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Charles Clinkard Reviews

4.8 Rating 49,826 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,766
 Metrics Info
4.8
Based on 49,826 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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R Salmond
Verified Buyer
“Paid extra £2.99 for express postage and the delivery arrived six days after placing the order, not exactly EXPRESS. Also contacted customer service by telephone to enquire about delivery and the response was abrupt to say the least.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. Naturally I am very disappointed to hear of the concerns you raised and would like to apologise sincerely for these. Our Express delivery service is dispatched within 2-3 working days however it is clear by checking your order this was not fulfilled. I have refunded the cost back to your card and this will show in the next 2-3 working days. Additionally we have added a credit which is attached to your email and when placing a new order you will receive a reduction off. Again I am sincerely sorry for the problems and hope you will give us the opportunity to rectify the above. If we can assist further please call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
J Stanley
Verified Buyer
“Received odd shoes one was shiny leather the other was buff had to return to local shop.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. Please accept our apologies for receiving odd shoes and I can see you have now had a refund from the store you kindly took the time to take these into. Items are checked prior to dispatch however on this occasion it looks like your pair was overlooked, we have issued feedback to the relevant area regarding this to improve the service offered to our customers. I hope you will consider placing further orders with ourselves and if you need additional assistance please do not hesitate to call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
J CURRY
Verified Buyer
“Can only describe these as lightweight rubbish,wouldn't even pay a tenner for them !”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear you were unhappy with your purchase. I can see you have already returned them to us for a full refund but please be assured I will pass your comments to the manufacturers of the shoes. Kind regards, Rosie, Customer Services.
Posted 9 years ago
J Gouldbourne
Verified Buyer
“Tried numerous times to pay for some shoes and the website wouldn't allow me to!”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear you have had problems ordering online. I will contact you shortly to discuss this further. Kind regards, Rosie, Customer Services.
Posted 9 years ago
G Van Den Berghe
Verified Buyer
“Your delivery service was a disaster.The driver could not be bothered to even try and find the house. NEVER AGAIN !”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we have addressed the matter with yourself and Interlink and your order has been successfully delivered. If you do order in the future you can specify a Royal Mail delivery if preferred, this is also free.
Posted 9 years ago
B
Verified Buyer
“Bit difficult as I have not yet received my new shoes! However I have had a call from a very apologetic lady saying they should arrive soon, and giving me a voucher to use next time!”
Helpful Report
Posted 9 years ago
Hello Jane, Thank you for your feedback, we are pleased to see that you have now received your order and once again apologise for the delay. With regards, Janice Ruddock
Posted 9 years ago
C Ann Wilkin
Verified Buyer
“The reason for the poor review is because I waited a long time for delivery with no real information as to when it would arrive. I am hoping this is a one off as I have ordered items on line from your store before with delivery being in a more satisfactory time period.”
Helpful Report
Posted 9 years ago
Hello Carol, Thank you for your review. We are sorry that you felt that you had waited a long time for your order. Our free delivery service states 2 to 5 working days to dispatch. As the 1st January when you placed the order was not a working day and then the weekend followed, we actually dispatched on the 3rd working day. We hope that you are happy with your order now that you have received it and hope that future orders will be quicker for you. With regards, Janice Ruddock
Posted 9 years ago
T Davies
Verified Reviewer
“Ordering and delivery fine. I had tried the Gabor shoes on in a shop before ordering them later online when reduced in price. However the shoes I received had clearly been tried on before as they were too big and had a sale sticker inside one if the shoes. Very disappointed that this product was not up to the quality I had expected from this company.”
