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Charles Clinkard Reviews

4.8 Rating 49,071 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,848
 Metrics Info
4.8
Based on 49,071 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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J Whitaker
Verified Buyer
“The pair of shoes I ordered came in different shades of blue (as if one had faded). Immediate exchange was offered - but not in time for holiday.”
Helpful Report
Posted 9 years ago
Hello, Thank-you for taking the time to offer this feedback. I am sorry to hear that you had this problem. All of our items should be thoroughly checked before they are sent out and I will take a note of this to help prevent repeat occurrences. I will contact you via e-mail shorly to discuss this further. Kind regards, Matthew, Customer Services
Posted 9 years ago
C Guy
Verified Buyer
“Disappointed not clear enough about returns you have to pay for registar post to return them also no half sizes on offer as this is why I need to return them”
Helpful Report
Posted 9 years ago
Hello, Thank-you for your feedback. As you have suggested, though we do offer free UK delivery, we do not currently offer a free returns service. You can return an item to any of our stores or via a returns service. We recommend Collect+, as prices start from as little as £3.50. Details of this service can be found on our website. Otherwise, I am sorry to hear you feel our returns policy was not made clear on our website. I will certainly pass on your comments as we value customer feedback and regularly evaluate our delivery and returns operation. Kind regards, Matthew, Customer Services
Posted 9 years ago
M Wright
Verified Buyer
“I bought and paid for a pair of barker shoes that had to be ordered in my size. This took a few days and i had to go back to the store to try them on rather than being delivered to me directly. When i collected the shoes, they showed signs of being already worn and one sole was damaged, the shoes therefore had to be returned. I have to await another pair to be delivered to me directly. Mistakes can happen but i expect good customer service to include some token offer to compensate for what has become considerable inconvenience. I have since discovered the shoes that i have bought are not of regular Barker quality and may be contract manufactured abroad. Overall my experience has been poor, a nice shop front does not make for a good shoe shop, it the product quality. reliability, and customer service that is important. I cannot recommend CK to anyone based upon my experience.”
Helpful Report
Posted 9 years ago
Hello, Thank-you for your feedback and I am sorry to hear you have had this problem. I will call you shortly so we can discuss this further. Kind regards, Matthew, Customer Services
Posted 9 years ago
K Bailey
Verified Buyer
“I was very disappointed to be expected to pay up front for two pairs of shoes so that my son could be fitted for the correct size that was out of stock. This assumed that I had £78 spare cash flow and as such is excluding for large portions of the population, especially in these austere times.”
Helpful Report
Posted 9 years ago
Hello, Thank-you for taking the time to provide this feedback. As you have suggested, we currently require customers to pay for items that they order in store. This is to mirror our online service, whereby customers can also request for their purchases to be delivered to one of our branches. You can also have items sent to your home address free of delivery charge, although I understand that you were looking to use our in-store fitting service. We appreciate hearing your feedback and I will certainly pass your comments on to the relevant personnel for consideration. Kind regards, Matthew, Customer Services
Posted 9 years ago
S Dawley
Verified Buyer
“I ordered my shoes on line to be delivered to the Newcastle store. However, I had to contact the customer services team for an update and whether they were ready to collect (almost a week after dispatch). Apparently the store had tried to contact me to say the shoes were ready to collect, but despite having my correct number, I received no call or message.”
Helpful Report
Posted 9 years ago
Hello, Thank-you for taking the time to provide this feedback. I am sorry to hear you did not receive a message to say your order was ready to collect, I will relay this to the staff at the Newcastle branch to ensure that this does not happen again. I hope that you are otherwise satisfied with your purchase and choose to order with Charles Clinkard again in the future. Kind regards, Matthew, Customer Services
Posted 9 years ago
E Kenmir
Verified Buyer
“Not impressed with the on line service in your Newcastle shop, the outcome was alright but the assistants use of a computer left a lot to be desired. At the finish she made a mistake and then told the Manager that I had changed my mind which was totally incorrect, She then had to start again so we were at the till for in excess of fifteen minutes !”
Helpful Report
Posted 9 years ago
Hello Thank you for you feedback I am sorry to hear about the problems you experienced at our Newcastle store. I will pass your comments onto the store manager who can ensure all staff are trained correctly in using the computer so this does not happen again. I do hope this experience will not put you off shopping with us again. Kind Regards Joanne Baldwin
Posted 9 years ago
D Mayes
Verified Buyer
“Order shoes for a trip, was told they would come in, in time but unfortunately we went on the trip without the shoes, will be requesting a refund on our return.”
