Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,978 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,978 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes too small, not a s8 (41, which is a UK 7.5). Returned.”

Helpful Report

Posted 4 months ago

Thank you for your review. I am sorry to hear that your shoes were too small. We do hope that you found our returns process to be satisfactory and easy to use. Kind regards, Janice - customer services

Posted 3 months ago

“I wasn’t impressed with the presentation of the shoes I purchased, for the price I paid. The box was damaged and the shoes looked like they had been tried on, and were thrown in the box. When ordered from Josef Seibel directly for the same pair in a different size, there was much more care in how they despatch and package their shoes. So a little disappointed. Also was a slight mark on the shoe but husband was happy to keep the shoes so didn’t complain”

Helpful Report

Posted 4 months ago

Thank you for your review. I am sorry to hear of your disappointment with the packaging of your shoes. We do have replacement tissue and boxes for any that are damaged or not properly packed, I am sorry that this was not used to package your shoes. Please be advised that I will let our dispatch team know of your disappointment and ask them to be more careful in future to avoid disappointment to others. Kind regards, Janice - customer services

Posted 3 months ago

“The boots arrived very quickly, however I ordered black and a pair of tan boots arrived! I had to drive 10 miles to return rather than pay to send them back.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us a review. Please accept my apologies for the error with your order. This is an item that is dispatched directly from the supplier so please be assured we are looking into this further. Had you contacted our Customer Service Team, we of course would have assisted in returning the item at no cost to yourself. But I am glad to see our Stratford branch were able to assist in your return and hope you were happy with their service. Kind regards, Hannah, Customer Services

Posted 4 months ago

“Boots arrived quickly. Unfortunately they were too narrow so had to return. £5.30 to return would put my off further purchases though.”

Helpful Report

Posted 4 months ago

Thank you for leaving us a review. If an order is not suitable we ask customers to cover the cost of returns postage but offer a Royal Mail label on the returns page of our website for £3.20 to give our customers the best price. Alternatively if you are close to a Charles Clinkard branch, you can return instore. I am sorry if you were not aware of this but if you shop with us again all returns information is available on our website. Kind regards, Hannah, Customer Services

Posted 4 months ago

“Footwork is absolutely fine, but it looks like a returned item. You can see shoes has been tested before and the box is always crumbled. In the past we have returned shoes couple of times after ordering because of this same reason.”

Helpful Report

Posted 4 months ago

Thank you for your email. I am sorry that you were not happy with the quality of the shoes. Shoes may have been tried on, however they should have been checked before dispatch to ensure that they were not marked and were good to be sent out. We apoloigse for your inconvenience and hope that if you wish to return them to us, you will give us a call on 0345 241 7742 or email sales@clinkard.co.uk so that we can help. Kind regards, Janice - customer services

Posted 4 months ago

“Ordering is easy, however, paying for return of goods is not great”

Helpful Report

Posted 4 months ago

Thank you for your review. We do deliver free of charge however you can take any returns back to a Charles Clinkard store if you have one close to you. There is also a link on our website where for the reduced cost of £3.20 you can purchase a Royal Mail tracked return label. We hope that this information may help for future reference. Kind regards, Janice - customer services

Posted 4 months ago

“Birkenstocks look fine but surprised to find the price on the box was considerably less than the amount I paid. I guess £72 is the in store price so one does pay for P&P despite website saying that is free.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave us a review. I sincerely apologise for any confusion caused and will happily look into this further. A member of our Customer Service Team will be in touch with you to advise the next steps. Kind regards, Hannah, Customer Services

Posted 5 months ago

“Unfortunately, the shoes I ordered didn't fit and had to be returned. Having to pay for postage to return doesn't encourage me to use the company unless I can buy in one of the shops.”

Helpful Report

Posted 5 months ago

Thank you for your email. We do deliver free of charge and ask customers to cover the cost of return. We have a link on our website to a Royal Mail tracked service for just £3.20. Alternatively you can take a return back to one of our stores if you prefer. I do hope that this information is of help. Kind regards, Janice - customer services

Posted 5 months ago

“Lovely quality boots but had to return as the top was far too narrow”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear the boots were too narrow for you. We do hope that you found the return process easy, we refund within 3 days of receiving orders back here. Kind regards, Janice - customer services

Posted 5 months ago

“The shoes and slippers I ordered were great as the last order I had was. delivered on time and well packed. However I was extremely disappointed to find that the shoes Gabor Amulet Size 4 . TThey are comfortable and as I have a couple of different colours in this trainer I wold reccommend them.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave feedback. I'm pleased to hear that most of your order met your expectations. The current price for Gabor Amulet is £95, so I am sorry that you received a pair with the incorrect label attached. That said, I'm happy to refund the difference for you. It has been processed today, and you should see the funds back in your account in the next day or so. I hope this helps. Kind regards, Rosie, Customer Services

Posted 5 months ago

“I was very disappointed to receive my boots that were not the quality I would expect. I did email customer services along with a picture of the issue and also mentioned that the box that the boots arrived in was digusting and was told this can happen during transit, which I don't believe is the case. I have returned the boots today requesting a replacement pair to be sent out.”

