Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

“Wrong item sent, with no replacement available. Very disappointed customer. Customer service to organise refund was good, which made things slightly easier.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. I am disappointed to read that the incorrect size was sent to you, please accept my sincere apologies. I have checked our stock again and unfortunately, as you suggested, we do not have the correct size available I am afraid. I have found a couple of alternative styles that you may be interested in, please click on the link below to view: http://www.charlesclinkard.co.uk/boys-c15/sandals-c19/7-5-t58. I hope the above helps but if I can be of any further assistance, please do not hesitate to contact me. Kind regards, Rosie, Customer Services.

Posted 9 years ago

“Wouldn't use again as had to pay postage both ways. I'm an average size6 and these shoes are more like a 5.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. I am sorry to hear you are unhappy with the postage charges incurred. For future reference, we do offer free Standard Delivery - I can see on this occasion you opted for Express Delivery at an extra charge. With regards to returns, as you have suggested you do need to pay for these however you can use Collect + for as little as £4.09 or return them to one of our shops. I hope this has not put you off shopping with us in future, please be assured we appreciate your feedback and regularly review our policies, so I will pass your comments on. Kind regards, Rosie, Customer Services.

Posted 9 years ago

“I found that the staff in the Meadowhall store were very unhelpful, I was lookinf for a specific pair that I had seen a while ago in the same store but I just got a blank face when I asked about them. I was then in a debate about sizes as my toddler was measured wrong in your store. If it wasn't for your store being the only one that had the shoes we wanted I definitely wouldn't have bought from them just because of the terrible customer service”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. I am sorry to hear about your recent experience in our Meadowhall branch. Can you please email me a contact number so the Manager can call you to discuss this further? My email address is rosie.nixon@clinkard.co.uk. I look forward to hearing from you. Kind regards, Rosie, Customer Services.

Posted 9 years ago

“Ordered online 10 days ago but the shoes were sent to Banbury instead of Oxford. I still haven't received them.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. I am disappointed to hear you have still not received your order. I will contact the both the Oxford and Banbury stores to find out what is happening and ring you tomorrow with an update. Please accept my apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 9 years ago

“I placed an order for a pair of boots size 12 but received a size 8. I contacted you and sent them back. As I needed the footwear for the weekend I placed a separate order for the same style boot in size 12 and again received size 8. I have since returned both pairs.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your review. Please accept my apologies, I am sorry you received the incorrect size twice - we did have a system issue that has now been fixed. I can see you received a discount to compensate and I hope this has not put you off shopping with us in future. Kind regards, Rosie, Customer Services.

Posted 9 years ago

“Very disappointed with the whole experience”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. We have contacted you via your order and apologise for the inconvenience. Kind Regards Nicola-Customer Services

Posted 9 years ago

“Very nice trainers, if they had been perfect, unfortunately one was badly faded and the inner logo almost worn away. Very disappointed had to return. They you for the cheque refunding postage.”

Helpful Report

Posted 9 years ago

Hello Jean, Thankyou for your feedback. We apologise for the concerns raised regarding your recent order. Items are checked prior to dispatch and on this occasion it was overlooked. We have issued feedback to the relevant area to prevent this happening in the future. I am pleased to hear your cheque has safely been received and if we can assist further in the future do not hesitate to call 0345 241 7742. I hope you will give us the chance to restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services

Posted 9 years ago

“The sandles I ordered were very poorly made and I had to return them to a shop for a refund.”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. We are sorry you were disappointed with the Lunar Sandals purchased from Charles Clinkard. We offer a large range of footwear from a number of manufacturers and it may be this style is not suited to yourself. We hope you will order from Charles Clinkard again and if we can assist with any queries then please call 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 9 years ago

“Very disappointed to learn that I have to pay to return items. I have shopped online for many different shops and this is the first time I have had to pay to return items. It is for that reason that I would not recommend anyone to shop online with Charles Clinkard even tho a great selection of shoes.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. I am sorry to hear you would not recommend us to due to our returns policy. As you have suggested, at the moment we do not offer free returns although you can return items to one of our shops (your closest is in Ilkley) or to our Head Office from as little as £4.09 via Collect +. We do appreciate your feedback and we regularly review our policies so please be assured I will pass your comments on. Kind regards, Rosie, Customer Services.

