Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

“We went to buy school shoes for our girls (13 years old) while the young lady who served us was very nice, the lack of shoes in either size was unbelievable, no choice what so ever, what is the point in saying you sell school shoes when all you can offer is 1 pair in one size and nothing in the other size. We had ordered 2 pairs off the web site but they didn't fit, it's far too expensive to order several pair for each of them online. I had called the week previous to see what they had in stock, not much but they were expecting more in, obviously not very soon.”

Helpful Report

Posted 9 years ago

Hello Thankyou for your feedback. We do pride ourselves on the range of school shoes we sell across our stores – so I am disappointed to read you didn’t have the choice you were hoping for on your recent visit. Would you be able to let us know which size you were looking for in store (including the width)? With this information, our Merchandise Team can assess the stock levels in store, and where appropriate, make necessary adjustments. If you let us know the fitting problem you had with the pairs ordered online – we can also try and offer you advice on styles that might be more suitable. I appreciate that shopping for school shoes can be frustrating – so hopefully with the above information, we can assist in getting the right pair. We hope you will consider returning to Charles Clinkard and if we can assist further please do not hesitate to get in touch. You can call our Customer Services Team on 0345 241 7742, we are open 7 days a week and available as late as 8pm Monday to Thursday. Kind regards Nicola-Customer Services

Posted 9 years ago

Hello Thankyou for your feedback. We do pride ourselves on the range of school shoes we sell across our stores – so I am disappointed to read you didn’t have the choice you were hoping for on your recent visit. Would you be able to let us know which size you were looking for in store (including the width)? With this information, our Merchandise Team can assess the stock levels in store, and where appropriate, make necessary adjustments. If you let us know the fitting problem you had with the pairs ordered online – we can also try and offer you advice on styles that might be more suitable. I appreciate that shopping for school shoes can be frustrating – so hopefully with the above information, we can assist in getting the right pair. We hope you will consider returning to Charles Clinkard and if we can assist further please do not hesitate to get in touch. You can call our Customer Services Team on 0345 241 7742, we are open 7 days a week and available as late as 8pm Monday to Thursday. Kind regards Nicola-Customer Services

Posted 9 years ago

“Unfortunately the shop did not inform me that my goods had arrived for collection which they should have done. I had to ring in to find out that they were there. I had been waiting for them to arrive and had to collect them on a day which was not convenient for me. If your customers are barred from mentioning poor customer service in their review it is a sham. It is a pity that you do not do research into your customer service.”

Helpful Report

Posted 9 years ago

Hello Thankyou for your feedback. I am sorry to hear you were disappointed with our recent service and please be assured your comments have been passed to the team in the store. When an order is for customer collection a telephone call is made and a voicemail would be left as well as an email if this is information is available. I hope you will give us an opportunity to restore your faith in Charles Clinkard and if we can assist further please do not hesitate to call 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 9 years ago

“Your Customer Care team are well aware of my experience but the shoes that I tried to purchase that you were unable to supply because of serious colour fading (blue) on one shoe are still being offered for sale on the website as of 10 minutes ago! Why? Tim Griffin”

Helpful Report

Posted 9 years ago

Hello. Thankyou for your feedback. We have checked the item on our website and the shoe you had issues with are no longer listed on our website if you do a direct search via www.charlesclinkard.co.uk. Should you search via Google for the shoe, as it has been a previously stocked item it will bring it up in the search results however please be assured that this item is no longer available due to the poor quality issues you encountered recently. We check items before they are dispatched and when sourcing the pair of shoes you required, it came to our attention that these were unsuitable to send to yourself due to the poor discolouration. The order was cancelled at that point and no payment was taken. We are sorry for the inconvenience you encountered and hope you will give us a chance to restore your faith in ourselves at Charles Clinkard. If we can be of further assistance please do not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 9 years ago

“Colour of shoe ordered was not like the colour on website. The shoe box was broke & the paper inside the box that wrapped the shoes in had been well used. There was a sale sticker that had partially been removed from inside one of the shoes & there were marks underneath both shoes as if they had been used.”

Helpful Report

Posted 9 years ago

Hello. Thankyou for your feedback. I will contact you shortly regarding the above. Kind Regards Nicola-Customer Services

Posted 9 years ago

“The shoes took quite a while to get here by post, about 5 days. A lot slower than other companies. When they did arrive they were too small. So not a good experience. I now have to find one of your shops to return them too which the nearest is about 10 miles away or pay postage to return the item. So buying on line is not always a good idea.”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. When placing on order using our standard delivery we aim to dispatch your items within 2-5 working days. If the items are not in our warehouse we source them from other outlets and this can cause a little delay transporting them to our main dispatch warehouse. We do offer quicker options including: Next Day-This is £5.99 and if the item is in the warehouse and the order is placed before 3pm then we can send this on a Next Day Service. Express-This is £2.99 and guarantees dispatch in 2-3 working days. Currently we do not offer a free returns service as we feel our customers benefit from the free delivery serce that we offer. We do have a generous return policy and you have up to 35 days from the point of receiving these to return them to us for a refund or exchange as long as the item is unworn and in original condition. These can be taken to a store if this is local to you or sent via your local Post Office or the Collectplus Service if this is more convenient. I am sorry you were disapoointed and hope you will consider placing further orders with ourselves and please be assured we are always reviewing our company policies and your comments regarding our returns have been passed on. If we can assist further please call 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 9 years ago

