Login
Start Free Trial Are you a business? Click Here

Charles Clinkard Reviews

4.8 Rating 49,827 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,770
 Metrics Info
4.8
Based on 49,827 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
A Jefferson
Verified Buyer
“Recent purchase was a bad experience. I like Charles Clinkards as have previously found them good esp with kids shoes so as my baby needed his first pair we trekked off to the shop 20miles away. They didn't have the right size/width so I ordered a pair to be delivered. The couriers Interlink are terrible and must really be costing you business. I guess they must be cheap to use? The courier threw my package over our 6FT garden fence and considered it 'delivered'. Unfortunately, we have a dog and guess where it landed ? Once sanitised I opened the package and the shoes did not fit. I took them back to another store who measured my son a completely different size. I am now awaiting a 2nd delivery. Overall the process is now going for over 2 weeks. I just want to buy a pair of shoes from a shoe shop!!! Does it need to be this much aggro?”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. We have raised your concerns with Interlink regarding the placement of your item and we are sorry for the experience you ahd on that occasion. The company are used to send out a lot of parcels and most customers are very satisfied with the service they offer. Your new order has been dispatched and will be with you tomorrow and should be left with a neighbour as instructed should you not be available. I hope you will consider plaicing additional orders with Charles Clinkard and if you need further help in the future please do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 9 years ago
Anonymous
Verified Buyer
“Delivery fast and free which is good, but most other companies offer free returns - will not order online again unless this policy changes.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear you will not be ordering from us again. As you have suggested, at the moment we do not offer free returns although you can return items to us from as little as £4.09 via Collect +. Your feedback is appreciated and we regularly review our policies so please be assured I will pass your comments on. Kind regards, Rosie, Customer Services.
Posted 9 years ago
Anonymous
Verified Buyer
“On this occasion the £210 pair of suede pull-on boots I ordered arrived screwed up in the box - no cardboard inserts or packing inside the boots to keep them in shape during transit. On one boot there was a sticky label and dusty marks (as if been left on a dusty floor) although it brushed off. Not how I would expect to receive and expensive pair of boots. Quick delivery.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am very sorry to hear about the condition you received your boots in, they should not have been sent to you like that and I will be looking into how this was missed in our dispatch department. I notice you have returned the boots to one of our stores and have been refunded. I do hope this experience will not put you off shopping with us again in the future as this is not the condition any product should be sent out in. Once again thank you for bringing this matter to our attention and if there is anything else I can help you with please do not hesitate to get in touch. Kind Regards Joanne Baldwin
Posted 9 years ago
Anonymous
Verified Buyer
“Great shoes but standard delivery time of 7-10 days is abysmal and shows this company is clearly out of touch with its competition. 2 days just to despatch? Why does it take 2 days to put a pair of shoes in a box? Other companies despatch AND deliver within 2 days.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am happy to hear you are pleased with your shoes. We quote 2-5 working days for despatch as sometimes stock availability cannot be guaranteed in our warehouse and therefore we have to source from elsewhere on the company. I can see your order was despatched within 1 working day - unfortunately we are unable to offer a quicker service. Kind regards, Rosie, Customer Services.
Posted 9 years ago
Anonymous
Verified Buyer
“I thought my experience with the site and the service was good - payment was easily processed and item was quickly delivered - but unfortunately Charles Clinkard don't offer free returns, and that is a huge issue for me (and I know, for my friends) as shoes are something that need to be tried on and, when buying online, there's a high chance that they won't fit properly/look the same one they are delivered. For me and my friends, being able to return and exchange for free is very important as it gives us the peace of mind that we can find something that fits properly. Therefore, sadly I will not recommend Charles Clinkard to my friends.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear you would not recommend us to your friends and family due to our returns policy. As you have suggested, at the moment we do not offer free returns although you can return items to us from as little as £4.09 via Collect +. Your feedback is appreciated and we regularly review our policies so please be assured I will pass your comments on. Kind regards, Rosie, Customer Services.
Posted 9 years ago
C Armitt
Verified Buyer
“ordered shoes in store to get a phonecall days later saying cant get hold of stock money will be refunded. After 2 weeks of messing about I ordered same shoes different colour from Clinkards would have liked to be given alternatives in the first instance.”
Helpful Report
Posted 9 years ago
C Stephenson
Verified Buyer
“Disappointed with service for the 2nd time this year. Such a shame standards have slipped. You used to be so reputable. Now it's like I'm dealing with a car boot stall!! Trainers arrived 'tatie' & marked. Laces destroyed! All be it an additional (plain) pair was provided in box. Pricing Error. Trainers arrived with half price sticker of £17.50 yet I paid more. Rung customer services and there's nothing they can do! Bravo Charles Clinkard you have lost my custom!”
