Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,745 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th July 2025

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Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in the teesside park store, the only customer and about six or seven assistants, not one of which asked if I needed any help, not good customer service, more interested in their conversation, will not repeat the experience again.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are sorry to hear about your experience in store. We pride ourselves in customer service, and are disappointed to hear you were unhappy with the customer service you received. This will be passed onto our area manager to deal with internally. We hope this does not deter you from shopping with us in the future. With regards, Demi Bandeira, Customer Services

Posted 6 years ago

“Wasn’t prepared to pay twice for returns on the same order”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are sorry to hear you were unhappy with our returns policy. With regards to returns, we offer free standard UK delivery dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“The quality of the box the shoes came in was very poor”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are very sorry to hear the box did not arrive in the condition you would expect. Initially the box is there to help protect the contents however we fully understand your disappointment and understand there is a box being shipped out to you. If we can offer further assistance in the future do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services

Posted 6 years ago

“Ordered via Charles Clinkard store , in a size 5. All paperwork confirmed size 5. Was sent a size 8! Resulting in a 24 mile journey to return shoes to store.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review. We would like to thoroughly apologise you received the incorrect item. This has been a mix up by our dispatch team and we will investigate how this has occurred. With regards to returning the incorrect item, please accept our apologies for the inconvenience.. If you contacted us prior to returning we could have arranged to get the item back to our Head Office, rather than you having to travel to store. We have messaged you privately regarding this in hope to restore your faith in Charles Clinkard. If you require any assistance in the future, please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services

Posted 6 years ago

“Having ordered numerous Peter Kaiser shoes in size 36.5 I ordered another pair last week. They are huge and I have to pay to return them . Apart from that every thing else was good”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear this style was unsuitable for you, each style can come up differently due to various width fits and shapes. This style is part of the "plus fit" range as stated in the description of the product, which may be why it felt slightly larger than some previous styles you have tried within this range. With regards to returns, we offer free standard UK delivery dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you, however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. If you have any enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services

Posted 6 years ago

“Paid for next day delivery but was not sent as next day. Received an email saying thank you for a second order of a different shoe which I hadn’t ordered! Customer service very good to help sort but not impressed.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Please accept our sincere apologies for the error caused during dispatch, the item was sent with an incorrect courier and did not arrive on the Next Day Service. We refunded the premium for you and hopefully this safely arrived just after the bank holiday. With reference to the further email, this looks to be related to an incomplete order, please be assured that there are no second pairs arriving with you. We hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 6 years ago

“It is really too big. I imagined it to be much smaller!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review of the David Jones Yacht handbag. The style is a shoulder bag however we have noted the information regarding the size has not been included, we will have this added for future reference. We appreciate your feedback and if we can assist further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I have emailed customer services as a pair of shoes ordered was faulty and I am awaiting a response regarding a replacement.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. As discussed with my colleague earlier, we encountered technical issues during the week and were unable to locate your contact. Our Customer Services Team have spoken with you this morning and are assisting with your query. We are sorry and hope this does not deter you in the future from ordering with us. Kind Regards Nicola Waller Customer Advisor

Posted 6 years ago

“Payment error when placing the order on the website, didn’t receive a confirmation email, delivery date offered was incorrect.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your email. We are very sorry you did not receive your confirmation email regarding your order. With regards to the Next Day, due to the order being placed on the Good Friday the next working day for delivery would have been the Tuesday due to the Easter Bank Holidays. We are very sorry this was not reflected on our website and have issued a refund for the service you paid for. We hope you will return in the future and are very disappointed that on this occasion we did not meet the standards you would expect. We appreciate all feedback as this helps to reflect the different levels of service a customer experiences and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I tried for two weeks to finally get to the payment on your website, I received a confirmation email, never received the shoes. When I contacted you there was no record of my sale. Finished up having to ring up and order them after the website failed again !!!”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are sorry to hear you experienced issues when placing your order with us. You should have never received a confirmation email if the order did not place successfully. Please be assured we will inform our technical team so they can look into this and rectify any current issues with the order system. We are pleased you were able to place an order with our Customer Services team, and hope you are happy with your purchase. We hope you choose to shop with us in the future, and if more convenient, our friendly Customer Services team are available 7 days a week to place the order for you. Kind Regards, Demi Bandeira, Customer Services