Helpful Report
Posted 9 years ago
Hello, Thank-you for taking the time to provide this feedback. I'm sorry to hear that you had this problem, and I will investigate this further with our store in Cheltenham to ensure that custoemers are advised correctly in future. Otherwise, if you would like to contact us to discuss this further when you return from your trip, our number is 0345 241 7742. Kind regards, Matthew, Customer Services
Posted 9 years ago
Anonymous
Verified Buyer
“Disappointing. Some of items ordered had dirty marks/scratches, and some came with a price ticket that was less than I had been actually been charged. A refund was given for the overcharge, once it was queried.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your feedback. I am sorry to hear you are disappointed. I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 10 years ago
E Gordon
Verified Buyer
“I checked my order to be delivered to my home carefully but then received a courtesy call to say that my order was in the Newcastle store for collection. Would have thought I had made a mistake until I checked order email to find billing address and delivery address had been changed to this store. The billing address was mine when the order was placed. This meant taking a £4 journey to Newcastle just to collect my order. Store could not refund my money but a wonderful assistant offered to return the order to the depot where it could be forwarded to my home address. It was lovely of her to do this. But it leaves me wondering what went wrong with my order in the first place!!”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I'm sorry you have had this problem, and I will contact you in the next few minutes to discuss this. Kind regards, Matthew, Customer Services
Posted 10 years ago
S MacWalter
Verified Buyer
“Disappointed that your stock of summer sandals has run out already.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. I am sorry to hear you are disappointed. I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 10 years ago
G Radcliffe
Verified Buyer
“On receipt of these shoes I found them to be very narrow & as I have a 'normal' width fitting was very disappointed because your advert did not state this (as other suppliers do). I decided to return them to one of your shops nearest to where I live & when I went on your website & asked for the nearest one to Manchester it stated The Trafford Centre, only to find after making this journey & not being able to find your store I asked a Trafford Centre Information gent only to be informed that your store closed over TWO YEARS ago. As you can appreciate I am sure, I was not very impressed. Would you inform you IT department to update your website please so that no one else will have a long wasted journey. Thank you”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I'm sorry to hear you have had this problem - I will contact you in the next few minutes to discuss this further. Kind regards, Matthew, Customer Services
Posted 10 years ago
S Haarer
Verified Buyer
“I recently received a pair of shoes for my daughter which looked like they had been worn before. Not impressed and won't be using this site again.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. I am really disappointed to hear this, please accept my apologies. I will contact you in the next 10 minutes or so to discuss this further. Kind regards, Rosie, Customer Services.
Posted 10 years ago
C Fish
Verified Buyer
“I ordered size UK 7 (41) as none in the shop. Size UK 6.5 (40) arrived. When I phoned store they said no more UK 7 left at all to order. She said it could be to do with European sizing but my previous sandals which were the same but different colour were Uk7 ie 41. I had to send back, and pay postage which I understand will be refunded to me. Very unsatisfactory, although the assistant on the phone was helpful and pleasant.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. Shoe sizing can be confusing and I'm sorry to hear you have encountered this problem. The issue arises because there is not a direct conversion between UK and European sizing - this means that it can vary for different brands. In some instances, particularly with a European brand such as Rieker, we will convert the sizing differently in order to keep it consistent with the rest of our range. Having said this, I am sorry that this mixup occured, and am glad to hear you found the advice of my colleague helpful. If you ever have a quesiton about sizing of an item in future, please do not hesitate to contact us either by calling 0345 241 7742 or e-mailing sales@clinkard.co.uk. I hope you choose to order with Charles Clinkard again in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
L Ernest
Verified Buyer
“we ordered and paid for a pair of ladies shoes on 11th March 2015 and were told that the shoes would be in the store by sat 14th march and that they would ring to tell us that the shoes were at the store. On 13th march I received an email to say that the shoes had been dispatched. By 16th march still no phone call, so I rang the store and was told that the shoes had not arrived but hat they would ring us when they did arrive. Thursday a.m. received a phone call to say that the shoes had arrived. When we went to pick them up the store assistant said that they didn't know where the shoes had been that they hadn't been delivered and was most apologetic.”
