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Charles Clinkard Reviews

4.8 Rating 49,070 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,848
 Metrics Info
4.8
Based on 49,070 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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K Winspear
Verified Buyer
“I was disappointed when I took my son to have his feet measured and there was only one pair of shoes in his size that were not to our liking. Therefore I ordered a pair online. The shoes were delivered fairly quickly and were a beautiful pair of shoes. However, one of the shoes was clearly marked and the leather was creased. I can only guess that they had been a display pair. When paying £48 for a NEW pair of shoes I expect just that. The shoes should be brand spanking new, clean and shiny. Not dirty, scuffed and creased. I returned the shoes and the return was processed quickly and without fuss. Back to square one.”
Helpful Report
Posted 9 years ago
Hello Thankyou for your feedback In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect and we are sorry that on this occasion your pair were overlooked. I am pleased to hear that the returns process in store was processed quickly and that you have now been refunded. If you have any further queries please call on 0345 241 7742. Our team are available 7 days a week, as late as 8pm Monday through Thursday. Kind Regards Nicola-Customer Services
Posted 9 years ago
B Greet
Verified Buyer
“Delivery experience was a nightmare. Gave wrong time slots initially requiring phone calls from us to get correct time we then kept getting cut off. Eventually gave time slot 4.30 delivery arrived at 2.30. Later received email stating unable to deliver at 7pm - no delivery attempted at that time as nothing left to deliver. Would never recommend delivery. Shoes are fine though.”
Helpful Report
Posted 9 years ago
Hello. I am disappointed to hear of the issues you encountered on having your parcel delivered, please accept my apologies on behalf of the courier. Interlink are usually very good with their delivery service however on this occasion it appears they did not meet the high standards you would expect, please be assured we will feed this infroamtion back directly to them. I am pleased to hear the shoes you received are just what you are looking for an thankyou for taking the time to leave this feedback. Kind regards Nicola Customer Services
Posted 9 years ago
S Bowen
Verified Buyer
“Shoes were too big and the returns policy meant I had to pay for delivery and return so cost me £10. In future I will order from retailers with a free returns policy.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry you are disappointed in our return policy unfortunately as we offer free delivery we are currently unable to offer free returns. However you can return them to us with collect plus which is around £4.09 so much cheaper than the costs you incurred. We do value all feedback received as this does help us to improve our service in the future. Kind Regards Joanne
Posted 9 years ago
S Crump
Verified Buyer
“The assistants in the shop were lacking. They put the shoes down and then went off to serve someone else. You had to go and find someone for another size etc. I requested another pair as the one pair in shop was scuffed. No more shoes in shop, but was told I could a pair sent to my home with free delivery. Excellent service and updated with emails due arrival etc. Loved the shop with so many different brands and wish there was a shop in Barnstaple.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry to hear about your experience in store we will pass your comments onto the store manager to help improve their service. I am glad they were able to place a order for you and I do hope you will continue to shop with us in the future, we do have a larger selection online than we do instore and we do offer free delivery! Once again thank you for your feedback and if there is anything else we can help you with please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 9 years ago
V West
Verified Buyer
“Please make it plain that your dispatch arrangements work from Monday to Friday so that an order placed on Friday with a next day delivery could only arrive on Tuesday.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your feedback. It does say at the checkout delivery will be the Next Working Day although I can see why when you place an order on a Friday, it may be confusing. We will look into making this clearer. I can see you have contacted our Customer Services and the £5.99 extra you paid has been refunded already. I am sorry for any inconvenience caused and I hope this has not put you off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 9 years ago
R Linger
Verified Buyer
“My shoes that I ordered size 8 were rather large and I then phoned and was told that it was possible to exchange them for a size 7.5 but on return you told me that you were now out of stock and Iwas very disappointed as I think you should have reserved a pair of 7.5 for me. Robin LInger”
Helpful Report
Posted 9 years ago
Hello, Thank you for your feedback. I am sorry to hear we were unable to exchange for you on this occasion, please accept my apologies. The style you ordered from us is not held in our warehouse, it is despatched directly from Clarks therefore we are unable to reserve any stock I am afraid. I have found a similar style that we have in stock in your size - please click on the following link to view: http://www.charlesclinkard.co.uk/men-c9/shoes-c10/bradley-fall-mens-casual-shoes-p19263. If you are interested, you can contact me on 0345 241 7742 & I will be more than happy to place an order for you. Kind regards, Rosie, Customer Services.
