Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 45,038 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 45,038 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 2nd March 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won't order from you again as the returning goods is too expensive.”

Helpful Report

Posted 2 months ago

Thank you for your review. You can take returns back to any Charles Clinkard store where you can return for free ( there is one in a large shopping outlet near to you), or you can choose any postal service that you wish. Royal Mail second class is the cheapest method, but if you choose signed for next day for example, that would be expensive. There is no need to choose this method, as second class only take 24 hours longer to arrive and we process all returns within 3 working days. There is also a link on our website where for £4.49 you can return up to 10 kilo. This link is to Collect + who have outlets where you can drop off your package. I hope that this information is of help should you change your mind and do order again in the future. You also have up to 365 days to return an item so long as unworn. Kind regards, Janice - customer services

Posted 2 months ago

“Lovely shoes ordered but small sized when they arrived & had to return them. Expensive shoes that then cost me return postage! Won't buy from them again”

Helpful Report

Posted 2 months ago

Hello Thank you for taking the time to leave a review. I’m sorry to hear our returns policy has been missed at checkout. You can return your order to your local retail store for free. We do offer a 365 day return policy to make this more flexible for you. We offer a collect + label for £4.49 on our website that cover up to 10KG’s in weight. If you should ever need to return an item to us again, please don’t hesitate to contact us and we will be able to provide the best solution for your return. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 2 months ago

“Delivery ok, although delivery driver to busy on his phone to speak to me. Shoes had to be returned too narrow, not Clinkards fault but I was horrified @ having to pay to return it cost me £12.00 will not be ordering from Clinkards again.”

Helpful Report

Posted 2 months ago

Hello Thank you for your feedback. I’m sorry the courier did not provide the service we expect when delivering on behalf of us. Please accept my further apologies for how much you have been charged to return your order to us, I believe this may have been a premium service, which may have been unnecessary. We offer a collect + label for £4.49 on our website that cover up to 10KG’s in weight. If you should ever need to return an item to us again, please don’t hesitate to contact us and we will be able to provide the best solution for your return. Kind regards Michael

Posted 2 months ago

“Shoes - great - delivery times places and communication - dreadful”

Helpful Report

Posted 2 months ago

Hello Thank you for leaving a review. We are pleased to hear you are happy with your purchase. I’m sorry to hear you have not been happy with the delivery on your order. Your order was dispatched on the 3rd working day and should have been received by the store on the 4th working day. Once received at the store, they should contact you to let you know your shoes have arrived by calling or email, I’m sorry if you did not receive this. We appreciate your feed back and we will investigate if any method of communication has been missed when processing your order. Kind regards Michael

Posted 2 months ago

“Express shipping was misleading. Yes the order was delivered quickly after being dispatched but wasn't aware that I'd have to wait 3 days for shipping. 4 days after ordering is not Express shipping on any other website I have used. I would class this as standard shipping. Especially when you are paying extra for this service. The shoes were good and no problems there but wouldn't use again due to this unfortunately. If you are not in a rush then I would recommend but if you need them quickly I would look elsewhere.”

Helpful Report

Posted 2 months ago

Hello Thank you for taking the time to leave a review. I’m sorry to hear the delivery guidelines regarding express delivery have been missed at checkout. We do offer three different delivery types when applicable, Next day (dispatched the same day for next working day delivery, before 5PM) express (dispatched in 2-3 working days) Standard delivery, free for order over £40 (dispatched in 2-5 working days) For more information regarding deliveries, please check out the information provided on our website https://www.charlesclinkard.co.uk/delivery-i261 I hope this information helps and I’m sorry for any inconvenience caused. Kind regards Michael

Posted 2 months ago

“I was delighted with my Skechers purchase, so much so I decided to order another pair in the alternative colour. I was amazed that the price had increased by £25 in the space of 4 days since my order. I made a telephone call but was told that I would have to pay the higher price. Very disappointing. I did find the same shoes at another store at a competitive price.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your feedback. I am pleased to hear you are happy with your purchase. When you initially shopped with us this item was reduced in our sale. However, the price has now returned to the RRP. I am sorry you were disappointed. Kind regards, Hannah, Customer Service

Posted 2 months ago

“Love the shoe but too small - I'm normally a size 6, I ordered a 6.5 and it looks like I will need a size 7.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry that you found the shoe to be too small and hope that you find the size 7 to be a perfect fit for you. Kind regards, Janice - customer services.

