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Charles Clinkard Reviews

4.8 Rating 49,740 Reviews
96 %
of reviewers recommend Charles Clinkard
4.8
Based on 49,740 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th July 2025
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Charles Clinkard 5 star review on 10th July 2025
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Charles Clinkard 5 star review on 10th July 2025
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Charles Clinkard 5 star review on 28th June 2025
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Charles Clinkard 5 star review on 28th June 2025
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Charles Clinkard 5 star review on 26th June 2025
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Charles Clinkard 5 star review on 15th May 2025
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Anonymous
Anonymous  // 01/01/2019
Goods excellent but poor delivery. Ordered Thursday evening not despatched until Monday and this was following a telephone call enquiring where the goods were. Should have been delivered Tuesday but were delayed due to snow which I can accept. When I ordered said would be delivered on the Saturday.
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We are naturally disappointed to hear you were not happy with the delivery of your order. Our free standard delivery is up to 5 working days for dispatch, although we do aim to get orders out as soon as possible, we do sometimes have to wait for items to arrive at our Head Office, which may take a few days. If you chose to order with us in the future, we do offer faster delivery options such as express delivery, which is £2.99 and dispatch is guaranteed within 3 working days. We are pleased to hear you are happy with the product and hope you shop with us in the future. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
My order came , I needed to exchange for a smaller size, I filled the form in correctly with new size, I received an email regarding refund, I waited to receive the new size Boots, Then had to phone, the reply was they hadn't read the form correctly and treated as a return. I wasn't offered an apology.
Helpful Report
Posted 6 years ago
Hello Kathryn Thankyou for your review/ Please accept our very sincere apologies that your request was not fulfilled when returning your item for an exchange. We have fed back to the Returns Team your disappointment and to ensure they check the requests on the invoices more thoroughly. If we can assist further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
The shoes arrived quickly but unfortunately they did not match as a pair. One had obviously been in the light and the other in the box. Hence one dark navy and one not. Also reluctant to order anything in the future as it’s not your policy to provide pre paid return labels. Shoes are a tricky thing to buy online as they really need to be tried on. Very happy with your shop service though.
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Please accept our sincere apologies for receiving odd shoes. Items are checked prior to dispatch and naturally we are very disappointed you received these. We have now received these back and issued a refund for you. We do offer standard free delivery with no minimum spend however do ask for returns via post to be paid for. You can also return to a Charles Clinkard store without cost. We hope you will reconsider ordering in the future and hope we cna restore your faith in online shopping. Kindest Regards Nicola-Customer Services
Posted 6 years ago
I bought 2 pairs of shoes. Firstly, the company is in a state of confusion about delivery address options. Paying with PayPal threw up the option of having them delivered to an Argos/Sainsbury's store (I wasn't going to be able to be at home for the delivery), but it wasn't my local one. When I phoned CC they said they didn't really understand the options and process when you pay with PayPal, but that there was no other option than home delivery if I opted to pay by credit card. So I chose PayPal, and it immediately all looked wrong when the order was subsequently confirmed by email, with no actual reference to Argos etc, just the shop's Royal Mail postal address. I went to collect the parcel as soon as it was advised, because I thought there'd be a problem. And there was. Argos had no idea what to do with the parcel or who it was for. It was badly addressed and not part of any 'system'. They had just opened the parcel when I arrived, wondering what to do with it. Hopeless. Even after I'd try to avoid a problem in the first place by phoning CC before placing the order. Secondly, one of the pairs of shoes looked as though the shoes had been worn, and were probably returns. The label inside shoe had been roughly torn out and it all looked very shoddy.
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are very sorry to hear your feedback regarding your recent experience online. With regards to the Paypal option, we are unable to process orders using Collectplus via this method. Collectplus is unavailable via Amazon payments and Paypal due to circumstances beyond our control. The order confirmation will have reflected this was on a standard delivery and not the Collectplus service hence during dispatch the item was sent via a courier to the address included on the order. If processed via Collectplus then you would receive direct communication from the company with information about when the item is dispatched and also an updated code to collect your item when the product arrives in store. We are unable to use Collectplus when placing orders via the telephone, as they are seperate carrier to us and this needs to be added directly on the website so it takes you to their page to select your chosen point. This can be processed online though and the option appears just before payment then transfers you to Collectplus to select your choice and then refers you back to complete the transaction. We are sorry you were not offered this information via the telephone and will of course ensure these comments are passed over to our Customer Services Team. Please log into your Paypal and update the details so it reflects the correct billing and delivery address and please do not hesitate to call us to place an order-do note we can only offer standard delivery but of course a safe place option can be added and we can also hold onto your order for you and send out at a convenient point. With reference to the shoes received, we do source from stores and warehouse, some items may have been tried on or on a display however any quality issues should have been raised at dispatch and we are disappointed to hear this pair arrived with you. We have contacted you via your order with assistance on how to return any items and look forward to assisting you further. We appreciate all feedback from our customers and are genuinely very sorry your experience was not positive. We hope we can restore your faith in shopping with us in the future. Kindest Regards Nicola-Customer Services
Posted 6 years ago
My expensive purchase of a £160 handbag was thrown over the gate at the bottom of our drive 200 yards and out of sight of our house. Fortunately I found it before anyone else did but no thanks to your delivery company.
