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Charles Clinkard Reviews

4.8 Rating 52,376 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,888
 Metrics Info
4.8
Based on 52,376 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Mrs
Verified Buyer
“As always, great service, quick delivery and kept informed about progress of order. Product was as expected - great, especially with a discount. Thank you.”
Helpful Report
Posted 8 months ago
A
Verified Buyer
“Lady in the Newbury store was very helpful and quick always smiling”
Helpful Report
Posted 8 months ago
S
Verified Buyer
“Very good and quick service and delivery the sandals amazing true to size very comfortable good range of colours thankyou”
Helpful Report
Posted 8 months ago
S
Verified Buyer
“Delivery seemed to be a long process and unable to track on Royal Mail or other provider. Also did not receive any contact from store.”
Helpful Report
Posted 8 months ago
Thank you for your review. As your order was going to our branch in Teesside Park, this is delivered by our drivers therefore no tracking is available. However, you should have been contacted by the branch by phone or email when it had been delivered. I apologise if these notifications were not received. We hope you shop with us again so we can provide the high standards our customers have come to expect. Kind regards, Hannah, Customer Services
Posted 7 months ago
A
Verified Buyer
“Excellent service. Quick and efficient. Been a customer for some years.”
Helpful Report
Posted 8 months ago
H
Verified Buyer
“Wonderful service from a young lady in the Keswick shop. After showing me a similar show in a different colour she arranged a delivery for when I returned home as they did not have the shoe I wanted in stock. Very helpful, friendly & cheerful. Thank you. I am sorry I didn’t get your name.”
Helpful Report
Posted 8 months ago
R
Verified Buyer
“I have not received my order yet .. no one has contacted me as of now”
Helpful Report
Posted 8 months ago
Thank you for taking the time to leave us a review. We advise it can take up to 25 working days for international orders to be delivered as outlined on the delivery page of our website. Looking at the tracking your order is currently at the International Processing Centre in your country. This will update as it travels through the network and will advise an estimated delivery date when with your local courier. If we were notified of an issue, please be assured we would be in contact. I hope this helps but if you have any queries, please do not hesitate to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 7 months ago
J
Verified Buyer
“Excellent choice of footware, with great service and price”
Helpful Report
Posted 8 months ago
Mr
Verified Buyer
“Good quality and arrived in good time.”
Helpful Report
Posted 8 months ago
A
Verified Buyer
“The item was not available in my size in the store and the assistant ordered them for me online. They arrived in a timely manner and fit me beautifully.”
Helpful Report
Posted 8 months ago
Mrs
Verified Buyer
“Very easy transaction shoes are lovely stylish and comfortable”
Helpful Report
Posted 8 months ago
L
Verified Buyer
“Happy with the delivery and happy with the shoes. Have had several pairs of Ecco shoes and always pleased with them.”
Helpful Report
Posted 8 months ago
R
Verified Buyer
“Good quality leather slippers. Order was fulfilled very quickly”
Helpful Report
Posted 8 months ago
A
Verified Buyer
“Efficient and returned without problem”
Helpful Report
Posted 8 months ago
Mrs
Verified Buyer
“Great to have a shoe shop that sells different brands, including all my favourites, ie Sketchers, Remonte, Gabor, Clark's and many more. Always friendly and helpful staff in my local Kirkcaldy store.”
Helpful Report
Posted 8 months ago
T
Verified Buyer
“Too good to be true!! Boys school shoes (Clarks) £25. Website states, in both product information and description, LEATHER. So I went ahead with my order. Surprise, surprise, when they arrived...... SYNTHETIC!! After double checking, other sites that sell the same product, including Clarks themselves, do not FALSELY CLAIM these to be LEATHER!!!! Very disappointing from Charles Clinkard and their lack of Trades Description Act knowledge!!”
Helpful Report
Posted 8 months ago
Thank you for your feedback. Tracy. I'm sorry to hear that our listing was incorrect. Unfortunately, this was an oversight, that has now been rectified. I hope you'll accept our apologies for any inconvenience caused by this. Kind regards, Rosie | Customer Services.
Posted 8 months ago
S
Verified Buyer
“Excellent quality purchase however, slow to dispatch and miscommunication from customer service on delivery date. Had to stay in 3 separate days due to this.”
Helpful Report
Posted 8 months ago
A
Verified Buyer
“Lovely sandals and very comfortable.”
Helpful Report
Posted 8 months ago
J
Verified Buyer
“I ordered a pair of sandals for delivery to the store at Eldon Square Newcastle thinking it might be quicker than home delivery. Silly me, it was painfully slow over a week and I had to phone the appalling customer service team who asked if I wanted them to ring the store to see if the sandals had been delivered, well of course I did! Went to collect the following day, the store was painfully slow to serve anyone. I realise they need to talk to people but really waiting over ten minutes is just not on. All in all a terrible experience and it will make me think twice before ordering again. Glad to say the sandals are gorgeous though.”
Helpful Report
Posted 8 months ago
J
Verified Buyer
“Ordered on the Saturday, kept informed of payment, delivery date, then day of delivery. Birkenstocks arrived exactly when expected. Did make an enquiry regarding my address, reply from Charles Clinkard straight away. Brilliant service. Thank you.”
Helpful Report
Posted 8 months ago
Charles Clinkard is rated 4.8 based on 52,376 reviews
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