Posted 6 years ago

“The slippers were of poor quality the insole was not flat and smooth and had a thick ridge in it. They should never have been sent out to store. No one would ever be able to wear them”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. We employ a rigorous quality check procedure within our dispatch area to ensure the best products for our customers. Please be assured we will investigate how this occurred. We can see you have returned your order to one of our branches and have received a refund. We would like to apologise thoroughly for this and hope we can restore your faith in shopping online with ourselves in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 6 years ago

“I ordered a pair of Peter Kaiser shoes, size 6 in Berry and received a pair of size 5.5 in Black. The customer services department did resolve the problem quickly, but the error still involved an unnecessary trip to Leeds (20 mile round trip and extortionate car parking) which was costly and inconvenient and negated the convenience of purchasing on line!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Firstly, please accept our apologies that you received the incorrect item. Orders are checked prior to dispatch however it appears on thie occasion an error was made. We fully understand your frustration and also the inconvenience of having to return the item into store. We have contacted you via your order with further information and hope to restore your faith in shopping online. We appreciate all feedback and are sorry on this occasion we did not meet up the high standards you have experienced with our service previously. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Couldn't remember my password. I received an email with a link to log in and this didn't work. I had to set up a new id in the end and don't think I got my loyalty points. I've shopped online before and had similar problems. Love the slippers though. Always good quality products from CC.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry to hear you encountered issueds with the reset password link however are pleased to confirm your points for your recent purchase has been included. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Delivery and communication was good, however ordered 2 sizes of the same sandal therefore needed to return 1 pair, was so disappointed at the cost for returning the pair that didn’t fit, far too expensive as the sandals were £85! So very unlikely to order again from you.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with the delivery and communication received from us. With regards to returns, we offer free standard UK delivery dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“Shoes sent were of different size”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Please firstly accept our apologies for the inconvenience caused. We check items before dispatch and this pair were overlooked and we are very disapppointed they were sent to you. Please be assured we have investigated this thoroughly and put in place additional checks to ensure errors like this are avoided in the future. If we can assist further do not hesitate to contact us and we have now refunded you for your order. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Ordered 2 pairs Men’s shoes ok Ladies shoes were not a pair. Had to return at my own expense”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review. We would like to thoroughly apologise you were sent odd shoes, we employ a rigorous quality check procedure within our dispatch area to ensure the best products for our customers, and it seems on this occasion your order has been missed. Please be assured we will investigate how this occurred. We would not expect you to cover the returns cost, as this was an error on our part had you contacted us prior to returning. We have messaged you privately to offer further assistance. We hope this does not deter you from shopping with us in the future and if you require any assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“Having to wait for my shoes to arrived in the end to get then by paying extra for the next day delivered I thought it was poor sevice”

Helpful Report

Posted 6 years ago

Thank you for your review. Our free delivery service offers a dispatch within 5 working days, express at £2.99 within 3 working days and next day £5.99 the next working day. We apologise if you did not see this at the point of ordering and hope that you are happy with your purchase. Kind regards, Janice Ruddock Customer services

Posted 6 years ago

“Boots arrived quickly but wrong colour sent. Little arch support so feet rolled in.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are pleased to hear that you were happy with the speed that your order was delivered. We do hoe that if the shoe is not suitable you will return for a different style or refund. Kind regards, Janice Ruddock Customer services

Posted 6 years ago

“My order was delivered to 25 Holloway. Not 25 Longlands. I retrieved it my self from my neighbours back garden. Shoes ok.”

Helpful Report

Posted 6 years ago

Thank you for leaving your review. We are sorry to hear that yur order was delivered to an incorrect address. An external couirier is used and on this occasion it was DPD. Please be advised that we will let them know of your disappointment and that this could have led to your order going missing and us having to send out another order for you. We hope that you are happy with your shoes and hope that you will visit our webiste again in the future. Kind regards, Janice Ruddock Customer services

Posted 6 years ago

“The shoes were perfect. The shoe box they arrived in was appalling. All 4 sides were split with 2 sides taped as a very poor fix. As I always store my shoes in their relative boxes, this tidiness has halted with my new shoes. Very disappointing. regards C Richardson”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review. We are naturally disappointed to hear you have received your item packaged poorly. The item should have been re-packaged prior to being dispatched and we will investigate this internally with our dispatch team to see how this has occurred. We have messaged you privately regarding this and please rest assured this is a very rare occurrence. We hope this has not deterred you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 49,745 reviews