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Charles Clinkard Reviews

4.8 Rating 49,070 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,848
 Metrics Info
4.8
Based on 49,070 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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A Stannard
Verified Buyer
“Sadly I am just about to return these saddles and I am very disappointed firstly having to pay to return them & I feel that these straps could not fit any normal ankle they are to short and do not go around ankles very upset . A .T Stannard Mrs”
Helpful Report
Posted 9 years ago
Hello Mrs Stannard, Thank you for leaving some feedback regarding your order. I am sorry to hear that the sandals do not fit. It has been a very popular style so I think it is probably just a case of them not being suitable for you. I hope you find something more suitable and would invite you to leave a review on this particular product online, as advice for other customers purchasing this product. In regards to returns, unfortunately whilst we do offer free delivery, we currently do not offer free returns to our customers. I am sorry if this wasn't clear, but we do have it listed online so our customers can make an informed decision when placing their order. We do regularly review our delivery and returns policies and I will pass your comments onto the team involved in this discussion. I do hope this hasn't put you off ordering with us again in the future and if you would like to discuss your comments any further, please don't hesitate to get in touch on 0345 241 7742 and ask for Sam. Kind regards Sam, Customer Services
Posted 9 years ago
A Gibson
Verified Buyer
“Ordered a pair of shoes on the 7th of August for my son ready for back to school. Was originally told they would take 5 days to come into the store. So on Friday 14th I called into the store to be told my sons shoes had still not arrived and to call on Monday 17th. So today Tuesday 18 th August I've had to call the store to see where my purchase is, only to be told it's still not arrived . I kindly asked the assistant to chase the order and could she call me back . Once she did only to be told this time my purchase had been mixed up with the adult section upstairs . I'm not happy because how long have they really been sitting in the store . As you can appreciate this time of year is busy enough trying to organise back to school items.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear about the confusion, I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 9 years ago
R Beer
Verified Buyer
“One product I bought was then sold out and another product was sent but the wrong size! Still waiting to hear if you have the correct size and the return label so I can return the incorrect pair!”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I will get my colleague who you have dealt with to contact you shortly. Please accept my apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.
Posted 9 years ago
S Olsen
Verified Buyer
“Sizing seems off. I have 2 pair of Josef Seibel shoes in 39 that fit well, so I ordered that size & they are too big. The box they arrived in was smashed. You were the only ones with the style & color I wanted so I ordered from you. However this is the last out of country order I will make.”
Helpful Report
Posted 9 years ago
Hello Sheila, Thank you for your email and I am sorry that the style we sent is not suitable. In regards to the box being smashed, I am sorry that this has happened. We do make every effort to package our parcels to ensure they remain intact for the duration of their journey . We regularly dispatch our orders globally and fortunately this problem is very rare. The main use for the box is to protect the shoes, so hopefully even though the box is smashed, the shoes have been protected as a result. I hope this hasn't put you off shopping with us again and should you wish to return the shoes you have received, please feel free to do so for a full refund. Kind regards Sam, Customer Services
Posted 9 years ago
P Mcgeough
Verified Buyer
“Very disappointed with customer service, emailed dissatisfaction not even had the curtisey of a reply.”
