Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,002 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The slippers were of poor quality the insole was not flat and smooth and had a thick ridge in it. They should never have been sent out to store. No one would ever be able to wear them”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. We employ a rigorous quality check procedure within our dispatch area to ensure the best products for our customers. Please be assured we will investigate how this occurred. We can see you have returned your order to one of our branches and have received a refund. We would like to apologise thoroughly for this and hope we can restore your faith in shopping online with ourselves in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 6 years ago

“I ordered a pair of Peter Kaiser shoes, size 6 in Berry and received a pair of size 5.5 in Black. The customer services department did resolve the problem quickly, but the error still involved an unnecessary trip to Leeds (20 mile round trip and extortionate car parking) which was costly and inconvenient and negated the convenience of purchasing on line!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Firstly, please accept our apologies that you received the incorrect item. Orders are checked prior to dispatch however it appears on thie occasion an error was made. We fully understand your frustration and also the inconvenience of having to return the item into store. We have contacted you via your order with further information and hope to restore your faith in shopping online. We appreciate all feedback and are sorry on this occasion we did not meet up the high standards you have experienced with our service previously. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Couldn't remember my password. I received an email with a link to log in and this didn't work. I had to set up a new id in the end and don't think I got my loyalty points. I've shopped online before and had similar problems. Love the slippers though. Always good quality products from CC.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry to hear you encountered issueds with the reset password link however are pleased to confirm your points for your recent purchase has been included. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Delivery and communication was good, however ordered 2 sizes of the same sandal therefore needed to return 1 pair, was so disappointed at the cost for returning the pair that didn’t fit, far too expensive as the sandals were £85! So very unlikely to order again from you.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with the delivery and communication received from us. With regards to returns, we offer free standard UK delivery dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“Shoes sent were of different size”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Please firstly accept our apologies for the inconvenience caused. We check items before dispatch and this pair were overlooked and we are very disapppointed they were sent to you. Please be assured we have investigated this thoroughly and put in place additional checks to ensure errors like this are avoided in the future. If we can assist further do not hesitate to contact us and we have now refunded you for your order. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Ordered 2 pairs Men’s shoes ok Ladies shoes were not a pair. Had to return at my own expense”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review. We would like to thoroughly apologise you were sent odd shoes, we employ a rigorous quality check procedure within our dispatch area to ensure the best products for our customers, and it seems on this occasion your order has been missed. Please be assured we will investigate how this occurred. We would not expect you to cover the returns cost, as this was an error on our part had you contacted us prior to returning. We have messaged you privately to offer further assistance. We hope this does not deter you from shopping with us in the future and if you require any assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“Having to wait for my shoes to arrived in the end to get then by paying extra for the next day delivered I thought it was poor sevice”

Helpful Report

Posted 6 years ago

Thank you for your review. Our free delivery service offers a dispatch within 5 working days, express at £2.99 within 3 working days and next day £5.99 the next working day. We apologise if you did not see this at the point of ordering and hope that you are happy with your purchase. Kind regards, Janice Ruddock Customer services

Posted 6 years ago

“Boots arrived quickly but wrong colour sent. Little arch support so feet rolled in.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are pleased to hear that you were happy with the speed that your order was delivered. We do hoe that if the shoe is not suitable you will return for a different style or refund. Kind regards, Janice Ruddock Customer services

Posted 6 years ago

“My order was delivered to 25 Holloway. Not 25 Longlands. I retrieved it my self from my neighbours back garden. Shoes ok.”

Helpful Report

Posted 6 years ago

Thank you for leaving your review. We are sorry to hear that yur order was delivered to an incorrect address. An external couirier is used and on this occasion it was DPD. Please be advised that we will let them know of your disappointment and that this could have led to your order going missing and us having to send out another order for you. We hope that you are happy with your shoes and hope that you will visit our webiste again in the future. Kind regards, Janice Ruddock Customer services

