Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,002 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Tell us how Charles Clinkard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I had realised that I would have to pay to return my item (£11.00 recorded delivery) I would have not bothered to order from yourselves. Most online shopping has free return postage.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“Still not received my order”

Helpful Report

Posted 5 years ago

Hello Thank you for your review. We are naturally disappointed to hear you were not happy with the delivery of your order. We have been in touch privately with further information and would like to apologise sincerely for the inconvenience that may have been caused. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“NOT ARRIVED YET”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry your parcel has not arrived yet, we dispatch from the UK within 5 working days and have sent an email with your tracking for you. We hope your parcel arrives soon and do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“well, they are a little tight. i went on line to oder a larger size, to realise that i was going to have to pay to send the first pair back... very disappointed.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. We include this information within our terms and conditions. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“Hadn’t read the returns policy prior to purchase so it is my own fault really. Due to poor quality I returned some slippers bought on line. Upset at having to pay return cost. Will be more careful in future!”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Ordinarily we do ask customers to pay towards the cost of the return however we would not expect the item to arrive in poor condition and we have contacted you via your order regarding this. We would like to apologise for any inconvenience caused and look forward to any further queries you may have. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Packaging. I ordered two pair of shoes on two separate orders. One was delivered by Royal Mail the other with DPD. Both orders were poorly packaged as neither had been sealed properly. How ever the shoes were well packaged in their boxes .The shoes delivered by DPD were completely open.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We would like to apologise once again you receive your items were not packaged correctly resulting in them arriving with you in damaged boxes. We employ a rigorous quality check procedure within our dispatch area to ensure the best service and packaging for our customers and we have investigated this with the team. The seals on the items should be secure to prevent the products from coming out of the wrapping and again we are sorry for any disappointment caused. If you require any assistance in the future, please do not hesitate to contact us and we hope you will return in the future Kind Regards Nicola-Customer Services

Posted 5 years ago

“I ordered a handbag from you which arrived fairly quickly but sadly was the wrong colour and didn't match a pair of shoes I am wearing for a wedding. I went on your website to create the return label and you mentioned that you to a collect plus service which I have done many times with other companies. However, you were charging nearly £5.00 for this service so I decided to go to the Post Office to send it recorded delivery. This cost me £4.00 so I was glad I went for that option. I feel that a free return should be offered, particularly through the Collect+ service. Thank you”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We are sorry to hear the handbag chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“The quality of the boots was very bad they looked like they had been worn upon arrival and scuffed quickly compared to previous Gabor boots ! Plus they came away at buckle”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We source stock from store and from our warehouse , items may have been tried on or on display however the quality of the footwear should still be the same high standard. We are sorry and very disappointed this arrived with you. We can see you have received a refund and hope you will return in the future for your purchases. If we can offer further assistance do not hesitate to contact us on 0345 241 7742, our lines are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“I recently bought two handbags online. When delivered, one was fine, and well packaged, the other nothing like fine. It was described as a cross body bag but it had no clip to lengthen the strap ( which was not clear in the description, therefore had a strap kept across the top of the body, not nice appearance), looked like it had been used for months previously and was badly packed (bag very loosely packed straight into plastic bag with no other covering. I was not impressed with having to pay return postage for something which was returned because of these reasons - it is quite unacceptable in my opinion.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. During dispatch, additional care is taking to ensure your items are packed carefully and its incredibly disappointing that one of your bags was not packed in the way you would expect. Also, with regards to the description, some of the details are provided by the manufactuer and we also include as much information to help our Customers to make their decision. We have contacted you privately regarding the return of your handbag and we are very sorry for the frustration this has caused. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I found the webpage very difficult to use. My basket was emptied twice. When I had ordered and entered my credit card details I was then sent back to the initial page. I was not sure if my order had gone through or if it was a scam page taking my details from me. I checked my account which I had set up and it had no record of my order. I checked my e-mails and I hadn't received one to say I had placed an order. So I sent your company an e-mail to ask what had happened. I heard nothing from you, and I have received no personal response to this e-mail at all. The first I knew that my order was actually coming was when I received an automatic e-mail 24 hours later.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry you had difficulty placing your order via our website, we will ensure your comments are passed over to our technical team to look into why this occurred. We respond to our customer emails withing 24-48 hours at the latest and we have searched our main inbox for your contact on the date of your order and also after this point. Additionally we have searched our spam folders incase it has filtered into this and again we have had no luck with this Please can you let us know which email address you sent over your query too or even forward a copy of this and we can look into this further? We are genuinely sorry for any frustration this has caused you and hope you will reconsider ordering with us again in the future. We have sent a seperate contact to you via the email on your order which we hope will restore your faith in shopping with us. We hope your current items are just what you were looking for and if you de have any further queries please contact us via email sales@clinkard.co.uk or our friendly Customer Service Team is available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 5 years ago

“One set of boots was delivered perfectly by dpd having had an email alerting me to the time of delivery. However a secondary set of boots was left on the back doorstep in full view of passers by on a windy day. There had been no email or text to alert me of their arrival. Fortunately a good neighbour rescued them from being blown around the driveway and left a note informing me of their delivery.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Your order contained a number of items which are shipped directly from the supplier. The order which was left on the back doorstep was delivered by Hermes and we have passed on your comments to both the sender (Hotter) and also to the courier company. Its disappointing that your parcel was left in full view however we are pleased you had a friendly neighbour to look out for you and ensure you received your items safely. We hope this will not deter you in the future from ordering with us and please do not hesitate to contact us if you need additional assistance. Kind Regards Nicola Customer Services