Helpful Report
Posted 9 years ago
Hello Caroline Thank you for your feedback and I am sorry to read about your recent experience. We have a rigorous quality checking procedure at Charles Clinkard and therefore shoes should not be received in a marked condition – if you would like to return these to us, we would be happy to replace these for you. On top of that, please be assured I will be looking into how you received them in that condition. I have spoken to Patricia, who you called regarding the price query, but unfortunately there was no mention of your disappointment with the quality of the item you received just the price, otherwise we would of course have offered a prepaid label for you to return and replace them. The prices we have online are the same that we have in store and I can confirm that the item you purchased was on sale for £20 rather than the £17.50 you queried. For the disappointment this has caused you, i have refunded this £2.50 for you today, but please be assured that this is not the price we are selling these shoes at and I hope you will accept our apologies for the confusion caused. We pride ourselves on the quality of the shoes we offer but If you are ever unhappy with the quality of an item or the service you receive from us, please don't hesitate to get in touch. We welcome all feedback, especially if it can help us improve. I know you mention that this is the 2nd time this year that you have been disappointed but unfortunately I cannot find another order from you, which your comment could relate to. If you would like to let us know about your other experience with us, please email customerservices@clinkard.co.uk and we can look into your comments further. I do hope this experience hasn’t put you off shopping with us again because we would love to see you back. Kind regards Sam, Customer Services
Posted 9 years ago
S Cather
Verified Buyer
“usually I have on problem with Charles Clinkard .. Love this site. But this time I'm still waiting for my order to arrive .. Tracked it and it was delivered to the main post office centre.. then to be delivered to the local post office nor delivery to me .. Still waiting . I wouldn't recommend Charles Clinkard to friends with this poor service .”
Helpful Report
Posted 9 years ago
Hello Sarah, Thank you for your email and I am sorry to hear your parcel is taking longer than usual. Delivery to Northern Ireland can sometimes take slightly longer - and it is the norm that delivery goes to a hub before distribution to local post offices. I think the Bank Holiday may have had some effect on your delivery, because the delivery service we use hasn't changed from the previous time you placed your order. I can see from the tracking information that you have your parcel now, but in future, we can always chase your parcel for you on your behalf should you wish to query its whereabouts. I hope this hasn't put you off ordering with us again, we look forward to seeing you back again soon. Kind regards Sam, Customer Services
Posted 9 years ago
M Thompson
Verified Buyer
“Ordered a pair of Sandels in your sale at £40 but when I went to the shop to try them on each Sandel was a different colour. Had to buy a pair at £55 for my holiday. Not good business, should have been checked before sending out.”
Helpful Report
Posted 9 years ago
Hello Margaret, Thank you for your taking the time to leave feedback - please accept my sincere apologies for the inconvenience caused to you on your recent trip into store. We pride ourselves on the quality of the items we provide and it is disappointing to see we have let you down on this occasion. I have tried to call you to apologise but unfortunately couldn't get through, but I will pass this onto my colleague who will try again tomorrow. Kind regards Sam, Customer Services
Posted 9 years ago
G Porteous
Verified Buyer
“The 2 female staff looked and sounded bored. Take it or leave it attitude. They did the bare minimum”
Helpful Report
Posted 9 years ago
Hello, Thank you for taking the time to leave this feedback. I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 9 years ago
R Hardcastle
Verified Buyer
“The Gabor shoes were very wide and therefore this should have been shown as other styles”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry you found the shoes too wide. The style you ordered is advertised as wide fitting I can see you ordered over the telephone with us. If you choose to do this in the future we are happy to advise on the width of a shoe before purchase. Once again thank you for taking the time to write your review and if there is anything else we can help you with please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 9 years ago
J BOURNE
Verified Buyer
“The service from the shop attendants and call centre was excellent. What let down this experience was the delivery of the pair of shoes I ordered with two shoes of different sizes in the box. The delay caused has been highly inconvenient.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I can see from the notes on your order you should now have the correct pair of shoes. I do apologies for the inconvenience you have been caused this is a very rare occurrence and we will fully investigate how this has happened. I hope this does not put you off shopping with us again in the future and if there is anything else we can help you with please do not hesitate to get in touch. Kind Regards Joanne Baldwin
Posted 9 years ago
A Stannard
Verified Buyer
“Sadly I am just about to return these saddles and I am very disappointed firstly having to pay to return them & I feel that these straps could not fit any normal ankle they are to short and do not go around ankles very upset . A .T Stannard Mrs”
Helpful Report
Posted 9 years ago
Hello Mrs Stannard, Thank you for leaving some feedback regarding your order. I am sorry to hear that the sandals do not fit. It has been a very popular style so I think it is probably just a case of them not being suitable for you. I hope you find something more suitable and would invite you to leave a review on this particular product online, as advice for other customers purchasing this product. In regards to returns, unfortunately whilst we do offer free delivery, we currently do not offer free returns to our customers. I am sorry if this wasn't clear, but we do have it listed online so our customers can make an informed decision when placing their order. We do regularly review our delivery and returns policies and I will pass your comments onto the team involved in this discussion. I do hope this hasn't put you off ordering with us again in the future and if you would like to discuss your comments any further, please don't hesitate to get in touch on 0345 241 7742 and ask for Sam. Kind regards Sam, Customer Services
Posted 9 years ago
A Gibson
Verified Buyer
“Ordered a pair of shoes on the 7th of August for my son ready for back to school. Was originally told they would take 5 days to come into the store. So on Friday 14th I called into the store to be told my sons shoes had still not arrived and to call on Monday 17th. So today Tuesday 18 th August I've had to call the store to see where my purchase is, only to be told it's still not arrived . I kindly asked the assistant to chase the order and could she call me back . Once she did only to be told this time my purchase had been mixed up with the adult section upstairs . I'm not happy because how long have they really been sitting in the store . As you can appreciate this time of year is busy enough trying to organise back to school items.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear about the confusion, I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 9 years ago
R Beer
Verified Buyer
“One product I bought was then sold out and another product was sent but the wrong size! Still waiting to hear if you have the correct size and the return label so I can return the incorrect pair!”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I will get my colleague who you have dealt with to contact you shortly. Please accept my apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.