Posted 6 years ago

“The shoes were perfect. The shoe box they arrived in was appalling. All 4 sides were split with 2 sides taped as a very poor fix. As I always store my shoes in their relative boxes, this tidiness has halted with my new shoes. Very disappointing. regards C Richardson”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review. We are naturally disappointed to hear you have received your item packaged poorly. The item should have been re-packaged prior to being dispatched and we will investigate this internally with our dispatch team to see how this has occurred. We have messaged you privately regarding this and please rest assured this is a very rare occurrence. We hope this has not deterred you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“Goods excellent but poor delivery. Ordered Thursday evening not despatched until Monday and this was following a telephone call enquiring where the goods were. Should have been delivered Tuesday but were delayed due to snow which I can accept. When I ordered said would be delivered on the Saturday.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are naturally disappointed to hear you were not happy with the delivery of your order. Our free standard delivery is up to 5 working days for dispatch, although we do aim to get orders out as soon as possible, we do sometimes have to wait for items to arrive at our Head Office, which may take a few days. If you chose to order with us in the future, we do offer faster delivery options such as express delivery, which is £2.99 and dispatch is guaranteed within 3 working days. We are pleased to hear you are happy with the product and hope you shop with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“My order came , I needed to exchange for a smaller size, I filled the form in correctly with new size, I received an email regarding refund, I waited to receive the new size Boots, Then had to phone, the reply was they hadn't read the form correctly and treated as a return. I wasn't offered an apology.”

Helpful Report

Posted 6 years ago

Hello Kathryn Thankyou for your review/ Please accept our very sincere apologies that your request was not fulfilled when returning your item for an exchange. We have fed back to the Returns Team your disappointment and to ensure they check the requests on the invoices more thoroughly. If we can assist further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The shoes arrived quickly but unfortunately they did not match as a pair. One had obviously been in the light and the other in the box. Hence one dark navy and one not. Also reluctant to order anything in the future as it’s not your policy to provide pre paid return labels. Shoes are a tricky thing to buy online as they really need to be tried on. Very happy with your shop service though.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Please accept our sincere apologies for receiving odd shoes. Items are checked prior to dispatch and naturally we are very disappointed you received these. We have now received these back and issued a refund for you. We do offer standard free delivery with no minimum spend however do ask for returns via post to be paid for. You can also return to a Charles Clinkard store without cost. We hope you will reconsider ordering in the future and hope we cna restore your faith in online shopping. Kindest Regards Nicola-Customer Services

Posted 6 years ago

“I bought 2 pairs of shoes. Firstly, the company is in a state of confusion about delivery address options. Paying with PayPal threw up the option of having them delivered to an Argos/Sainsbury's store (I wasn't going to be able to be at home for the delivery), but it wasn't my local one. When I phoned CC they said they didn't really understand the options and process when you pay with PayPal, but that there was no other option than home delivery if I opted to pay by credit card. So I chose PayPal, and it immediately all looked wrong when the order was subsequently confirmed by email, with no actual reference to Argos etc, just the shop's Royal Mail postal address. I went to collect the parcel as soon as it was advised, because I thought there'd be a problem. And there was. Argos had no idea what to do with the parcel or who it was for. It was badly addressed and not part of any 'system'. They had just opened the parcel when I arrived, wondering what to do with it. Hopeless. Even after I'd try to avoid a problem in the first place by phoning CC before placing the order. Secondly, one of the pairs of shoes looked as though the shoes had been worn, and were probably returns. The label inside shoe had been roughly torn out and it all looked very shoddy.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are very sorry to hear your feedback regarding your recent experience online. With regards to the Paypal option, we are unable to process orders using Collectplus via this method. Collectplus is unavailable via Amazon payments and Paypal due to circumstances beyond our control. The order confirmation will have reflected this was on a standard delivery and not the Collectplus service hence during dispatch the item was sent via a courier to the address included on the order. If processed via Collectplus then you would receive direct communication from the company with information about when the item is dispatched and also an updated code to collect your item when the product arrives in store. We are unable to use Collectplus when placing orders via the telephone, as they are seperate carrier to us and this needs to be added directly on the website so it takes you to their page to select your chosen point. This can be processed online though and the option appears just before payment then transfers you to Collectplus to select your choice and then refers you back to complete the transaction. We are sorry you were not offered this information via the telephone and will of course ensure these comments are passed over to our Customer Services Team. Please log into your Paypal and update the details so it reflects the correct billing and delivery address and please do not hesitate to call us to place an order-do note we can only offer standard delivery but of course a safe place option can be added and we can also hold onto your order for you and send out at a convenient point. With reference to the shoes received, we do source from stores and warehouse, some items may have been tried on or on a display however any quality issues should have been raised at dispatch and we are disappointed to hear this pair arrived with you. We have contacted you via your order with assistance on how to return any items and look forward to assisting you further. We appreciate all feedback from our customers and are genuinely very sorry your experience was not positive. We hope we can restore your faith in shopping with us in the future. Kindest Regards Nicola-Customer Services

Posted 6 years ago

“My expensive purchase of a £160 handbag was thrown over the gate at the bottom of our drive 200 yards and out of sight of our house. Fortunately I found it before anyone else did but no thanks to your delivery company.”

