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Charles Clinkard Reviews

4.8 Rating 50,196 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,221
 Metrics Info
4.8
Based on 50,196 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
V Buyer
Verified Buyer
“Disappointing that after ordering some shoes online I was told that they were out of stock.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your feedback. Please accept my apologies that we were forced to cancel one of the items off your order. It is never our intention to do this and we do it as a last resort. Unfortunately, when the sale is on and the prices are reduced, multiple orders for the same item can cause this to happen. We do avoid it where possible, and we will source it from our stores if it is available. In your instance, I am afraid we were left with no other option but to cancel. I hope this didn't cause you too much inconvenience and I hope you are happy with the rest of your order. Please be assured that no payment was taken from your card for the cancelled item. Kind regards, Sam
Posted 10 years ago
L Keynes
Verified Buyer
“Lovely shoes for my daughter although disappointed that two different a size shoes were sent out initially. However, customer service representative was excellent and sent a new pair which arrived the next day. Was also emailed a postage returns for other pair. Overall was happy and would recommend.”
Helpful Report
Posted 10 years ago
Hello, Thank you for taking the time to leave feedback. Please accept my sincere apologies that we didn't spot this mistake before you received it. We do rigorously quality check everything before it goes out, so I will investigate into how this one was missed. I am pleased you have received the correct item now and we have managed to resolve the situation. I hope that this incident didn't cause you too much inconvenience. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“The slippers I ordered and received are labelled as UK 12 EU 46 but these appear to be a size too small and are more like UK 11's. I've noticed that a lot of UK footwear suppliers are importing from China and other far eastern countries and are not checking the sizes that the manufacturers from these countries are stamping on the footwear, against the standard UK sizes that most UK customers would be familiar with. This is making shopping online for footwear very difficult.”
Helpful Report
Posted 10 years ago
Hello Andrzej Thank you for your feedback. It can be very difficult to compare different brands of shoes for fitting as different manufactures can vary in terms of size and width. We value you feedback and I can confirm I will pass it onto to the relevant departments so we can improve our site in the future. Kind Regards Joanne Baldwin
Posted 10 years ago
V Buyer
Verified Buyer
“Price on site was incorrect so had to call to have this corrected. When boots arrived I had been charged the higher incorrect price. Had to call again, not a freephone number, to get a refund. Calls cost me over £2 with waiting. Very happy with boots but not the site or service this time .”
Helpful Report
Posted 10 years ago
Hello Matthew Thank you for your feedback. I have had a look at your order and I do apologies that you were charged the incorrect price for your boots. We have refunded the difference for you and as a gesture of goodwill I have also refunded a further £5 today which should go towards the costs and inconvenience you have experienced. Once again please accept my apologies and if you have any further queries please do not hesitate to contact me. Kind Regards Joanne Baldwin
Posted 10 years ago
V Buyer
Verified Buyer
“Hello there, I thought the ordering and delivery process was very good. However I did notice on the delivery notes something about if the goods were returned and the box damaged, a charge would be made. However, the box was looking a little dog-eared when the boots arrived, so I wouldn't have been too happy about being charged if I'd returned the goods. There was what I'm guessing is a a small grease mark or scrape on one of the boots there was a sense of them not being 'box-fresh' - as thought someone had worn them about the house (although not outdoors). I have kept the boots because on the whole I'm happy with them, but perhaps it would be worth addressing my concerns above. Kind regards, Jeanette James”
Helpful Report
Posted 10 years ago
Hello Jeanette Thank you for your feedback. We do state on our website that we source shoes from our stores so they may not be box fresh they may have been tried on in our stores this is more common with sale items as they have been in the business longer. Due to the item you bought been in the sale this could also account for the damage to the box however the boots should have been re boxed if there was considerable damage and I will pass your comments onto our dispatch department. We very rarely charge for re boxing and this is usually when shoes are returned to us without the box or the box has been damaged deliberately. I hope this restores your faith in shopping with us but if you have any further comments please do not hesitate to contact me. Kind Regards Joanne Baldwin
Posted 10 years ago
V Buyer
Verified Buyer
“I received my Clarkes Morgan Carla boots in good time and good condition.I was disappointed that the price tag that was on the boots was £20 cheaper than the price which I paid on line.”
