Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,729 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,729 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th July 2025

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Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted to order some slippers which were not in your Middlesbrough store although I had seen them on line. Asked the assistant if they could order them in store since I would have thought that a click and collect order was cheaper for you than paying delivery postage. She maintained that this could not be done so I ordered them on line. No advance notification from the PO as to delivery slot so no-one at home when they tried to deliver the goods. You will be aware that the PO will not leave anything with neighbours so I ended back making a special trip to Cannon Park to collect them ie within 10 metres of your warehouse!!!”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry for the confusion regarding the item you required, this was available to order within the store on a Click and Collect basis. We will ensure the team in the store are made aware this item was available. With regards to Royal Mail, they will leave items safe if a prior agreement has been made with the customer however we understand how inconvenient this would especially given the distance the delivery office is from your home. We hope the slippers are suitable and that you are enjoying them and if we can offer further assistance in the future do not hesitate to contact us. Kind regards Nicola-Customer Services

Posted 5 years ago

“Boots were delivered and were found to be marked and dirty when the box was opened. Have returned to store, a new pair ordered and a week later have had no contact or update re the order!”

Helpful Report

Posted 5 years ago

Thank you for your review, We are sorry to hear that the stock that you received was damaged. This is an online order and had gone direct from the merchandiser. I can see that our store had ordered a new pair for you. Thank you for taking my telephone call and we were pleased to hear that you now have your new order. I apologise for your inconvenience and hope that you things are satisfactory and of a perfect quality for you this time. Kind regards, Janice Ruddock Cusotmer services

Posted 5 years ago

“The boots I ordered weren’t available despite the website saying they were. I was disappointed that I would have to pay for returns. Returning to the shop was an easy process though.”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry to hear that the boots that you wanted were not available at the moment. With regard to returns, we do advise that delivery is free but if you wish to return by post then this is at the customer cost, we have several stores around the country and are happy to have a return taken there to avoid costs where possible. We are pleased to hear that you do indeed have a store near to you and that you found the process easy. We hope that you will shop with us again in the future. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Es la primera vez que hago una compra con ustedes. Desafortunadamente el costo de la mercancía era de $60.83 mas $12.00 de delivery. Cuando veo mi estado de cuenta del banco habían acreditado la cantidad de $94.92 sin ninguna explicación de por que estaban cobrando esa cantidad, La cartera la compré on-line ya que mi esposo está recién operado y no puedo salir Si la compra en la tienda que ahi aquí en PR donde venden la mercancía Kipling me hubiese salido mas barata.”

Helpful Report

Posted 5 years ago

Hola, Gracias por tu comentario. Estamos decepcionados con sus comentarios. Hemos investigado esto por usted y podemos ver que el pedido fue de un total de £ 70.83, que es inglés esterlina, si convierte esto a dólares estadounidenses, la conversión al monto en su extracto bancario es correcta. Somos una empresa del Reino Unido y le cobraremos en una moneda del Reino Unido, si verifica con su banco, ellos podrán ayudarlo. Esperamos que reconsidere los pedidos y lamentamos cualquier confusión que esto pueda haber causado. Saludos cordiales Nicola-Atención al cliente

Posted 5 years ago

“The quality was not what I expected. I am therefore returning the product”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear you were disappointed with the quality of the shoes. We will of course pass your comments onto the manufacture. We hope you find another style within our range. With regards, Demi Bandeira Customer Services

