Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,729 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,729 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th July 2025

Charles Clinkard 5 star review on 10th July 2025

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed. The shoes I ordered were advertised as wide fitting when they were extra wide which made a big difference When returning it advised to return recorded delivery which was very expensive”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry for your disappointment, this shoe is advertised as extra wide on our website and unfortunately not just a wide fitting. With regard to returns, you can take back to a Charles Clinkard store or return via post. A recorded delivery is recommended for high value items so if they go missing in transit, you have a record and can claim for the missing item. However, you do not have to do this, you can just use a tracked service or even second class post if you prefer. We do have a link to Collect + on our website where you can get a discounted label and will cover up to 10 kilo of returns for £4.49 and is a recorded service. I hope that you find something more suited to your requirements and that you will shop with us again. Kind regards, Janice - customer services.

Posted 4 years ago

“Ordered a pair of shoes received them a few days later but the shoes had been used...soles blackened with use. These were returned waited for a new pair and these came in and another used pair of shoes...blackened soles . Just not good enough. I expect a brand new pair of shoes. Will we buy from Charles Clinkard again...NO. We would not of got the same service if we had gone to a physical shop. A real shame.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We source stock from our warehouse and also our stores. On occasion they may have been tried on or on a display however these will not have been worn. We are genuinely sorry you were disappointed and will ensure feedback is passed to the teams involved with your order. Any further queries please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I requested a size 9.5 and then was sent a size 10.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. As Vans are a US brand, how the conversion into UK or Eu sizes can differ and there is no uniformity unfortunately. We can confirm the size you were sent which is an EU 27 is marked as a UK10 however we understand how disappointed you may be. If you wish to return the item, you have 365 days to send this back as long as they are in a good condition, unworn and in the original packaging. We hope you will return in the future and if we can assist do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Sent me badly sized slippers, cost me to return, not pleased, won't be using again. They really need to sort out the correct sizings for the items sold. This is what happens when retailers have no way of double checking quality.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. As size is personal and each brand varies there is no guarantee a particualr style will fit. We will ensure your feedback is passed back to the manufacturer. With regards to returns, we do offer free delivery on items over £30.00 however do ask for orders to be returned at the customers cost. You can return to a Charles Clinkard store along with the invoice and they can also help to process your exchange or refund. If we can offer further advice regarding our stock please do not hesitate to contact us, Kind Regards Nicola-Customer Services

Posted 4 years ago

“Ordered item only to find out a few days later the item wasn’t available . It then became available a week later but it was returned as they were very small compared my other Merrill trainers I have.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry that initially the item was not available, in the period before your most recent order we may have received a return of a delivery of the style. We appreciate your feedback regarding the fit of the item and will ensure this is passed to the manufacturer, it will also help customers in thier shopping choice. If we can assist further in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Had a problem with the order then when it arrived the shoes were marked.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry to hear your comments regarding an order you recently placed with us. If you can email the order number and the details of the issues to sales@clinkard.co.uk then we can take a closer look into this for you. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Why is it not possible to leave an anonymous review? You give the option but when chosen the emphasis changes to a name.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. I can confirm that this review when listed on our website is showing your name to be anonymous. If you can let us know any issues we need to look into by emailing sales@clinkard.co.uk and we will assist. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The shoes arrived promptly hence the one star rating but they were the incorrect size as they sent an M10 which is the American sizing and not the English size 10. I then had to pay to return the incorrect size shoes which is very unfair as the mistake was theirs, not mine. I had always thought Charles Clinkard to be a quality company and was not expecting this and no word of apology with the replacement!”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry you were disappointed with the sizing of the Crocs received, we have passed on your comments to the department who take care of this and hope you will return to us in the future, If further assistance is required do not hesitate to contact us. Kind Regards Nicola Customer Services Kind regards Nicola

Posted 4 years ago

“Wrong order received. Despite their error, CC would not send correct order out straight away. Had to send wrong order back before CC would then send my original order. Was told that (correct) order would be sent “as soon as the return postage label was activated. “ This was a week ago. I expected the correct order to be mailed out that same day. Obviously not. Sent emails asking for update and tracking information. Replied after third request. Shoes not even been mailed yet! Been advised that the shoes had to be sourced. At last, they “are to be mailed today. “ Extremely disappointed to say the least.”

