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Charles Clinkard Reviews

4.8 Rating 52,376 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,888
 Metrics Info
4.8
Based on 52,376 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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B
Verified Buyer
“Excellent service and beautiful shoes thanks”
Helpful Report
Posted 8 months ago
J
Verified Buyer
“Very narrow. Box damaged. One shoe looks as though it's been worn. Am about to return them.”
Helpful Report
Posted 8 months ago
Thank you for your review, I’m sorry to hear that one of the shoes appeared to have been worn. We strive to ensure that all products shipped are in perfect condition and that packaging is intact, although a box can get damaged in transit. Your feedback about the condition of the shoes is important to us, and we appreciate you bringing this issue to our attention. I have tried calling you and left our number, and hope to try again later today. If you need any assistance with the return process, please don't hesitate to reach out to our customer service team. Kind regards, Janice - customer services
Posted 8 months ago
S
Verified Buyer
“Speedy delivery and great shoes. Thank you.”
Helpful Report
Posted 8 months ago
K
Verified Buyer
“Highly recommended”
Helpful Report
Posted 8 months ago
A
Verified Buyer
“Great service in the Cribbs Store Bristol”
Helpful Report
Posted 8 months ago
I
Verified Buyer
“I was impressed by this company. The shoes arrived on time and were very good quality.”
Helpful Report
Posted 8 months ago
E
Verified Buyer
“Lovely slip on shoes, light weight & comfy straight away, ordered & dispatched quickly, delivery delayed 2 days but that was tge post office”
Helpful Report
Posted 8 months ago
A
Verified Buyer
“As always I found the staff knowledgeable about their products and were able to source the exact pair of shoes via other shops. Staff are always pleasant and keen to help.”
Helpful Report
Posted 8 months ago
S
Verified Buyer
“Really wanted to give a 3 but the assistant was very Wanted to give a 3 as have been in twice in 10 days but the first assistant gave one child very different size advice and I was not confident that it was right so came back and felt more confident with the assistant we had on 2/8”
Helpful Report
Posted 8 months ago
S
Verified Buyer
“Shoes purchased on line were unfortunately too big but returned to Chichester Store and made a fresh purchase there with the correct size. Staff member was very pleasant and extremely helpful. An all round excellent experience.”
Helpful Report
Posted 8 months ago
H
Verified Buyer
“Really good service”
Helpful Report
Posted 8 months ago
P
Verified Buyer
“Quick efficient delivery to shop.”
Helpful Report
Posted 8 months ago
C
Verified Buyer
“Very pleased with the Charles Clinkard delivery . Lovely shoes, nicely packaged. My only point is that they do not do paid returns but they do offer free delivery and as it happened , my shoes were lovely anyway so no return needed”
Helpful Report
Posted 8 months ago
L
Verified Buyer
“On line order arrived within a few days”
Helpful Report
Posted 8 months ago
C
Verified Buyer
“Received parcel in the time slot it was scheduled . Sadley had to return trainers as the soles on both were dirty and left trainer had dirt on the toe .Did speak to a very helpful lady on the phone who apologised and has sent me a prepaid label for my return I am now awaiting a new pair .”
Helpful Report
Posted 8 months ago
Thank you for your review, I’m sorry to hear that your trainers arrived in an unsatisfactory condition and you found the soles to be dirty. Shoes may have been on display but should be checked before sending out to a customer that they are not marked. It’s great to know that our customer service team was able to assist you promptly. Your feedback is invaluable to us, and we appreciate your understanding as we work towards resolving this issue. I hope your new pair arrives soon and meets your expectations. Kind regards, Janice - customer services
Posted 8 months ago
F
Verified Buyer
“The sales assistant (Meadowhall Shopping Centre) was really helpful, and found me online the sandals I'd been looking for! They came on time and fit beautifully. On a less positive note, I'm really sorry the shop is closing. I understand all the reasons, but the loss of yet another 'go-to' shop is very saddening.”
Helpful Report
Posted 8 months ago
J
Verified Buyer
“Bought the sand and tobacco desert boots size 9. Lovely fit and nice design touches friends have asked where I got them from. Be back soon to buy more colours”
Helpful Report
Posted 8 months ago
T
Verified Buyer
“Top quality shoes delivered quickly.”
Helpful Report
Posted 8 months ago
A
Verified Buyer
“Well priced shoes. Communication was quick. Poor advertisement regarding shipping. I spent £40 and website says free shipping over £40 yet I was charged for shipping which they refused to refund. One set of shoes I ordered had clearly been worn, scuffs on the front and the soles were covered in black marks. I wouldn’t use this company again.”
Helpful Report
Posted 8 months ago
Thank you for your feedback, I’m sorry to hear about your disappointment with regard to delivery costs. It does advise orders over £40, and if you found this to be misleading we apologise. We always strive to provide accurate information regarding shipping and are actively working to resolve any concerns in that area. Your experience with the condition of the shoes is disappointing to hear, as we aim to deliver quality products, these should have been checked before dispatch. I can see that you have returned one pair to us for a different size and we will have the new pair on the way as soon as possible. . Warm regards, Team Charles Clinkard
Posted 8 months ago
G
Verified Buyer
“Very helpful adviser on phone call. Patient and polite.”
Helpful Report
Posted 8 months ago
Charles Clinkard is rated 4.8 based on 52,376 reviews
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