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Charles Clinkard Reviews

4.8 Rating 50,192 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,218
 Metrics Info
4.8
Based on 50,192 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
R Fernandes-Green
Verified Buyer
“Everyone is very helpful in store but you never have any sizes in stock so I always end up going elsewhere or ordering online which is very frustrating.”
Helpful Report
Posted 10 years ago
Hello, Thanks for your feedback, and I'm sorry we didn't have what you were looking for on this occasion. For future reference, if you see something you like in store, but we don't have the size, you can order it there and then with a member of staff. You can have it delivered to the store or even to your home address free of delivery charge. Otherwise, I will pass your comments on, and hope that you do shop with us again in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
E Lucey
Verified Buyer
“My shoes still havent arrived so not too happy and cant find a link to track where my shoes are”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your message. I will contact you via e-mail shortly to help you track your delivery. Kind regards, Matthew, Customer Services
Posted 10 years ago
S Buckton
Verified Buyer
“Very poor range of sizes and colours available for the style that I bought but they were listed as an option but 'Out of stock'. Don't really like that.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. The Gabor item that you purchased is one of our most popular styles, and as such has been made available in a range of different styles and colours since we began stocking it. The reason that we list them all on the site, even when out of stock, is so that customers can see the full range. They can then request to be e-mailed when a certain style/colour is available again. Having said that, I appreciate that it can be frustrating when an item is unavailable, and I will certainly pass your comments on. I hope you continue to shop with Charles Clinkard in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
A Lockhart
Verified Buyer
“Order process efficient. Delivery less so. Receiving a text/email with delivery time on day of delivery unsatisfactory as unable to change if out/computer unavailable. Also, alternative menu slightly confusing as didn't know if deliverer would try the first address before the alternative address. In this case he did and I was in. Final comment, re products - small shoes seem to be getting bigger which means am having great difficulty getting shoes that fit.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. I will call you shortly to discuss this further. Kind regards, Matthew, Customer Services
Posted 10 years ago
E Glen
Verified Buyer
“Quick delivery and refund for the shoes that were the wrong fit. The only disappointing thing was that I ordered the black patent Gabor Impression sandals but was sent the pair in taupe which were in a box labelled black patent so mistake was made. I kept the taupe anyway! Emma glen”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. I am happy to hear you kept the taupe pair in the end although please accept my apologies that the incorrect colour was sent to you originally. I will look into this further and thank you for taking the time to provide this feedback. Kind regards, Rosie, Customer Services.
Posted 10 years ago
L Reynolds
Verified Buyer
“The service in the shop was good and I felt confident that my daughter's feet were measured accurately. However, as she has tiny feet, the shop didn't have shoes her size and needed to order some in for her to try on. I was disappointed that I was asked to pay for the shoes before they could order them.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. As you have suggested, our in-store system for ordering shoes does require customers to pay up front for items that they purchase. This is to mirror the service offered to online customers, who can also have an item delivered to store for them to try on (free of delivery charge). Of course, if you order an item and it is unsuitable you can get a refund straightaway in store. However, I will pass your comments on to be considered when we review our ordering policy. I hope this helps. Kind regards, Matthew, Customer Services
Posted 10 years ago
A Nicholls
Verified Buyer
“I bought 3 pairs of shoes from you within a very short period. The customer service of your staff on live chat (online shopping) and in the Milton Keynes store is absolutely excellent. They were very pleasant, helpful, well-informed about the products and had seamless internal communication between store staff and customer service. There is only one reason I have rated this experience normal instead of very good (where it should be) and that is that your returns policy is quite backward in comparison to your online retail competitors. The website indicates that you can return products using click and collect, but it also says Clinkard does not pay for return postage (which I only noticed later as all the online retailers I use offer free return via Click and Collect. The shoes I bought for my husband were too big and so I had to return them. I got quite annoyed that I would have to pay return postage. It may not be a lot, but, on principle, I object to paying return postage for something that does not fit. I drove 17 miles to Milton Keynes twice in one week just to make sure I got shoes that fit me properly. This is a deal breaker because your policy stops customers from ordering 2 sizes when they are not sure which size would work best. It negates the value of your online shop. If I have to pay return postage for every shoe I try on that does not fit, then it would make more sense to go into your shop. For this reason, I have given you a "7" on the likelihood of recommendation. I would recommend a visit to your Milton Keynes shop but I would not recommend shopping on your website.