Login
Start Free Trial Are you a business? Click Here

Charles Clinkard Reviews

4.8 Rating 50,197 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,229
 Metrics Info
4.8
Based on 50,197 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
V Buyer
Verified Buyer
“why not free returns.?”
Helpful Report
Posted 10 years ago
Hello Margaret, Thank you for your message. I am sorry but at the moment we do not offer free returns I am afraid, this is something we are currently looking into. You can return your order to anyone of our shops within 35 days or return them to us via Collect + which we find is the cheapest option at the moment. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“Lovely shoes arrived promptly. Unfortunately they were to big for my daughter so had to return them. I clearly did not read the small print as I was disappointed to find i had to pay the postage to return them. A little odd I thought for a company selling children's shoes!”
Helpful Report
Posted 10 years ago
Hello, Thank you for your feedback and I am sorry to read the shoes were unsuitable! Unfortunately at the moment, whilst we do offer free delivery, we don't offer free returns. We do review our policies and procedures regularly so please be assured I will pass your comments on. I hope this hasn't put you off ordering with us again, and if we can offer you any pre-sale advice in the future, please don't hesitate to get in touch on 0342 241 7742. Kind regards, Sam Cochran
Posted 10 years ago
V Buyer
Verified Buyer
“Goods arrived in good condition, my only criticism would by my shoes took a week to arrive, so no good if in a hurry”
Helpful Report
Posted 10 years ago
Hello Sharon, Thank you for your message. I am happy to hear you are pleased with your shoes. Looking into your order, I can see you requested standard delivery on this occasion. This means we will despatch your order within 2-5 working days. If in future you place an order with us and you need it quite quickly, you can request express delivery or even next day delivery and this will speed up the despatch process. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“I was treated well by the staff in your shop. however I was disappointed with your policies. the shoes that I wanted which were on display were out of stock so I asked if I could have a discount with the ones that were on display as they had been used by other customers to try on and showed signs of ware. I was told that was not possible, the staff told me they could order the shoes I wanted so I agreed. I was still disappointed when I was told I had to pay the full price (and not a deposit) for the shoes which I had not received at that point.”
Helpful Report
Posted 10 years ago
Hello Graham, Thank you for taking the time to provide your feedback. I am glad to hear that the staff in the shop treated you well. We do strive to source our customers perfect shoes, rather than sell shoes that are substandard or badly marked - I can only imagine this is what happened in store. Please be advised I will look into this further to ensure that the policies and procedures in place in store are correct. In store, you placed an order similar to one online, which secures the stock for you and prevents other people ordering it - including those on our website. We take payment in full, to ensure fairness to all of our customer's both in store and online. I will certainly pass your feedback on though and once again, thanks for bringing your experience to our attention. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“I purchased a handbag from you last summer which has served me well. I am tempted to buy another but just wish you would give the dimensions then it gives me some idea of the sizes.”
Helpful Report
Posted 10 years ago
Hello Mary, Thank you for your message. I am sorry about the lack of information given online with regards to some of our handbags. We are currently updating our website so hopefully the majority of them will have the information with them very soon. If you do have any in mind that you would like the dimensions of now, you can email us via the website and we will be more than happy to find this out for you. Kind regards, Rosie Nixon.
Posted 10 years ago
J Smith
Verified Buyer
“I bought a pair of ankle boots on Sunday 21st Sept. 2014. When I arrived home I noticed that one button was not sewn on securely - the leather thread was broken. I telephoned the next day to say I would need to bring them back for a replacement. As I live about 20 miles from the shop it took until today, Thursday, to find the time to go back. I was very disappointed to find that there is no replacement in stock and I have to re-order the item. This will entail a third trip to the shop. It woul dhave been nice if the person who took my phone call had offered to see if the item was int stock at that time and she could have reserved a pair for me.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. I am sorry to hear you have had a problem with your shoes. I will give you a call in the next 10 minutes to discuss, I hope this is convenient. Regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“Delivery was quick, disappointed that I have to pay for delivery of returns. I feel that this information wasn't as prominent on the website as it could have been. It is unusual to have to pay for returns these days.”
Helpful Report
Posted 10 years ago
Hello Kirstin, Thank you for taking time to fill in this review. We appreciate all feedback and I will make sure to pass this on so that we can apply it in a constructive way. I am sorry that you were disappointed on this occasion. I hope it hasn't put you off ordering with us again and for future reference I see you don't live far from one of our stores, so you can also return your online orders here. If you would like any more advice on our delivery and returns procedure, our Customer Services Team's available 7 days a week. Kind regards, Sam Cochran
Posted 10 years ago
V Buyer
Verified Buyer
“The shoes I ordered were marked. I have sent them back and requested a replacement. I spoke to someone on the phone regarding this and although it was confirmed that a replacement would be sent, I have not received them yet. Disappointed to have to wait for a perfect pair of shoes.”