Posted 9 years ago
M Jones
Verified Buyer
“Very disapointed to learn a week after placing my order to hear that the item I had ordered was no longer available”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. I am sorry you were disappointed with your recent order and that we were unable to fulfill one of the items you requested. To ensure the widest range of products is available to our customers we source stock from our stores as well as our warehouse. Low stock means we have 3 pairs or less and although the stock information is updated daily we cannot guarantee availability as we may have sold the stock in one of our stores in the meantime. We therefore like to advise customers of this before they place an order. I can see that your addiitonal item has now been delivered and hope this is satisfactory and if you need further assistance please get in touch. Kind Regards Nicola-Customer Services
Posted 9 years ago
E Kessell
Verified Buyer
“Very happy with the product . But I paid for 24 hour delivery and it was 3 days later than requested !!!! Left a message on there phone but no one returned my call !!!!!!”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear your order did not arrive on time and no one called you back when you tried to query it. Unfortunately, due to a system error, your order was not prioritised. We will investigate internally as to how this happened. Please accept my sincere apologies for any inconvenience caused, I have refunded the £5.99 extra you paid. Kind regards, Rosie, Customer Services.
Posted 9 years ago
A Jefferson
Verified Buyer
“Recent purchase was a bad experience. I like Charles Clinkards as have previously found them good esp with kids shoes so as my baby needed his first pair we trekked off to the shop 20miles away. They didn't have the right size/width so I ordered a pair to be delivered. The couriers Interlink are terrible and must really be costing you business. I guess they must be cheap to use? The courier threw my package over our 6FT garden fence and considered it 'delivered'. Unfortunately, we have a dog and guess where it landed ? Once sanitised I opened the package and the shoes did not fit. I took them back to another store who measured my son a completely different size. I am now awaiting a 2nd delivery. Overall the process is now going for over 2 weeks. I just want to buy a pair of shoes from a shoe shop!!! Does it need to be this much aggro?”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. We have raised your concerns with Interlink regarding the placement of your item and we are sorry for the experience you ahd on that occasion. The company are used to send out a lot of parcels and most customers are very satisfied with the service they offer. Your new order has been dispatched and will be with you tomorrow and should be left with a neighbour as instructed should you not be available. I hope you will consider plaicing additional orders with Charles Clinkard and if you need further help in the future please do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 9 years ago
Anonymous
Verified Buyer
“Delivery fast and free which is good, but most other companies offer free returns - will not order online again unless this policy changes.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear you will not be ordering from us again. As you have suggested, at the moment we do not offer free returns although you can return items to us from as little as £4.09 via Collect +. Your feedback is appreciated and we regularly review our policies so please be assured I will pass your comments on. Kind regards, Rosie, Customer Services.
Posted 9 years ago
Anonymous
Verified Buyer
“On this occasion the £210 pair of suede pull-on boots I ordered arrived screwed up in the box - no cardboard inserts or packing inside the boots to keep them in shape during transit. On one boot there was a sticky label and dusty marks (as if been left on a dusty floor) although it brushed off. Not how I would expect to receive and expensive pair of boots. Quick delivery.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am very sorry to hear about the condition you received your boots in, they should not have been sent to you like that and I will be looking into how this was missed in our dispatch department. I notice you have returned the boots to one of our stores and have been refunded. I do hope this experience will not put you off shopping with us again in the future as this is not the condition any product should be sent out in. Once again thank you for bringing this matter to our attention and if there is anything else I can help you with please do not hesitate to get in touch. Kind Regards Joanne Baldwin
Posted 9 years ago
Anonymous
Verified Buyer
“Great shoes but standard delivery time of 7-10 days is abysmal and shows this company is clearly out of touch with its competition. 2 days just to despatch? Why does it take 2 days to put a pair of shoes in a box? Other companies despatch AND deliver within 2 days.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am happy to hear you are pleased with your shoes. We quote 2-5 working days for despatch as sometimes stock availability cannot be guaranteed in our warehouse and therefore we have to source from elsewhere on the company. I can see your order was despatched within 1 working day - unfortunately we are unable to offer a quicker service. Kind regards, Rosie, Customer Services.
Posted 9 years ago
Anonymous
Verified Buyer
“I thought my experience with the site and the service was good - payment was easily processed and item was quickly delivered - but unfortunately Charles Clinkard don't offer free returns, and that is a huge issue for me (and I know, for my friends) as shoes are something that need to be tried on and, when buying online, there's a high chance that they won't fit properly/look the same one they are delivered. For me and my friends, being able to return and exchange for free is very important as it gives us the peace of mind that we can find something that fits properly. Therefore, sadly I will not recommend Charles Clinkard to my friends.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear you would not recommend us to your friends and family due to our returns policy. As you have suggested, at the moment we do not offer free returns although you can return items to us from as little as £4.09 via Collect +. Your feedback is appreciated and we regularly review our policies so please be assured I will pass your comments on. Kind regards, Rosie, Customer Services.
Posted 9 years ago
C Armitt
Verified Buyer
“ordered shoes in store to get a phonecall days later saying cant get hold of stock money will be refunded. After 2 weeks of messing about I ordered same shoes different colour from Clinkards would have liked to be given alternatives in the first instance.”