Helpful Report
Posted 9 years ago
Hello Thank you for your e mail. I am sorry you are unhappy with our service. We do not appear to have received a e mail from yourself so if you would like to forward it to me directly I will look into the issues for you. My direct e mail address is joanne.baldwin@clinkard.co.uk Kind Regards Joanne Baldwin
Posted 9 years ago
C Tomkies
Verified Buyer
“The order was great, was advised approx time to be delivered, however the main reason I ordered so many pairs was that I could try all sizes and styles (for my daughters wedding) Alas none were suitable but I knew there was a store I could return them at the Trafford Centre, but the store had closed down and instead I had to return the by post! at a cost of £26.00!!!!! Had I known it had closed I would not have ordered so many and not had to pay a ridiculous postage fee!!!!! If you decide to close stores, it might be an idea to offer free returns????”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I will give you a call in 10 minutes to discuss further. Kind Regards Joanne Baldwin
Posted 9 years ago
I Lazzari
Verified Buyer
“When I ordered the shoes from Charles Clinkard the form asked if there were any specific delivery instructions, I put that I would like the parcel left at the back porch, unfortunately Royal Mail tried to deliver the parcel but I wasn't in and so the parcel was taken back to the delivery office and so I had to make a special journey to collect it, on examination of the labelling on the parcel there was no mention of leaving the parcel in the back porch, I find this really annoying that you are asked to say where you would like the parcel left and everyone ignores it!!!”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry your delivery instructions were not followed. I will give you a call in 10 minutes to discuss further. Kind Regards Joanne Baldwin
Posted 9 years ago
L Church
Verified Buyer
“I was a little upset that the shop concerned did not call me when my shoes were in, especially as I made mention that I was desperate for them before holiday.”
Helpful Report
Posted 9 years ago
Hello Liz, Thank you for you taking the time to review your purchase. I have spoken to the Witney branch who do remember you popping in. They said they had only received your order into store the day you went in for it - and they hadn't finished unpacking their click and collect deliveries. We do contact our customers via email and phone once we have received them in store, but obviously there might be a few hour gap between delivery of the parcel and actual contact, due to unpacking the stock and quality checking the contents. I am really pleased you have had them in time for your holiday - and I hope you have a lovely time! Kind regards Sam, Customer Services
Posted 9 years ago
P McFeeters
Verified Buyer
“Had to return the shoes I ordered as they were of poor standard. Straps on each shoe were a different width. It was £6 to send them back Recorded Delivery which I had to pay. Returns should be free as it was the fault of who I purchased them from not my problem.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry the shoes sent to you were not as expected they should have been checked before been sent. Although we do not offer free returns we would not expect you to pay to return a faulty item and we have arranged for you postage costs to be refunded on this occasion. I do hope this experience will not put you off shopping with us again and if you have any further queries please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 9 years ago
Anonymous
Verified Buyer
“I placed an order, which was to be delivered to your Stratford upon Avon store. I received a despatch notice on Wednesday 8 July, but a week later have still to receive the order. I am not at all impressed with your service, it is extremely poor. In view of non receipt of my order, please cancel it and provide an immediate full refund. Please acknowledge receipt of this email and confirm the refund has been made. Thank you very much for your help, I look forward to hearing from you. Kind regards Lucy Tullett”
Helpful Report
Posted 9 years ago
Hello, Thank-you for your feedback. I am very sorry to hear that you have had this problem. The order is ready to collect from our store in Stratford, and I am sorry that you have not received any correspondence to inform you of this. I will contact you shortly to discuss this further. Kind regards, Matthew, Customer Services
Posted 9 years ago
S Hiscock
Verified Buyer
“Item qwas delivered in good time. Very disappointed that I had to pay over £8.00 to return the item. Will not be using this site again.”
Helpful Report
Posted 9 years ago
Hello Sonia, Thank you for taking the time to leave feedback. I am sorry to see you have paid £8.00 to return your item. Royal Mail prices can vary, which is why we do suggest lower cost return methods on our website in the delivery and returns section. I can see you had your parcel delivered via CollectPlus - this is actually one of the suggestions we make for returns also - this costs only £4 for up to 10kg worth of shoes. I hope in light of this, you will decide to shop with us again in the future. We do regularly review our delivery and returns policies and whilst we do not offer free returns at the moment, it may be something we decide to do in the future. Kind regards Sam, Customer Services
Posted 9 years ago
R Fec
Verified Buyer
“Very slow to dispatch (4 days from ordering). 10 days later I still had not received it. Turns out that, despite my entering the address correctly, the name of the town had not been printed. The postcode should still have got it to the right place, but instead it was delivered to a business with a similar name a few miles away. Coincidentally, I know someone who works there who recognised my name and picked it up for me. If it weren't for that, I would never have known what had happened to it. Pretty poor effort.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your review and I am sorry to hear of the problem that you have had with your delivery. It can take 2 to 5 working days to dispatch, but we do try to get things out sooner than this. For future reference we do offer alternative delivery methods that are quicker than our free standard delivery service. Please accept our apologies that it was not delivered to the correct place and we will follow this up with Royal Mail to ensure that it does not happen again. I am pleased however that you managed to receive your parcel in the end. Thank you once again for taking the time to leave us your comments and if we can be of any further assistance please do not hesitate to get in touch. With regards, Janice, Customer Services.
