Login
Start Free Trial Are you a business? Click Here

Charles Clinkard Reviews

4.8 Rating 49,818 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,740
 Metrics Info
4.8
Based on 49,818 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
V Potts
Verified Buyer
“I had ordered my product on next day delivery and was charged for this. My product then arrived a week later on the 01.09.16 after the delivery company had text the day before on the 31st to say the product would be delivered that day. I waited in and it eventually turned up the next day.”
Helpful Report
Posted 8 years ago
Thank you for your feedback, upon checking you order I can indeed see that you had requested and paid for a next day delivery. We can only apologise to you that this had not been picked up and sent out to you using this service. I have refunded your postage costs to you for this reason and sincerely apologise for any inconvenience that a late delivery may have caused. With regards, Janice Ruddock - Customer Services
Posted 8 years ago
G McNulty Williams
Verified Buyer
“I do not like to leave negative reviews, however on this occasion I feel I have no choice. Having made my purchase with no problems whatsoever and chosen my click and collect shop, I waited for confirmation to collect my goods. I had an email advising me that my order had been dispatched on Sunday, 28th August but nothing since, until last evening - 6 days later - when I received an email reminding to collect my order as they would only hold them for 10 days from date of arrival, whenever that was! So basically, I had not received notification that my parcel was ready for collection. I was going to leave it until after the week-end and then make contact to see where my order was.”
Helpful Report
Posted 8 years ago
Thank you for your feedback Gwen, we are sorry to hear that you had no notification from the courier to let you know that the parcel was ready to pick up. Collect + is an alternative way for you to have a package delivered if you know that you are not going to be home and the correspondence and number to enable to pick up your parcel is only between you and them and we do not have this information sent to us. We are happy to see that you have now collected your package and hope that you are happy with your purchase.
Posted 8 years ago
M Doak
Verified Buyer
“The shoes were perfectly good but too wide for me so I have had to return the and I am not reordering at this stage Margaret Doak”
Helpful Report
Posted 8 years ago
Thank you for your feedback. I am sorry to read your shoes were too wide for you, we do a wide range of shoes but unfortunately some styles may not be suitable for certain people, especially with fit being quite a personal thing. I notice you have left us a two star review - so I was just wondering if the rest of your experience dealing with us was okay? I hope it was, but if not, please don't hesitate to let us know. Kind regards Sam Customer Services
Posted 8 years ago
D CRAWFORD
Verified Buyer
“Did not get any confirmation of item being dispatched ......had to ring to see if my order was coming......wasting my time and costing me money....... Only confirmation I got was from Royal Mail saying item was out for delivery.... ....Shoes are fine....”
Helpful Report
Posted 8 years ago
Hello, Thank you for taking the time to review your experience. I'm sorry to read that you did not receive a dispatch confirmation email - all our customers should receive a dispatch confirmation once their order has been sent. I have looked into your order and the system has logged one being sent - so it might be worth checking if this went into your junk mail perhaps? We will also look into it at our end to see if we can see why it wasn't received. We haven't received any other complaints regarding this so I am confident it is an isolated incident. I hope you will accept our apologies for any inconvenience this caused you, and I am happy to read you are happy with your shoes. Kind regards Sam, Customer Services
Posted 8 years ago
D Teague
Verified Buyer
“Firstly, the order was shipped via Collect+ but I wasn't provided with a tracking number. The order was delivered but I received no notification to tell me it was ready to be collected. After almost a week I contacted your customer services team and was given a tracking number and a phone number for Collect+ left to sort it out for myself. When I finally got my order, the shoes were clearly shop soiled with a sale sticker inside the heel of one, the tags broken and the canvas was uneven. I contacted customer services again and was told that some of your shoes are indeed not new, as they may be sourced from your stores. However, it should be made clear on your website whether the pair that the customer is buying is new or shop soiled.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. We would like to apologise for the experience you have had with your order. We will take your comments on board for future training. We see that you have now returned your shoes and have received a full refund. We have sent an email privately regarding your order. Kind Regards, Demi Bandeira Customer Services
Posted 8 years ago
M Suhel Patel
Verified Buyer
