Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 51,617 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 51,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 13th January 2026

307

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was always my favourite shoe shop in medowhall Sheffield, ordered two pairs of boots on line but unfortunately had to send one pair back, I found it quite easy and appreciate the reduced return postage.”

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Posted 1 week ago

“Great service quick delivery and love my boots”

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Posted 1 week ago

“Just what I was looking for, for winter walks. Very comfortable, ordered Monday before Christmas, they arrived Christmas Eve!”

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Posted 1 week ago

“Service was so quick and love my boots”

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Posted 1 week ago

“Great footwear and great company to deal with”

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Posted 1 week ago

“It was a very disappointing experience for us, being a sincere customer since 2019. I bought a formal shoes from Charles Clinkard, Nottingham. I did not get the shoes of my size from the shop, and hence ordered online (paid 65 pounds) as per the advice of the representative, whom I believe is the store manager. We received the shoes at my residence, and after trying, it was really uncomfortable and caused pain to my foot. Hence, went to the store to check for my options to return or get a replacement. From here, the disappointment started. When we entered the store and explained the situation, the store representatives were so rude, especially the manager. I tried to explain my situation with the shoes, and she told me it can't be replaced since it is worn. After wearing it, the pain was continuous and understood it can't be used as it will cause damage to my foot. I really thought that Charles Clinkard would take up my issue and react positively, as I was genuinely explaining my situation. And I understood that you should not be genuine; instead, you try to fake things up, give false details, and get the refund. We were really disappointed with the attitude of the store manager and representatives, as they showed no empathy, instead trying to send us out of the store without giving any solution. My wife bought a pair of boots for 80 pounds from the same store a couple of days before. I am frustrated and disappointed with this incident, and I thought of updating the management regarding the issue. It is very important to educate your employees to treat customers with empathy instead of enforcing the company policy with a direct 'No'. The issue would have sorted if they had offered me a pair of replacement shoes for the current shoes, which I could never use. I lost 65 pounds on this, and Charles Clinkard lost a customer since 2019.”

Helpful Report

Posted 1 week ago

Thank you for taking time to leave your review. I am very sorry to hear that you are having trouble with your recent order, and with the return process. While we do have a policy to consider when accepting shoes back, we do aim to assess them as much as we can. I apologise that your experience with this return process in one of our stores was negative; your frustration is understandable. A member of our Customer Services team will be in touch shortly to discuss this. Kind Regards, Sophie - Customer Services

Posted 1 week ago

“Very impressed with speed of delivery as it was so near Christmas.”

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Posted 1 week ago

“Boots came in quick time and are a great product.”

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Posted 1 week ago

“Love my shoes, excellent service as usual. Highly recommended.”

Charles Clinkard 5 star review on 31st December 2025

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Posted 1 week ago

“Wanted waterproof shoes for dog walking and these are great. Although they are ankle boots, they zip up so I don’t have to spend time doing laces. They are very warm and comfortable.”

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Posted 1 week ago

“Excellent”

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Posted 1 week ago

“Visited your Newbury store. All of the staff were so friendly and helpful. I wanted a pair of boots from the sale, but they didn't have my size. They were so helpful and ordered them online for me and I had them within a week - and just before Christmas too! I would definitely shop with them again.”

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Posted 2 weeks ago

“Excellent quality. Right price. Speed of delivery in spite of being so close to Christmas. Hassle free experience. Great satisfaction! Congratulations!”

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Posted 2 weeks ago

“Excellent service. Good competitive pricing. The staff are always friendly and willing to help with any request. Will be shopping again there soon.”

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Posted 2 weeks ago

“Great customer service.”

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Posted 2 weeks ago

“Easy online ordering process and kept informed of progress. Tel call to advise order had been received in store. Very smooth process and delighted with purchase.”

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Posted 2 weeks ago

“Quality products excellent service”

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Posted 2 weeks ago

“Delivery arrived as expected and parcel tracking proved very useful.”

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Posted 2 weeks ago

“Boots just what i ordered and arrived promptly in 2 days on Christmas eve. Brilliant service”

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Posted 2 weeks ago

“Great product arrived as expected”

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Posted 2 weeks ago

Charles Clinkard is rated 4.8 based on 51,617 reviews