Posted 5 years ago

“I selected CollectPlus at the point of finalising my order. However, I subsequently never received any correspondence in relation to my delivery from CollectPlus - this is where the issue arose. On Wednesday 16 October I rang Charles Clinkard directly to see if the goods had arrived at my CollectPlus delivery address 2.75 miles away. When the Call Handler checked, she confirmed the goods had been despatched on Monday afternoon and had arrived at the CollectPlus delivery address on Wednesday morning. She did ask if I had received any tracking email/information, I confirmed I had not. Nothing else was said by the call handler and I confirmed I would set off to collect my goods. On arrival the shop owner confirmed I could not pick up my order as I did not have a tracking number/code. I explained I had not received anything at all from CollectPlus. This made no difference, I had to return home and ring CollectPlus direct. When I rang CollectPlus, I explained what had happened - they kept asking me if I had received the tracking email/information, I kept confirming no I had not received anything from CollectPlus at all. The call handler did not appear to be listening or understanding what I was telling her. I reiterated I had not received any information from CollectPlus with which I could formally collect my order from my chosen collection point. In the end, exasperated, I asked her to just give me the code that I would need to reproduce at the delivery address in order to collect my goods. What should have been a 5.5 mile trip ended up being an 11 round mile trip instead with the extra wasted time thrown in for good measure. I subsequently collected my goods which I am very happy with by the way. On reflection, although the Charles Clinkard call handler asked if I had received a tracking email/information and I confirmed I had not - surely at that point she should have warned me that I would not be able to collect unless I had the right information, i.e. code, to collect my order. Nothing was said by the call handler when I confirmed I had not received anything from CollectPlus. I did say I would go immediately to collect as I had the car that day and was able to collect myself, rather than waiting for several days. I have used CollectPlus only once before, and it is quite some time ago, but based on this experience, I will not be using CollectPlus again and will instead have any future goods delivered direct to me which I will obviously have to pay for. Shopping with Charles Clinkard usually a good experience spoilt by the inadequacies of CollectPlus.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We appreciate the time you have spent forwarding your comments and are disappointed that the overall experience was not up to the standard you would expect. Collectplus are an external company who offer the option to our customers to conveniently collect thier item from a drop off point, this takes away the waiting for a parcel to turn up and is also a great way of returning a parcel too. Collectplus should forward an email to you confirming the tracking to you or the other option is the information is sent via text to a mobile number should this be included on the order. Following this tracking, once the item is at your chosen point a Collection Code is sent to the customer to enable them to collect the parcel. We are sorry you were not made aware that you required a code and we will ensure our Customer Services Team are updated with this information. We offer free standard delivery to a UK address so there is no charge unless you opted for a quicker service which there is a small fee for, you can also opt for Collect in a Charles Clinkard store without charge should one be local to you. We appreciate all feedback from our customers and hope you will return again in the future to order from us. If we can offer assistance please do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 5 years ago

“boots are not good fit, very narrow and rigid, not wide fit as advertised. I will try to send them back”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear the shoes were unsuitable. This style is a UK D fitting, which is a wide fit in Gabor. Gabor do manufacture an extra wide fit which is D+. We hope you find an alternative style which is suitable within our range and if you have any enquiries about returning the item please let us know. If you have any enquiries please do not hesitate to contact us. With regards, Demi Bandeira Customer Services

Posted 5 years ago

“Wrong shoes were delivered and the right ones then went out of stock”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Firstly we would like to sincerely apologise for the error which occurred and are also very disappointred we were unableto fulfil the original item as this is now out of stock. We have contacted you via your order to offer further assistance and hope this will not deter you from ordering again. We pride ourselves on providing our customers with excellent service and on this occasion this was clearly not fulfilled. Kind Regards Nicola-Customer Services

Posted 5 years ago

Hello, Thankyou for your review. We are sorry for the inconvenience and have contacted you via your order to restore your faith in shopping online with us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I usually wear a size 2 1/2 or 3 in your shoes and I ordered both sizes fully expecting that one pair would fit. Both were too small which is unheard of. Then to send both pairs back it’s costing me over £8. I was going to ask for an exchange for the next size rather than a refund but this has changed my mind. Who knows whether the bigger size will fit! Your sizing needs to be standardized so that this doesn’t happen.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. As size is so personal to each customer and many factors affect how a shoe fits, its difficult to say if a particular style will be suitable. Gabor is a continental brand also and their conversions will not be uniform to others however we understand your disappointment and will ensure the manufacturer is informed of this. We offer free standard UK delivery however do ask for returns to be paid for. There are different options via the Post Office and you can also opt to use other courier services should these be available to you. We ask all customers to respond to feedback as this helps to reflect the different levels of service our customers experience, we are naturally disappointed that the style was not suitable however if we can offer any further advice please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Having to pay £11 to return the boots that didnt fit. Delivery fine, but I won't be shopping online with you again. Sorry.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that you have paid £11 on the courier of your choice We have a link on our website where you can be directed to print out a label for your returns. This is £4.49 and covers up to 10 kilo on a tracked service, so that you can return several items together and hope that this information does help if you decide to shop with us again in the future. Yu can also take any returns to a Charles Clinkard store if you have any near to you and therefore there would be no cost to yourself. I do hope that this information helps for future reference and that you will shop with us again. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Thought this site was connected with clarks unfortunately not so cant return to store cost me just short of £5 to return wont be using this site again”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. Although we sell Clarks shoes, we do sell many other brands also, to take a shoe back to Clarks, you would need to have bought this from Clarks. We do have stores, our name is Charles Clinkard and we have many stores around the country. We do deliver free of charge and ask customers to cover the cost of returns, however you can buy a label on our website that covers up to 10 kilo of returns for the low cost of £4.49. You can however use any other method of posting and Royal Mail tends to be lower if there is only one item. We issue complete all returns within 48 hours of them arriving here and will email you to let you know that your refund has been processed. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Ordered shoes in a size which was too large. Re ordered smaller size, 3 days later was informed you had run out of stock. Also the image of the Halkirk boots does not depict a large length of shoe lace which needs to be tied in a bow at the front of the boot. Ok if you like the look.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. We are sorry your order was cancelled as we were out of stock. The item will have been listed as low stock on our website, which indicates and advises there is 3 or less pairs within the company and the availability cannot be guaranteed. Although the order usually processes as normal, on a rare occasion we may be unable to fulfil the order and subsequently need to cancel. We will usually inform the customer within 24-48 hours of the order being placed. Your feedback is appreciated, as your comments will help others when they are browsing and looking for a shoe for themselves. We hope you find an alternative style which is suitable within our range. If you have any enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“The delivery went very well and was prompt. However the shoes had some black missing where the leather joins the welt. The shoes look generally creased and not of the usual high standard. There was packaging missing from inside the box indicating that the shoes had been previously taken out and worn. This this was definitely not a good buying experience for me, as I know Gabor does have really high standards normally.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Items are checked prior to sending and it is very disappointing you received a pair which were not of the standard you would expect. We can see your items have now been returned to one of our stores and a refund issued. We have contacted you seperately and hope we can restore your faith in our company Kind Regards Nicola-Customer Services