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback, and I am happy to hear you are pleased with the customer service at our store in Milton Keynes. As you have suggested, although we do offer free UK deliver, we do not currently offer a free returns service. As you have found, you can return the items to any Charles Cinkard branch, or even place an order online and have it delivered there so you can try the items on in store and return them if they're unsuitable. Otherwise, we do recommend the 'Collect+' returns service, details of which can be found on our website. We recommend this because we generally find it to be cheaper for customers than using Royal Mail. Having said this, we continually evaluate our returns service, and I will pass your comments on for future consideraiton. I hope this helps, and if you have further queries please don't hesitate to get in touch. Kind regards, Matthew, Customer Services
Posted 10 years ago
M Booker
Verified Buyer
“A disappointing visit trying to buy shoes for my 16 month granddaughter . Child measured at a 3.5 shoe no white shoes to show us in that size . Did try a shoe in black in that size and I quietly thought they were too big the selection was very poor . It was suggested we buy a start right pair in the measured size on line which we have done only to find they are much too big . This is not the first time the selection has been poor and I have little confidence in the measuring process .”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. As I'm sure you can appreciate, measuring feet for fitting can be a tricky process where different brands are concerned - especially for children who are growing all the time. That's why although we do our upmost to advise you on fitting, it is always best for your grand-daughter to try the shoes to be sure they are snug and comfortable. Of course, if the shoes do not fit we will be happy to give you a refund or an exchange. I'm sorry to hear that we didn't have what you were looking for on this occasion, and I will be sure to pass on your comments regarding the range that we stock. Otherwise, I hope you choose to order with Charles Clinkard in the future, and if there is anything else we can help with please don't hesitate to get in touch. Kind regards, Matthew, Customer Services
Posted 10 years ago
H Mannan-rahman
Verified Buyer
“Apart from the long wait in the shop everything else was very good. I would recommend more staff. I would also recommend shop to my friends and family.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. I am sorry to hear you have encountered this problem in store, and will be sure to pass your comments on for review. I am pleased to hear you are otherwise satisfied with our service, and hope you choose to purchase from Charles Clinakrd again in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
Dr S Moss
Verified Buyer
“I needed to go to work urgently at the time of the delivery . I tried to change the address to my neighbour directly opposite . I live at 3 and was only allowed to choose odd numbers . My neighbour who was at home at number 2was excluded. This appears really unhelpful”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I am sorry to hear that you have had this problem. I will contact you in the next few minutes to discuss this further. Kind regards, Matthew, Customer Services
Posted 10 years ago
B Hornsby
Verified Buyer
“O ordered and paid for a pair of Reiker sandals was told they could take 3 -5 days to arrive but I would be contacted when they arrived. received email next day to say they had been dispatched. Heard nothing so went into store 1 week after order. Told sandals had arrived after 2 days . Someone tried my mobile once that day I was unavailable but no one tried again. Assistant made me feel responsible for the poor customer service,”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I will contact you in the next few minutes to discuss this further. Kind regards, Matthew, Customer Services
Posted 10 years ago
S Bennie
Verified Buyer
“Delighted with shoes but it took quite a long time from the order being placed until confirmation was sent saying they had been despatched.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. I am happy to hear you are pleased with your shoes. We quote 2-5 working days for delivery and I can see your order was despatched on the 3rd working day. If you order in the future and you require faster delivery, you can select Next Day Delivery or Express Delivery at the checkout. I hope this information helps. Kind regards, Rosie, Customer Services.
Posted 10 years ago
C Murphy
Verified Buyer
“Prompt delivery service and great selection of footwear - I think for the price you charge, returns should be FREE and this is very off putting when buying from you.”
