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Charles Clinkard Reviews

4.8 Rating 49,066 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,844
 Metrics Info
4.8
Based on 49,066 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
A K Mckeon
Verified Buyer
“Paid extra for next day delivery. When the shoes did not arrive I phoned and was told they hadn't even been despatched. The extra postage was refunded but the service from the store overall was spoiled”
Helpful Report
Posted 8 years ago
Thank you for your feedback, unfortunately the order did not feed through to us as a next day and we can only apologise that this happened. We are sorry that your experience was spoiled and do hope that it will not put you off ordering in the future. Kind regards, Janice, customer services.
Posted 8 years ago
W Hargrave
Verified Buyer
“Our order experience. 1 went to Castleford outlet and purchased a pair of ' Napa ivory multi} Very pleased 2 While there the assistant ordered a second pair for me online. Napa ll Almond which implied different from ivory. 3 Pair two arrived but were identical to the first pair. Contacted by phone - apologies for error and third pair dispatched but I had to pay again with order.. 4 Had to go back to Castleford for refund 5 Third pair arrived but very disappointing because the colour is almost identical to the first pair. 6 Now have to go back to Castleford to return these and get refund. (40 + miles round trip) Altogether not a good experience.”
Helpful Report
Posted 8 years ago
Hello Wendy, Thank you for your comments. If you have not already been to Castleford we can on this occasion as a good will gesture send to you a pre-paid label to cover the cost of your return to us at customer services where we will also be able to issue a full refund for you. Our contact number is 0345 241 7742 (only a local rate charge) where we can arrange this for you if required. Kind regards, Janice. Customer services.
Posted 8 years ago
M Spencer
Verified Buyer
“The shoes fit perfectly , but unfortunately they were marked extremely badkey. Suggest quality control should be improved. Very disappointed .”
Helpful Report
Posted 8 years ago
Hello, Thank you for your feedback. I am disappointed to hear you are unhappy with the shoes we sent to you, please accept my apologies. We have a rigorous quality check procedure so please be assured I will be investigating as to how these were dispatched in a poor condition. Kind regards, Rosie, Customer Services.
Posted 8 years ago
M Ahmedzai
Verified Buyer
“Although the product is good I had a problem getting into my account and had to phone up. Also the promised cashbook amount through Topcashback didn't materialise! I received much less than anticipated.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. I can see you have placed several orders with us so hopefully the account issue was resolved when you contacted my colleague. Unfortunately, we aren't involved with anything to do with TopCashBack so you will need to contact them with regards to the other issue. Kind regards, Rosie, Customer Services.
Posted 8 years ago
C Benton
Verified Buyer
“Found the shoes and bag I liked but had trouble getting them as always out of stock eventually found them in stock only to find them very small fitting sent them back for bigger size to them been out of stock too so still without the shoes and bag I started trying to buy 6 weeks ago don't like the fact of paying money to send items back and be paying for something you havnt even got”
Charles Clinkard 2 star review on 3rd July 2016
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. I am sorry the shoes didn't fit and we were out of stock in the next size up. Whilst we do, wherever possible, aim to maintain an accurate stock reflection on our website, on this occasion, demand had outstripped supply. With regards to returns, as you have suggested, you do pay to return items although you can send them via Collect + for as little as £4.09 or return them to one of our shops, your closest being 6 miles away in Dalton Park. Just for future reference also, we do not charge your account unless we know for definite we have the stock. I hope the above information helps and you have not been put off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 8 years ago
Anonymous
Verified Buyer
“I had an interesting time ordering. Ordering on the website was not too difficult and in due course the order turned up, but I had been sent one sandal of one type and one of another. The customer service people were really good and sorted me out as quickly as they could.”
Helpful Report
Posted 8 years ago
T Marshall
Verified Buyer
“I was allowed to order an item that said was in stock but then I was emailed to say the item wasn't in stock. I think this could be improved.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. I am sorry we could not fulfil your order on this occasion. When you placed your order online, you will have been given a low stock warning advising you that the order cannot be guaranteed. I have found some alternative styles available in your size that you may be interested in, please click on the below link: http://search.charlesclinkard.co.uk/search?lbc=charlesclinkard&method=and&p=Q&ts=custom&uid=632401047&w=Mens%20boat%20shoes&af=size%3a12 I hope this helps and you have not been put off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 8 years ago
R Blake
Verified Buyer
“The website is good and the prices are good. My only complaint is that I ordered on a Monday and paid for express delivery as I needed the shoes by the Thursday for a walking holiday on the Friday. I received an email on the Wednesday confirming delivery on the Thursday so all seemed good, until Thursday morning when I was then told delivery was delayed until the Friday, which was too late. So I ended up with no suitable shoes for my holiday and I'm gutted that I wasted my money.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. I am sorry to hear you did not have your shoes in time for your holiday. As discussed in my email on the 16th June, your order was delayed unfortunately due to a mis-route by our couriers - please accept my sincere apologies for this. I can see the parcel was signed for on Friday 17th June, although if this was too late for your holiday I will be more than happy to send you a pre-paid label to return them to us for a full refund. I hope this has not put you off shopping with us in future and I look forward to hearing from you. Kind regards, Rosie, Customer Services.
