collect them ie within 10 metres of your warehouse!!!”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry for the confusion regarding the item you required, this was available to order within the store on a Click and Collect basis. We will ensure the team in the store are made aware this item was available. With regards to Royal Mail, they will leave items safe if a prior agreement has been made with the customer however we understand how inconvenient this would especially given the distance the delivery office is from your home. We hope the slippers are suitable and that you are enjoying them and if we can offer further assistance in the future do not hesitate to contact us. Kind regards Nicola-Customer Services

Posted 5 years ago

“Boots were delivered and were found to be marked and dirty when the box was opened. Have returned to store, a new pair ordered and a week later have had no contact or update re the order!”

Helpful Report

Posted 5 years ago

Thank you for your review, We are sorry to hear that the stock that you received was damaged. This is an online order and had gone direct from the merchandiser. I can see that our store had ordered a new pair for you. Thank you for taking my telephone call and we were pleased to hear that you now have your new order. I apologise for your inconvenience and hope that you things are satisfactory and of a perfect quality for you this time. Kind regards, Janice Ruddock Cusotmer services

Posted 5 years ago

“The boots I ordered weren’t available despite the website saying they were. I was disappointed that I would have to pay for returns. Returning to the shop was an easy process though.”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry to hear that the boots that you wanted were not available at the moment. With regard to returns, we do advise that delivery is free but if you wish to return by post then this is at the customer cost, we have several stores around the country and are happy to have a return taken there to avoid costs where possible. We are pleased to hear that you do indeed have a store near to you and that you found the process easy. We hope that you will shop with us again in the future. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Es la primera vez que hago una compra con ustedes. Desafortunadamente el costo de la mercancía era de $60.83 mas $12.00 de delivery. Cuando veo mi estado de cuenta del banco habían acreditado la cantidad de $94.92 sin ninguna explicación de por que estaban cobrando esa cantidad, La cartera la compré on-line ya que mi esposo está recién operado y no puedo salir Si la compra en la tienda que ahi aquí en PR donde venden la mercancía Kipling me hubiese salido mas barata.”

Helpful Report

Posted 5 years ago

Hola, Gracias por tu comentario. Estamos decepcionados con sus comentarios. Hemos investigado esto por usted y podemos ver que el pedido fue de un total de £ 70.83, que es inglés esterlina, si convierte esto a dólares estadounidenses, la conversión al monto en su extracto bancario es correcta. Somos una empresa del Reino Unido y le cobraremos en una moneda del Reino Unido, si verifica con su banco, ellos podrán ayudarlo. Esperamos que reconsidere los pedidos y lamentamos cualquier confusión que esto pueda haber causado. Saludos cordiales Nicola-Atención al cliente

Posted 5 years ago

“The quality was not what I expected. I am therefore returning the product”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear you were disappointed with the quality of the shoes. We will of course pass your comments onto the manufacture. We hope you find another style within our range. With regards, Demi Bandeira Customer Services