Helpful Report

Posted 5 years ago

Hello Thankyou for your review. We are sorry you received the incorrect order initially however we can confirm the correct pair has been shiped and we have emailed the tracking seperately for you. As the stock was not available in our main warehouse, we did have to ask for these to be shipped in for you and this is the reason for the delay. We have ensured feedback has been issued to the teams who originally dealt with your order and fully understand how disappointed you were. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Great delivery service.. Lovely trainers but they where not a wide width fit, these trainers are narrow not wide that’s the only reason I sent back.. Also don’t like having to pay for returns if not suitable or I would probably have ordered some more to try..”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. As size and fit is personal to each customer as well as manufacturers differing in their conversions there is no guarantee they will fit and the only way to ensure this is by trying on for size. We are sorry to hear these were not suitable for you We do offer free delivery however do ask for returns to be covered by the customer, we will ensure your feedback is passed over to the relevant department and hope you will return to us again in the future, Kind Regards Nicola-Customer Services

Posted 5 years ago

“Unfortunately I haven’t receive my order yet because it was sent on the public post office which didn’t deliver my order since 6 June”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are currently experiencing delays due to COVID and are sorry your parcel was running late. We can confirm we have received an update and have sent an email seperate regarding this Kind Regards Nicola-Customer Services

Posted 5 years ago

“Communication wasn’t very good, Didn’t receive shoes when stated and wouldn’t have ordered them from charles clinkard if I had known I’d receive them late. Overall not happy and won’t use again”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. The item was requested on a Next Day service however when we went to source your pair we found they were not available in our main warehouse but in one of our stores which were closed. We contacted you via email with regards to this on the 3rd June 2020 to advise however dont appear to have received an update from yourself. We are genuinely sorry for the disappointment and hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Incomplete purchase. Received Lelli Kelly boots without the unicorn wand. Very disappointed child. Still waiting for the wand.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry you have not received the gift with the Lelli Kellys. We will post a package out for you and hope this will be of help. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Disappointed with having to pay for return of the first pair. I used the Rieker measurement guide to make sure the shoes would fit correctly. Unfortunately not. I ordered a smaller pair. I wish I'd gone with my gut feeling and ordered what I thought. I got in touch to complain about the cost of return as I didn't think it was my fault. Unfortunately they wouldn't listen. They had to be returned by post due to lock down”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. We are genuinely sorry you were disappointed and hope you will return in the future, Kind Regards Nicola-Customer Services

Posted 5 years ago

“I would usually shop in your stores but without that option at the moment I used your online size chart to measure my son's feet for new shoes. I then ordered various different brands in different sizes to try and find something that would work for him. It then cost me a small fortune to return the shoes that didn't work for him. Given the current situation we all now find ourselves in, it would have been nice if you could have rewarded your customers with free returns. Every other brand that I have bought from over the pandemic have offered that as a goodwill gesture. As a result I will be shopping with your competitors who do offer that support. I'm really disappointed.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the styles chosen was not suitable. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Very happy with website and ordering but really disappointed I had to pay to return my shoes. I wont be ordering from Charles clinkard again”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I have placed an order but was unable to use the code Thanks20 as it would not apply to the order at checkout. Also I have tried to check in to my account again but despite changing the password numerous times I am still unable to log in!”

Helpful Report

Posted 5 years ago

Thank you for your review. The code you have was for the Bank Holiday weekend for VE day and ened at Midnight on the 11th May. If you are still having a problem logging into your account, if you would call 0345 241 7742 or email sales@clinkard.co.uk we can look into this for you. Kind regards, Janice Ruddock - customer services

Posted 5 years ago

“Shoes sent twice and charged for twice, sent note through the email form no response received. Now having to return parcel at my own expense.”

Helpful Report

Posted 5 years ago

Thank you for your review. We actually had 2 orders from you, one placed ont eh 5th and the second on the 6th. Unfortunately we were unaware that you had placed 2 orders so both were sent out for you. Kind regards, Janice Ruddock - cusotmer services

Posted 5 years ago

“The shoes I ordered arrived in the wrong colour and Clinkards have, so far, ignored my emails regarding this error. While mistakes do inevitably happen, I am disappointed by the lack of customer service; it feels as if they have taken payment but do not care about customer satisfaction.”

Helpful Report

Posted 5 years ago

Thank you for your email. We had only a skeleton staff on at this time due to Covid 19 and although this is no excuse, it was taking us a little longer to reply to emails. We do apologise for your inconvenience and can see that you have since recieved the correct colour. Kind regards, Janice Ruddock - customer services

Posted 5 years ago

“We bought a Clark’s sandal for our son and when it arrived it came without any label and for our surprise the sole was dirty, like it has been used before.. so very disappointed as it was our first time purchasing from this website. Not sure I’ll ever purchase anything again.. apart from that fast delivery it was great.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that the soles on your sons shoes were so marked and would have replaced these for you had contacted us upon delivery. We had only a skeleton staff on at this time due to Covid 19 and although this is no excuse, we were concentrating on getting orders out on time and this order has not been checked as it would have been at other times. I hope that this has not spoiled the enjoyment of these lovely sandals and apologise for any inconvenience. Kind regards, Janice Ruddock - customer services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 49,729 reviews