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Charles Clinkard Reviews

4.8 Rating 50,196 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,221
 Metrics Info
4.8
Based on 50,196 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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L Bonner
Verified Buyer
“The shoes were exactly what I wanted. Unfortunately both pairs of shoes looked 2nd hand. Both had marks on and those looked like they had be worn.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 10 years ago
E Huntington
Verified Buyer
“two pair of shoes were ordered only one turned up. On enquiry I was sent a reply stating that an email had been sent telling me one pair was out of stock, only I never received this email!”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. I am sorry you did not receive our email. When I have checked it was definitely sent on the 3rd March although I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 10 years ago
Mrs C Pilat
Verified Buyer
“I had no problem with the purchasing process, however, living in France it was imposisble to track the order... In fact I couldn' and actually called your client services to find out how I could track my order..and was told that you couldn't track it either! The order arrived today (placed order a week ago), and I had to sign for it..but despite trying to search on the French postal service website using the tracking reference I was never able to track it Package arrived ok but torn i.e. someone had a look at what was in it... As I mentioned on a previous survey, I'd prefer to have better packaging and tracking procedures for overseas clients.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. I am sorry to hear about the lack of information we were able to give with regards to the tracking of your parcel. I can see we despatched your order with Royal Mail and unfortunately once it is in their hands, we aren’t able to track it any further until the item is delivered. We are currently trialling a brand new international delivery service via the UK courier Interlink, so it is very likely if you order from us in the future your parcel will be delivered by them and you will be able to track your item each step of the way. With regards to the packaging, thank you for your feedback – I will pass this on to the relevant department. Kind regards, Rosie, Customer Services.
Posted 10 years ago
M Brown
Verified Buyer
“My initial experience when trying to place the order was both frustrating and time consuming and led to me commenting unfavourably. The phone call in response was friendly, concerned and helpful. The order was subsequently placed and I am quite happy with all but the on-line ordering. M. H. Brown”
Helpful Report
Posted 10 years ago
Hello Margaret, Thank you for your comments. I am sorry to see that you had a poor experience on our website. We have developed the website to make it as easy to use as possible , so any further feedback from you in regard to your experience would be very much welcomed. I am pleased that the person over the phone was able to help, and I can see that your order was fulfilled promptly. I hope you're happy with your purchase and that your experience online has not put you off shopping with us again in the future. Kind regards, Sam
Posted 10 years ago
J Randall
Verified Buyer
“The delivery to Portugal was made via a Spanish company, so the advisory e-mails were in Spanish. I was concerned when delivery was not made yesterday as advised, and the follow up e-mail offered a new date or collection - but the only collection point was in Faro, 55 miles away! However, we received a further e-mail this morning, advising a new delivery time - this time the driver telephoned and we were able to meet him locally.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. We are currently trialling a brand new international delivery service, via the UK courier Interlink, in order to offer customers the fastest and highest quality service possible. We are therefore very grateful for feedback of your experience, which we will be sure to take into account when we decide whether to continue with this service in future. I am glad that you have now received your parcel and hope that you are pleased with your purchase. Kind regards, Matthew, Customer Services
Posted 10 years ago
E Hunter
Verified Buyer
“I made arrangements to be available on your specified delivery date. I was then advised it would be the following day and had to rearrange my plans. The irony is I would have been happy to wait longer for my purchase if you had given me a delivery date which would not change.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. We have been using Interlink as our primary courier for some time now, and the feedback we have received has been overwhelmingly positive. I am therefore sorry to hear you have encountered a delay in their delivery service. I will continue to pursue this matter with Interlink to see why this delay occured, and hopefully we can ensure that it does not happen again. I hope you are pleased with your purchase, and that you will continue to shop with Charles Clinkard in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
J Mainwaring
Verified Buyer
“Item received and courier gives an hour window delivery. That's the only good thing. Skechers are too tight so need to return and that's the bad thing, you have to pay for returns.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. I am pleased to hear that you were happy with our delivery service. It is a shame that the shoes you ordered are not the fitting you require. As you have suggested, although we offer free UK delivery, we do not currently offer a free returns service. However, we regularly review all of our procedures, and I will pass your comments on to be considered when we next discuss our returns policy. I hope this helps, and hope that you choose to shop with Charles Clinkard in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
B Smith
Verified Buyer
“Ordered three pairs of shoes. One was the wrong size but it may have been my fault clicking the wrong size. I have ordered and kept many pairs of shoes from Clinkard over the past couple of years, but this delivery was disappointing and I have sent all three pairs back for refund. Unfortunately, the postage was so expensive, it is putting me off making further orders in case I am not pleased with the shoes and have to return them again. Barbara Smith”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. I am sorry to hear you are disappointed with the returns service - although we do offer free UK delivery on all orders, we do not currently offer free returns. However, if you are looking to minimise your returns cost, I would recommend using CollectPlus. You can print a label at home and return it via a local drop-off point, and you would only be charged £3.49 to return a parcel weighing up to 2kg. Further details of this service can be found in the 'Delivery and Returns' section of our website. Alternatively, you are welcome to return the items to any Charles Clinkard branch for a refund. I hope this helps, and that you continue to shop with Charles Clinkard in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
S Fowler
Verified Buyer
“Slow to ship my purchase but once shipped, my purchase arrived the next day.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for this feedback. We advise that all orders are dispatched within a maximum of 5 working days, although we aim to dispatch all orders as quickly as possible and the vast majority of orders are dispatched within 2-3 working days. We also offer Express (guaranteed within 3 working days) and Next Day dispatch options on our website, at a cost of £2.99 and £5.99 respectively, should you be interested in future. We are pleased to hear that you were satisfied with the new CollectPlus delivery system that we are offering. We hope that you choose to order with Charles Clinkard again in the future. Regards, Matthew, Customer Services
Posted 10 years ago
C Murkin
Verified Buyer
“Given incorrect information regarding delivery times”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. I am sorry you were given the incorrect information, I have forwarded your comments on to the branch in question and they have been made aware of their error. Please accept my apologies for any confusion caused. Kind regards, Rosie Nixon.
