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Charles Clinkard Reviews

4.8 Rating 53,662 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
50,555
 Metrics Info
4.8
Based on 53,662 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

Write Your review

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A
Verified Buyer
“I recently used the Warwick branch. The gentleman who served me was so helpful. Although my choice of shoe was not available he ordered it on line and the shoes were delivered to my home the next day! Great service and perfect shoes.”
Helpful Report
Posted 2 weeks ago
G
Verified Buyer
“I have always received excellent service from CC but sadly rarely can I find shoes/ boots wide enough in size 9. A big problem! Will keep trying Thank you”
Helpful Report
Posted 2 weeks ago
L
Verified Buyer
“Ordered 3 pairs of shoes online on Saturday, it took till Thursday before being advised that the size 4 was now out of stock. Email correspondence advised that only 1 pair had been dispatched. I had to contact to find out about the other pair, they weren't aware of the issue and advised that they would have to contact supplier, I had to wait till Monday before I'd get up to date information. Eventually I was advised that the supplier did not have the stock! So after much chasing and clarifying, 1 pair of shoes were sent, 1 out of 3 is poor.”
Helpful Report
Posted 2 weeks ago
Thank you for sharing your review. Please accept my sincere apologies we were not able to fulfil part of your order. I understand the disappointment especially having to chase with us when we had not heard from the supplier. Whilst I am glad our Customer Service Team were able to update you, I am very sorry for the confusion and the delay. We hope you shop with us again to give us the opportunity to show our usual high standards of service. Kind regards, Hannah, Customer Services
Posted 5 days ago
W
Verified Buyer
“I received excellent communication, great service and quick delivery. The sketchers men’s training shoes were excellent. The one’s I chose.”
Helpful Report
Posted 2 weeks ago
L
Verified Buyer
“Very helpful shop staff and delivery was very good. Thank you”
Helpful Report
Posted 2 weeks ago
L
Verified Buyer
“Recently found Waldläufer H-Izzy Ladies Sandals on the Charles Clinkard website. I was delighted to see these were in the sale, so a great price! Very Happy!! Ordering and tracking was so easy. The service from Charles Clinkard was excellent. Highly recommend buying from them 👌”
Helpful Report
Posted 2 weeks ago
Mr
Verified Buyer
“Always use Charles Clinkard for all my shoes,as I have a wide foot .Unfortunately the sport shoes that I chose on this occasion are not too comfortable.As I have worn them I cannot return them so will hope that they will get better with wear. I will still buy from here as it's a good and reliable company”
Helpful Report
Posted 2 weeks ago
K
Verified Buyer
“Great watch 😊”
Helpful Report
Posted 2 weeks ago
A
Verified Buyer
“I went into your store today to return 3 of the 5 pairs of school shoes (we kept the other two) and the service was appalling! There was no one on the till at all, myself and another customer waiting to buy shoes were just ignored by the two people that I could see serving in the shop, and they were idly just chatting with customers and staying with them whilst they slowly tried on each pair of shoes (surely they could leave them to try them on themselves and say they would come back if needed?) and THEN when the couple had taken their time in deciding which to choose, the assistant allowed them to go to the front of the queue and asked us to move out of the way! She also continued to have a nice little chat with them, offering up various sprays for the shoes, and THEN, she took each shoe (there were 4 pairs bought) individually out of the boxes AGAIN (after they had just been trying them all on) to check the soles of the shoes to check they were ok. They all had a merry little time and I’m sure that couple would give a very fond review, but me and the other waiting customer literally kept looking at each other gobsmacked. It genuinely felt like the scene out of Love Actually when Rowan Atkinson was wrapping up the jewellery gift, all so unnecessary and a complete disregard for the other customers in the shop. If it wasn’t for me needing to return something I guarantee that I would not have waited to buy anything and I would have walked out and you would have lost out on custom. You definitely need to employ more staff in your shop.”
Helpful Report
Posted 2 weeks ago
Thank you for taking the time to leave your comments on your recent visit. I am very sorry you were not happy with the service provided but appreciate you bringing this to our attention to pass on to management for review. We hope this does not deter you from shopping with us again and sincerely apologise for any frustration caused. Kind regards, Hannah, Customer Services
Posted 5 days ago
S
Verified Buyer
“Rieker sandals for my partner & she absolutely loves them - unavailable at size 6 on Riekers website & long postage time on other sites - perfect order & delivery thank you”
Helpful Report
Posted 2 weeks ago
F
Verified Buyer
“Hi phoned your Newcastle shop and the lady couldn’t have been more helpful. I received my sandals 4 days later. I had been trying to find them for about two weeks. Very impressed by her manner. Will definitely be buying again. Thank you so much.”
Helpful Report
Posted 2 weeks ago
Mrs
Verified Buyer
“Ordered children’s shoes which were delivered to the wrong street and the shoes arrived with marks all over them and customer services weren’t very helpful and suggested cleaning the brand new shoes 🤦‍♀️”
Helpful Report
Posted 2 weeks ago
Thank you for leaving us a review. I am sorry to hear there was an issue with your delivery and your purchase arrived with marks. Please be assured, we have approached the courier and our Warehouse Manager so these incidents can be addressed accordingly. I am sorry if the resolutions from our Customer Service Team were not to your satisfaction, and if there is anything else we can help you with, please feel free to contact us. Kind regards, Hannah, Customer Services
Posted 5 days ago
L
Verified Buyer
“Very promp delivery. Customer service excellent.”
Helpful Report
Posted 2 weeks ago
C
Verified Buyer
“Quick deliveey”
Helpful Report
Posted 2 weeks ago
J
Verified Buyer
“Easy ordering and prompt delivery, will be using again!”
Helpful Report
Posted 2 weeks ago
A
Verified Buyer
“Easy to use website and order procedure and efficient service”
Helpful Report
Posted 2 weeks ago
M
Verified Buyer
“Excellent communication and delivery service of quality items.”
Helpful Report
Posted 2 weeks ago
A
Verified Buyer
“Very quik delivery”
Helpful Report
Posted 2 weeks ago
S
Verified Buyer
“Efficient delivery of chosen items; well describer on the website.”
Helpful Report
Posted 2 weeks ago
J
Verified Buyer
“Lovely slippers loved by 102 year old aunt”
Helpful Report
Posted 2 weeks ago
Charles Clinkard is rated 4.8 based on 53,662 reviews
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