Helpful Report
Posted 6 years ago
Thank you for your review. We actually use an independent courier who we pay to delivery our orders for us. Thakn you for taking the time to let us know what has happened so that we can raise this issue with them. We are pleased to hear that your bag was found safely by yourself, and we hope that you have much enjoyment using your new bag. With regards, Janice Ruddock Customer services.
Posted 6 years ago
Painful return process
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We offer free standard UK delivery on all items with no minimum spend and dispatch is within 2-5 working days. We ask returns to be paid for and there are a number of ways to process these: Collecptlus-£4.49 for up to 10KG in weight, great for multiple items or larger products. The Post Office-There are varying services available however it does depend on which service you opt for. We do suggest and recommend returns be sent recorded for customer security. Store-If near to a Charles Clinkard store then we can process an exchange or a refund. We are disappointed with your comments and will ensure these are passed to the relevant team, we do ask all customers to review the service they received as this helps to reflect the different level of services experienced. We have contacted you via the order with further information and hope you will reconsider ordering again in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
Taking 5 days to even ship the product is rather poor. You need to sort your warehouse out.
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We aim to dispatch all orders within 2-5 working days for standard orders, although most of our orders are dispatched a lot sooner. We send products out by Interlink/DPD Local or Royal Mail and delivery of your parcel should be attempted within 2 working days of despatch. The working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays. On occasions if the stock is not available in the warehouse we will ask for this to be brought into our warehouse from an alternative location (a store) and this can add time especially as the items will need shipping into our main warehouse. We do offer faster delivery such as: Express-This is dispatched within 2-3 working days and costs £2.99. Next Day-If an item is available in the warehouse then we can send this next day, the cost is £5.99 and as longas the order is placed before 5pm Monday to Friday. We are very disappointed with your feedback and will of course ensure the comments are passed over to our dispatch team, we ask all customers to leave a review as this helps to reflect the different levels of service offered. We hope you will give us another opportunity to restore your faith in us and if we can assist with any queries do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
The Gabor boots that I ordered were scuffed!
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry to hear that the shoes that you received were scuffed, I can see that you have returned them for a full refund. Our shoes may sometimes have been tried on, but all should be quality checked before dispatch to ensure that they are in excellent condition before sending them out. I apologise that on this occasion this does not seem to have happened. We will be speaking to our dispatch team to ask them to be more careful and avoid disappoitment to others. I do apologise for any inconvenience and hope that this will not put you off shopping with us in the future. With regards, Janice Ruddock Customer services.
Posted 6 years ago
Not tried the boots yet but customer service is terrible, emailed from the contact form on the website asking for advise about sizing, got no response. Was asked for feedback about service and again emailed this time Independently of website - still no response. Fingers crossed the boots I bought are of better quality than their service.
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are very sorry to hear your feedback. We respond to customer emails within 48 hours and it is very disappointing you did not receive a response. The style you ordered are standard however as size/fit is personal it is difficult to advise especially as many factors can affect how footwear will fit. The best way to ensure a good fit is to try for size and hopefully this will be the perfect match for you. We offer a 35 days return policy into which you can return an item as long as its unworn and in resaleable condition in the original packaging. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Disappointed that you have to pay for returns. This is unusual nowadays. So I paid £6 for delivery and will pay £4.50 for the return, which makes the already expensive infant boots £50.50 instead of £40!
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. The premium service -Next Day is charged at £5.99 which offers a guaranteed delivery of the next working day. We also offer a standard delivery which if placed before midnight on the 19th December 2018 would have guaranteed arrival before Christmas. We do as customers to pay towards the cost of returns and all the details on how to process a return are included in our terms and conditions. You can take into a store if one local to you, we also offer 35 days into which to return an item which gives plenty time for trying around the home for fit and are happy to take products back as long as they are unworn and in good resaleable condition. We are very sorry you were disappointed and have contacted you via your order to hopefully restore your faith in shopping with Charles Clinkard. If we can offer further assistance do not hesitate to contact us, Kind Regards Nicola-Customer Services
Posted 6 years ago
Staff not very helpful. I found the lady who I went to speak to very dismissive
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry to hear your feedback regarding your experience, we will ensure your comments are passed over to the Manager and team within the store. We appreciate all feedback from customers as this helps to reflect the different level of services we offer and are very disappointed to hear of the experience you had. We hope you will return in the future and if further assistance do no hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
The wrong size shoe was sent as to what I’d ordered. When I contacted Customer Service i was told there could not send the correct shoes as there were none left in the size I needed, and to just send them back. Being a size 2, finding the right shoe is so hard and I was extremely disappointed. I realise I am only 1 customer, but please make sure what you advertise as available on your website, is available.
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Please accept our sincere apologies for the error with your order, we fully understand how disappointing this experience will have been. Please be assured we have raised this internally and hope you will return in the future. If we can assist in finding a style for you please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Boots were too narrow and it cost me £8 return them. Did not state on website that customer would have to pay for any returns of goods.
