Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,717 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,717 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 10th July 2025

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

Charles Clinkard 5 star review on 14th May 2025

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Havn't received my order. Sent two emails which were not answered. Telephoned them but the guy I spoke to didn't bother getting back to me.”

Helpful Report

Posted 5 years ago

Hello Thank you for your review. I am sorry to hear you did not receive your order. Unfortunately, it seems your item was lost by our couriers. For this reason, we refunded your account as requested. I hope you will accept my apologies for any inconvenience caused on this occasion. Kind regards, Rosie, Customer Services

Posted 5 years ago

“Order placed 9/4/20 paid £5 for next day delivery did not arrive until middle of following week I expected a bit of a delay due to covid 19 and bank holiday but shouldn’t have been charged delivery fee if this wasn’t going to be met. what annoyed me more was the fact that there was a 4.95 cost to return part of my order when I had no way of returning them to a store. Most retailers are offering free delivery and returns at the moment”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. I am sorry to hear you were disappointed. As advised at the checkout, your order is dispatched the next working day and on this occasion because of bank holiday that meant it was later than usual. We offer free standard delivery should you wish to keep this in mind for future orders and also 365 day return policy so you can return to our stores, once they re-open. I hope this information helps but should you require any further information, please do not hesitate to contact us. Kind regards, Rosie, Customer Services.

Posted 5 years ago

“When product received the sandals were not the ones I ordered and paid for. The picture on the box was correct but the contents were a different style and colour. Five * response with customer service manager Sam who feels this may be a factory error. . I have returned the product and still pending outcome whether I can get the product I ordered or a refund.”

Helpful Report

Posted 5 years ago

“The shoes that I ordered arrived promptly but unfortunately the uppers were creased, obviously I was not the first purchaser. I do not expect to receive shoes in that condition and I would be interested to learn who in your organisation sanctioned their release. Janice Ruddock worked hard to remedy the complaint but I decided I did not want them replaced because my faith in Charles Clinkard has sadly suffered. Harry Claxton”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave us a review. I am disappointed to hear of your recent experience. We pride ourselves on the service we offer and you can be assured we have rigorous quality check procedure in place but it seems on this occasion, the item we sent you slipped though the net as such and for this I would like to offer my sincere apologies. As you've suggested, I can see my colleague tried to resolve the issue for you but I understand you preferred to have a refund on this occasion. I am confident this will have been an isolated incident so I do hope this hasn't put you of shopping with us in future. Kind regards, Rosie, Customer Services.

Posted 5 years ago

“There was a problem with the website. I had to enter the order several times over 3 days before it was accepted. I spoke to Customer Service to query the matter but there was nothing obvious. When I placed my order after the conversation, it went through”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry you encountered concerns on our website. We are glad to hear your order was processed correctly and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Still waiting for order tube delivered”

Helpful Report

Posted 5 years ago

Hello Nia Thankyou for your review. We are sorry your parcel has not yet been delivered. We have contacted you via your order to help resolve this for you and look forward to assisting further. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“one shoe had white price ticket inside half scraped out and I could not remove it usually when I buy Barker shoes they come with spare set of laces none here”

Helpful Report

Posted 5 years ago

“I have received the wrong order and have been emailing but had no response we go on holiday in 4 days and they are my daughters trainers for her holiday! Can someone please respond Regards Caroline”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry the incorrect shoes were sent out to you, items are checked prior to sending and its disappointed you have not received the pair you originally requested. We can confirm our Customer Services Team replied to your query on the same day it was received so please do check your spam or junk folder incase the reply has been filtered. We have also replied privately to you with a copy of the response for you. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“The items I ordered took rather a long time to arrive although I had paid for speedy delivery. As returns are not covered by the company, the cost of returning the items was £11.00. This cost I find unacceptable and will not order from the company again”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are naturally disappointed to hear you were not happy with the delivery of your order. We encountered issues beyond our control and the order was sent on later than the Express service you requested, this was of course refunded and we contacted you via the order to apologise. We are sorry to hear the items were unsuitable. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“I have just purchased a pair of boots on this my first time on this site! Paying the full price of £59.99, a link came up to allow me to recommend this site to a friend who will then get 15% off their first order, This does not seem fair to me.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review, The scheme you have quoted is called the Mention Me scheme. A customer can refer a friend who will then get 15% off a first time full priced order as long as they are a new customer to Charles Clinkard. Once the order is placed successfully and dispatched, the referrer will then also receive a discount off their next order of the 15%. The details of the scheme are here for you: https://charlesclinkard.mention-me.com/me/terms/76765/dsgpjmva We hope this information is useful and we hope you will return in the future. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“If I had realised that I would have to pay to return my item (£11.00 recorded delivery) I would have not bothered to order from yourselves. Most online shopping has free return postage.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“Still not received my order”