Helpful Report
Posted 10 years ago
Hello Sue, Thank you for your message. I am sorry to hear the original pair we sent to you were marked, please accept my apologies for this. We aim to check each and every pair that we despatch thoroughly and we will be investigating as to how they were sent in such a poor condition. We are currently processing your exchange and we hope to have this despatched for you by tomorrow at the very latest. If you are unsure or need any more information about any of the above, please let me know and I can give you a call to discuss. Kind regards, Rosie Nixon.
Posted 10 years ago
C
Verified Buyer
“I was extremely happy with the product , thank you. The reason the rating is not higher is that compared to all other online purchases I have made the delivery was very slow.”
Helpful Report
Posted 10 years ago
Hello Catherine, Thank you for your honest feedback - I am pleased that you're happy with your purchase. We do dispatch around 90% of our orders within 2 working days however on occasion it can take a little longer. We do try and dispatch everything as quickly as we can but unfortunately some items just take that bit longer to source. Please accept my apologies that your order was delayed as it was and please be aware that this is out of the ordinary. I am confident that if you shop with us again online, you will see that our dispatch times are normally a lot quicker than you experienced. If you would like to discuss this further, or would like any further advice on our delivery and returns policy, our friendly Customer Service Team is available 7 days a week on 0845 051 5885. Kind regards, Sam
Posted 10 years ago
P
Verified Buyer
“Haven't received goods yet - had good email notifications about order and despatch, but no phone call from the branch about delivery”
Helpful Report
Posted 10 years ago
Dear Pamela Thank you for your e mail. I have spoken to our Oxford store they do have your shoes ready for collection. The store has tried to call you but have been unable to speak to you. I hope this helps but if you have any further queries please do not hesiate to contact us. Regards Joanne Baldwin Customer Service Supervisor
Posted 10 years ago
E
Verified Buyer
“Good choice of shoes and boots. Easy shopping experience. However was stung by a very hefty bill for returning the shoes I ordered. Would use again if there was free returns.”
Helpful Report
Posted 10 years ago
Hello Elin, Thank you for your feedback regarding returns, I will make sure the comments are passed on for consideration. It will be shame for you to be put off shopping with us again in the future. Just in case you aren't aware - you can return your products to us Collect+, which is £4.85 for up to 3/4 pairs of shoes. We do realise that returning items can be expensive, therefore the links for this service can be found under the Delivery and Returns section of our website. We hope to hear from you again in the future, and if we can be of any further assistance in the meantime, please don't hesitate to get in touch. Kind regards Sam
Posted 10 years ago
T
Verified Buyer
“Good service but the boots did have a slight mark on them which I have managed to get out . perhaps checks from the warehouse need to be more intense?”
Helpful Report
Posted 10 years ago
Hello Tracy, Thank you for your feedback and I am glad you are happy with the service overall. Please accept my apologies that the boots had a slight mark on. I will be looking into how this boot was sent out without the proper and thorough checks that we normally carry out. I am glad you have managed to get the mark out and I hope this hasn't caused you too much inconvenience. Kind regards, Sam
Posted 10 years ago
M
Verified Buyer
“Shoes were lovely but were a little grubby. Service and packing etc was good”
Helpful Report
Posted 10 years ago
Hello Maria, Thank you for your feedback and I am sorry to hear you received the shoes in the condition you did - this is unacceptable. We do quality check everything before it leaves dispatch so I will be looking into how this has happened. I am glad you were happy with service overall though, and if you need any assistance now or in the future, please don't hesitate to get in touch. Kind regards, Sam Cochran
Posted 10 years ago
S
Verified Buyer
“Good delivery time. I ordered a pair of Lelli Kelly school shoes which came with a free gift unfortunately I didn't receive the free gift in the package with the shoes. Which as you can imagine left my four year old in tears as She was looking forward to the make up palette that came with shoes. I had to contact the customer service department to get an item which should have been packaged with the shoes. The missing item has since arrived some 4 days after the shoes. It was my first time ordering shoes over the internet and I don't think I'll be using this company's internet service again. I will purchase my little girls Lelli Kelly's from Selfridges from now on.”
Helpful Report
Posted 10 years ago
Hi Sheila, Thank you for your feedback and I will make sure it is passed onto the relevant departments. Please accept my apologies that the gift was not in your original delivery - I can appreciate it is a major part of the Lelli Kelly purchase (especially from the wearer's point of view) and I am sorry for any disappointment this has caused your daughter. I am glad to hear you have now received the gift, but if you need any further assistance, please don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
K
Verified Buyer
“The shoe colour was not as shown on the page it was a totally different light khaki. The box said stone. However the colour was not stone.”
