Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,013 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,013 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Tell us how Charles Clinkard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff not very helpful. I found the lady who I went to speak to very dismissive”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry to hear your feedback regarding your experience, we will ensure your comments are passed over to the Manager and team within the store. We appreciate all feedback from customers as this helps to reflect the different level of services we offer and are very disappointed to hear of the experience you had. We hope you will return in the future and if further assistance do no hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The wrong size shoe was sent as to what I’d ordered. When I contacted Customer Service i was told there could not send the correct shoes as there were none left in the size I needed, and to just send them back. Being a size 2, finding the right shoe is so hard and I was extremely disappointed. I realise I am only 1 customer, but please make sure what you advertise as available on your website, is available.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Please accept our sincere apologies for the error with your order, we fully understand how disappointing this experience will have been. Please be assured we have raised this internally and hope you will return in the future. If we can assist in finding a style for you please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Boots were too narrow and it cost me £8 return them. Did not state on website that customer would have to pay for any returns of goods.”

Helpful Report

Posted 6 years ago

Hello Anne, thank you for taking the time to leave a review. We deliver all orders in the UK free of charge and ask if you can return items to a Charles Clinkard store or by post if you are not near to a store. All of this information is on our website under returns and available for customers to see. Unfortunately as you have missed this, you have also missed the Collect + link also under our returns information. You can purchase a return label from our website for £4.49 which will cover up to 10 kilo and therefore let you send several items back to us in one package. This may help if ever you order from us again in the future. With regards, Janice Ruddock Customer services

Posted 6 years ago

“My order for Gabor's Bastia wide fit boots arrived in good time but despite being described as a wide fit, it was too narrow. I do not usually buy a wide fit but wanted to be sure I could wear a sock comfortably inside the boots - and as I already have some Gabor shoes and boots I was very surprised they were tight even without a sock, and also most disappointed. The sting is that I now have to pay for returns - there is no store near enough to return them there. I know I should have checked the policy before ordering but the policy is outdated and yo my mind, unacceptable in this day & age. I shall certainly not use the store again & will inevitably be warning all and sundry! The standard reply that I see usually follows complaints about having to pay for returns, I find quite insulting.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are disappointed to hear the Gabor Bastia were unsuitable for you. As size is personal, it is difficult to say what will fit each customer as many factors do affect this however we can understand fully your disappointment. As we offer a free standard delivery service with no minimum spend, we do currently ask customers to pay towards the cost of a return. You can take into a store if one is local however there are more cost efficient ways you can return instead of using the Post Office. Collectplus is £4.49 and offers up to 10kg in weight, this is ideal for a larger item or if you want to return multiple items/orders together. We ask all of our customers to fill out reviews - to ensure our reviews are accurate and true reflection of the customer experience we provide. We are sorry to hear you are considering not returning in the future due to the terms and conditions of our returns policy and please be assured your comments have been passed over to the Teams who look after this aspect. We have also contacted you via your order with further information and hope to restore your faith in shopping with us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“First order was incorrect - Size 5 boots in a Size 8 box! This meant arranging for the return. NB there was however a quick replacement response and the correct size arrived two days later. The delivery firm -DPD - was it seemed incapable of understanding delivery instructions. These were to leave the parcel in an unlocked garage - on both occasions the parcel was left leaning against a door in completely the wrong (and unsheltered) place.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that the incorrect shoe was in your first order and apolgise for yur inconvenience. We are pleased to hear that the exchange was done quickly for you. We will tell DPD of your comments with regards to delivery instructions, they should have done as you asked and left in the garage for you. With regards Janice Ruddock Customer services

Posted 6 years ago

“Unfortunately the wrong size shoe was in the box so I’ve had to go to the bother of sending it back and now waiting again for the correct size to be sent out!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry you received the incorrect size in the box , this should have been picked up during our rigorous checking procedures which we operate during dispatch and are very disappointed this happened. We can see the replacement pair have now been posted out to you on a Next Day service and please be assured this has been investigated internally to ensure more care is taken in the future. We hope we can restore your faith in Charles Clinkard and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“1st delivery was lost by the carrier, 2nd delivery promised for a Thursday but only arrived 2 days later - this kept us from going out, which we had planned for one of these days and would not be acceptable ever in the future.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Naturally we are disappointed that the initial parcel which was sent with the Collectplus did not arrive at its destination. As the items were lost , a replacement pair was sent out with Royal Mail 24 hour service and they should indeed have arrived on the next working day however this was not the case. We are very sorry for any inconvenience that may have been caused. If we can offer further assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services.