“My father is happy Thenks for u”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. We are glad to hear your father is happy with his shoes. If you need any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Price was good postage free, but shoes were faulty so had to return to a store which was chaotic and understaffed.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. We are sorry to hear that your shoes were faulty and that you had a bad experience returning them. Our stores can be quite busy during the back to school period. We hope this has not put you off shopping with us in the future. Kind Regards, Demi Bandeira Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Purchased a pair of Gabor Women's Sandals from store at the weekend, wore them for the first time on Monday and the strap completely snapped. Clearly a defective product which I intend to take back. However, on contacting the store to see if they could order me a replacement pair prior to me returning to the store - and to save having to make 2 trips - they seemed unwilling to do this. This makes me feel more inclined to ask for a full refund, rather than a replacement as I don't feel this is good customer service at all. Feel very let down and disappointed.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. We would like to apologise that you are disappointed with the customer service you received. We hope you have now received your replacement shoes. If you have not yet received your replacement pair, please contact us and we can look into sourcing a pair to be sent to store. If you would like to contact us, our telephone number is 0345 241 7742. Kind Regards, Demi Bandeira Customer Services
Posted 8 years ago
V Gerry
Verified Buyer
“the shoes i ordered were not of good quality and one of them looked as if it had been worn. The make on the inner sole was rubbed off and there were cracks to the lining under the sole of the foot. Also the bottom of the sole was dirty as if it had been worn outside.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. We have a rigorous quality check procedure so I am sorry to hear you received an item in poor condition. I can see you have returned them to us now and your account has been refunded. I will make sure you receive a refund for the Express postage you paid and also your return postage. I hope this has not put you off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 8 years ago
A Cowburn
Verified Buyer
“I was happy with the pair of shoes I bought BUT I can't get back into your website.I have been in touch with Toni who thought the problem had been solved but it hasn't .Im told my email and PW don't match,! and it just goes to logout and as I have a pair of shoes in my basket I can't access them on line.I can phone again but I would like to be able to look on line. This has been the most frustrating website . Regards Ann Cowburn”
Helpful Report
Posted 8 years ago
Hello, thank you for your feedback, we are sorry to hear that you have had a problem with our website. After speaking with you today I do hope that you have now been able to get back into your account and browse for the shoes that you are looking for. If you do have further problems please do not hesitate to get in touch and we will ensure that we get this problem solved for you. With regards, Janice Ruddock
Posted 8 years ago
Anonymous
Verified Buyer
“Delivered in a scruffy, torn box. Sandals had obviously been "tried on"several times as parts of the sandals were marked and dirty. Obviously not checked before dispatch. Returned!”
Helpful Report
Posted 8 years ago
Hello, Thank you for taking time to leave feedback for your recent order. It is very disappointing to hear that you are unhappy with condition of the shoes you received. We have a rigorous quality check procedure before shoes are dispatched - and it is extremely rare for shoes to be dispatched in a poor condition, including the quality of the shoe box. I can see following your conversation with my colleague that we provided a Pre-Paid Returns label to assess the shoes. We agreed the condition was unacceptable and you can be assured this has been brought to attention with our dispatch team. Please accept my sincere apologies for any inconvenience caused & we hope that this does not affect you placing future orders with ourselves. Kind Regards, Kesia, Customer Services.
Posted 8 years ago
B Wilson
Verified Buyer
“Bought size 7 online, size 10 arrived one shoe also looked shop soiled. Overall disappointed .”
Helpful Report
Posted 8 years ago
Thank you for your feedback. Please accept our apologies that the incorrect size shoe was in the box that you were sent, a pre-paid label was sent to you for the return of the shoes and the correct size has been dispatched so you will receive the new pair very soon and we apologise for your inconvenience. Kind regards, Janice, Customer Services.
Posted 8 years ago
A K Mckeon
Verified Buyer
“Paid extra for next day delivery. When the shoes did not arrive I phoned and was told they hadn't even been despatched. The extra postage was refunded but the service from the store overall was spoiled”
Helpful Report
Posted 9 years ago
Thank you for your feedback, unfortunately the order did not feed through to us as a next day and we can only apologise that this happened. We are sorry that your experience was spoiled and do hope that it will not put you off ordering in the future. Kind regards, Janice, customer services.
Posted 8 years ago
W Hargrave
Verified Buyer
“Our order experience. 1 went to Castleford outlet and purchased a pair of ' Napa ivory multi} Very pleased 2 While there the assistant ordered a second pair for me online. Napa ll Almond which implied different from ivory. 3 Pair two arrived but were identical to the first pair. Contacted by phone - apologies for error and third pair dispatched but I had to pay again with order.. 4 Had to go back to Castleford for refund 5 Third pair arrived but very disappointing because the colour is almost identical to the first pair. 6 Now have to go back to Castleford to return these and get refund. (40 + miles round trip) Altogether not a good experience.”