“I think it is absolutely disgusting that customers are expected to pay to return an item! There is not a store in my area to return it to so I had no choice but to pay postage on a pair of boots!!! This is not my idea of good customer service...”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. We currently do not offer free returns on our items as we feel customers benefit more from a free delivery service. We are always reviewing our procedures and please be assured your comments have been passed on. You can return items via Collectplus which costs £4.09 for up to 10KG in weight and is ideal for larger items such as heavy boots. I hope you will consider placing further orders with us and I am sorry you are disappointed. Kind Regards Nicola-Customer Services

Posted 9 years ago

“Website slow, delivery slower, paid £2.99 for fast shipping last Friday and delivery coming today (Wednesday), that's not fast, it's dreadful compared to others.”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. I am sorry you were disappointed with the Express Service we offer which guarantees dispatch in 2-3 working days. On viewing your order we dispatched your items yesterday for delivery today, as we source stock from our stores as well as our warehouse, it can take time for the items to be delivered into our main dispatch centre. As gesture of goodwill, I have refunded the £2.99 charge for you and your item will be with you between 14.43 and 15.43 today with the courier Interlink (driver is Craig) I hope you will consider placing further orders and if we can assist further please call 0345 241 7742. Kind Regards Nicoal-Customer Services

Posted 9 years ago

“This is the first time I used your company as I have found the Paco Milan shoes I wanted at a discounted price. I received the shoes the label on the tongue of the left shoe was disjointed. I'm disappointed in the fact that these basic checks are not made before an item is distributed out to a customer.”

Helpful Report

Posted 9 years ago

Hello Thank you for your feedback. I am sorry to hear about the problem with your shoes. I have sent you a direct e mail regarding the matter. Kind Regards Joanne

Posted 9 years ago

“Paid extra £2.99 for express postage and the delivery arrived six days after placing the order, not exactly EXPRESS. Also contacted customer service by telephone to enquire about delivery and the response was abrupt to say the least.”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. Naturally I am very disappointed to hear of the concerns you raised and would like to apologise sincerely for these. Our Express delivery service is dispatched within 2-3 working days however it is clear by checking your order this was not fulfilled. I have refunded the cost back to your card and this will show in the next 2-3 working days. Additionally we have added a credit which is attached to your email and when placing a new order you will receive a reduction off. Again I am sincerely sorry for the problems and hope you will give us the opportunity to rectify the above. If we can assist further please call 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 9 years ago

“Received odd shoes one was shiny leather the other was buff had to return to local shop.”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. Please accept our apologies for receiving odd shoes and I can see you have now had a refund from the store you kindly took the time to take these into. Items are checked prior to dispatch however on this occasion it looks like your pair was overlooked, we have issued feedback to the relevant area regarding this to improve the service offered to our customers. I hope you will consider placing further orders with ourselves and if you need additional assistance please do not hesitate to call 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 9 years ago

“Can only describe these as lightweight rubbish,wouldn't even pay a tenner for them !”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. I am sorry to hear you were unhappy with your purchase. I can see you have already returned them to us for a full refund but please be assured I will pass your comments to the manufacturers of the shoes. Kind regards, Rosie, Customer Services.

Posted 9 years ago

“Tried numerous times to pay for some shoes and the website wouldn't allow me to!”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. I am sorry to hear you have had problems ordering online. I will contact you shortly to discuss this further. Kind regards, Rosie, Customer Services.

Posted 9 years ago

“Your delivery service was a disaster.The driver could not be bothered to even try and find the house. NEVER AGAIN !”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we have addressed the matter with yourself and Interlink and your order has been successfully delivered. If you do order in the future you can specify a Royal Mail delivery if preferred, this is also free.

Posted 9 years ago

“Bit difficult as I have not yet received my new shoes! However I have had a call from a very apologetic lady saying they should arrive soon, and giving me a voucher to use next time!”

Helpful Report

Posted 9 years ago

Hello Jane, Thank you for your feedback, we are pleased to see that you have now received your order and once again apologise for the delay. With regards, Janice Ruddock

Posted 9 years ago

“The reason for the poor review is because I waited a long time for delivery with no real information as to when it would arrive. I am hoping this is a one off as I have ordered items on line from your store before with delivery being in a more satisfactory time period.”