Charles Clinkard 3 star review on 18th November 2024

Helpful Report

Posted 5 months ago

“The boots arrived and were very good quality. Unfortunately they were too narrow so I had to return them. I found the return portal very ambiguous and downloaded the incorrect label. I ended up paying twice for the return. Other customers beware.”

Helpful Report

Posted 5 months ago

Thank you for your review. The link that we have on our website if for Royal mail and you can have a label or a QR code. We are sorry to hear that you selected the incorrect one. You should be able to have a refund on an unused label, if you would like to contact us, we may be able to help with this. You can email sales@clinkard.co.uk. Kind regards, Janice - customer services

Posted 5 months ago

“Lovely shoes ordered online but size 5 was too big for me so unfortunately had to return.”

Helpful Report

Posted 5 months ago

Thank you for your review. We do hope that you found our returns process easy and that you find a pair of shoes that are a perfect fit for you. Kind regards, Janice

Posted 5 months ago

“Surprised that staff do not now 'fit' shoes as they used to do. Just hand them to you and watch while you put them on yourself . Are they not trained to help you into shoes with a shoe horn like they did in the past?”

Helpful Report

Posted 5 months ago

Thank you for your feedback, we appreciate you taking the time to leave your comments. While we're happy to assist wherever possible, we aim to respect personal space and provide a comfortable shopping experience for everyone. If you'd prefer more hands-on assistance, such as help with trying on shoes or using a shoe horn, please let one of our staff members know - they'll be happy to help you. Kind regards, Rosie, Customer Services.

Posted 5 months ago

“They stock Gabor shoes in my size (9). They would have got more stars if the shoes I would like, and there are often several styles, were in stock. The choice goes from hundreds to generally less than 30 and half of those are trained types.”

Helpful Report

Posted 6 months ago

Than you for taking the time to leave us your feedback. We are sorry if we do not always have an array of styles in your needed size. If you see a product on our website you can either sign up for email notifications to be alerted when your size comes back in stock, or you can contact our Customer Service Team and we can look into this further. Kind regards, Hannah, Customer Services

Posted 5 months ago

“The service from Clinkards was very good. However, the Barbour bag was not the colour I expected; it is described as Olive and the bag is brown which is disappointing.”

Helpful Report

Posted 6 months ago

Thank you for leaving feedback on your recent purchase. I am sorry for any confusion caused. We have made every effort to display colours accurately, but a product's true colour may not exactly match that shown on our website, your products may vary slightly from those images. We have a 365 day returns policy so if the bag is not suitable you can take to any branch or post back to us for a refund or exchange. Kind regards, Hannah, Customer Services

Posted 6 months ago

“I actually came in store to try boots, the pair I narrowed down to I asked if they came in leather and half sizes to which I was told they didn’t. Once home I decided to order on line where I realised they came in half sizes and leather. Ordered myself! This wouldnt put me off thought as choice and ease of ordering is still good.”

Helpful Report

Posted 6 months ago

Thank you for your review. I am happy our shop was able to assist in narrowing down your choices and glad you were able to find the boots in your preferred material and size. We hope the boots are suitable and you shop with us again. Kind regards, Hannah, Customer Services

Posted 6 months ago

“Sadly the first pair of boots I ordered arrived faulty with a broken zip. After a phone call to CC I was sent a prepaid label to return them and a new pair arrived ( perfect this time) as soon as my proof of postage was confirmed. I was, however, disappointed that "quality control" had not picked up the fault before mailing which would have saved me a lot of upset and hassle.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience. I'm pleased we were able resolve the issue for you swiftly. That said, I can understand that you were disappointed in receiving a faulty item. Please be assured, your feedback was passed to our warehouse and I'm confident you would not have the same problem in future. Thank you for being understanding and I hope you will shop with us again. Kind regards, Rosie, Customer Services.

Posted 6 months ago

“Fast delivery. Didn't like the slippers at all returned but had to pay for returned item. Was easy to return though”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear that you did not like the slippers and that you had to return them. Thank you also for letting us know that you found the return system easy. We do hope that you find a slipper that you like more. Kind regards, Janice - customer services

Posted 6 months ago

“The lady who served us was trying to serve too many people at the same time even though there were other assistants available. I would still recommend the store as you sell excellent shoes.”

Helpful Report

Posted 6 months ago

Thank you for your review. I can see that you visited our Wetherby store and will let them know of your customer comments. This hopefully will help them to attend to customers more efficiently. Thank you also for your comments on the shoes that we sell. We do try to supply the shoes that we know our customers will want and very pleased to hear that you are happy with them. Kind regards, Janice - customer services

Posted 6 months ago

Charles Clinkard is rated 4.8 based on 48,978 reviews