Helpful Report
Posted 6 years ago
Hello Anne, thank you for taking the time to leave a review. We deliver all orders in the UK free of charge and ask if you can return items to a Charles Clinkard store or by post if you are not near to a store. All of this information is on our website under returns and available for customers to see. Unfortunately as you have missed this, you have also missed the Collect + link also under our returns information. You can purchase a return label from our website for £4.49 which will cover up to 10 kilo and therefore let you send several items back to us in one package. This may help if ever you order from us again in the future. With regards, Janice Ruddock Customer services
Posted 6 years ago
My order for Gabor's Bastia wide fit boots arrived in good time but despite being described as a wide fit, it was too narrow. I do not usually buy a wide fit but wanted to be sure I could wear a sock comfortably inside the boots - and as I already have some Gabor shoes and boots I was very surprised they were tight even without a sock, and also most disappointed. The sting is that I now have to pay for returns - there is no store near enough to return them there. I know I should have checked the policy before ordering but the policy is outdated and yo my mind, unacceptable in this day & age. I shall certainly not use the store again & will inevitably be warning all and sundry! The standard reply that I see usually follows complaints about having to pay for returns, I find quite insulting.
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are disappointed to hear the Gabor Bastia were unsuitable for you. As size is personal, it is difficult to say what will fit each customer as many factors do affect this however we can understand fully your disappointment. As we offer a free standard delivery service with no minimum spend, we do currently ask customers to pay towards the cost of a return. You can take into a store if one is local however there are more cost efficient ways you can return instead of using the Post Office. Collectplus is £4.49 and offers up to 10kg in weight, this is ideal for a larger item or if you want to return multiple items/orders together. We ask all of our customers to fill out reviews - to ensure our reviews are accurate and true reflection of the customer experience we provide. We are sorry to hear you are considering not returning in the future due to the terms and conditions of our returns policy and please be assured your comments have been passed over to the Teams who look after this aspect. We have also contacted you via your order with further information and hope to restore your faith in shopping with us. Kind Regards Nicola-Customer Services
Posted 6 years ago
First order was incorrect - Size 5 boots in a Size 8 box! This meant arranging for the return. NB there was however a quick replacement response and the correct size arrived two days later. The delivery firm -DPD - was it seemed incapable of understanding delivery instructions. These were to leave the parcel in an unlocked garage - on both occasions the parcel was left leaning against a door in completely the wrong (and unsheltered) place.
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry to hear that the incorrect shoe was in your first order and apolgise for yur inconvenience. We are pleased to hear that the exchange was done quickly for you. We will tell DPD of your comments with regards to delivery instructions, they should have done as you asked and left in the garage for you. With regards Janice Ruddock Customer services
Posted 6 years ago
Unfortunately the wrong size shoe was in the box so I’ve had to go to the bother of sending it back and now waiting again for the correct size to be sent out!
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry you received the incorrect size in the box , this should have been picked up during our rigorous checking procedures which we operate during dispatch and are very disappointed this happened. We can see the replacement pair have now been posted out to you on a Next Day service and please be assured this has been investigated internally to ensure more care is taken in the future. We hope we can restore your faith in Charles Clinkard and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
1st delivery was lost by the carrier, 2nd delivery promised for a Thursday but only arrived 2 days later - this kept us from going out, which we had planned for one of these days and would not be acceptable ever in the future.
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Naturally we are disappointed that the initial parcel which was sent with the Collectplus did not arrive at its destination. As the items were lost , a replacement pair was sent out with Royal Mail 24 hour service and they should indeed have arrived on the next working day however this was not the case. We are very sorry for any inconvenience that may have been caused. If we can offer further assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services.
Posted 6 years ago
on first delivery we waited in as requested but driver did not knock on the door and just left.
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry to hear the driver delivering your order did not wait for an answer, we have taken this up with DPD to ensure more time is taken when delivering orders to our customers. If we can offer further assistance in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
One item was unavailable though I was invoiced for it. A £7.00 credit was not include when the invoice was corrected. At this point I do not know how much I have paid for one pair of slippers. Regards, E.J. Catchpole
Helpful Report
Posted 6 years ago
Hello Thankyou for your review. We have contacted you via your order with regards to your concerns and apologise for any inconvenience caused. Kind Regards Nicola-Customer Services
Posted 6 years ago
Didn’t find website easy to use cancelled one pair on order only to find that once I’d paid I had in fact ordered 2 pairs!!! Returned the second pair mon 5th Nov in store (where picked up.) for refund, receipt said allow 4 working days for refund . Today 12th Nov money (£95) still not in account ! Called in store only to be told refund not gone through so wait another 2 days for money !
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are very disapppointed to hear your feedback. We have been unable to see a request to cancel one item on your order and dispatched both pairs of the Gabor as per requested. We can confirm that now a refund has been issued for you and we apologise this has taken further time to process. We are available 7 days a week on 0345 241 7742, or you can use our Chat Facility as well as send an email across to sales@clinkard.co.uk. Our friendly Customer Services Team are here to assist with any queries. Kind Regards Nicola-Customer Services
Posted 6 years ago
Charles Clinkard is rated 4.8 based on 49,740 reviews