Helpful Report

Posted 6 years ago

Thank you for your review. We actually use an independent courier who we pay to delivery our orders for us. Thakn you for taking the time to let us know what has happened so that we can raise this issue with them. We are pleased to hear that your bag was found safely by yourself, and we hope that you have much enjoyment using your new bag. With regards, Janice Ruddock Customer services.

Posted 6 years ago

“Painful return process”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We offer free standard UK delivery on all items with no minimum spend and dispatch is within 2-5 working days. We ask returns to be paid for and there are a number of ways to process these: Collecptlus-£4.49 for up to 10KG in weight, great for multiple items or larger products. The Post Office-There are varying services available however it does depend on which service you opt for. We do suggest and recommend returns be sent recorded for customer security. Store-If near to a Charles Clinkard store then we can process an exchange or a refund. We are disappointed with your comments and will ensure these are passed to the relevant team, we do ask all customers to review the service they received as this helps to reflect the different level of services experienced. We have contacted you via the order with further information and hope you will reconsider ordering again in the future. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Taking 5 days to even ship the product is rather poor. You need to sort your warehouse out.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We aim to dispatch all orders within 2-5 working days for standard orders, although most of our orders are dispatched a lot sooner. We send products out by Interlink/DPD Local or Royal Mail and delivery of your parcel should be attempted within 2 working days of despatch. The working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays. On occasions if the stock is not available in the warehouse we will ask for this to be brought into our warehouse from an alternative location (a store) and this can add time especially as the items will need shipping into our main warehouse. We do offer faster delivery such as: Express-This is dispatched within 2-3 working days and costs £2.99. Next Day-If an item is available in the warehouse then we can send this next day, the cost is £5.99 and as longas the order is placed before 5pm Monday to Friday. We are very disappointed with your feedback and will of course ensure the comments are passed over to our dispatch team, we ask all customers to leave a review as this helps to reflect the different levels of service offered. We hope you will give us another opportunity to restore your faith in us and if we can assist with any queries do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The Gabor boots that I ordered were scuffed!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that the shoes that you received were scuffed, I can see that you have returned them for a full refund. Our shoes may sometimes have been tried on, but all should be quality checked before dispatch to ensure that they are in excellent condition before sending them out. I apologise that on this occasion this does not seem to have happened. We will be speaking to our dispatch team to ask them to be more careful and avoid disappoitment to others. I do apologise for any inconvenience and hope that this will not put you off shopping with us in the future. With regards, Janice Ruddock Customer services.

Posted 6 years ago

“Not tried the boots yet but customer service is terrible, emailed from the contact form on the website asking for advise about sizing, got no response. Was asked for feedback about service and again emailed this time Independently of website - still no response. Fingers crossed the boots I bought are of better quality than their service.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are very sorry to hear your feedback. We respond to customer emails within 48 hours and it is very disappointing you did not receive a response. The style you ordered are standard however as size/fit is personal it is difficult to advise especially as many factors can affect how footwear will fit. The best way to ensure a good fit is to try for size and hopefully this will be the perfect match for you. We offer a 35 days return policy into which you can return an item as long as its unworn and in resaleable condition in the original packaging. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Disappointed that you have to pay for returns. This is unusual nowadays. So I paid £6 for delivery and will pay £4.50 for the return, which makes the already expensive infant boots £50.50 instead of £40!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. The premium service -Next Day is charged at £5.99 which offers a guaranteed delivery of the next working day. We also offer a standard delivery which if placed before midnight on the 19th December 2018 would have guaranteed arrival before Christmas. We do as customers to pay towards the cost of returns and all the details on how to process a return are included in our terms and conditions. You can take into a store if one local to you, we also offer 35 days into which to return an item which gives plenty time for trying around the home for fit and are happy to take products back as long as they are unworn and in good resaleable condition. We are very sorry you were disappointed and have contacted you via your order to hopefully restore your faith in shopping with Charles Clinkard. If we can offer further assistance do not hesitate to contact us, Kind Regards Nicola-Customer Services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 49,002 reviews