Posted 9 years ago
B Webb
Verified Buyer
“Unfortunately, my shoes went astray in your system before being delivered to me last Friday. When I returned from shopping this morning, I found a note from the postman saying a parcel from you could't be delivered because of no postage. I had to make a car journey to the post office to discover the parcel contained the shoes sent by you through the delivery company whose name escapes me for the moment. I chose not to pay £3.80 for this second pair of shoes which will presumably be returned to you. An unfortunate glitch in your usually efficient operation.”
Helpful Report
Posted 9 years ago
Hello Barbara, Thank you for taking the time to leave your feedback and may we apologise once again for the inconvenience that has been caused. I can see that there has been a mix up with the couriers, which led to your original pair going astray. I am pleased that we have been able to get another one to you, so your delay wasn't too long. I am also glad you didn't pay the £3.80 requested by Royal Mail - they should just return this to us rather than try and pass on the charge. I am confident that this is an isolated incident, as no other orders were affected, but a thorough investigation will be carried out to ensure it doesn't happen again. We would hate to think this incident has put you off shopping with us in the future and we hope you give us the opportunity to restore your confidence by visiting us again soon. If you require any further assistance, now or in the future, please don't hesitate to get in touch. Kind regards Sam, Customer Services
Posted 9 years ago
C Daykin
Verified Buyer
“Shoes looked worn on soles and inside. Fronts were creased. I called up to complain and was told the cimiany state in there T's & C's the shoes night not be 'box fresh'. What a nonsense expression that is! I paid for what I thought were new shoes and what I got were used shoes - not the same thing. V disappointed. First and last time I use this company”
Helpful Report
Posted 9 years ago
Hello Caroline, Thank you for taking the time to leave feedback. I am really disappointed to read you were unhappy with your purchase. We do source some of our stock from our stores - which allows us to make the widest range of products available to our customers. With the stock being in store, it may have been taken out of the box at some point and on occasion tried on. This, however, should not mean you receive an item that is creased or worn looking. We have a rigorous quality check procedure on our dispatch department that should ensure every item that leaves Charles Clinkard is in excellent condition and not 'worn looking'. I will be investigating into how your shoes were sent to you in the condition they were, because please be assured this is not the norm. I can see we have provided you with a prepaid label to return them to us and that we have refunded your account in full, but if you require any further assistance please get in touch. I do hope this hasn't put you off shopping with us again and that you allow us the chance to restore your confidence in Charles Clinkard in the future. Kind regards Sam, Customer Services
Posted 9 years ago
A Tewari
Verified Buyer
“Hi, I recently bought a pair of ecco sandals from you. They arrived in a bashed dirty box held together with sellotape. If I had not wanted the sandals so much I would have sent them back. The pleasure of the purchase was ruined. Anne Tewari”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry to hear about the problem with your order. I will give you a call in the next 10 minutes to discuss the matter further. Kind Regards Joanne Baldwin
Posted 9 years ago
E M Long
Verified Buyer
“Very disappointing experience this time. 1) No email to tell me that the order had arrived in store 2) No call from the store which i understand is your normal practice 3) When I googled to find the store's phone number to find out where my order was, the only option given was an 0845 number. (Note: the store does have a record to say they did call my mobile but I'm afraid no call or message came through. No one else ever uses this phone so I am sure of that - perhaps they misdialled the number.) All these things are, I know, relatively trivial but in combination they are irritating especially to a busy person.”