Posted 10 years ago
J Simpson
Verified Buyer
“Delivery took about 5 days for 2 pairs of boots, which was okay, but the packaging was not great. One was wrapped too tightly resulting in it tearing and the boot box almost falling out and apart because of the resulting damage in transit.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. I am sorry to hear you have had this problem, and I will contact you in the next ten minutes to discuss this further. Kind regards, Matthew, Customer Services
Posted 10 years ago
S Gunter
Verified Buyer
“Disappointed that the shoes I ordered on a Thursday afternoon first day delivery, which I paid more for, arrived on Monday afternoon. I did not notice anything on the website which told me there was a deadline for next day delivery. It did not stop me using this method.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to offer this feedback. As you have suggested, our 'Next Day' delivery service is based on a 4pm cut-off each day, in order to meet our dispatch deadline with our couriers each evening. This means that any orders placed after this cut-off are dispatched the following day. We do try to make this information as clear as possible on our website for the benefit of all of our customers, and I will pass your comments on to the relevant personnel to ensure that this is taken into consideration in future. Kind regards, Matthew, Customer Services
Posted 10 years ago
E Dawson
Verified Buyer
“I have always had a very good service from Charles Clinkards - I was a little disappointed that the boots I ordered had not been checked prior to sending. The boots had a mark on the front which could not be removed - had to wait for a new pair to be ordered.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. I am sorry that you have encountered this problem, I will call you in the next ten minutes and hopefully we can offer a resolution. Kind regards, Matthew, Customer Services
Posted 10 years ago
A Belloli
Verified Buyer
“I was a bit unimpressed by CC's email updates once I'd placed my order. An email advising me that it was going to be delivered never materialised, so it was handy that I happened to be at home that morning. The handbag I'd ordered was lovely, but the popper/closure didn't work properly, which was disappointing. On the plus side, when I emailed Customer Service they rang me immediately and suggested I take the handbag to my local CC shop, where it was accepted as a return without any quibbling even though I'd binned the receipt. And a replacement bag was ordered. Everyone was lovely to me, but I was quite surprised to receive faulty merchandise in the first instance.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. All customers should be sent an automated confirmation e-mail, and another when the order is dispatched, so I apologise that this was not received on this occasion. I will pass it on to our technical team to ensure that this does not happen again. Furthermore, I am sorry to hear that your bag had this problem - all merchandise should be thoroughly checked before dispatch, and I apologise that this fault has been missed. I am pleased to hear that your problem with the bag has been resolved in store, and I hope that you continue to order with Charles Clinkard in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
D Jarmey
Verified Buyer
“Ordered online, first time ever for shoes. They did arrive quickly, but were grossly uncomfortable. Not C.Ks fault though. However I had to take them back to Bristol (50mile round trip) or post them back at my cost. The refund procedure was very efficient though. I would have tried some more in Cribbs Causeway Bristol, but the shop was heaving and cluttered. In my opinion very badly laid out, so I left without purchasing. Shame because I used to like this shop.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I am sorry to hear that the shoes that you purchased were not suitable. Unfortunately, this is part and parcel of the process of ordering shoes online - you can never be sure of fitting without trying them on. As you have suggested, we do not cover the cost of returns, although we do offer free UK delivery on all orders. However, our returns policies are continually being assessed and I will pass this feedback on to be considered. Finally, I will also pass on your comments regarding the store layout at the Cribbs Causeway branch - we would always strive to create the best and most comfortable environment possible for our customers, and hopefully it is soemthing we can address in future. I hope this information helps, and that you choose to order with Charles Clinakrd again in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
S Freed
Verified Buyer
“ordered boots in online sale 18/1/15. collected in store 25/1/15. disappointed with communication from clinkards as I hadn't had a phone call or e-mail to say they were ready for collection, I'd jut called to store on spec when I was shopping in city centre. not sure I'd wait 1 week for "click and collect" type service in the future?”