Helpful Report
Posted 10 years ago
Hello Carolyne Thank you for your feedback. I am sorry to hear that are disappointed in our returns policy. I will certainly pass your feedback on, because we do regularly review our shipping and returns procedures. I am pleased you received your order quickly and I hope you will return to shop with us again and if we can provide you with any further advice please don't hesitate to contact us on 0345 241 7742, Kind Regards Joanne Baldwin
Posted 10 years ago
B Lloyd
Verified Buyer
“Ordering shoes was good but they took about 10 days to arrive.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I am sorry to hear you have encountered this problem, and I will contact you in the next ten minutes to discuss this further. Kind regards, Matthew, Customer Services
Posted 10 years ago
S
Verified Buyer
“Delivery took much longer than I had hoped, even though I allowed for the Easter break. Unfortunately using Royal Mail is not such a good choice, other companies offer a much faster service. I love the choice etc offered by Charles Clinkard as I only take size 3 shoes. When I was a child living in Middlesbrough you were always my parents preferred shoe shop. I was, therefore, delighted to find a branch in Cribbs Causeway although sadly it is a bit too far to visit - home delivery is, therefore, my best option. On this occasion I am going to have to return the shoes as the fit is not good. Disappointing when I had waited so long for them to arrive. I hope to visit a store in the near future.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I am sorry to hear that delivery took much longer than you had hoped. Although your order was sent out on a 48-hour Royal Mail label, this is a 'working day' service. This means that, due to the Good Friday and Easter Monday Bank Holidays, your order took longer than it usually would to be delivered. However, I have taken note of your comments and they will be considered when we assess the delivery options we offer in future. I hope that you continue to order with Charles Clinkard. Kind regards, Matthew, Customer Services
Posted 10 years ago
J Busby
Verified Buyer
“Although Clinkard's has, for many years , had a reputation for good quality shoes, I couldn't say that shopping in the Newcastle shop is a pleasure. There is a 'take it or leave it ' attitude.”
Helpful Report
Posted 10 years ago
Hello Joyce Thank you for your feedback I am sorry to hear of you disappointment with our Newcastle store. I will pass your comments onto the correct department who will get in touch with you shortly. Kind Regards Joanne Baldwin
Posted 10 years ago
W Phillips
Verified Buyer
“Staff need more training to be able to advise on shoe fits for adults. Lack of knowledge on stock does not give customer satisfaction. Staff polite and should not be accountable for lack of training.”
Helpful Report
Posted 10 years ago
Hello Thank you for your feedback, I will pass this onto the relevant department so we can arrange more in store training. Thank you for bringing this to our attention and I hope you will continue to shop with us in the future. Kind Regards Joanne Baldwin
Posted 10 years ago
S Jane Malin
Verified Buyer
“wouldyour delivery company lets you down badly. They plain lied about an attempted delivery however your customer service about the issue was excellent. Ditch interlink, the bicester office don't deserve your custom.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. Having used Interlink as our primary delivery company for some time now, we have generally found their service to be excellent, offering speedy delivery and keeping the customer informed throughout the process. I am, therefore, very sorry to hear that Interlink have let you down on this occasion. I have passed your comments on to our Account Manager for investigation, and we will take your feedback into consideration when we evaluate our procedures in future. Kind regards, Matthew, Customer Services
Posted 10 years ago
R Sweet
Verified Buyer
“I normally have good service from CC, but my last order was received - but we someone else's order, After contacting CC I received a label to send the other persons order back, but still waiting for my order to get to me .... shame goods out couldn't ensure the correct label went on the correct parcel.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. I would once again like to apologise for the mix-up regarding your order, and assure you that we are still pursuing this to ensure you are sent the correct item as soon as possible. I will contact you in the next few minutes to update you with the latest information we have regarding this. Kind regards, Matthew, Customer Services
Posted 10 years ago
J Cheetham
Verified Buyer
“The service was quick and efficient. My only dissatisfaction was that the sandals purchased looked like they had been worn at least a few times. I accepted this as they were needed immediately for my neice to go on holiday otherwise I would have returned them. Even though they were in the sale this was not really acceptable.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I'm sorry to hear you weren't satisfied with the quality of the item you received. Although some of our shoes are sent from our stores, and therefore may have been tried on, this does not mean that they should look worn and should not equate to a compromise in quality. I will contact you in the next few minutes to discuss this further. Kind regards, Matthew, Customer Services
Posted 10 years ago
Charles Clinkard is rated 4.8 based on 50,192 reviews
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