Posted 6 years ago

“on first delivery we waited in as requested but driver did not knock on the door and just left.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry to hear the driver delivering your order did not wait for an answer, we have taken this up with DPD to ensure more time is taken when delivering orders to our customers. If we can offer further assistance in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“One item was unavailable though I was invoiced for it. A £7.00 credit was not include when the invoice was corrected. At this point I do not know how much I have paid for one pair of slippers. Regards, E.J. Catchpole”

Helpful Report

Posted 6 years ago

Hello Thankyou for your review. We have contacted you via your order with regards to your concerns and apologise for any inconvenience caused. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Didn’t find website easy to use cancelled one pair on order only to find that once I’d paid I had in fact ordered 2 pairs!!! Returned the second pair mon 5th Nov in store (where picked up.) for refund, receipt said allow 4 working days for refund . Today 12th Nov money (£95) still not in account ! Called in store only to be told refund not gone through so wait another 2 days for money !”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are very disapppointed to hear your feedback. We have been unable to see a request to cancel one item on your order and dispatched both pairs of the Gabor as per requested. We can confirm that now a refund has been issued for you and we apologise this has taken further time to process. We are available 7 days a week on 0345 241 7742, or you can use our Chat Facility as well as send an email across to sales@clinkard.co.uk. Our friendly Customer Services Team are here to assist with any queries. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Ordered on line and shoes arrived without any problem in terms of delivery. However they were slightly too big for me so I neede to return them. However, in addition to this one of the shoes had a mark on it, so I would have returned them anyway, even if they had fit. I returned to a shop and they agreed with em that they should not have passed quality control either.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Items are sourced from our warehouse and stores, they may have been tried on or on display however any issues with quality should have been brought to our attention before dispatch. We are naturally very sorry you received a par which were marked and are very pleased to hear our store were able to assist with the return. We hope you will return in the future and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The extra money I paid for Express delivery, was not worth the extra money. I contacted this website and contacted DHL EXPESS was told for 3 days it would be delivered. NOT.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Express International is dispatched within 1-2 working days from the UK however on checking the details on your order, we can see there was missing information for your address which would explain the delay you have encountered. We are sorry you were disappointed and your parcel should arrive with you soon. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola

Posted 6 years ago

“I ordered a pair of shoes in the colour midnight which from the website I expected to be a dark navy. The shoes which arrived were black patent. Was this a mistake or is the colour wrong on the website?. I have returned the shoes as they were to match a dark navy outfit. I am very disappointed”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. The colour you ordered is quite dark however when we receive back your return these will be closely inspected to ensure there has been no error in the point of dispatch. We will contact you directly on rcceipt with further information. We apologise for any confusion caused and look forward to speaking with you. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Bought the shoes and matching bag in the sale earlier in the year. They were for a wedding which I attended at the end of May. After one use the bag lining started to split very badly. I was most disappointed especially as even in the sale the bag was expensive. I only noticed the damage when I next went to use the bag so didn't return it until yesterday. The sales lady in Cribbs Causeway couldn't find me a replacement which it what I wanted but gave me a full refund. Great , but I now have the shoes with no matching bag. No apology was given and actually she didn't try very hard as I now see the bag on your website.”

Helpful Report

Posted 6 years ago

Hello Jeanne Thankyou for your review. We are sorry to hear that the quality of the Sabrina Chic Handbag did not meet the standards you would expect from this quality brand. We certainly would not expect the lining to come away so easily! At the point of visiting our store, the handbag was out of stock and as a replacement could not be sourced, a refund was given to you and we have passed over your comments to the Team in Bristol who will be very disappointed however they will ensure that extra training is given in situations very much like this. We would like to again offer a sincere apology and hope you will return in the future. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The only issue i have is that my order was acknowledged, I was sent an email telling me delivery date was on a Monday, so waited and waited and no tracking available. Rang customer services who informed me that as no goods are despatched on a Sunday, this was incorrect and the goods would be sent out Monday, arriving Tuesday. Fair enough, but the system needs to be sorted so customers arent told a parcel is arriving when it hadnt even been despatched! But customer services were helpful, got another delivery confirmation on Monday and shoes did arrive on the Tuesday.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to ehar that you received an email to say that your order would be with you on Sunday. We do have a dispatch team here on a Sunday to prepare the orders ready for pick up on the Monday, on this occasion this has meant that the dispatch email has been sent. I apologise for your inconvenience and have passed your comments on to the dispatch team so hopefully we can avoid this happening again. With regards, Janice Ruddock Customer services