Posted 5 years ago

“I selected CollectPlus at the point of finalising my order. However, I subsequently never received any correspondence in relation to my delivery from CollectPlus - this is where the issue arose. On Wednesday 16 October I rang Charles Clinkard directly to see if the goods had arrived at my CollectPlus delivery address 2.75 miles away. When the Call Handler checked, she confirmed the goods had been despatched on Monday afternoon and had arrived at the CollectPlus delivery address on Wednesday morning. She did ask if I had received any tracking email/information, I confirmed I had not. Nothing else was said by the call handler and I confirmed I would set off to collect my goods. On arrival the shop owner confirmed I could not pick up my order as I did not have a tracking number/code. I explained I had not received anything at all from CollectPlus. This made no difference, I had to return home and ring CollectPlus direct. When I rang CollectPlus, I explained what had happened - they kept asking me if I had received the tracking email/information, I kept confirming no I had not received anything from CollectPlus at all. The call handler did not appear to be listening or understanding what I was telling her. I reiterated I had not received any information from CollectPlus with which I could formally collect my order from my chosen collection point. In the end, exasperated, I asked her to just give me the code that I would need to reproduce at the delivery address in order to collect my goods. What should have been a 5.5 mile trip ended up being an 11 round mile trip instead with the extra wasted time thrown in for good measure. I subsequently collected my goods which I am very happy with by the way. On reflection, although the Charles Clinkard call handler asked if I had received a tracking email/information and I confirmed I had not - surely at that point she should have warned me that I would not be able to collect unless I had the right information, i.e. code, to collect my order. Nothing was said by the call handler when I confirmed I had not received anything from CollectPlus. I did say I would go immediately to collect as I had the car that day and was able to collect myself, rather than waiting for several days. I have used CollectPlus only once before, and it is quite some time ago, but based on this experience, I will not be using CollectPlus again and will instead have any future goods delivered direct to me which I will obviously have to pay for. Shopping with Charles Clinkard usually a good experience spoilt by the inadequacies of CollectPlus.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We appreciate the time you have spent forwarding your comments and are disappointed that the overall experience was not up to the standard you would expect. Collectplus are an external company who offer the option to our customers to conveniently collect thier item from a drop off point, this takes away the waiting for a parcel to turn up and is also a great way of returning a parcel too. Collectplus should forward an email to you confirming the tracking to you or the other option is the information is sent via text to a mobile number should this be included on the order. Following this tracking, once the item is at your chosen point a Collection Code is sent to the customer to enable them to collect the parcel. We are sorry you were not made aware that you required a code and we will ensure our Customer Services Team are updated with this information. We offer free standard delivery to a UK address so there is no charge unless you opted for a quicker service which there is a small fee for, you can also opt for Collect in a Charles Clinkard store without charge should one be local to you. We appreciate all feedback from our customers and hope you will return again in the future to order from us. If we can offer assistance please do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 5 years ago

“boots are not good fit, very narrow and rigid, not wide fit as advertised. I will try to send them back”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear the shoes were unsuitable. This style is a UK D fitting, which is a wide fit in Gabor. Gabor do manufacture an extra wide fit which is D+. We hope you find an alternative style which is suitable within our range and if you have any enquiries about returning the item please let us know. If you have any enquiries please do not hesitate to contact us. With regards, Demi Bandeira Customer Services

Posted 5 years ago

“Wrong shoes were delivered and the right ones then went out of stock”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Firstly we would like to sincerely apologise for the error which occurred and are also very disappointred we were unableto fulfil the original item as this is now out of stock. We have contacted you via your order to offer further assistance and hope this will not deter you from ordering again. We pride ourselves on providing our customers with excellent service and on this occasion this was clearly not fulfilled. Kind Regards Nicola-Customer Services

Posted 5 years ago

Hello, Thankyou for your review. We are sorry for the inconvenience and have contacted you via your order to restore your faith in shopping online with us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I usually wear a size 2 1/2 or 3 in your shoes and I ordered both sizes fully expecting that one pair would fit. Both were too small which is unheard of. Then to send both pairs back it’s costing me over £8. I was going to ask for an exchange for the next size rather than a refund but this has changed my mind. Who knows whether the bigger size will fit! Your sizing needs to be standardized so that this doesn’t happen.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. As size is so personal to each customer and many factors affect how a shoe fits, its difficult to say if a particular style will be suitable. Gabor is a continental brand also and their conversions will not be uniform to others however we understand your disappointment and will ensure the manufacturer is informed of this. We offer free standard UK delivery however do ask for returns to be paid for. There are different options via the Post Office and you can also opt to use other courier services should these be available to you. We ask all customers to respond to feedback as this helps to reflect the different levels of service our customers experience, we are naturally disappointed that the style was not suitable however if we can offer any further advice please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Having to pay £11 to return the boots that didnt fit. Delivery fine, but I won't be shopping online with you again. Sorry.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that you have paid £11 on the courier of your choice We have a link on our website where you can be directed to print out a label for your returns. This is £4.49 and covers up to 10 kilo on a tracked service, so that you can return several items together and hope that this information does help if you decide to shop with us again in the future. Yu can also take any returns to a Charles Clinkard store if you have any near to you and therefore there would be no cost to yourself. I do hope that this information helps for future reference and that you will shop with us again. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 49,002 reviews