Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,002 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought this site was connected with clarks unfortunately not so cant return to store cost me just short of £5 to return wont be using this site again”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. Although we sell Clarks shoes, we do sell many other brands also, to take a shoe back to Clarks, you would need to have bought this from Clarks. We do have stores, our name is Charles Clinkard and we have many stores around the country. We do deliver free of charge and ask customers to cover the cost of returns, however you can buy a label on our website that covers up to 10 kilo of returns for the low cost of £4.49. You can however use any other method of posting and Royal Mail tends to be lower if there is only one item. We issue complete all returns within 48 hours of them arriving here and will email you to let you know that your refund has been processed. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Ordered shoes in a size which was too large. Re ordered smaller size, 3 days later was informed you had run out of stock. Also the image of the Halkirk boots does not depict a large length of shoe lace which needs to be tied in a bow at the front of the boot. Ok if you like the look.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. We are sorry your order was cancelled as we were out of stock. The item will have been listed as low stock on our website, which indicates and advises there is 3 or less pairs within the company and the availability cannot be guaranteed. Although the order usually processes as normal, on a rare occasion we may be unable to fulfil the order and subsequently need to cancel. We will usually inform the customer within 24-48 hours of the order being placed. Your feedback is appreciated, as your comments will help others when they are browsing and looking for a shoe for themselves. We hope you find an alternative style which is suitable within our range. If you have any enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“The delivery went very well and was prompt. However the shoes had some black missing where the leather joins the welt. The shoes look generally creased and not of the usual high standard. There was packaging missing from inside the box indicating that the shoes had been previously taken out and worn. This this was definitely not a good buying experience for me, as I know Gabor does have really high standards normally.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Items are checked prior to sending and it is very disappointing you received a pair which were not of the standard you would expect. We can see your items have now been returned to one of our stores and a refund issued. We have contacted you seperately and hope we can restore your faith in our company Kind Regards Nicola-Customer Services

Posted 5 years ago

“The shoes were sold as size 8, when put against numerous other pairs owned they were nowhere near a size 8.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your email. As brands vary and size is not universal, we can guarantee a style will fit and the best way to ensure this is to try for size. We are sorry they were not quite right. We offer a 35 days return policy to allow time for you to try on your order and to ensure it is suitable for you, you can return either via a Charles Clinkard store and the link for stores is here: https://www.charlesclinkard.co.uk/map You can also use the postal service to return your items, Collectplus is £4.49 and offers 10kg in weight for £4.49/ We appreciate all feedback from our customers as this helps others decide if this style will be something they decide to purchcase. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Happy with boots, even they were on the tight side so had to return by post of which I’m not happy to pay a return charge. Surely that should be free if a item is unsuitable, so that’s why i have only rated Charles Clinkard 2!”

Helpful Report

Posted 5 years ago

Thank you for your review. We do send out all of our orders in the UK free of charge and ask if our customers can cover the cost of returns. If you have many returns, you can purchase a label from our website for £4.49 which will cover up to 10 kilo and will enable you to return several items for the one low charge. We are sorry that you are disappointed that you have had to pay return postage and hope that this does not put you off ordering in the future. Kind regards, Janice Ruddock Customer service

Posted 5 years ago

“Was not able to obtain phone signal to show bar code in shop. No bar code, no handover of goods. Shoes way too narrow. Faff to return them. Reluctant to try this service again.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry for the inconvenience caused whilst collecting your shoes, we will ensure Collectplus are made aware of the issue you encountered. We do offer home delivery and have the option of DPD who can leave the item safe ie neighbour, shed or a porch for example. We also have the option of Royal Mail who if you are not available they will take back to their local delivery office and ensure a card is left so you can collect at your own convenience. We ask customers to pay towards the cost of the return if an item is unsuitable, we recommend a tracked service for the return however you can use a service convenient to you. We hope you will reconsider shopping with us again and appreciate you leaving your feedback as this helps us to see how different customers experiences are. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“The photo on the website was not the actual shoe that was delivered, which was very misleading.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear the style received was not as expected. You have 35 days to return an item to us for a refund or exchange, providing the item in unworn and in a good condition. We have messaged you privately for more information and to offer further assistance. We look forward to hearing from you and rectifying this as soon as possible. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I placed an order for a shoes and a different shoes was delivered, I think it’s Clark’s issue as I have ordered the same shoes form Littlewoods and the same thing happened, however, I think they should have checked before sending the order.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your recent review. We would like to thoroughly apologise you have received the incorrect item. The style you ordered are dispatched directly from the distributor and we have passed this information to the correct department to investigate how this has occurred. Please rest assured this is a very rare occurrence. I can see you have spoken to our Customer Services Department who have arranged with you the return of the incorrect shoes which have now been received and a refund has been processed as requested. We hope this does not deter you from shopping with us in the future and once again we are sorry for the error which has occurred. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Shoes had a different shade . one was brand new , one looked as if it had been tried on a few times, also they were different heels than advertised on the internet”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Items are sourced from our warehouse and store, they may have been tried on but should not be odd colours or of poor quality. We are very disappointed you received these and are sorry. Your replacements have been dispatched for you today and will arrive shortly. If further assistance is required do not hesitate to contact us Kind Regards Nicolla-Customer Services

