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Charles Clinkard Reviews

4.8 Rating 49,827 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,770
 Metrics Info
4.8
Based on 49,827 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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P McFeeters
Verified Buyer
“Had to return the shoes I ordered as they were of poor standard. Straps on each shoe were a different width. It was £6 to send them back Recorded Delivery which I had to pay. Returns should be free as it was the fault of who I purchased them from not my problem.”
Helpful Report
Posted 10 years ago
Hello Thank you for your feedback. I am sorry the shoes sent to you were not as expected they should have been checked before been sent. Although we do not offer free returns we would not expect you to pay to return a faulty item and we have arranged for you postage costs to be refunded on this occasion. I do hope this experience will not put you off shopping with us again and if you have any further queries please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 9 years ago
Anonymous
Verified Buyer
“I placed an order, which was to be delivered to your Stratford upon Avon store. I received a despatch notice on Wednesday 8 July, but a week later have still to receive the order. I am not at all impressed with your service, it is extremely poor. In view of non receipt of my order, please cancel it and provide an immediate full refund. Please acknowledge receipt of this email and confirm the refund has been made. Thank you very much for your help, I look forward to hearing from you. Kind regards Lucy Tullett”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. I am very sorry to hear that you have had this problem. The order is ready to collect from our store in Stratford, and I am sorry that you have not received any correspondence to inform you of this. I will contact you shortly to discuss this further. Kind regards, Matthew, Customer Services
Posted 9 years ago
S Hiscock
Verified Buyer
“Item qwas delivered in good time. Very disappointed that I had to pay over £8.00 to return the item. Will not be using this site again.”
Helpful Report
Posted 10 years ago
Hello Sonia, Thank you for taking the time to leave feedback. I am sorry to see you have paid £8.00 to return your item. Royal Mail prices can vary, which is why we do suggest lower cost return methods on our website in the delivery and returns section. I can see you had your parcel delivered via CollectPlus - this is actually one of the suggestions we make for returns also - this costs only £4 for up to 10kg worth of shoes. I hope in light of this, you will decide to shop with us again in the future. We do regularly review our delivery and returns policies and whilst we do not offer free returns at the moment, it may be something we decide to do in the future. Kind regards Sam, Customer Services
Posted 10 years ago
R Fec
Verified Buyer
“Very slow to dispatch (4 days from ordering). 10 days later I still had not received it. Turns out that, despite my entering the address correctly, the name of the town had not been printed. The postcode should still have got it to the right place, but instead it was delivered to a business with a similar name a few miles away. Coincidentally, I know someone who works there who recognised my name and picked it up for me. If it weren't for that, I would never have known what had happened to it. Pretty poor effort.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your review and I am sorry to hear of the problem that you have had with your delivery. It can take 2 to 5 working days to dispatch, but we do try to get things out sooner than this. For future reference we do offer alternative delivery methods that are quicker than our free standard delivery service. Please accept our apologies that it was not delivered to the correct place and we will follow this up with Royal Mail to ensure that it does not happen again. I am pleased however that you managed to receive your parcel in the end. Thank you once again for taking the time to leave us your comments and if we can be of any further assistance please do not hesitate to get in touch. With regards, Janice, Customer Services.
Posted 10 years ago
B Webb
Verified Buyer
“Unfortunately, my shoes went astray in your system before being delivered to me last Friday. When I returned from shopping this morning, I found a note from the postman saying a parcel from you could't be delivered because of no postage. I had to make a car journey to the post office to discover the parcel contained the shoes sent by you through the delivery company whose name escapes me for the moment. I chose not to pay £3.80 for this second pair of shoes which will presumably be returned to you. An unfortunate glitch in your usually efficient operation.”