Helpful Report

Posted 9 years ago

Hello Carol, Thank you for your review. We are sorry that you felt that you had waited a long time for your order. Our free delivery service states 2 to 5 working days to dispatch. As the 1st January when you placed the order was not a working day and then the weekend followed, we actually dispatched on the 3rd working day. We hope that you are happy with your order now that you have received it and hope that future orders will be quicker for you. With regards, Janice Ruddock

Posted 9 years ago

“Ordering and delivery fine. I had tried the Gabor shoes on in a shop before ordering them later online when reduced in price. However the shoes I received had clearly been tried on before as they were too big and had a sale sticker inside one if the shoes. Very disappointed that this product was not up to the quality I had expected from this company.”

Helpful Report

Posted 9 years ago

Dear Tina, Thank you for your feedback. We are sorry to hear you are disappointed with your recent order. I will contact you shortly to discuss the problem. Kind Regards, Patricia Stanton Customer Services

Posted 9 years ago

“I was emailed to say order would be delivered Tuesday 22nd and had to be at home. Therefore arranged to pick up at a pick up point on the same day. On the Tuesday I was emailed to say it was delayed until the Wednesday. On the Wednesday got email telling me I had requested a change of date until the Thursday which I did not. I messaged back to this effect but had no reply. Had to then collect on the Thursday when I could have been home on that date for delivery. Not very pleased with service although happy with goods.”

Helpful Report

Posted 9 years ago

Hello Thank you for your feedback. I am sorry to hear about the delay with the delivery of your order, I have looked into this and can clearly see there was some confusion with our courier service. I apologise for any inconvenience this may have caused, and hope this will not put you off from ordering from our company in the future. If you have any further enquiries please do not hesitate to call us on 0345 2417742 where one of our staff would be happy to help you. Kind Regards, Patricia Stanton Customer Services

Posted 9 years ago

“Website was more complicated than most. I thought order had not gone through as debit card did no go through so I abandoned order after two hours or so. Received emails from you the next day asking why order was not completed. Rang customer services and explained situation. Spoke to very nice lady who said she would put through order. I said this was much easier than trying on internet. Received slippers spromptly, exactly on time as advised by courier. Received a second order two days later!!! Obviously first order somehow got through. As these slippers are the ones I always wear, I have decided to keep both pairs and will keep the second pair in stock when the first pair wear out.”

Helpful Report

Posted 9 years ago

Hello Thank you for your feedback. I am sorry to hear about the difficulty you encountered with placing your order on our website. I can see from your comments that you have decided to keep both pairs of slippers, however if you do decide to return a pair we will provide a pre paid returns label for you to return them to us. I will make further enquiries as to why you received emails from us asking why your order was not completed. If you have any further queries please call our customer service team on 0345 241 7742. Kind Regards, Patricia Stanton Customer Services

Posted 9 years ago

“I purchased a pair of Barbour Boots, size 7 as a Christmas present. I was impressed with the price and free delivery. However this is where it stopped. When the boots arrived, the box looked like it had been in a stampede and the boots within were scratched. The box was crudely taped together in an attempt to hide the damage, and the make and model of the boot was crudely written on the side with permanent marker. Utterly ruining the box design. All of this was no fault of the delivery company as the box was sealed in a Charles Clinkard bag. I contacted the help desk and to be fair, the staff members were extremely helpful in getting my item returned and refunded. I did find out that my boots were the last pair which meant they had clearly been a tester pair, so beware of any shoes which are in low stock! Its just a good job that i ordered the boots well in time for Christmas and had time to return them and buy elsewhere!”

Helpful Report

Posted 9 years ago

Hello Thank you for your feedback. I am sorry to hear about your experience with your recent order I will look into how these boots were sent to you as they should have been checked before dispatch. Unfortunately when we do have a item that is showing as low stock it may have been in our stores so may have been tried on and handled regularly we also do not receive replacement boxes from Barbour so the boxes can become damaged during this time however they should not be sent to you in a poor condition. As a gesture of compensation for the inconvenience you have encountered I have added a small token to your e wallet which can be used against any future online purchase. Once again please accept our apologies and if you have any further comments or queries please do not hesitate to contact us. Kind Regards Joanne Baldwin

Posted 9 years ago

“My shoes arrived on time, i have two complaints, ( first.), the left shoes was scuffed on the heal and the sole was marked, When you pay £89 99 for new shoes ( they should be new ) ( next ) I had the shoes returned by post it cost me £8 as a signature, for returned goods was required, Angela”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. I am sorry you were disappointed with your recent purchase. In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We also currently do not offer a free returns policy however Collectplus offer a return service which costs £4.09 for up to 10KG. As a gesture of goodwill have refunded the postage costs you incurred and if you need any further assistance please do not hesitate to call us on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Charles Clinkard Reviews