Posted 5 years ago

“I am afraid you were unable to send me the colour I ordered, So I would like to return my order if you are able to exchange the bag I ordered for the correct colour. I ordered the colour to match the shoes I brought which was sand but you sent me another colour, who’s name I do not know. I am currently abroad but will contact you when home to see if you are able to resolve this issue. Yours faithfully, Elizabeth Holford”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear you did not receive the colour you ordered. We have sent an email via the order to gain further information and also to offer additional advice. Kind Regards Nicola-Customer Services

Posted 5 years ago

“One of the few places that doesn’t include a prepaid postage label for returns. £8 postage in total on a pair of £37 boots that were returned is ridiculous! Unfortunately this means I won’t order from you again...”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We offer free standard UK delivery with dispatch within 5 working days, we also have additional services which give a quicker dispatch to our customers. We ask our customers to pay towards the cost of a return, you can return these into a store and you can find your local store here: https://www.charlesclinkard.co.uk/map Collectplus is £4.49 and offers up to 10kg in weight, ideal for larger items as well as multiple orders. You can access this service here: www.collectplus.co.uk/charlesclinkard Also the Post Office has various services which will vary in cost depending on what option you choose. We do recommend a tracked service however you can return your order in any method thats convenient to you. We are sorry to hear you wont return to order in the future, we offer a large range of brands with different colours and styles at a competitive price. We appreciate your feedback regarding your return and will ensure this is forwarded on to the relevant department. If we can assist further in the future do not hesitate to contact us. Kind Regards Nicola-Customer Service

Posted 5 years ago

“You sent the wrong size Seibel shoes are known for their generous fit and you sent the bigger size as a shoe retailer you should be aware of the products you are selling”

Helpful Report

Posted 5 years ago

Hello, Thank you for your recent review. We can see a size UK 10/EU 45 was ordered and sent and we are sorry this size was unsuitable for you. This style is classed as a standard fit as filtered on our website. Your comments are appreciated as they will help others when browsing our website. We hope you find an alternative style within our range. Kind regards, Demi Bandeira Customer Services

Posted 5 years ago

“Buckles on both shoes left factory in cleaned & marked leather straps”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. Items are sourced from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. We can see you have spoken to a Customer Services Advisor to assist you further with this matter. We would like to apologise thoroughly for this and hope we can restore your faith in shopping online with ourselves in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“I couldn't buy on line so I had to ring to give my order.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry you were unable to complete the order online. We have created our website to be user friendly and we are disappointed you were not able to fulfill the process via this method. We hope you will return in the future and if we can assist do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“You advisted girls boots by geox but when they arrived they were wrong ones .and a member of your staff said you have never stocked them but I got a email saying they were bk in stock . I always shop at Middlesbrough store for my self and granddaughters .”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your email. We are sorry to hear the style you ordered online was not as you expected, on checking the listing there is no image attached. There are a number of different styles in the Agata range and this possibly may have been a little confusion. We will ensure the images are updated online for other customers and hope this will not deter you from ordering again. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Although I was delighted with the quality of the sandals I ordered unfortunately they were not suitable. What I was not happy with was the cost of the return. I have already been in touch with you regarding the problem which was the cost of the return by recorded delivery as was requested in the return slip. It did not detail that information succinctly ie if I had chosen the other method the cost would have been £4 99p whereas the Royal Mail recorded delivery which I know realise offered two methods but the one chosen cost £8 70p. I have been a customer for many years as my records may show and my recent experience was not a happy one.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry for the confusion encountered when processing your return. Collectplus is £4.49 and covers up to 10kg in weight, you print off a label then you can drop this off at a point near to you. The Post Office do have different costs as they have adifferent method of priving up a return and we are sorry if you felt this was expensive. We will pass over your feedback regarding costing of Collectplus so this can be included on the invoice a customer returns allowing a customer to make a more informed choice when sending back an item to us. We have contacted you via your order to offer further advice and hope you will return again. Kind Regards Nicola-Customer Services

Posted 5 years ago

“No delivery charges but cost £3 for the return, not good”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. Your feedback is appreciated and will be passed onto the relevant department. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“I ordered a pair of shoes size 5[uk], and was sent size 3. Very disappointed as the shoes were meant to be worn on 3rd August, for an occasion.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear you of your disappointment, The order came through to us as a UK 3, and this is the size which was shipped. We are sorry if this was not the size required. I can see we have created an exchange for the size 5 for you as requested and we will aim to get these dispatched as soon as possible. If you have any enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“The shoes received were very dirty and did not look like a pair”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear that the shoes that you have recieved were dirty. When we send out shoes, all should be quality checked, please be assured that we will have a word internally with our dispatch team and tell them of your disappointment. I can see that you have returned your order for a full refund and we apologise for any inconvenience. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“You sent me the wrong product”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry the incorrect item was sent to you. Our Customer Services Team were aware of an issue and contacted you prior to you receiving your order. We have now arranged for the correct pair to be dispatched and would like to ensure you that this has been investigated internally to ensure more care is taken with our Customers orders. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 49,002 reviews