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Charles Clinkard Reviews

4.8 Rating 51,801 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,073
 Metrics Info
4.8
Based on 51,801 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Mrs
Verified Buyer
“Lovely shop and website. Online orders are excellent. Fast delivery and well packaged. The points and reward system is an added bonus.”
Helpful Report
Posted 9 months ago
S
Verified Buyer
“Hello, I am really disappointed because after a purchase I received a tracking number (RS467788926GB) on April 3rd and a link to the Royal Mail website and it is not possible to track the parcel. I still do not know where it is. The following day in the website of the Post Office of my city said it was on its way but nothing else until today (April 15th) I sent two e-mails to two different e-mail addresses to Charles Clinkard and none of the friendly Customer Services team on sales or help@clinkard.co.uk answered. I do not understand why now you are interested in a review which, obviously, will not be the best. Thank you.”
Helpful Report
Posted 9 months ago
Thank you for taking the time to leave us your feedback. I have been unable to find any correspondence in our inbox but I apologise if you have been left without any responses. With international deliveries, we advise 25 working days for delivery from the point of dispatch. Your order left the UK on the 4th April and the tracking updated once it was scanned by your country's delivery partner. The time in-between is whilst it is in transit and progressing through customs. Again, I am sorry for any disappointment caused but please be assured our Customer Service Team is available 7 days a week and can be reached by phone, email or live chat service on our website. Kind regards, Hannah, Customer Services
Posted 9 months ago
A
Verified Buyer
“Very helpful staff - and an excellent selection of footwear. Zigzag is a bit tricky! Their system would not let me purchase a returns label for the 2nd delivery I had - ie my order was sent in two separate deliveries. Why should Zigzag refuse to issue a second label when each one is being paid for?? My enquiry form to them was nor acknowledged nor replied to. I telephoned Charles Clinkard and a helpful member of staff issued a label & took payment which was a great telief!”
Helpful Report
Posted 9 months ago
L
Verified Buyer
“Prompt delivery as usual. Beautiful comfy Gabor sandals.”
Helpful Report
Posted 9 months ago
C
Verified Buyer
“I love the choice of footware available at Charles Clinkard so I always check out their site. Orders are always well packaged and received promptly. Returns are now simple by using the returns portal to print out a prepaid label. I like this facility and the refunds are prompt.”
Helpful Report
Posted 9 months ago
J
Verified Buyer
“Beautiful footwear... always very happy with my purchases... delivery quick and easy”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Arrived very quickly. The tissue inside the box was very tatty and torn (small issue but didn't make the sandals feel new!) but the sandals were very comfortable and customer service was great.”
Helpful Report
Posted 9 months ago
H
Verified Buyer
“Great service”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“The staff in the Newcastle store are exceptional. Extremely helpful and friendly. They always go the extra mile. The manager is professional, whilst still being friendly. Ordering online is easy as well. Very efficient, and speedy. There is always lots of information about your order. Customer services are helpful. I prefer shopping in store, but if something is only available online, it is a good backup. My recent online order was an example of this”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Excellent website, really pleased with the sandals I purchased, smooth easy transaction and great delivery timescale, packaged well - Thank you!”
Helpful Report
Posted 9 months ago
S
Verified Buyer
“Nice and easy to order, delivery was fairly quick and really happy with my shoes 😁”
Helpful Report
Posted 9 months ago
C
Verified Buyer
“I am delighted with the service Charles Clinkard gave me The shoes are what I wanted They arrived quickly and well packed I shall return in the Autumn to search for boots”
Helpful Report
Posted 9 months ago
N
Verified Buyer
“Charles Clinkard is now my go-to place for shoes. What a terrific range of choice from a trustworthy organisation. I've never been disappointed.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Charles Clinkard provided an excellent service but were unfortunately let down by their courier Parcel Force”
Helpful Report
Posted 9 months ago
C
Verified Buyer
“Good service lovely slippers good fit well made”
Helpful Report
Posted 9 months ago
R
Verified Buyer
“Excellent service. Excellent description of shoes on website. Well packed, outer packing could be paper based.”
Helpful Report
Posted 9 months ago
S
Verified Buyer
“Easy to order. Were delivered when promised.”
Helpful Report
Posted 9 months ago
C
Verified Buyer
“Very good service, shoes well packaged. Very pleased.”
Helpful Report
Posted 9 months ago
T
Verified Buyer
“I have purchased footware items from Charles Clinkard shops before, so knew that they are of good quality. This is the first time I have purchased online and I was not disappointed!”
Helpful Report
Posted 9 months ago
Mrs
Verified Buyer
“Best price for Gabor rollingsoft trainers. Fast post!”
Helpful Report
Posted 9 months ago
Charles Clinkard is rated 4.8 based on 51,801 reviews
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