Posted 2 months ago

“Website is fine- choice of footwear excellent. However the boots I purchased leak like a sieve in the rain. I was really pleased with them. Good fit, look good too. But in the rain not only were my socks yet but the whole inside of the shoe was also wet. So disappointed.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry you are disappointed with your purchase. Many of the Rieker ladies boots, are manufactured using a hand stitched lasted method of construction. This along with soft natural and synthetic materials used in the manufacture of Rieker footwear provides supreme flexibility and comfort features, for which the Rieker brand has become renowned. However with this construction method there is a possibility that water can penetrate the stitch holes. Considering this, unless the style is advertised as waterproof, unfortunately, there may be some water ingress. I hope this information helps and that you will accept my apologies for any inconvenience caused. Kind regards, Hannah, Customer Services

Posted 2 months ago

“1st boot order came with faulty toe Reordered boots looked ok When putting the 1st boot on the loop on the heel to aid putting the boot came apart from the stitching I now need to find a cobbler to repair Dissapointing”

Helpful Report

Posted 2 months ago

Thank you for your review. Please contact us on sales@clinakrd or call us on 0345 241 7742 so that we can help with this. Once you have been to a cobbler we would not accept the order back, however if there is a fault, we would be happy to look at these for you. We do hope that you will get in touch. Kind regards, Janice - customer services

Posted 2 months ago

“Delivery was fine, as expected. However, on two occasions there were problems with my online order. The first pair of shoes had a mark on one of the shoes, suggesting they had been worn. The replacement pair were ill matched: one shoe was faded; it even said, hand written on the box, "Right shoe faded". I did not make a purchase.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave feedback. It's disappointing to learn about your experience when shopping with us recently. Rest assured, I have passed your correspondence to our warehouse manager so he can investigate this matter, and our Customer Services Team will contact you shortly for some further information. Kind regards, Hannah, Customer Services

Posted 2 months ago

“Was sent the completely wrong order, reported it and was sent a free postage label within an hour. Still waiting for the actual order but cant really fault the customer service so far”

Helpful Report

Posted 2 months ago

Thank you for your review. We are sorry that you were sent the incorrect item and apologise for the inconvenience caused. We can see that the return label has been used and will send out the correct item straight away to avoid you having to wait longer to receive your order. Thank you for giving us the opportunity to correct our error and also for mentioning the customer service that you have had. Kind regards, janice - customer services

Posted 2 months ago

“Boots I ordered were too small but it’s cost me a fortune to return them via post”

Helpful Report

Posted 3 months ago

Thank you for your review. You can take orders back to any Charles Clinkard. There is a store wiithin 3 mils of where you live, where they would have arranged a refund for you. ALternatively there is also a link on our website where for the discounted price of £4.49 you can return up to 10 kilo in one package. With Royal Mail you can use second class to reduce the cost and add tracing for around 80p more. An overnight service can cost a lot and is not needed. I hope that this helps for future reference. Kind regards, Janice - customer service

Posted 3 months ago

“Friendly service,simple ordering process and prompt delivery.Sadly,however,the pair of boots ordered turned out to be one boot each of two entirely different designs ! Therefore they had to be returned,so will now be very wary of ordering footwear online !”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry that this happened and can see that you let us know so that we could arrange their return and refund. We apologise sincerely for your inconvenience and do hope that you will order again in the future, as this is not our normal standard. All orders should be quality checked before dispatch and on this occasion it obviously was missed. We will let our dispatch team know and ask them to be more careful in the future. Kind regards, Janice - customer services