Helpful Report
Posted 10 years ago
Hello Thank you for your feedback. I am sorry to hear about the problems you encountered with your order. I will contact you in the next 10 minutes and hopefully we can help to resolve this matter. Kind Regards Joanne Baldwin
Posted 10 years ago
S Starr
Verified Buyer
“I went into your shop in Buckingham to buy the boots but they did not have my size so they ordered a pair for me to be sent direct to my home address. Brilliant delivery service and I knew exactly when they would arrive. When they arrived they had a definite mark down the front of each boot where the cardboard packaging was inside the boot and a small mark at the toe of one boot. I took them back to the shop where they agreed it was not satisfactory and gave me a refund and then ordered another pair for me. These arrived yesterday and again they are marked but not as bad. I have tried brushing them with a suede brush but to no avail. Buckingham is eight miles away and I cannot find the time to go back again so I will keep them but I am not happy. Considering the price I think they should be of better standard.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your feedback. I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 10 years ago
A Kirby
Verified Buyer
“After ordering it went quiet for a few days with no mention of dispatch so I had to contact you to ask to find out what was going on so I felt unsure if I'd get them. After the boots came and I found them to be too big I was horrified the return postage was down to me. For a large company this is bad and you must turn a lot of customers away. I was going to Bristol at the weekend and thought I'd return them but there was no info on your website saying if I paid by paypal could I return to store. This was bad. I then had to phone up to be told I couldn't. You should actually state on your website if paying by paypal you cant return to store as I would have used a card and returned to a shop. Instead I had to post back at my expense which is disgusting for a shop of your standards. After this farce I would never use you again and would put my friends off too and I'm sure I'm not the only customer who thinks like this. I hate being out of pocket and wasting my personal time because of bad customer service. Kind Regards Mrs Kirby”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. Please accept my apologies, you have been given the incorrect information. Any online order can be returned to any one of our shops (excluding our outlet at Boundary Mills). I would like to discuss this further if convenient but unfortunately we do not have a contact number for you. Can you please email me with a phone number if possible? My email address is: rosie.nixon@clinkard.co.uk. I am sorry for any inconvenience caused and I look forward to hearing from you. Kind regards, Rosie, Customer Services.
Posted 10 years ago
C Bradley
Verified Buyer
“Order easy and delivered ok. Unfortunately wrong but similar shoe delivered. I thought I would keep, but one shoe is faulty so I will have to return and pay the postage at my cost.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. I am sorry for this error, I will contact you in the next ten minutes to resolve this issue. Kind regards, Matthew, Customer Services
Posted 10 years ago
G Henrick
Verified Buyer
“Pity that returns are not free . I bought the same boots as last year but sizing (Gabor) totally different. Shop staff totally disinterested and did not offer to get a different size for me. Also shocked that my credit card details were still on record!!!!”
Helpful Report
Posted 10 years ago
Dear Gay Thank you for your review. We are sorry you are unhappy with the service you have received from our store. I will contact you within the next 10 minutes to discuss this further with you. Kind regards Alison McArthur Customer Services
Posted 10 years ago
I Thomson
Verified Buyer
“Ordered online a pair of shoes for my wife. They were in the sale priced at £49. They arrived promptly but in the insole of one shoe was a sticker " Price now £39 "!!! The shoe bore marks of being worn. So they had been on a rack in a retail outlet, being tried on and discarded by how many people? Following an email to Clinkards I achieved a refund of £10 , but the episode left a feeling of disquiet. Shan't buy any more goods online from them.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to offer this feedback. We do source items for online orders from our various branches, in order to ensure that we can offer the widest possible range for our customers. However, while this does mean that an item may have been tried on in store, it should still be thoroughly checked for quality before being sent out to one of our customers. If you are unsatisfied with the condition of an item you are, of course, welcome to return it to us for a full refund or an exchange. Otherwise, I apologise for the confusion with the pricing of the item, and can see that you have been refunded the £10 difference as a goodwill gesture. I hope this helps. Kind regards, Matthew, Customer Services
Posted 10 years ago
V Ward
Verified Buyer
“It was a hassle from start to finish. Tried to get next day delivery but then found out I was unable to deliver to a different address from my billing address....4 days later. Since then I have felt harassed by multiple pointless phone calls. A birthday present is now a week late & I have to pay additional to post it via Royal Mail to the address I originally intended it for. I understand re. card fraud but the item was paid for with a credit card so would have been insured anyway. I shop online on a frequent basis & never had such a silly & pointless condition particularly for a pair of slippers!!!!! I will not be using Charles Clinkard again.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. We enforce such security measures (i.e. only dispatching a first-time order to the billing address or a place of work) for the benefit of our customers. While we recognise that it can be an inconvenience, it has helped us in the past to counteract numerous instances of card fraud, and we regard the security of all of customers to be of paramount importance. I apologise if you feel harrassed by our phone calls - we were attempting to get in touch to resolve the address issue as swiftly as possible - and I will pass these comments on to the relevant personnel for when we review this procedure in future. We appreciate that there was a delay in your order, and we have therefore refunded the additional postage costs that you paid. Once again, I thoroughly apologise for any confusion regarding your order and the inconvenience caused. Kind regards, Matthew Barber Customer Services
Posted 10 years ago
Charles Clinkard is rated 4.8 based on 49,071 reviews
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