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Charles Clinkard Reviews

4.8 Rating 49,748 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,656
 Metrics Info
4.8
Based on 49,748 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Anonymous
Verified Buyer
“Easy to order, fast delivery. As always.”
Helpful Report
Posted 1 week ago
M
Verified Buyer
“Website: 1) slow. 2) Please display the soles to see if traction is suitable. 3) Please provide heel height in product details to help easy selection. Positive: 1) Delivery - efficient. 2) Packaging inside shoe boxes - clean & tidy, plenty of clean tissue papers to protect the shoes, no longer feel like receivng a pair of shoes which have been tried and returned. Negative: Postal packaging - 2 recent parcels arrived torn and shoe boxes (mostly the lids) were damaged - as if receiving items fell off from the back of a truck! Upmarket merchandise, but down market packaging?! Negative impact on consumer psychology: I don't feel special when receiving the order. Suggestion: 1) Perhaps, the warehouse staff ought to be trained to close the parcel bag tightly wrapped round the boxes to minmise the possibility of bashing each other in a roomy bag, and could reduce the bag got caught and scratched with other parcels in transit. Do leave a handle though for easy handling for the delivey men. That's how I return your products. 2) If budget allows, packaged like John Lewis - boxes of shoes were packed in a box, with paper stuffing for protection. Subsequently, I feel valued and respected as their customer, and happy to shop with them again. Thank you for listening and keep improving your service. Excellent customer service otherwise!”
Helpful Report
Posted 1 week ago
Thank you for taking the time to leave us a review. I am sorry to hear about the challenges you faced with our website's speed and your postal packaging. However, it is good to know you were pleased with our efficient delivery and the care taken in packaging the shoes themselves. We appreciate your comments and please be assured, they have been passed on to the relevant departments. Kind regards, Hannah, Customer Services
Posted 3 days ago
R
Verified Buyer
“Bought in black as they cream had sold out in my size. Flexible fit for narrow fit ankles but wide -across -the -bridge -of the toes feet ( thanks arthritis ) but note that the footbed comes up small. I'm normally 37.5 but the 37 fitted perfectly. Very good - quality leather and comfy for bare feet, which not all cork - effect sandals are. The gold tone buckles are attractive and i hope will keep their colour. On one wearing socially , several people asked where they are from. Note that the buckles are for effect as these adjustable - width sandals are fastened with Velcro. A happy Gabor customer of 23+years+”
Helpful Report
Posted 1 week ago
T
Verified Buyer
“Beautiful shoes. Quality guaranteed. But the cut of thr shoe size is small. I bought the shoes for my wife but ended up giving them to my daughter because the shoe couldn't fit”
Helpful Report
Posted 1 week ago
J
Verified Buyer
“Good service, good price, excellent product.”
Helpful Report
Posted 1 week ago
K
Verified Buyer
“Easy to order arrived when stated Sandals comfortable worth the price”
Helpful Report
Posted 1 week ago
Miss
Verified Buyer
“Shoes arrived without damage, were just as described and quicker than I had anticipated.”
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
“Very efficient customers service. The shoes I have ordered - women's leather moccasins - are very comfortable, excellent style and quality of the leather. I will recommend.”
Helpful Report
Posted 1 week ago
S
Verified Buyer
“Very swift delivery.”
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
“Great company with super products The trainers are superb”
Helpful Report
Posted 1 week ago
J
Verified Buyer
“My shoes arrived on the correct day.wellpacked ,and just as ordered.Iwish that you still had a shop in Cambridge! J.B.”
Helpful Report
Posted 1 week ago
Mrs
Verified Buyer
“Fantastic quick efficient service received! Absolutely delighted with my sandals. Thank you”
Helpful Report
Posted 1 week ago
M
Verified Buyer
“Very comfortable wedge shoes. Super fast delivery too. I would recommend!”
Helpful Report
Posted 1 week ago
J
Verified Buyer
“Love the style and delivery was excellent”
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
“Fast delivery”
Helpful Report
Posted 1 week ago
R
Verified Buyer
“Ordering and receiving shoes from Charles Clinkard was very straightforward and delivery was good.”
Helpful Report
Posted 1 week ago
L
Verified Buyer
“Great service and shoes”
Helpful Report
Posted 1 week ago
G
Verified Buyer
“Excellent service via their on line ordering, very swift and professional.”
Helpful Report
Posted 1 week ago
M
Verified Buyer
“Store assistants in the Stratford shop supported the manager to offer suggestions and encourage a can do approach which resulted in them locating and organising the transfer in of some sandals which were otherwise out of stock. I am most grateful to them.”
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
“Parcel arrived quickly. Disappointed in shoes. Difficult to 'slip on', when taking off the insole comes out. I have other "slip on" with no problems.”
Helpful Report
Posted 1 week ago
Charles Clinkard is rated 4.8 based on 49,748 reviews
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