Posted 3 months ago

“Happy with the style and size of shoes. Unhappy that I paid £69 for them but they arrived with a £49 sales ticket”

Helpful Report

Posted 3 months ago

Thank you for your review. I am sorry to hear that these shoes had a sticker on them. Sometimes when items are going into sale, there can be a crossover and we would honour the lower price, however on this occasion, the price of £69 was the correct price. Would it be possible for you to send an image of the sticker to us via email? Our email address is sales@clinkard.co.uk. We look forward to eharing from you. Kind regards, Janice - customer services

Posted 3 months ago

“Overall dissapointed colour very different from advert.”

Helpful Report

Posted 3 months ago

I am sorry to hear that you are not happy with the colour. Colours can look different depending on the browser that you use. You can ring us on 0345 241 7742 or email sales@clinkard.co.uk where we will be able to help if you would like to return the item to us unworn. Kind regards. Janice - customer services.

Posted 3 months ago

“Do t know why I’ve been made to fill this in before I get my product”

Helpful Report

Posted 3 months ago

Thank you for your review. You do not have to fill this in at all if you prefer not too, and if you do wish to make a review, you can wait unti the product has been received. I am sorry to hear that you thought that you had to do this, when it is optional. Kind regards, Janice - customer services

Posted 3 months ago

“Nice shoes and good purchase experience, except haven’t received my cash back (Top Cash Back)”

Helpful Report

Posted 3 months ago

Thank you for your review, we are pleased to hear that you like the shoes that you received and also that you had a good experience shopping with us. With regard to the cash back, that is not to do with us. You will need to go onto the Top Cash Back website and get in touch with them. We hope that they will help you. Kind regards, Janice - customer services.

Posted 3 months ago

“Ordered a pair of boots that I'd had my eye on for a while. They arrived and had clearly been worn, as the leather was creased with wear, although the soles were as new. I needed the boots for the Christmas break but I photographed them and contacted customer services, who offered me a 10% discount. I accepted this as I wanted the boots - had I not been in a hurry, I would've returned them.”

Helpful Report

Posted 4 months ago

Thank you for your review. Shoes may have been tried on, as on occasion customers do order different sizes to try on for size and return a pair to us. So long as unworn, these items will go back into our good stock for resale. This being the case, all items should be checked upon their return and again if they are being sent out to another customer so we are sorry to hear that there were creases on our shoes when they were sent to you. Thank you for contacting us and also for accepting the discount. We hope that this doesnt spoil the enjoyment of the wearing of the shoes to much. Kind regards, Janice - customer services

Posted 4 months ago

“I ordered a pair of slippers as a Christmas present, they arrived quickly but I was disappointed to find that the box was very badly damaged which for an intended gift looked awful. I’m sure the slippers will be well received but they would have looked much better if the box was in one piece.”

Helpful Report

Posted 4 months ago

Thank you for your review. I am sorry to hear that the box was damaged. The box is ultimately there to protect the slippers in transit and we are pleased to hear that they are ok. However, with them being for a present we understand your disappointment. We do have several stores near to you, if you would like to pop in and let them know, we would be happy to provide a box for you, or they do have lovely boxes for around £2.99 in some of the card shops. We would be happy to refund this cost for you should you decide to do this. Please do not hesitate to contact us if needed. 0345 241 7742. Kind regards, Janice - customer services

Posted 4 months ago

“Great service being able to have product delivered to store however no email or call to let me know they were actually at the store! I called in on the off chance and the item was there a week after ordering. Was told I should have had a phone call…..”

Helpful Report

Posted 4 months ago

Thank you for your review. I am sorry that nobody contacted you to let you know that your order was in store ready for collection. Looking at your order, there is not a phone number to contact you (you will be able to see this from your order confirmation), however we could have emailed to let you know it was there. This has been a lapse on our part for which we are genuinely sorry. Kind regards, Janice - customer services

Posted 4 months ago

Charles Clinkard is rated 4.8 based on 45,038 reviews