Helpful Report

Posted 5 years ago

Hello Thank you for your review. We are naturally disappointed to hear you were not happy with the delivery of your order. We have been in touch privately with further information and would like to apologise sincerely for the inconvenience that may have been caused. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“NOT ARRIVED YET”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry your parcel has not arrived yet, we dispatch from the UK within 5 working days and have sent an email with your tracking for you. We hope your parcel arrives soon and do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“well, they are a little tight. i went on line to oder a larger size, to realise that i was going to have to pay to send the first pair back... very disappointed.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. We include this information within our terms and conditions. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“Hadn’t read the returns policy prior to purchase so it is my own fault really. Due to poor quality I returned some slippers bought on line. Upset at having to pay return cost. Will be more careful in future!”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Ordinarily we do ask customers to pay towards the cost of the return however we would not expect the item to arrive in poor condition and we have contacted you via your order regarding this. We would like to apologise for any inconvenience caused and look forward to any further queries you may have. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Packaging. I ordered two pair of shoes on two separate orders. One was delivered by Royal Mail the other with DPD. Both orders were poorly packaged as neither had been sealed properly. How ever the shoes were well packaged in their boxes .The shoes delivered by DPD were completely open.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We would like to apologise once again you receive your items were not packaged correctly resulting in them arriving with you in damaged boxes. We employ a rigorous quality check procedure within our dispatch area to ensure the best service and packaging for our customers and we have investigated this with the team. The seals on the items should be secure to prevent the products from coming out of the wrapping and again we are sorry for any disappointment caused. If you require any assistance in the future, please do not hesitate to contact us and we hope you will return in the future Kind Regards Nicola-Customer Services

Posted 5 years ago

“I ordered a handbag from you which arrived fairly quickly but sadly was the wrong colour and didn't match a pair of shoes I am wearing for a wedding. I went on your website to create the return label and you mentioned that you to a collect plus service which I have done many times with other companies. However, you were charging nearly £5.00 for this service so I decided to go to the Post Office to send it recorded delivery. This cost me £4.00 so I was glad I went for that option. I feel that a free return should be offered, particularly through the Collect+ service. Thank you”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We are sorry to hear the handbag chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“The quality of the boots was very bad they looked like they had been worn upon arrival and scuffed quickly compared to previous Gabor boots ! Plus they came away at buckle”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We source stock from store and from our warehouse , items may have been tried on or on display however the quality of the footwear should still be the same high standard. We are sorry and very disappointed this arrived with you. We can see you have received a refund and hope you will return in the future for your purchases. If we can offer further assistance do not hesitate to contact us on 0345 241 7742, our lines are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“I recently bought two handbags online. When delivered, one was fine, and well packaged, the other nothing like fine. It was described as a cross body bag but it had no clip to lengthen the strap ( which was not clear in the description, therefore had a strap kept across the top of the body, not nice appearance), looked like it had been used for months previously and was badly packed (bag very loosely packed straight into plastic bag with no other covering. I was not impressed with having to pay return postage for something which was returned because of these reasons - it is quite unacceptable in my opinion.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. During dispatch, additional care is taking to ensure your items are packed carefully and its incredibly disappointing that one of your bags was not packed in the way you would expect. Also, with regards to the description, some of the details are provided by the manufactuer and we also include as much information to help our Customers to make their decision. We have contacted you privately regarding the return of your handbag and we are very sorry for the frustration this has caused. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I found the webpage very difficult to use. My basket was emptied twice. When I had ordered and entered my credit card details I was then sent back to the initial page. I was not sure if my order had gone through or if it was a scam page taking my details from me. I checked my account which I had set up and it had no record of my order. I checked my e-mails and I hadn't received one to say I had placed an order. So I sent your company an e-mail to ask what had happened. I heard nothing from you, and I have received no personal response to this e-mail at all. The first I knew that my order was actually coming was when I received an automatic e-mail 24 hours later.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry you had difficulty placing your order via our website, we will ensure your comments are passed over to our technical team to look into why this occurred. We respond to our customer emails withing 24-48 hours at the latest and we have searched our main inbox for your contact on the date of your order and also after this point. Additionally we have searched our spam folders incase it has filtered into this and again we have had no luck with this Please can you let us know which email address you sent over your query too or even forward a copy of this and we can look into this further? We are genuinely sorry for any frustration this has caused you and hope you will reconsider ordering with us again in the future. We have sent a seperate contact to you via the email on your order which we hope will restore your faith in shopping with us. We hope your current items are just what you were looking for and if you de have any further queries please contact us via email sales@clinkard.co.uk or our friendly Customer Service Team is available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 49,717 reviews