Helpful Report
Posted 10 years ago
Hello Steve, Thank you for taking the time to leave your feedback. It can take up to 5 working days to dispatch an order on standard delivery, although around 90% of orders are dispatched within 2 working days. We do also offer an expedited service at the point of checkout, which can guarantee a shorter delivery window if this is required, Your order was available in the Newcastle store from the 22nd of January so I am sorry you were not made aware that your shoes were available to collect. I will pass your comments onto the Branch Operations Manager who will follow this up with the store directly. I hope you are happy with your purchase and that this experience has not put you off ordering with us again in the future. Kind regards, Sam
Posted 10 years ago
A K Mckeon
Verified Buyer
“Speedy service. Product of satisfactory quality. Adequate packaging.”
Helpful Report
Posted 10 years ago
Hello Ann, Thank you for taking the time to leave feedback, we are pleased you were happy with the service. Kind regards Sam
Posted 10 years ago
S Cardash
Verified Buyer
“I ordered two pairs of shoes, one (as an afterthought) a few minutes after the other, in separate orders, so that my daughter would have a choice and could see which fitted best. Yet they arrived on different days! The items themselves were fine, but both shoe boxes arrived packed in branded plastic bags that smelled dank and nasty, as though they'd got damp. I threw them away immediately. My main problem was that although delivery was free and the Collect+ service was offered, I hadn't noticed that return postage was at my expense; and since one pair was uncomfortable (despite having tried the same style and size in another shop, which didn't offer the patent finish) and the others didn't look nearly as nice as in the pics, this was a significant cost. Whenever I've ordered online using Collect+ from other companies, returns have been free via a local store and I made an assumption. So just be aware of this before ordering unless you're 100% sure about your purchase!”
Helpful Report
Posted 10 years ago
Hello Suzanna, Thank you for your feedback. I am shocked to read that the dispatch bags you received had a smell. We haven't had this complaint before but I will follow this up with our couriers. I can assure you, it would not have left us in that condition. Unfortunately, at the moment, whilst we do offer free delivery, we do not offer free returns. We try and make this clear on our website both in our terms and conditions and on the description page under each product. We do continually review our delivery and returns policies so I thank you for taking the time to give us your feedback and I will ensure it is passed on to be considered. We keep an eye on the cost for returning items and most customers find it cheaper to use Royal Mail at the moment, usually coming out between £2-4 to return. We do offer a Collect+ link on our website too, so you can print a £4.85 label that will cover multiple items in a return. Also, you are welcome to return your purchases in store. I can see you live quite close to the Bristol Charles Clinkard store, please be advised for future reference, that your parcels can be returned there. I do hope this hasn't put you off ordering with us again and if we can be of any further assistance, please don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
L S Browne
Verified Buyer
“The ankle boots are excellent but the delivery service let you down. Instructions were given verbally and acknowledged on line that if no one at home to place the delivery in the garden shed and the padlock code was supplied. However the parcel was left outside the shed but crazily the delivery confirmation email stated the parcel was left in the shed but the photo attached by your carrier shows it placed outside the shed....not very clever. We also could not get your on line website to work which was why the order was placed verbally. Will not risk using you again although product and price excellent.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your feedback and I am sorry to read you have had a problem with delivery. The special instructions you left were added to the order and therefore passed to our couriers, Interlink. Interlink are usually very good at delivering parcels in the most convenient way for our customers but I am sorry that they failed on this occasion. Most special instructions are along the lines of ''leave in porch'' or ''leave with neighbour'' and I think your instructions, which were slightly more involved than Interlink normally get, were lost in translation. I will follow this up with Interlink because it shouldn't have been left outside the shed if there was a problem with the instruction you had left. I hope this hasn't put you off ordering with us again, as I stated above, Interlink are widely regarded as an excellent courier service and I am therefore confident that this was an isolated incident. We have logged the problem you had ordering online, on a separate note, but it doesn't look like it affected any other customers at the time, so we are struggling to get to the bottom of what the issue was. I am pleased that we could place the order for you over the phone, failing you ordering online. If you change your mind and decide to shop with us again, please note we are here to help and if there's anything we can do to assist, don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
N Stevenson
Verified Buyer
“Always have a good choice of stock and know the Childrens feet are measured correctly. The only let down I always seem to experience are the staff are not friendly and never approach you and ask if you need help. Both stores I visit Northallerton and Middlesbrough seem to lack the basic customer service skills, to be greeted with a smile goes a long way.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your feedback and I am pleased to hear you are happy with the choice we have on offer and the service we offer your children in store. I am, however, disappointed you are not happy with the service you get in our branches. We do pride ourselves on the high level of customer service we offer both online and in store, and therefore it is sad to read you have not experienced this. I will pass your comments onto our Branch Operations Manager who will follow up your comments internally with the branches you have highlighted. If we can be of any further assistance in the meantime, please don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
Charles Clinkard is rated 4.8 based on 50,196 reviews
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