Helpful Report
Posted 9 years ago
Hello Wendy, Thank you for your comments. If you have not already been to Castleford we can on this occasion as a good will gesture send to you a pre-paid label to cover the cost of your return to us at customer services where we will also be able to issue a full refund for you. Our contact number is 0345 241 7742 (only a local rate charge) where we can arrange this for you if required. Kind regards, Janice. Customer services.
Posted 8 years ago
M Spencer
Verified Buyer
“The shoes fit perfectly , but unfortunately they were marked extremely badkey. Suggest quality control should be improved. Very disappointed .”
Helpful Report
Posted 9 years ago
Hello, Thank you for your feedback. I am disappointed to hear you are unhappy with the shoes we sent to you, please accept my apologies. We have a rigorous quality check procedure so please be assured I will be investigating as to how these were dispatched in a poor condition. Kind regards, Rosie, Customer Services.
Posted 9 years ago
M Ahmedzai
Verified Buyer
“Although the product is good I had a problem getting into my account and had to phone up. Also the promised cashbook amount through Topcashback didn't materialise! I received much less than anticipated.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I can see you have placed several orders with us so hopefully the account issue was resolved when you contacted my colleague. Unfortunately, we aren't involved with anything to do with TopCashBack so you will need to contact them with regards to the other issue. Kind regards, Rosie, Customer Services.
Posted 9 years ago
C Benton
Verified Buyer
“Found the shoes and bag I liked but had trouble getting them as always out of stock eventually found them in stock only to find them very small fitting sent them back for bigger size to them been out of stock too so still without the shoes and bag I started trying to buy 6 weeks ago don't like the fact of paying money to send items back and be paying for something you havnt even got”
Charles Clinkard 2 star review on 3rd July 2016
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry the shoes didn't fit and we were out of stock in the next size up. Whilst we do, wherever possible, aim to maintain an accurate stock reflection on our website, on this occasion, demand had outstripped supply. With regards to returns, as you have suggested, you do pay to return items although you can send them via Collect + for as little as £4.09 or return them to one of our shops, your closest being 6 miles away in Dalton Park. Just for future reference also, we do not charge your account unless we know for definite we have the stock. I hope the above information helps and you have not been put off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 9 years ago
Anonymous
Verified Buyer
“I had an interesting time ordering. Ordering on the website was not too difficult and in due course the order turned up, but I had been sent one sandal of one type and one of another. The customer service people were really good and sorted me out as quickly as they could.”
Helpful Report
Posted 9 years ago
T Marshall
Verified Buyer
“I was allowed to order an item that said was in stock but then I was emailed to say the item wasn't in stock. I think this could be improved.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry we could not fulfil your order on this occasion. When you placed your order online, you will have been given a low stock warning advising you that the order cannot be guaranteed. I have found some alternative styles available in your size that you may be interested in, please click on the below link: http://search.charlesclinkard.co.uk/search?lbc=charlesclinkard&method=and&p=Q&ts=custom&uid=632401047&w=Mens%20boat%20shoes&af=size%3a12 I hope this helps and you have not been put off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 9 years ago
R Blake
Verified Buyer
“The website is good and the prices are good. My only complaint is that I ordered on a Monday and paid for express delivery as I needed the shoes by the Thursday for a walking holiday on the Friday. I received an email on the Wednesday confirming delivery on the Thursday so all seemed good, until Thursday morning when I was then told delivery was delayed until the Friday, which was too late. So I ended up with no suitable shoes for my holiday and I'm gutted that I wasted my money.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear you did not have your shoes in time for your holiday. As discussed in my email on the 16th June, your order was delayed unfortunately due to a mis-route by our couriers - please accept my sincere apologies for this. I can see the parcel was signed for on Friday 17th June, although if this was too late for your holiday I will be more than happy to send you a pre-paid label to return them to us for a full refund. I hope this has not put you off shopping with us in future and I look forward to hearing from you. Kind regards, Rosie, Customer Services.
Posted 9 years ago
Charles Clinkard is rated 4.8 based on 49,818 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request