Helpful Report
Posted 10 years ago
Hello Joanne Thank you for your feedback. I have had a look into this for you and the price you paid is the current price of these boots and they have never been at a cheaper price. I am concerned to hear they have a incorrect price label attached so will give you a call in the next ten minutes so I can take more details. Kind Regards Joanne Baldwin
Posted 10 years ago
V Buyer
Verified Buyer
“pleased with the boots cannot fault them my only gripe at the checkout it said click here for an extra £1 of your purchase but it didnt apply it so why tell coustomers to do it of your not going to honour it”
Helpful Report
Posted 10 years ago
Hello Susan, Thank you for your feedback. We do offer our customers £1 off an order, for liking our Facebook page, however you have already taken advantage of this offer on a previous order you placed. As you can only like our Facebook page once, you can only benefit from the above offer once. I hope this makes sense, but if you require any further assistance, or if you would like to discuss this further, please don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“Goods arrived promptly however as boxes were not sturdy they had been crushed a little bit due to not being placed into another box or wrapped in bubble wrap for example to prevent this so giving these as a present was not as good as it could have been. Couriers do not handle packages with the care you would like to think they do and goods are often crushed under other parcels. If you used a sturdy outer carton then purchases would arrive in a much better condition.”
Helpful Report
Posted 10 years ago
Hello Janet, Thank you for your feedback and I am sorry to hear about the box being damaged in transit. At the point of dispatch we should take every precaution against packages being damaged, so I apologise that this wasn't the case. I will pass on your comments to our dispatch team to help improve the service we offer, so thank you for bringing this to our attention. I hope it did not cause you too much inconvenience and as I am confident it has been an isolated incident, I hope it has not put you off shopping with us online again. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“Rather slow to deliver and very poor service when I went in to collect boots due to few staff and very young uncommunicative staff”
Helpful Report
Posted 10 years ago
Hello Julie, Thank you for your feedback and naturally I am disappointed to read about your experience. It can take up to 5 working days for dispatch and we did dispatch your order well within this time. I am sorry if there was any delay in the store notifying you about collection. I will forward your other comments onto our Branch Operations Manager so he can look into them and deal with it internally. We will use your comments to help improve our online service at store level, so thank you for bringing your experience to our attention. I hope you are happy with your boots and if you would like to discuss your experience any further, please don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“I purchased an Aspen handbag as a gift for my mother and she is very delighted with it. It was described as SIRCO CANVAS REMOVABLE STRAP HANDBAG, but it was labelled Aspen, not Sirco, made of nylon, not canvas and the strap was not detachable. Luckily we guessed what the correct material and labelling was from the photo and the strap did not look detachable in the photo and indeed turned not to be detachable when the item arrived - it didn't matter to us as we were not looking for detachable handles, but more care with descriptions would be desirable. The item was properly packed and arrived about 7 days after we placed our order, which was slower than many items I ordered on-line, but still acceptable in the Christmas rush.”
Helpful Report
Posted 10 years ago
Hello Sarah, Thank you for your feedback and I am sorry about the confusion surrounding the descriptions. What you have outlined is fair and valid and I have passed it onto the team involved in descriptions on our website. I am really pleased that your Mother was delighted with the parcel despite the above, and please be assured we will be amending the details of the item you ordered to better reflect the bag. I hope this did not cause any inconvenience, and if you would like to discuss this any further, please don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“Was not impressed with the length of time it took to receive the goods. Despite requesting that the parcel be left with neighbours if I was not in, I was still forced to collect it myself from the sorting office, however, I do accept that this was as much the Post Office's fault as C Clinkards. The shoes are as described online and I was very happy to find shoes that I liked in the colour I wanted at a reasonable price.”
Helpful Report
Posted 10 years ago
Hello Mrs Robinson, Thank you for taking the time to leave your feedback. Firstly, I am pleased you're happy with your purchase and that you have received them in time for Christmas. I am truly sorry that you didn't receive your parcel as requested. Whilst it was Royal Mail's mistake, we use them as a delivery option and therefore we take equal responsibility for their mistakes. I will look into the problem you have encountered to ensure it doesn't happen again, simply because the delivery options we use, are used to provide the most convenient service to our customers, and this clearly wasn't the case here. I hope it did not cause you too much inconvenience and I hope this hasn't put you off ordering with us again in the future. Have a wonderful Christmas, and if we can be of any further assistance in the meantime, please don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“LOVELY COMPANY AND GOOD CHOICE OF HIGH CLASS SHOES. BUT I HAD PROBLEM WITH DELIVERY AND RUDE OPERATOR.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your feedback. I am glad to hear you have had a good experience with us, but I am disappointed to read about the problem with delivery. Can you provide us with more information so that we can investigate this? Hopefully in doing this, it won't happen again. If I call you in the next 10 minutes, would this be convenient? Kind regards Sam
Posted 10 years ago
V Buyer
Verified Buyer
“Your shop in Wetherby used to be privately owned and was a shop to which my mother & I were regular visitors. I came into the shop on 15.11.14 to buy loafer style shoes. I tried several pairs on, however, at no time did the assistant offer to fit my foot into the shoe, I was left to try the pairs on unassisted and without a shoe horn. I finally decided upon a pair of boots. These were ordered in black for me to collect a few days later. This part of the service was superb. I went to collect them on 21.11.14 and tried them on. Altho a different assistant was in the shop I had the same response. Sadly, this does not make for me being likely to visit again. The choice of shoes is extensive and everyone is very polite but certainly not very helpful when trying shoes on.”