Posted 5 years ago

“The shoes were sold as size 8, when put against numerous other pairs owned they were nowhere near a size 8.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your email. As brands vary and size is not universal, we can guarantee a style will fit and the best way to ensure this is to try for size. We are sorry they were not quite right. We offer a 35 days return policy to allow time for you to try on your order and to ensure it is suitable for you, you can return either via a Charles Clinkard store and the link for stores is here: https://www.charlesclinkard.co.uk/map You can also use the postal service to return your items, Collectplus is £4.49 and offers 10kg in weight for £4.49/ We appreciate all feedback from our customers as this helps others decide if this style will be something they decide to purchcase. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Happy with boots, even they were on the tight side so had to return by post of which I’m not happy to pay a return charge. Surely that should be free if a item is unsuitable, so that’s why i have only rated Charles Clinkard 2!”

Helpful Report

Posted 5 years ago

Thank you for your review. We do send out all of our orders in the UK free of charge and ask if our customers can cover the cost of returns. If you have many returns, you can purchase a label from our website for £4.49 which will cover up to 10 kilo and will enable you to return several items for the one low charge. We are sorry that you are disappointed that you have had to pay return postage and hope that this does not put you off ordering in the future. Kind regards, Janice Ruddock Customer service

Posted 5 years ago

“Was not able to obtain phone signal to show bar code in shop. No bar code, no handover of goods. Shoes way too narrow. Faff to return them. Reluctant to try this service again.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry for the inconvenience caused whilst collecting your shoes, we will ensure Collectplus are made aware of the issue you encountered. We do offer home delivery and have the option of DPD who can leave the item safe ie neighbour, shed or a porch for example. We also have the option of Royal Mail who if you are not available they will take back to their local delivery office and ensure a card is left so you can collect at your own convenience. We ask customers to pay towards the cost of the return if an item is unsuitable, we recommend a tracked service for the return however you can use a service convenient to you. We hope you will reconsider shopping with us again and appreciate you leaving your feedback as this helps us to see how different customers experiences are. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“The photo on the website was not the actual shoe that was delivered, which was very misleading.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear the style received was not as expected. You have 35 days to return an item to us for a refund or exchange, providing the item in unworn and in a good condition. We have messaged you privately for more information and to offer further assistance. We look forward to hearing from you and rectifying this as soon as possible. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I placed an order for a shoes and a different shoes was delivered, I think it’s Clark’s issue as I have ordered the same shoes form Littlewoods and the same thing happened, however, I think they should have checked before sending the order.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your recent review. We would like to thoroughly apologise you have received the incorrect item. The style you ordered are dispatched directly from the distributor and we have passed this information to the correct department to investigate how this has occurred. Please rest assured this is a very rare occurrence. I can see you have spoken to our Customer Services Department who have arranged with you the return of the incorrect shoes which have now been received and a refund has been processed as requested. We hope this does not deter you from shopping with us in the future and once again we are sorry for the error which has occurred. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Shoes had a different shade . one was brand new , one looked as if it had been tried on a few times, also they were different heels than advertised on the internet”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Items are sourced from our warehouse and store, they may have been tried on but should not be odd colours or of poor quality. We are very disappointed you received these and are sorry. Your replacements have been dispatched for you today and will arrive shortly. If further assistance is required do not hesitate to contact us Kind Regards Nicolla-Customer Services

Posted 5 years ago

“I am afraid you were unable to send me the colour I ordered, So I would like to return my order if you are able to exchange the bag I ordered for the correct colour. I ordered the colour to match the shoes I brought which was sand but you sent me another colour, who’s name I do not know. I am currently abroad but will contact you when home to see if you are able to resolve this issue. Yours faithfully, Elizabeth Holford”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear you did not receive the colour you ordered. We have sent an email via the order to gain further information and also to offer additional advice. Kind Regards Nicola-Customer Services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 49,729 reviews