Helpful Report
Posted 9 years ago
C Stephenson
Verified Buyer
“Disappointed with service for the 2nd time this year. Such a shame standards have slipped. You used to be so reputable. Now it's like I'm dealing with a car boot stall!! Trainers arrived 'tatie' & marked. Laces destroyed! All be it an additional (plain) pair was provided in box. Pricing Error. Trainers arrived with half price sticker of £17.50 yet I paid more. Rung customer services and there's nothing they can do! Bravo Charles Clinkard you have lost my custom!”
Helpful Report
Posted 9 years ago
Hello Caroline Thank you for your feedback and I am sorry to read about your recent experience. We have a rigorous quality checking procedure at Charles Clinkard and therefore shoes should not be received in a marked condition – if you would like to return these to us, we would be happy to replace these for you. On top of that, please be assured I will be looking into how you received them in that condition. I have spoken to Patricia, who you called regarding the price query, but unfortunately there was no mention of your disappointment with the quality of the item you received just the price, otherwise we would of course have offered a prepaid label for you to return and replace them. The prices we have online are the same that we have in store and I can confirm that the item you purchased was on sale for £20 rather than the £17.50 you queried. For the disappointment this has caused you, i have refunded this £2.50 for you today, but please be assured that this is not the price we are selling these shoes at and I hope you will accept our apologies for the confusion caused. We pride ourselves on the quality of the shoes we offer but If you are ever unhappy with the quality of an item or the service you receive from us, please don't hesitate to get in touch. We welcome all feedback, especially if it can help us improve. I know you mention that this is the 2nd time this year that you have been disappointed but unfortunately I cannot find another order from you, which your comment could relate to. If you would like to let us know about your other experience with us, please email customerservices@clinkard.co.uk and we can look into your comments further. I do hope this experience hasn’t put you off shopping with us again because we would love to see you back. Kind regards Sam, Customer Services
Posted 9 years ago
S Cather
Verified Buyer
“usually I have on problem with Charles Clinkard .. Love this site. But this time I'm still waiting for my order to arrive .. Tracked it and it was delivered to the main post office centre.. then to be delivered to the local post office nor delivery to me .. Still waiting . I wouldn't recommend Charles Clinkard to friends with this poor service .”
Helpful Report
Posted 9 years ago
Hello Sarah, Thank you for your email and I am sorry to hear your parcel is taking longer than usual. Delivery to Northern Ireland can sometimes take slightly longer - and it is the norm that delivery goes to a hub before distribution to local post offices. I think the Bank Holiday may have had some effect on your delivery, because the delivery service we use hasn't changed from the previous time you placed your order. I can see from the tracking information that you have your parcel now, but in future, we can always chase your parcel for you on your behalf should you wish to query its whereabouts. I hope this hasn't put you off ordering with us again, we look forward to seeing you back again soon. Kind regards Sam, Customer Services
Posted 9 years ago
M Thompson
Verified Buyer
“Ordered a pair of Sandels in your sale at £40 but when I went to the shop to try them on each Sandel was a different colour. Had to buy a pair at £55 for my holiday. Not good business, should have been checked before sending out.”
Helpful Report
Posted 9 years ago
Hello Margaret, Thank you for your taking the time to leave feedback - please accept my sincere apologies for the inconvenience caused to you on your recent trip into store. We pride ourselves on the quality of the items we provide and it is disappointing to see we have let you down on this occasion. I have tried to call you to apologise but unfortunately couldn't get through, but I will pass this onto my colleague who will try again tomorrow. Kind regards Sam, Customer Services
Posted 9 years ago
G Porteous
Verified Buyer
“The 2 female staff looked and sounded bored. Take it or leave it attitude. They did the bare minimum”
Helpful Report
Posted 9 years ago
Hello, Thank you for taking the time to leave this feedback. I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 9 years ago
R Hardcastle
Verified Buyer
“The Gabor shoes were very wide and therefore this should have been shown as other styles”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry you found the shoes too wide. The style you ordered is advertised as wide fitting I can see you ordered over the telephone with us. If you choose to do this in the future we are happy to advise on the width of a shoe before purchase. Once again thank you for taking the time to write your review and if there is anything else we can help you with please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 9 years ago
J BOURNE
Verified Buyer
“The service from the shop attendants and call centre was excellent. What let down this experience was the delivery of the pair of shoes I ordered with two shoes of different sizes in the box. The delay caused has been highly inconvenient.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I can see from the notes on your order you should now have the correct pair of shoes. I do apologies for the inconvenience you have been caused this is a very rare occurrence and we will fully investigate how this has happened. I hope this does not put you off shopping with us again in the future and if there is anything else we can help you with please do not hesitate to get in touch. Kind Regards Joanne Baldwin
Posted 9 years ago
Charles Clinkard is rated 4.8 based on 49,070 reviews
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