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Charles Clinkard Reviews

4.8 Rating 51,801 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,073
 Metrics Info
4.8
Based on 51,801 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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A
Verified Buyer
“I have found this company’s online services to be very efficient. There is a lot of choice in what they offer. I was very disappointed when their Guildford store closed like so many other lovely shops.”
Helpful Report
Posted 9 months ago
R
Verified Buyer
“Still haven't received my item”
Helpful Report
Posted 9 months ago
Thank you for taking the time to leave us a review. Please accept my apologies you have not received your order. Looking at the tracking the address was not entered correctly and so your parcel has been returned to sender. A member of our Customer Service Team will be in touch with you shortly. If you can provide your address, we can redispatch this as soon as possible. Alternatively, you can let us know if this order is no longer required, we can issue a full refund. I am sorry for any inconvenience caused but hope we can resolve this as soon as possible. Kind regards, Hannah, Customer Services
Posted 9 months ago
J
Verified Buyer
“Handbag which is a Birthday present for my Wife arrived just right for my Wife's Birthday She is very pleased and satisfied with the bag and when we phoned to arrange a delayed shipping because we were away the call assistant arranged this and the carrier kept us informed of the progress of the delivery.”
Helpful Report
Posted 9 months ago
O
Verified Buyer
“I find the staff in Cheltenham very helpful. The idea of returning a pair of shoes after 365 days not a good in my view. Surely after a few weeks you would know if they were suitable.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Easy to navigate website, quick standard delivery, well packed shoes Pleased with my shoes.”
Helpful Report
Posted 9 months ago
Y
Verified Buyer
“Not happy still not got order one one pair out of stock”
Helpful Report
Posted 9 months ago
Thank you for taking the time to leave us a review. We advise 2-5 working days for orders to be dispatched with our Standard Delivery service. Your order has now been sent and you should have received an email with your tracking number. I apologise for any inconvenience caused with one item not being available, but hope you are pleased with your order when it has been received. Kind regards, Hannah, Customer Services
Posted 9 months ago
T
Verified Buyer
“Superb service sent so quickly great product and well packed with the option of redirecting to a post office to collect which I really appreciated as I work full time . i will definitely be buying from this company again ! Outstanding! Thank you x”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“The staff were very helpful, efficient & obliging. The shop was well stocked and I made a successful purchase.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Ordered a bag, however they sent the wrong colour. The did pay for the return & gave me a full refund. Extremely helpful when I emailed them, so there customer service is brilliant. Just a shame they sent the wrong item in the first place.”
Helpful Report
Posted 9 months ago
Thank you for taking the time to leave us a review. Please accept my apologies for the error in receiving the wrong colour. This has been passed to our Warehouse Manager to look into further. I am glad to hear our Customer Service Team were able to assist and you were happy with their service. We hope you shop with us again and we can demonstrate our usual high standards our customers expect. Kind regards, Hannah, Customer Services
Posted 9 months ago
A
Verified Buyer
“I bought two pairs of shoes for my granddaughter. She totally loves them. I find Charles Clinkard a lovely company. Orders are sent very quickly.”
Helpful Report
Posted 9 months ago
M
Verified Reviewer
“Your staff were excellent in store Chichester,.delivery was five days the shoes arrived today I was not in so the carrier’s just have throne the shoes over my back garden wall no message in my front door it was only I needed to empty the bins I found them .Paying over £80 I was not pleased with this service”
Helpful Report
Posted 9 months ago
Thank you for taking the time to leave us your feedback. It is disappointing to hear about the delivery when such great service was given from our staff instore. Please be assured, we will be chasing this up with the courier as you should have been notified of the delivery regardless if you were home or not. I hope you are happy with your purchase and you shop with us again so we can demonstrate the usual high standards our customers expect from us. Kind regards, Hannah, Customer Services
Posted 9 months ago
C
Verified Buyer
“Such speedy service”
Helpful Report
Posted 9 months ago
J
Verified Buyer
“Very fast and delivery on time”
Helpful Report
Posted 9 months ago
S
Verified Buyer
“Friendly and helpful Cribbs Causeway Bristol”
Helpful Report
Posted 9 months ago
N
Verified Buyer
“Staff at Cribbs Causeway were extremely helpful, especially the manager/supervisor who served us.”
Helpful Report
Posted 9 months ago
E
Verified Buyer
“Unfortunately I had to return the shoes, they were far too narrow which is a shame. These shoes are beautiful and so well made.”
Helpful Report
Posted 9 months ago
M
Verified Buyer
“I have shopped on line and in person with Charles CLINKARD for many years buying shoes both for myself and family I received excellent service in the Nottingham store when I returned an on line purchase which was not a good fit and was helped to find an alternative I do not hesitate to recommend Charles Clinkcard to family and friends”
Helpful Report
Posted 9 months ago
S
Verified Buyer
“Excellent service, returns policy. Would definitely recommend.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Described on website as standard width fitting but a narrow fit pair arrived! They are therefore of no use and will need to be returned. Very disappointing as they were intended as a birthday present for my daughter.”
Helpful Report
Posted 9 months ago
Thank you for taking the time to leave us a review. I’m very sorry to hear that the shoes you received did not match the width fitting described on our website. I understand how disappointing it must be, especially as they were intended as a gift. Please be assured your comments have been passed along to be sure our listings are accurate. I see our Customer Service Team has assisted with returning the shoes and can issue a full refund once they arrive at our warehouse. Kind regards, Hannah, Customer Services
Posted 9 months ago
S
Verified Buyer
“Ordered online - fast delivery well packed. Lovely shoes - even better than the photograph. An excellent range of wider fitting attractive shoes!”
Helpful Report
Posted 9 months ago
Charles Clinkard is rated 4.8 based on 51,801 reviews
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