Helpful Report
Posted 9 years ago
Dear Tina, Thank you for your feedback. We are sorry to hear you are disappointed with your recent order. I will contact you shortly to discuss the problem. Kind Regards, Patricia Stanton Customer Services
Posted 9 years ago
C Cairns
Verified Buyer
“I was emailed to say order would be delivered Tuesday 22nd and had to be at home. Therefore arranged to pick up at a pick up point on the same day. On the Tuesday I was emailed to say it was delayed until the Wednesday. On the Wednesday got email telling me I had requested a change of date until the Thursday which I did not. I messaged back to this effect but had no reply. Had to then collect on the Thursday when I could have been home on that date for delivery. Not very pleased with service although happy with goods.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry to hear about the delay with the delivery of your order, I have looked into this and can clearly see there was some confusion with our courier service. I apologise for any inconvenience this may have caused, and hope this will not put you off from ordering from our company in the future. If you have any further enquiries please do not hesitate to call us on 0345 2417742 where one of our staff would be happy to help you. Kind Regards, Patricia Stanton Customer Services
Posted 9 years ago
E Wilson
Verified Buyer
“Website was more complicated than most. I thought order had not gone through as debit card did no go through so I abandoned order after two hours or so. Received emails from you the next day asking why order was not completed. Rang customer services and explained situation. Spoke to very nice lady who said she would put through order. I said this was much easier than trying on internet. Received slippers spromptly, exactly on time as advised by courier. Received a second order two days later!!! Obviously first order somehow got through. As these slippers are the ones I always wear, I have decided to keep both pairs and will keep the second pair in stock when the first pair wear out.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry to hear about the difficulty you encountered with placing your order on our website. I can see from your comments that you have decided to keep both pairs of slippers, however if you do decide to return a pair we will provide a pre paid returns label for you to return them to us. I will make further enquiries as to why you received emails from us asking why your order was not completed. If you have any further queries please call our customer service team on 0345 241 7742. Kind Regards, Patricia Stanton Customer Services
Posted 9 years ago
A Cass
Verified Buyer
“I purchased a pair of Barbour Boots, size 7 as a Christmas present. I was impressed with the price and free delivery. However this is where it stopped. When the boots arrived, the box looked like it had been in a stampede and the boots within were scratched. The box was crudely taped together in an attempt to hide the damage, and the make and model of the boot was crudely written on the side with permanent marker. Utterly ruining the box design. All of this was no fault of the delivery company as the box was sealed in a Charles Clinkard bag. I contacted the help desk and to be fair, the staff members were extremely helpful in getting my item returned and refunded. I did find out that my boots were the last pair which meant they had clearly been a tester pair, so beware of any shoes which are in low stock! Its just a good job that i ordered the boots well in time for Christmas and had time to return them and buy elsewhere!”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry to hear about your experience with your recent order I will look into how these boots were sent to you as they should have been checked before dispatch. Unfortunately when we do have a item that is showing as low stock it may have been in our stores so may have been tried on and handled regularly we also do not receive replacement boxes from Barbour so the boxes can become damaged during this time however they should not be sent to you in a poor condition. As a gesture of compensation for the inconvenience you have encountered I have added a small token to your e wallet which can be used against any future online purchase. Once again please accept our apologies and if you have any further comments or queries please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 9 years ago
A Willoughby
Verified Buyer
“My shoes arrived on time, i have two complaints, ( first.), the left shoes was scuffed on the heal and the sole was marked, When you pay £89 99 for new shoes ( they should be new ) ( next ) I had the shoes returned by post it cost me £8 as a signature, for returned goods was required, Angela”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. I am sorry you were disappointed with your recent purchase. In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We also currently do not offer a free returns policy however Collectplus offer a return service which costs £4.09 for up to 10KG. As a gesture of goodwill have refunded the postage costs you incurred and if you need any further assistance please do not hesitate to call us on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
K Winspear
Verified Buyer
“I was disappointed when I took my son to have his feet measured and there was only one pair of shoes in his size that were not to our liking. Therefore I ordered a pair online. The shoes were delivered fairly quickly and were a beautiful pair of shoes. However, one of the shoes was clearly marked and the leather was creased. I can only guess that they had been a display pair. When paying £48 for a NEW pair of shoes I expect just that. The shoes should be brand spanking new, clean and shiny. Not dirty, scuffed and creased. I returned the shoes and the return was processed quickly and without fuss. Back to square one.”
Helpful Report
Posted 9 years ago
Hello Thankyou for your feedback In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect and we are sorry that on this occasion your pair were overlooked. I am pleased to hear that the returns process in store was processed quickly and that you have now been refunded. If you have any further queries please call on 0345 241 7742. Our team are available 7 days a week, as late as 8pm Monday through Thursday. Kind Regards Nicola-Customer Services
Posted 9 years ago
B Greet
Verified Buyer
“Delivery experience was a nightmare. Gave wrong time slots initially requiring phone calls from us to get correct time we then kept getting cut off. Eventually gave time slot 4.30 delivery arrived at 2.30. Later received email stating unable to deliver at 7pm - no delivery attempted at that time as nothing left to deliver. Would never recommend delivery. Shoes are fine though.”