Helpful Report
Posted 10 years ago
Hello David, Thank you for taking the time to leave feedback about your recent visit to our store. I am really sorry that your experience has not been in line with what we aim for as a company. Please be assured your comments have been passed onto our Branch Operations Manager to be dealt with internally. If we can be of any further assistance now or in the future, please don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“My 10 year old daughter and I are very happy with the boots. Exactly what we wanted. Only thing would be the location of where we live post can always take longer.”
Helpful Report
Posted 10 years ago
Hello Lesley, Thank you for your feedback, I am pleased to hear you and your daughter are happy with the boots. I am sorry delivery to the Highlands takes longer than most places in the UK. We do continually review our delivery methods in the hope we can address this in the future. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“As I had made the order with Debenhams and had the confirmation with them I was rather confused at having a further confirmation from you as there was no mention at the start and I was concerned that the order was being doubled up. I did not like a delivery where the item has to be signed for and having to wait in to do this. I appreciate the security but there must be a better way and am reluctant to order anything else because of this. Click and collect from a convenient pickup is a much better way forward.”
Helpful Report
Posted 10 years ago
Hello Mrs Fowler, Thank you for your message. Please accept my apologies for the confusion, we despatch certain items on the behalf of Debenhams. We do send a confirmation of despatch email including tracking details just to let customers know the order is on its way. I am sorry Debenhams do not give you the option to leave the order in a safe place, if you order through our website in future we do give you this option. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“The first pair were damaged but they exchanged them quickly although I had the hassle of returning the first pair.”
Helpful Report
Posted 10 years ago
Hello Bernise, Thank you for your message. I am sorry to hear you were unhappy with the quality of the first pair you received. Looking at the notes I can see we sent you a pre-paid label to return them to us and sent out a replacement pair on the same day - I hope you were happy with these. If you do have any further queries, please do not hesitate to get in touch. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“There was no info given about the boots online so I wasn't aware what they were made of. I sent an enquiry form asking if they were leather, but have still not received a response.”
Helpful Report
Posted 10 years ago
Hello Frances, Thank you for your message. I am sorry you never received a reply to your email, please accept my apologies. The boots you purchased are leather. I hope this helps but if you have any further queries please do not hesitate to get in touch. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“Ordered a pair of boots for click and collect at my local store. I ordered them on 31st October, had an e mail to say there had been dispatched on 1st November but did not hear from the store until 7th! When I collected the boots, the assistant took all the packaging off which was fine until I got home, found the boots too narrow and had to take them back to the shop when I realised I had no invoice. Luckily, because I took them back on the same day, they found the packaging and paperwork in the bin!”
Helpful Report
Posted 10 years ago
Hello Gillian, Thank you for your message. I am sorry you received an email on the 1st November to say your order had been despatched, I can see why this is confusing when your parcel was not available in store until the 7th. Please accept my apologies for this. Normal despatch time is 2-5 working days and your parcel was in transit to the store in between these dates. With regards to the packaging, this isn't normal protocol and I will make sure this is looked into and your comments will be passed on to the shop in question. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“Disappointed that I have to pay postage to send shoes back that don't fit”
Helpful Report
Posted 10 years ago
Hello Alison, Thank you for your message. I am sorry to hear you are disappointed but as advised on our website, unfortunately we don't offer free returns. We do, however, highlight CollectPlus as a more economical way of returning products. At a price of £4.85 for up to 2kg, you can include 2/3 shoes in one parcel. Alternatively you can return to any one of our shops within 35 days, which I can see you have done on this occasion. Whilst we don't offer free returns currently, we do regularly review our policies and procedures, so please be assured that I will be passing your comments on. I hope this information helps, but if you have any further queries please do not hesitate to get in touch. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“My daughters boots had to be ordered in and they took a week. I could have walked away and ordered them online and received them in two days. Also, due to demands on staff, the lady serving us was taken away by another customer whilst we were waiting to order the boots. This left me to explain to another staff member, once they were free, what we were ordering and what size. Yet again I felt like walking out and ordering online as I knew the size we needed.”
Helpful Report
Posted 10 years ago
Hello Annette, Thank you for your message. I am sorry you found ordering in-store not the best of experiences and that you had to explain more than once which boot you required, please accept my apologies for this. I will pass your comments on and we will investigate internally. Just to clarify, if you order in one of our shops or online, the despatch time is the same. It should not take any longer than the 2-5 working days quoted on our website. Thank you for taking the time to message us, feedback is always appreciated. Kind regards, Rosie Nixon.
Posted 10 years ago
Charles Clinkard is rated 4.8 based on 50,196 reviews
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