Helpful Report
Posted 10 years ago
Hello Kevin, I am sorry that the item you received wasn't as expected. We haven't got a phone number for you, to discuss it further, but if you can call us on 0845 051 5885 we will be able to help. Alternatively, if you email us your telephone number, we can call you. We look forward to hearing from you. Kind regards, Sam
Posted 10 years ago
D
Verified Buyer
“The products offered are very good. The web site has a couple of glitches like photographs not opening or not available. In addition, the product having a photograph in each colour is not available on all products. In addition, when attempting to use a UK credit card with an offshore billing address, I received emails that this was not possible, which meant I was denied the ability to pay for goods without any currency conversions or commission. This meant my purchase cost ended up considerably higher than wanted. I should point out the latter was not a website glitch but advice from staff member who wrote that I would not be able to use my Lloyds Card.”
Helpful Report
Posted 11 years ago
Hi David, Sorry for the delay in replying, I have been looking into the details of your review. Thank you for the useful feedback and ideas- I have passed it all onto our Web Team to explore. In regards to your card, we can accept Lloyds cards but they need to be registered to the country and billing address that we're dispatching to, which is why I think your order was initially held up. I am glad we have managed to get it resolved and get your shoes to you, hopefully you are happy with your order. If we can be of any further assistance please don't hesitate to get in touch. Kind regards Sam Sam
Posted 10 years ago
R
Verified Buyer
“After purchasing 2 pairs of new school shoes at £85 on the 9th march I was disappointed when after 5 months both set were faulty and had started to drop to bits . After coming into store the manager agreed the shoes were faulty and after a long discussion offered a 50 % reduction on a new pair . The other pair she said she couldnt do anything for me as my son's feet had grown by a size but offer an exchange in the same size . If she had offered an exchange because of a product being faulty I thought under statutory rights i would also have the option to have a refund . Apparently not according to the manager of your darlington store.In the end she gave me 50% reduction on new shoes in a bigger size and said next time if they go faulty within 3 months they wont quibble I can have an exchange but it I thought the current guidelines was it a product should develop a fault you have 6months to request a refund exchange . Anyway sorry to ramble shoes are great , staff who fitted shoes were great just a shame theres not a clear policy in store about if something goes faulty what my rights are .”
Helpful Report
Posted 11 years ago
A Ni Chinneide
Verified Buyer
“I would rate the customer service I received at Charles Clinkard very highly. You are however badly let down by the delivery company that you use, and this is very unfortunate. The company in question delivered my order to the wrong address (number 11 rather than number 1/1). When I phoned up after receiving a message informing me that the delivery had been unsuccessful, the person I spoke to refused to acknowledge that her company had made a mistake with my address. She was adamant that I was the one in the wrong, that I was the one who had entered the incorrect address. This is not the case, and it doesn't look like it was Charles Clinkard's fault either, because I checked the emails confirming my order. Because of this I would I'm afraid be reluctant to buy from you online again, unless you could guarantee a better, more professional service from the delivery company that you use.”
Helpful Report
Posted 11 years ago
Hello Aoife, Thank you for your feedback and I am sorry to hear you have been let down by our delivery service. I have been investigating into your issue and it does appear that the delivery company had misinterpreted the address, so please accept my apologies about this on their behalf. Our delivery method reflects on our business as a whole so naturally I am disappointed that their service hasn't matched that of our own and what we would expect our customers to experience. You can request an alternative delivery method like Royal Mail if you wish - you just need to contact us upon placing your order, or include your wishes in the special instructions section at the Checkout page. Please be aware though that Interlink are generally really good and I do think that this was an isolated incident - so I hope it hasn't put you off! If you need any further assistance please don't hesitate to get in touch. Kind regards, Sam Cochran
Posted 10 years ago
J Procter
Verified Buyer
“I would welcome either the option of a free return service or the use of a drop off/ collect at a local supermarket which your competitors offer. This would encourage me to use your company more. Thank you.”
Helpful Report
Posted 11 years ago
D Kirk Jones
Verified Buyer
“Quick delivery and overall satisfaction with service - one small niggle is that the clogs I purchased were described as having 'wooden soles' which was incorrect and initially made me want to return them. Once I realised I would have to pay to return them, I decided to keep them as they are very comfortable, but juts not quite as stylish as I was led to believe. Otherwise, I love your website and the variety you offer.”
Helpful Report
Posted 11 years ago
Charles Clinkard is rated 4.8 based on 50,197 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request