Posted 5 years ago

“Delivery was quite quick, but the boots arrived in a box which had torn corners, and one boot looked as if it had been worn, which made them unacceptable. Although they were a sale item I would have expected them to be in a new condition.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We would like to thoroughly apologise you received your shoes in a poor condition. We employ a rigorous quality check procedure in our dispatch area and we would like to apologise that on this occasion it seems your order has been missed. We will investigate this internally to how this has occurred. We can see you have returned the item and received a refund as requested. We have messaged you privately regarding this. Please rest assured this is a very rare occurrence and hope this has not deterred you from shopping with us in the future. With Regards, Demi Bandeira Customer Services

Posted 5 years ago

“The item was obviously a return. No original box. No labels. The toe of one shoe was scuffed and there were marks on the leather indicating wear on the other. As these were advertised as new slightly disappointing that I was sent a product that was less than perfect.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear your comments. Items are sourced from both our warehouse and our store. They may have bene tried on or on display however the quality of the item should still be as you would expect as well as not worn. We have contacted you via your order and hope to restore your faith in shopping online with us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“The service is really reliable”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to see you have only given a two star review. We have checked your order and there is no query we have been made aware of. We have contacted you seperately to offer further assistance and hope we can adjust the score you have given. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I ordered a pair of Loake boots under a good discount from the shop. No problem with delivery or communication but I received the boots that didn't look new at all. The 2 boots had noticeably different shades of tan like one of them spent ages under the sun. Also, they had a few scratches from nails and had signs of wear or extensive trying in a shop. I've decided to return the boots but the return isn't free. Overall, not great experience.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Items are sourced from warehouse as well as stores, they may have been tried or displayed however the quality should not be affected and we are very sorry you received this pair. We have sent you an email regarding your order and we hope this will restore your faith in shopping online with us here at Charles Clinkard. We look forward to any further queries you may have. Kind Regards Nicola-Customer Services

Posted 5 years ago

“When I ordered sandals at the input my credit card details page it came up with an error message, there was nothing in my shopping cart following this. I gave up on my order. The next day I recieved an email saying I had left something behind. I went in again to order the sandals, it went through then sent me 2 pairs. When I contacted customer services they said it was too late to stop as it had been dispached. The next day I received another email saying I had left something behind. I am now afraid to log in to your web site in case I end up with another pair. I won't be using your web site again, it is going to cause me inconvenience and cost to return the unwanted pair.”

Helpful Report

Posted 5 years ago

Thank you for your review and also for taking my telephone call. I have as promised sent to you via email a label to return these sandals at no cost to yourself. We apologise for any inconvenience and hope that this restores your faith in Charles Clinkard shoes. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“The top of the boots arrived with crease marks across each one. On comparing them to my sister's I can now see that perhaps this is a fault. Unfortunately I have worn them a number of times now.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that you have recieved boots with crease marks. Would it be possible for you to send us a picture of what you mean ? Our email address is sales@clinkard.co.uk and we would be happy to take a look into this for you. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“I ordered size 5 boots online to be delivered at home and was sent size 5.5 so I had to go to the store and return them. I am now waiting for the right size to be shipped to the store and will have to go to the store again 😞 Not a great experience”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sincerely sorry that you have been sent the incorrect item. We would have been happy to arrange another pair of boots to be sent to you in the correct size and for a return label to be provided to you for the incorrect pair that you were sent. We do hope that you find that this boot is a good fit for you once it arrives and once again apologise for your inconvenience, it is not good to hear that we have let you down. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Took longer than it should of delivery wise and when it arrived the box was ripped”

Helpful Report

Posted 5 years ago

Thank you for your review. You placed an order with a free delviery service on the 13th December. (this could mean up to 5 days to dispatch, however your order was dispatched on the 13th with DPD to be delivered the next working day. I can see from the tracking that you had been in touch with DPD and amended the address for delivery and they delivered to you on the 20th December. We were unaware of any of this happening and the order should have been with you on Monday 16th December. I am sorry that you are disappointed with the service from the delivery Company, we would have stepped in to help if we had been made aware of the problem. This may help for future reference. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

Thank you for your review. I can see from your order that it was placed on the 13th December and it was also dispatched on the 13th December due for delivery on the next working day. It looks as though you may have had a complication with the delivery courier and have arranged with them a redelivery. We were unaware of this, and would always act on the behalf of the customer should they let us know if there was a problem. I hope that this helps for future reference and that you are happy with the order that you have receieved. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“You did not have the required size of shoe in store so offered to order it for home delivery. However we asked for a size 12 which equates to a 46 but a size 11 (45) was delivered. When we queried this with your Cribbs Causeway store they insisted that they classified a size 45 as a size 12 and refused to accept that they had ordered the wrong size, although it was clearly shown on the delivery slip as size 11 (45). They then established that a size 46 was out of stock so we had to send the shoes back at our own cost. We were not impressed by your service.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Josef Seibel are a continental brand and their conversions from EU into UK sizing does differ from standard UK brands. I have looked into your order and it advises that an EU46 was requested and the size would have be indicative on the box as well as on the sole of the shoe. We would like to apologise for the confusion you encountered regarding this purchase and have contacted you via your email to offer further advice. We hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 49,002 reviews