Posted 6 years ago

“We waited around 10 minutes before anyone acknowledged we were there which we didn’t have a problem waiting with but it would have been nice for someone to say we are busy but will be with you as soon as there was also another couple waiting”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are incredibly disappointed to hear your comments and are sorry the staff in store did not approach you or offer reassurance. We have passed over your feedback and experience to the store manager who will also be very disappointed to hear you did not enjoy your visit. We pride ourselves on providing excellent Customer Service both in store and online, we ask for a review from our customers as this offers a true reflection of the different level of services. We hope we can restore your faith in Charles Clinkard and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Hi I was disappointed to find the same boots for £30 cheaper on lookagain website. I bought from your site in good faith and assumed that, given your creditably, i would not need to price check elsewhere.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Customer Satisfaction is at the heart of what we do, we offer a price match however certain criteria need to be to enable us to offer this. "The item our price is being compared to must be the same style, colour and size and must be in stock to purchase from the comparison company" On checking the website link you provided, we do not offer the Green/Khaki colour and also the colour options that Lookagain have are different. "The company providing the comparison product must be comparable to Charles Clinkard. This means that the company must have a UK presence that is not solely based online and must also not be in administration or in ‘final clearance’." Lookagain are an online catalogue only and unfortunately we would also have been unable to price match with them. We also do not price match against online markets like Amazon or Ebay. As Gabor is available from multiple retailers, we are unaware of the prices stockists set however we are happy to price match as long as we can verify the above. We stock many other brands and have a large amount of customers orders, as you can appreciate it would be difficult for us to check every purchase made however if we are given the information we would be very happy to look into any query given regarding prices. We are sorry you were unhappy and naturally are disappointed with your review of two stars. We hope you will return in the future and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Ordering was a nightmare! Placed an order, all went through & then flashed up items were out of stock, decided to 'phone & was told some items were out of stock & then 'oh no' are in stock! so ordered over the 'phone. Goods arrived plus one extra, two days later the complete order arrived again! I'll think twice about ordering again.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are sorry to hear you experienced issues when placing your order with us. We have messaged you privately to offer further assistance with regards to the additional orders. We hope you choose to shop with us in the future, and if more convenient, our friendly customer services team are avaiable 7 days a week to place the order for you. Kind Regards, Demi Bandeira, Customer Services

Posted 6 years ago

“Ordered plimsolls online and had to return - no free returns label so it cost me £2.95 to return. Won’t be ordering online again!”

Helpful Report

Posted 6 years ago

Thank you for your review. We do a free delivery service and do ask if cusotmers can cover the cost of returns, you have up to 35 days to return for a full refund either by posting them back, or you can take back to any Charles Clinkard store. We are sorry that you were disappointed, we do review our services from time to time and find that at the present tiime, customers prefer the free delivery service. Your comments will be passed on so that they will be taken into account at our next review. With regards, Janice Ruddock Customer services

Posted 6 years ago

“Received the item ordered, they were priced at £42.99on website and I was charged that price , however when item arrived it said on box full price £37.00 reduced to £30, I phoned customer service and obtained refund of 12.99 really feel let down by Clinkards blatenly trying to ripping customers off !! Disappointed. Thought better of this company .”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We can assure you that the correct price was charged when you placed the order and the sticker you kindly brought to our attention in your call must have been applied incorrectly. We asked for an image so we could take a look into how this occurred and refunded the difference back to the method of payment used as gesture of goodwill. We appreciate your confusion and are sorry the experience has left a negative impression. We ask customers to leave a review as this helps to reflect the true service offered. We hope we can restore your faith in Charles Clinkard in the future and you can speak to our Customer Services Team on 0345 241 7742, the lines are available from 8.30am to 8pm Monday through to Thursday, Friday 8.30am to 6pm, Saturday 9am to 5.30pm and Sunday 11am to 5pm. Kind Regards Nicola-Customer Services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 49,013 reviews