Posted 8 years ago
M Smith
Verified Buyer
“Wrong item sent, with no replacement available. Very disappointed customer. Customer service to organise refund was good, which made things slightly easier.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. I am disappointed to read that the incorrect size was sent to you, please accept my sincere apologies. I have checked our stock again and unfortunately, as you suggested, we do not have the correct size available I am afraid. I have found a couple of alternative styles that you may be interested in, please click on the link below to view: http://www.charlesclinkard.co.uk/boys-c15/sandals-c19/7-5-t58. I hope the above helps but if I can be of any further assistance, please do not hesitate to contact me. Kind regards, Rosie, Customer Services.
Posted 8 years ago
P Everett
Verified Buyer
“Wouldn't use again as had to pay postage both ways. I'm an average size6 and these shoes are more like a 5.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. I am sorry to hear you are unhappy with the postage charges incurred. For future reference, we do offer free Standard Delivery - I can see on this occasion you opted for Express Delivery at an extra charge. With regards to returns, as you have suggested you do need to pay for these however you can use Collect + for as little as £4.09 or return them to one of our shops. I hope this has not put you off shopping with us in future, please be assured we appreciate your feedback and regularly review our policies, so I will pass your comments on. Kind regards, Rosie, Customer Services.
Posted 8 years ago
R Bryant
Verified Buyer
“I found that the staff in the Meadowhall store were very unhelpful, I was lookinf for a specific pair that I had seen a while ago in the same store but I just got a blank face when I asked about them. I was then in a debate about sizes as my toddler was measured wrong in your store. If it wasn't for your store being the only one that had the shoes we wanted I definitely wouldn't have bought from them just because of the terrible customer service”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. I am sorry to hear about your recent experience in our Meadowhall branch. Can you please email me a contact number so the Manager can call you to discuss this further? My email address is rosie.nixon@clinkard.co.uk. I look forward to hearing from you. Kind regards, Rosie, Customer Services.
Posted 8 years ago
D Foy
Verified Buyer
“Ordered online 10 days ago but the shoes were sent to Banbury instead of Oxford. I still haven't received them.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. I am disappointed to hear you have still not received your order. I will contact the both the Oxford and Banbury stores to find out what is happening and ring you tomorrow with an update. Please accept my apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.
Posted 8 years ago
M Brooke
Verified Buyer
“I placed an order for a pair of boots size 12 but received a size 8. I contacted you and sent them back. As I needed the footwear for the weekend I placed a separate order for the same style boot in size 12 and again received size 8. I have since returned both pairs.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your review. Please accept my apologies, I am sorry you received the incorrect size twice - we did have a system issue that has now been fixed. I can see you received a discount to compensate and I hope this has not put you off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 8 years ago
J McLachlan
Verified Buyer
“Very nice trainers, if they had been perfect, unfortunately one was badly faded and the inner logo almost worn away. Very disappointed had to return. They you for the cheque refunding postage.”
Helpful Report
Posted 9 years ago
Hello Jean, Thankyou for your feedback. We apologise for the concerns raised regarding your recent order. Items are checked prior to dispatch and on this occasion it was overlooked. We have issued feedback to the relevant area to prevent this happening in the future. I am pleased to hear your cheque has safely been received and if we can assist further in the future do not hesitate to call 0345 241 7742. I hope you will give us the chance to restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 9 years ago
B Dawes
Verified Buyer
“Very disappointed with the whole experience”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. We have contacted you via your order and apologise for the inconvenience. Kind Regards Nicola-Customer Services
Posted 9 years ago
S George
Verified Buyer
“The sandles I ordered were very poorly made and I had to return them to a shop for a refund.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. We are sorry you were disappointed with the Lunar Sandals purchased from Charles Clinkard. We offer a large range of footwear from a number of manufacturers and it may be this style is not suited to yourself. We hope you will order from Charles Clinkard again and if we can assist with any queries then please call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
Anonymous
Verified Buyer
“Very disappointed to learn that I have to pay to return items. I have shopped online for many different shops and this is the first time I have had to pay to return items. It is for that reason that I would not recommend anyone to shop online with Charles Clinkard even tho a great selection of shoes.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear you would not recommend us to due to our returns policy. As you have suggested, at the moment we do not offer free returns although you can return items to one of our shops (your closest is in Ilkley) or to our Head Office from as little as £4.09 via Collect +. We do appreciate your feedback and we regularly review our policies so please be assured I will pass your comments on. Kind regards, Rosie, Customer Services.
Posted 9 years ago
E Ward
Verified Buyer
“Unfortunately I have received the defective one. Then I have applyed to Northallerton's brunch to exchange it but it was failed.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear you received a faulty handbag. I will contact you shortly to discuss this further. Kind regards, Rosie, Customer Services.
Posted 9 years ago
S Clayson
Verified Buyer
“My order arrived very promptly, however there was a very obvious flaw in one of the shoes (Hispanitas). So I have had to take them back to the shop and re-order, which is all very frustrating.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear the original pair we despatched to you was marked, please accept my apologies. I have contacted the Cambridge branch and I am pleased to hear they reordered another pair for you which looking at the tracking, you have now received. Kind regards, Rosie, Customer Services.
Posted 9 years ago
R Semjonova
Verified Buyer
“I understand depending who is serving, lady didn't give me a right information regarding return.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. Naturally we are disappointed that you were unhappy with the service and I will contact you in the next 10 minutes to discuss this further. Kind Regards Nicola-Customer Services
Posted 9 years ago
Charles Clinkard is rated 4.8 based on 49,066 reviews
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