Posted 9 years ago

“Unfortunately I have received the defective one. Then I have applyed to Northallerton's brunch to exchange it but it was failed.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. I am sorry to hear you received a faulty handbag. I will contact you shortly to discuss this further. Kind regards, Rosie, Customer Services.

Posted 9 years ago

“My order arrived very promptly, however there was a very obvious flaw in one of the shoes (Hispanitas). So I have had to take them back to the shop and re-order, which is all very frustrating.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. I am sorry to hear the original pair we despatched to you was marked, please accept my apologies. I have contacted the Cambridge branch and I am pleased to hear they reordered another pair for you which looking at the tracking, you have now received. Kind regards, Rosie, Customer Services.

Posted 9 years ago

“I understand depending who is serving, lady didn't give me a right information regarding return.”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. Naturally we are disappointed that you were unhappy with the service and I will contact you in the next 10 minutes to discuss this further. Kind Regards Nicola-Customer Services

Posted 9 years ago

“We went to buy school shoes for our girls (13 years old) while the young lady who served us was very nice, the lack of shoes in either size was unbelievable, no choice what so ever, what is the point in saying you sell school shoes when all you can offer is 1 pair in one size and nothing in the other size. We had ordered 2 pairs off the web site but they didn't fit, it's far too expensive to order several pair for each of them online. I had called the week previous to see what they had in stock, not much but they were expecting more in, obviously not very soon.”

Helpful Report

Posted 9 years ago

Hello Thankyou for your feedback. We do pride ourselves on the range of school shoes we sell across our stores – so I am disappointed to read you didn’t have the choice you were hoping for on your recent visit. Would you be able to let us know which size you were looking for in store (including the width)? With this information, our Merchandise Team can assess the stock levels in store, and where appropriate, make necessary adjustments. If you let us know the fitting problem you had with the pairs ordered online – we can also try and offer you advice on styles that might be more suitable. I appreciate that shopping for school shoes can be frustrating – so hopefully with the above information, we can assist in getting the right pair. We hope you will consider returning to Charles Clinkard and if we can assist further please do not hesitate to get in touch. You can call our Customer Services Team on 0345 241 7742, we are open 7 days a week and available as late as 8pm Monday to Thursday. Kind regards Nicola-Customer Services

Posted 9 years ago

Hello Thankyou for your feedback. We do pride ourselves on the range of school shoes we sell across our stores – so I am disappointed to read you didn’t have the choice you were hoping for on your recent visit. Would you be able to let us know which size you were looking for in store (including the width)? With this information, our Merchandise Team can assess the stock levels in store, and where appropriate, make necessary adjustments. If you let us know the fitting problem you had with the pairs ordered online – we can also try and offer you advice on styles that might be more suitable. I appreciate that shopping for school shoes can be frustrating – so hopefully with the above information, we can assist in getting the right pair. We hope you will consider returning to Charles Clinkard and if we can assist further please do not hesitate to get in touch. You can call our Customer Services Team on 0345 241 7742, we are open 7 days a week and available as late as 8pm Monday to Thursday. Kind regards Nicola-Customer Services

Posted 9 years ago

“Unfortunately the shop did not inform me that my goods had arrived for collection which they should have done. I had to ring in to find out that they were there. I had been waiting for them to arrive and had to collect them on a day which was not convenient for me. If your customers are barred from mentioning poor customer service in their review it is a sham. It is a pity that you do not do research into your customer service.”