Helpful Report
Posted 10 years ago
Hello Barbara, Thank you for taking the time to leave your feedback and may we apologise once again for the inconvenience that has been caused. I can see that there has been a mix up with the couriers, which led to your original pair going astray. I am pleased that we have been able to get another one to you, so your delay wasn't too long. I am also glad you didn't pay the £3.80 requested by Royal Mail - they should just return this to us rather than try and pass on the charge. I am confident that this is an isolated incident, as no other orders were affected, but a thorough investigation will be carried out to ensure it doesn't happen again. We would hate to think this incident has put you off shopping with us in the future and we hope you give us the opportunity to restore your confidence by visiting us again soon. If you require any further assistance, now or in the future, please don't hesitate to get in touch. Kind regards Sam, Customer Services
Posted 10 years ago
C Daykin
Verified Buyer
“Shoes looked worn on soles and inside. Fronts were creased. I called up to complain and was told the cimiany state in there T's & C's the shoes night not be 'box fresh'. What a nonsense expression that is! I paid for what I thought were new shoes and what I got were used shoes - not the same thing. V disappointed. First and last time I use this company”
Helpful Report
Posted 10 years ago
Hello Caroline, Thank you for taking the time to leave feedback. I am really disappointed to read you were unhappy with your purchase. We do source some of our stock from our stores - which allows us to make the widest range of products available to our customers. With the stock being in store, it may have been taken out of the box at some point and on occasion tried on. This, however, should not mean you receive an item that is creased or worn looking. We have a rigorous quality check procedure on our dispatch department that should ensure every item that leaves Charles Clinkard is in excellent condition and not 'worn looking'. I will be investigating into how your shoes were sent to you in the condition they were, because please be assured this is not the norm. I can see we have provided you with a prepaid label to return them to us and that we have refunded your account in full, but if you require any further assistance please get in touch. I do hope this hasn't put you off shopping with us again and that you allow us the chance to restore your confidence in Charles Clinkard in the future. Kind regards Sam, Customer Services
Posted 10 years ago
A Tewari
Verified Buyer
“Hi, I recently bought a pair of ecco sandals from you. They arrived in a bashed dirty box held together with sellotape. If I had not wanted the sandals so much I would have sent them back. The pleasure of the purchase was ruined. Anne Tewari”
Helpful Report
Posted 10 years ago
Hello Thank you for your feedback. I am sorry to hear about the problem with your order. I will give you a call in the next 10 minutes to discuss the matter further. Kind Regards Joanne Baldwin
Posted 10 years ago
E M Long
Verified Buyer
“Very disappointing experience this time. 1) No email to tell me that the order had arrived in store 2) No call from the store which i understand is your normal practice 3) When I googled to find the store's phone number to find out where my order was, the only option given was an 0845 number. (Note: the store does have a record to say they did call my mobile but I'm afraid no call or message came through. No one else ever uses this phone so I am sure of that - perhaps they misdialled the number.) All these things are, I know, relatively trivial but in combination they are irritating especially to a busy person.”
Helpful Report
Posted 10 years ago
Hello, Thank you for taking the time to provide this feedback. Such instances are not trivial - we value customer experience extremely highly and can fully appreciate why lack of communication regarding your order would be frustrating. I can only apologise that the call from the store did not come through to you, and will pass on these comments to ensure that in such instances in the future, the staff continue to attempt to get in touch - be that over the phone or by e-mail. Lastly, although the store does have a 0845 number, calls to this number are charged at a local rate when made from a landline. I hope this helps, and hope that you continue to shop with Charles Clinkard in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
M Richards
Verified Buyer
“The shoes did arrive and were as advertised.the couriers who were used however failed to deliver on two occasions despite staying in all day and giving telephone number.i did contact clinkards but they did not kick their asses.bring back the post office.”
Helpful Report
Posted 10 years ago
Hello Mike Thank you for your feedback. I am sorry to hear about the problems you experienced with Interlink this is very unusual as we generally receive very good feedback about their deliveries. I have sent you a e mail to your personal address to respond further to your concerns. Kind Regards Joanne Baldwin
Posted 10 years ago
E Gallagher
Verified Buyer
“The shop staff were great, shoes had to be ordered as did not have my size, delivery by interlink was dreadful waited in all day as had to be signed for, unhelpful staff member At interlink when I rang. Finally delivered 6.45pm what a waste of a day. Shoes smelt damp and fusty as though stored in a very damp smelling warehouse, smell has almost gone 5 days on. Will not use delivery service again.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I am sorry to hear that you encountered these problems with our courier Interlink. The vast majority of feedback we have had regarding Interlink has been very positive, so we take such instances where the standards fall short very seriously. As you provided an e-mail address and mobile telephone number when you placed your order, you should have recieved an e-mail and/or text message with an hour time slot for delivery, preventing the need for you to stay at home all day. If you were unavailable for this time slot, you would then have been able to rearrange or even request that the delivery be left in a safe place. Once again, I apologise that these options were not made available to you, as these conveniences are part of the reason we use Interlink for most of our deliveries. I will pass these comments on and ensure that it is investigated accordingly. Otherwise, I hope that you choose to order from Charles Clinkard in the future, and please note, you can also request delivery via Royal Mail if this is more to your suiting. Kind regards, Matthew, Customer Services
Posted 10 years ago
A Edwards
Verified Buyer
“The sandals I tried on in store were badly scratched so paid and ordered a new pair. The new pair then arrived, these were also scratched, so another pair was ordered. The second ordered pair arrived yesterday and are in good order. I was a little disappointed I had to wait but the staff were very helpful in ordering additional pairs. I imagine these as with all footwear will scratch eventually but I feel new goods should be in perfect condition.”
Helpful Report
Posted 10 years ago
Hello Thank you for your feedback. I am sorry to hear your received some shoes which were in poor condition. We do source some of our stock from our stores so we cannot guarantee shoes will be box fresh, however they should not be badly scratched. I am glad the store was able to help you and I will address the issue of the scratched shoes been sent via our warehouse with the correct department. Once again thanks you for your feedback and if you have any further queries please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 10 years ago
A Gabbitas
Verified Buyer
“I found your web site difficult to use and had to contact you in order to get an order sent abroad. The address form was NOT adjusted for customers ordering from abroad and as a result my order arrived late and only then because the postman recognised the name, the address being totally ridiculous! I DO however like your shoes and frequently go to your store at Freeport when in the UK.”