Helpful Report
Posted 9 years ago
Hello, Thank you for taking the time to provide this feedback. Such instances are not trivial - we value customer experience extremely highly and can fully appreciate why lack of communication regarding your order would be frustrating. I can only apologise that the call from the store did not come through to you, and will pass on these comments to ensure that in such instances in the future, the staff continue to attempt to get in touch - be that over the phone or by e-mail. Lastly, although the store does have a 0845 number, calls to this number are charged at a local rate when made from a landline. I hope this helps, and hope that you continue to shop with Charles Clinkard in the future. Kind regards, Matthew, Customer Services
Posted 9 years ago
M Richards
Verified Buyer
“The shoes did arrive and were as advertised.the couriers who were used however failed to deliver on two occasions despite staying in all day and giving telephone number.i did contact clinkards but they did not kick their asses.bring back the post office.”
Helpful Report
Posted 9 years ago
Hello Mike Thank you for your feedback. I am sorry to hear about the problems you experienced with Interlink this is very unusual as we generally receive very good feedback about their deliveries. I have sent you a e mail to your personal address to respond further to your concerns. Kind Regards Joanne Baldwin
Posted 9 years ago
E Gallagher
Verified Buyer
“The shop staff were great, shoes had to be ordered as did not have my size, delivery by interlink was dreadful waited in all day as had to be signed for, unhelpful staff member At interlink when I rang. Finally delivered 6.45pm what a waste of a day. Shoes smelt damp and fusty as though stored in a very damp smelling warehouse, smell has almost gone 5 days on. Will not use delivery service again.”
Helpful Report
Posted 9 years ago
Hello, Thank-you for taking the time to provide this feedback. I am sorry to hear that you encountered these problems with our courier Interlink. The vast majority of feedback we have had regarding Interlink has been very positive, so we take such instances where the standards fall short very seriously. As you provided an e-mail address and mobile telephone number when you placed your order, you should have recieved an e-mail and/or text message with an hour time slot for delivery, preventing the need for you to stay at home all day. If you were unavailable for this time slot, you would then have been able to rearrange or even request that the delivery be left in a safe place. Once again, I apologise that these options were not made available to you, as these conveniences are part of the reason we use Interlink for most of our deliveries. I will pass these comments on and ensure that it is investigated accordingly. Otherwise, I hope that you choose to order from Charles Clinkard in the future, and please note, you can also request delivery via Royal Mail if this is more to your suiting. Kind regards, Matthew, Customer Services
Posted 9 years ago
A Edwards
Verified Buyer
“The sandals I tried on in store were badly scratched so paid and ordered a new pair. The new pair then arrived, these were also scratched, so another pair was ordered. The second ordered pair arrived yesterday and are in good order. I was a little disappointed I had to wait but the staff were very helpful in ordering additional pairs. I imagine these as with all footwear will scratch eventually but I feel new goods should be in perfect condition.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry to hear your received some shoes which were in poor condition. We do source some of our stock from our stores so we cannot guarantee shoes will be box fresh, however they should not be badly scratched. I am glad the store was able to help you and I will address the issue of the scratched shoes been sent via our warehouse with the correct department. Once again thanks you for your feedback and if you have any further queries please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 9 years ago
A Gabbitas
Verified Buyer
“I found your web site difficult to use and had to contact you in order to get an order sent abroad. The address form was NOT adjusted for customers ordering from abroad and as a result my order arrived late and only then because the postman recognised the name, the address being totally ridiculous! I DO however like your shoes and frequently go to your store at Freeport when in the UK.”
Helpful Report
Posted 9 years ago
Hello Thank you for your recent feedback I am sorry to hear you are disappointed with our service. We receive lots of orders from International customers and rarely receive feedback that the site was difficult to use, however I will pass this feedback onto the correct department. With regards to the length of time it took to receive your order our normal dispatch time is 2-5 working days however your order was dispatched the next working day and was delivered to France 5 days later we believe this is quicker than some other online retailers. We do appreciate your feedback and take your comment on board and do hope you will continue to shop with us in the future. If there is anything else we can help you with please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 9 years ago
Charles Clinkard is rated 4.8 based on 49,070 reviews
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