Helpful Report

Posted 9 years ago

Hello Thankyou for your feedback. I am sorry to hear you were disappointed with our recent service and please be assured your comments have been passed to the team in the store. When an order is for customer collection a telephone call is made and a voicemail would be left as well as an email if this is information is available. I hope you will give us an opportunity to restore your faith in Charles Clinkard and if we can assist further please do not hesitate to call 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 9 years ago

“Your Customer Care team are well aware of my experience but the shoes that I tried to purchase that you were unable to supply because of serious colour fading (blue) on one shoe are still being offered for sale on the website as of 10 minutes ago! Why? Tim Griffin”

Helpful Report

Posted 9 years ago

Hello. Thankyou for your feedback. We have checked the item on our website and the shoe you had issues with are no longer listed on our website if you do a direct search via www.charlesclinkard.co.uk. Should you search via Google for the shoe, as it has been a previously stocked item it will bring it up in the search results however please be assured that this item is no longer available due to the poor quality issues you encountered recently. We check items before they are dispatched and when sourcing the pair of shoes you required, it came to our attention that these were unsuitable to send to yourself due to the poor discolouration. The order was cancelled at that point and no payment was taken. We are sorry for the inconvenience you encountered and hope you will give us a chance to restore your faith in ourselves at Charles Clinkard. If we can be of further assistance please do not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 9 years ago

“Colour of shoe ordered was not like the colour on website. The shoe box was broke & the paper inside the box that wrapped the shoes in had been well used. There was a sale sticker that had partially been removed from inside one of the shoes & there were marks underneath both shoes as if they had been used.”

Helpful Report

Posted 9 years ago

Hello. Thankyou for your feedback. I will contact you shortly regarding the above. Kind Regards Nicola-Customer Services

Posted 9 years ago

“The shoes took quite a while to get here by post, about 5 days. A lot slower than other companies. When they did arrive they were too small. So not a good experience. I now have to find one of your shops to return them too which the nearest is about 10 miles away or pay postage to return the item. So buying on line is not always a good idea.”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. When placing on order using our standard delivery we aim to dispatch your items within 2-5 working days. If the items are not in our warehouse we source them from other outlets and this can cause a little delay transporting them to our main dispatch warehouse. We do offer quicker options including: Next Day-This is £5.99 and if the item is in the warehouse and the order is placed before 3pm then we can send this on a Next Day Service. Express-This is £2.99 and guarantees dispatch in 2-3 working days. Currently we do not offer a free returns service as we feel our customers benefit from the free delivery serce that we offer. We do have a generous return policy and you have up to 35 days from the point of receiving these to return them to us for a refund or exchange as long as the item is unworn and in original condition. These can be taken to a store if this is local to you or sent via your local Post Office or the Collectplus Service if this is more convenient. I am sorry you were disapoointed and hope you will consider placing further orders with ourselves and please be assured we are always reviewing our company policies and your comments regarding our returns have been passed on. If we can assist further please call 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 9 years ago

“I think it is absolutely disgusting that customers are expected to pay to return an item! There is not a store in my area to return it to so I had no choice but to pay postage on a pair of boots!!! This is not my idea of good customer service...”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. We currently do not offer free returns on our items as we feel customers benefit more from a free delivery service. We are always reviewing our procedures and please be assured your comments have been passed on. You can return items via Collectplus which costs £4.09 for up to 10KG in weight and is ideal for larger items such as heavy boots. I hope you will consider placing further orders with us and I am sorry you are disappointed. Kind Regards Nicola-Customer Services

Posted 9 years ago

“Website slow, delivery slower, paid £2.99 for fast shipping last Friday and delivery coming today (Wednesday), that's not fast, it's dreadful compared to others.”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. I am sorry you were disappointed with the Express Service we offer which guarantees dispatch in 2-3 working days. On viewing your order we dispatched your items yesterday for delivery today, as we source stock from our stores as well as our warehouse, it can take time for the items to be delivered into our main dispatch centre. As gesture of goodwill, I have refunded the £2.99 charge for you and your item will be with you between 14.43 and 15.43 today with the courier Interlink (driver is Craig) I hope you will consider placing further orders and if we can assist further please call 0345 241 7742. Kind Regards Nicoal-Customer Services

Posted 9 years ago

“This is the first time I used your company as I have found the Paco Milan shoes I wanted at a discounted price. I received the shoes the label on the tongue of the left shoe was disjointed. I'm disappointed in the fact that these basic checks are not made before an item is distributed out to a customer.”

Helpful Report

Posted 9 years ago

Hello Thank you for your feedback. I am sorry to hear about the problem with your shoes. I have sent you a direct e mail regarding the matter. Kind Regards Joanne

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Charles Clinkard Reviews