Helpful Report
Posted 10 years ago
Hello Thank you for your recent feedback I am sorry to hear you are disappointed with our service. We receive lots of orders from International customers and rarely receive feedback that the site was difficult to use, however I will pass this feedback onto the correct department. With regards to the length of time it took to receive your order our normal dispatch time is 2-5 working days however your order was dispatched the next working day and was delivered to France 5 days later we believe this is quicker than some other online retailers. We do appreciate your feedback and take your comment on board and do hope you will continue to shop with us in the future. If there is anything else we can help you with please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 10 years ago
J Whitaker
Verified Buyer
“The pair of shoes I ordered came in different shades of blue (as if one had faded). Immediate exchange was offered - but not in time for holiday.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to offer this feedback. I am sorry to hear that you had this problem. All of our items should be thoroughly checked before they are sent out and I will take a note of this to help prevent repeat occurrences. I will contact you via e-mail shorly to discuss this further. Kind regards, Matthew, Customer Services
Posted 10 years ago
C Guy
Verified Buyer
“Disappointed not clear enough about returns you have to pay for registar post to return them also no half sizes on offer as this is why I need to return them”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. As you have suggested, though we do offer free UK delivery, we do not currently offer a free returns service. You can return an item to any of our stores or via a returns service. We recommend Collect+, as prices start from as little as £3.50. Details of this service can be found on our website. Otherwise, I am sorry to hear you feel our returns policy was not made clear on our website. I will certainly pass on your comments as we value customer feedback and regularly evaluate our delivery and returns operation. Kind regards, Matthew, Customer Services
Posted 10 years ago
M Wright
Verified Buyer
“I bought and paid for a pair of barker shoes that had to be ordered in my size. This took a few days and i had to go back to the store to try them on rather than being delivered to me directly. When i collected the shoes, they showed signs of being already worn and one sole was damaged, the shoes therefore had to be returned. I have to await another pair to be delivered to me directly. Mistakes can happen but i expect good customer service to include some token offer to compensate for what has become considerable inconvenience. I have since discovered the shoes that i have bought are not of regular Barker quality and may be contract manufactured abroad. Overall my experience has been poor, a nice shop front does not make for a good shoe shop, it the product quality. reliability, and customer service that is important. I cannot recommend CK to anyone based upon my experience.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback and I am sorry to hear you have had this problem. I will call you shortly so we can discuss this further. Kind regards, Matthew, Customer Services
Posted 10 years ago
K Bailey
Verified Buyer
“I was very disappointed to be expected to pay up front for two pairs of shoes so that my son could be fitted for the correct size that was out of stock. This assumed that I had £78 spare cash flow and as such is excluding for large portions of the population, especially in these austere times.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. As you have suggested, we currently require customers to pay for items that they order in store. This is to mirror our online service, whereby customers can also request for their purchases to be delivered to one of our branches. You can also have items sent to your home address free of delivery charge, although I understand that you were looking to use our in-store fitting service. We appreciate hearing your feedback and I will certainly pass your comments on to the relevant personnel for consideration. Kind regards, Matthew, Customer Services
Posted 10 years ago
S Dawley
Verified Buyer
“I ordered my shoes on line to be delivered to the Newcastle store. However, I had to contact the customer services team for an update and whether they were ready to collect (almost a week after dispatch). Apparently the store had tried to contact me to say the shoes were ready to collect, but despite having my correct number, I received no call or message.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I am sorry to hear you did not receive a message to say your order was ready to collect, I will relay this to the staff at the Newcastle branch to ensure that this does not happen again. I hope that you are otherwise satisfied with your purchase and choose to order with Charles Clinkard again in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
E Kenmir
Verified Buyer
“Not impressed with the on line service in your Newcastle shop, the outcome was alright but the assistants use of a computer left a lot to be desired. At the finish she made a mistake and then told the Manager that I had changed my mind which was totally incorrect, She then had to start again so we were at the till for in excess of fifteen minutes !”
Helpful Report
Posted 10 years ago
Hello Thank you for you feedback I am sorry to hear about the problems you experienced at our Newcastle store. I will pass your comments onto the store manager who can ensure all staff are trained correctly in using the computer so this does not happen again. I do hope this experience will not put you off shopping with us again. Kind Regards Joanne Baldwin
Posted 10 years ago
D Mayes
Verified Buyer
“Order shoes for a trip, was told they would come in, in time but unfortunately we went on the trip without the shoes, will be requesting a refund on our return.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I'm sorry to hear that you had this problem, and I will investigate this further with our store in Cheltenham to ensure that custoemers are advised correctly in future. Otherwise, if you would like to contact us to discuss this further when you return from your trip, our number is 0345 241 7742. Kind regards, Matthew, Customer Services
Posted 10 years ago
Anonymous
Verified Buyer
“Disappointing. Some of items ordered had dirty marks/scratches, and some came with a price ticket that was less than I had been actually been charged. A refund was given for the overcharge, once it was queried.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your feedback. I am sorry to hear you are disappointed. I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 10 years ago
Charles Clinkard is rated 4.8 based on 49,827 reviews
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