Helpful Report
Posted 9 years ago
Hello. I am disappointed to hear of the issues you encountered on having your parcel delivered, please accept my apologies on behalf of the courier. Interlink are usually very good with their delivery service however on this occasion it appears they did not meet the high standards you would expect, please be assured we will feed this infroamtion back directly to them. I am pleased to hear the shoes you received are just what you are looking for an thankyou for taking the time to leave this feedback. Kind regards Nicola Customer Services
Posted 9 years ago
S Bowen
Verified Buyer
“Shoes were too big and the returns policy meant I had to pay for delivery and return so cost me £10. In future I will order from retailers with a free returns policy.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry you are disappointed in our return policy unfortunately as we offer free delivery we are currently unable to offer free returns. However you can return them to us with collect plus which is around £4.09 so much cheaper than the costs you incurred. We do value all feedback received as this does help us to improve our service in the future. Kind Regards Joanne
Posted 9 years ago
S Crump
Verified Buyer
“The assistants in the shop were lacking. They put the shoes down and then went off to serve someone else. You had to go and find someone for another size etc. I requested another pair as the one pair in shop was scuffed. No more shoes in shop, but was told I could a pair sent to my home with free delivery. Excellent service and updated with emails due arrival etc. Loved the shop with so many different brands and wish there was a shop in Barnstaple.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry to hear about your experience in store we will pass your comments onto the store manager to help improve their service. I am glad they were able to place a order for you and I do hope you will continue to shop with us in the future, we do have a larger selection online than we do instore and we do offer free delivery! Once again thank you for your feedback and if there is anything else we can help you with please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 9 years ago
V West
Verified Buyer
“Please make it plain that your dispatch arrangements work from Monday to Friday so that an order placed on Friday with a next day delivery could only arrive on Tuesday.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your feedback. It does say at the checkout delivery will be the Next Working Day although I can see why when you place an order on a Friday, it may be confusing. We will look into making this clearer. I can see you have contacted our Customer Services and the £5.99 extra you paid has been refunded already. I am sorry for any inconvenience caused and I hope this has not put you off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 9 years ago
R Linger
Verified Buyer
“My shoes that I ordered size 8 were rather large and I then phoned and was told that it was possible to exchange them for a size 7.5 but on return you told me that you were now out of stock and Iwas very disappointed as I think you should have reserved a pair of 7.5 for me. Robin LInger”
Helpful Report
Posted 9 years ago
Hello, Thank you for your feedback. I am sorry to hear we were unable to exchange for you on this occasion, please accept my apologies. The style you ordered from us is not held in our warehouse, it is despatched directly from Clarks therefore we are unable to reserve any stock I am afraid. I have found a similar style that we have in stock in your size - please click on the following link to view: http://www.charlesclinkard.co.uk/men-c9/shoes-c10/bradley-fall-mens-casual-shoes-p19263. If you are interested, you can contact me on 0345 241 7742 & I will be more than happy to place an order for you. Kind regards, Rosie, Customer Services.
Posted 9 years ago
M Jones
Verified Buyer
“Very disapointed to learn a week after placing my order to hear that the item I had ordered was no longer available”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. I am sorry you were disappointed with your recent order and that we were unable to fulfill one of the items you requested. To ensure the widest range of products is available to our customers we source stock from our stores as well as our warehouse. Low stock means we have 3 pairs or less and although the stock information is updated daily we cannot guarantee availability as we may have sold the stock in one of our stores in the meantime. We therefore like to advise customers of this before they place an order. I can see that your addiitonal item has now been delivered and hope this is satisfactory and if you need further assistance please get in touch. Kind Regards Nicola-Customer Services
Posted 9 years ago
E Kessell
Verified Buyer
“Very happy with the product . But I paid for 24 hour delivery and it was 3 days later than requested !!!! Left a message on there phone but no one returned my call !!!!!!”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear your order did not arrive on time and no one called you back when you tried to query it. Unfortunately, due to a system error, your order was not prioritised. We will investigate internally as to how this happened. Please accept my sincere apologies for any inconvenience caused, I have refunded the £5.99 extra you paid. Kind regards, Rosie, Customer Services.
Posted 9 years ago
Charles Clinkard is rated 4.8 based on 49,826 reviews
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