Posted 9 years ago
S Olsen
Verified Buyer
“Sizing seems off. I have 2 pair of Josef Seibel shoes in 39 that fit well, so I ordered that size & they are too big. The box they arrived in was smashed. You were the only ones with the style & color I wanted so I ordered from you. However this is the last out of country order I will make.”
Helpful Report
Posted 9 years ago
Hello Sheila, Thank you for your email and I am sorry that the style we sent is not suitable. In regards to the box being smashed, I am sorry that this has happened. We do make every effort to package our parcels to ensure they remain intact for the duration of their journey . We regularly dispatch our orders globally and fortunately this problem is very rare. The main use for the box is to protect the shoes, so hopefully even though the box is smashed, the shoes have been protected as a result. I hope this hasn't put you off shopping with us again and should you wish to return the shoes you have received, please feel free to do so for a full refund. Kind regards Sam, Customer Services
Posted 9 years ago
P Mcgeough
Verified Buyer
“Very disappointed with customer service, emailed dissatisfaction not even had the curtisey of a reply.”
Helpful Report
Posted 9 years ago
Hello Thank you for your e mail. I am sorry you are unhappy with our service. We do not appear to have received a e mail from yourself so if you would like to forward it to me directly I will look into the issues for you. My direct e mail address is joanne.baldwin@clinkard.co.uk Kind Regards Joanne Baldwin
Posted 9 years ago
C Tomkies
Verified Buyer
“The order was great, was advised approx time to be delivered, however the main reason I ordered so many pairs was that I could try all sizes and styles (for my daughters wedding) Alas none were suitable but I knew there was a store I could return them at the Trafford Centre, but the store had closed down and instead I had to return the by post! at a cost of £26.00!!!!! Had I known it had closed I would not have ordered so many and not had to pay a ridiculous postage fee!!!!! If you decide to close stores, it might be an idea to offer free returns????”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I will give you a call in 10 minutes to discuss further. Kind Regards Joanne Baldwin
Posted 9 years ago
I Lazzari
Verified Buyer
“When I ordered the shoes from Charles Clinkard the form asked if there were any specific delivery instructions, I put that I would like the parcel left at the back porch, unfortunately Royal Mail tried to deliver the parcel but I wasn't in and so the parcel was taken back to the delivery office and so I had to make a special journey to collect it, on examination of the labelling on the parcel there was no mention of leaving the parcel in the back porch, I find this really annoying that you are asked to say where you would like the parcel left and everyone ignores it!!!”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry your delivery instructions were not followed. I will give you a call in 10 minutes to discuss further. Kind Regards Joanne Baldwin
Posted 9 years ago
L Church
Verified Buyer
“I was a little upset that the shop concerned did not call me when my shoes were in, especially as I made mention that I was desperate for them before holiday.”
Helpful Report
Posted 9 years ago
Hello Liz, Thank you for you taking the time to review your purchase. I have spoken to the Witney branch who do remember you popping in. They said they had only received your order into store the day you went in for it - and they hadn't finished unpacking their click and collect deliveries. We do contact our customers via email and phone once we have received them in store, but obviously there might be a few hour gap between delivery of the parcel and actual contact, due to unpacking the stock and quality checking the contents. I am really pleased you have had them in time for your holiday - and I hope you have a lovely time! Kind regards Sam, Customer Services
Posted 9 years ago
Charles Clinkard is rated 4.8 based on 49,827 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request