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Charles Clinkard Reviews

4.8 Rating 52,237 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,706
 Metrics Info
4.8
Based on 52,237 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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E
Verified Buyer
“We visited a store in Stratford upon Avon initially to window shop. The staff were friendly, and really helpful in bringing boots to try to help us find the right size. In the end I ordered a pair of boots to be delivered to my home as they didn't have my size. There was a new till that caused a bit of a delay. The staff were apologetic throughout.”
Helpful Report
Posted 4 months ago
S
Verified Buyer
“Following an online order which took days to reach the store I decided to buy from elsewhere as I couldn’t wait [amazon]. This was only my second time in store with my partner and we could not believe how slow & dis engaged the staff were . Seriously need some social skills . Staff appeared awkward and honestly scared of the customers so bizarre and a weird experience all round”
Helpful Report
Posted 4 months ago
Thank you for taking the time to leave your feedback. I’m sorry to hear your recent experience wasn’t what you expected. Our standard dispatch time is 2 - 5 working days, and your order was ready to collect within 4 working days, which is within our promised timeframe. That said, I completely understand that waiting can be frustrating, and I’m sorry it led you to make a purchase elsewhere. For the future, if you need something a little quicker, we offer an expedited service on most of our products - just get in touch with our Customer Services team and they’ll be happy to help. We hope to see you again in the future. Best wishes Rosie | Customer Services
Posted 4 months ago
M
Verified Buyer
“Very helpful staff in the Keswick branch who ordered the shoes as they didnt have them instock, they arrived in a verry timely manner and i am very pleased with them, many thanks.”
Helpful Report
Posted 4 months ago
S
Verified Buyer
“I have had excellent service from Charles Clinkard online . Deliveries have been quick and I am delighted that there is a long returns period allowed. I have bought 2 pairs recently and been able to choose between them. Charles Clinkard sells excellent quality footwear and I am pleased to have been able to buy a repeat of a style previously purchased 2 years ago.”
Helpful Report
Posted 4 months ago
R
Verified Buyer
“Very helpful telephone contact, able to identify item needed, item ordered it arrived very quickly without any hassle or irrelevant questions.”
Helpful Report
Posted 4 months ago
J
Verified Buyer
“The Sales Assistant was extremely helpful The boots were unavailable in the colour required but I was able to try a pair in another colour to ensure the fit was correct. The boots required were ordered with an option either to collect from store or have free home delivery and If they were not satisfactory they could be returned to the store with a full refund. The boots arrived three days later. Superb service. Thank you”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“I have recently made my first visit and purchase in store and online. In store there was a good product range and staff were friendly and helpful. Online the choice of products is greater, I had need to contact customer services and issue was resolved straight away.”
Helpful Report
Posted 4 months ago
B
Verified Buyer
“Excellent choice of shoes and sizes suitable for my size 8 feet for my London trip, arrived very quickly, returns of the unneeded sizes and shoes to local store was convenient. Shoes themselves (Gabor trainers) were perfect. I will definitely use again.”
Helpful Report
Posted 4 months ago
S
Verified Buyer
“Great customer service, easy to use website, returns procedure and quality products”
Helpful Report
Posted 4 months ago
C Prentice
Verified Reviewer
“Went into your Burford branch , I was helped by a lovely young lady call Lauren , so helpful ,knowledgeable also , brought protector and polish . Love my new boots . This has made my week away just that bit more perfect 👌 , with comfy feet . Well done Burford branch . You got it just right , in all areas of service . Really can’t fault you . I be back . X from slightly older person , who’s young at heart ! with slightly dodgy feet. 🦶”
Helpful Report
Posted 4 months ago
J
Verified Buyer
“Prompt delivery and really lovely boots.”
Helpful Report
Posted 4 months ago
Mrs
Verified Buyer
“Clinkards are the best shoe shop ever. The staff are always very helpful and polite .Very good service, I can't believe how quickly my gabor shoes arrived .My sister and I always shopped in Meadowhall store ,and we were sad when it closed,but its nice that we can ring up and order over the phone and speak to a person.”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Service is excellent. Staff on the phone are efficient, helpful and polite.”
Helpful Report
Posted 4 months ago
J
Verified Buyer
“Choice of good quality footwear attractively displayed. Staff are always polite, friendly and helpful..”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Easy to order boots, arrived promptly and fit perfectly. All as good as I had hoped. Will definitely shop online here again.”
Helpful Report
Posted 4 months ago
L
Verified Buyer
“I use them every year to buy my mum the lovely Mollie slippers. Always high quality and arrive on time.”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Fantastic service in your lovely Leeds store.”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Excellent service from Staff”
Helpful Report
Posted 4 months ago
J
Verified Buyer
“Excellent service. Product good quality. As described. Well packaged and speedy delivery. Would recommend”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Excellent Customer Service from girls in Kirkcaldy Branch.”
Helpful Report
Posted 4 months ago
Charles Clinkard is rated 4.8 based on 52,237 reviews
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