Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 45,606 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 45,606 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 12th March 2022

S J

Charles Clinkard 5 star review on 30th November 2021

Charles Clinkard 4 star review on 15th August 2021

Charles Clinkard 5 star review on 9th January 2021

Charles Clinkard 5 star review on 20th October 2020

Charles Clinkard 5 star review on 12th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered lilac crocs online while they were in stock only to receive them in a different colour. Went to the store in person and they said that the colour was out of stock… even when I ordered them while they were in stock… they sent me a random colour.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I have located your order for the lavender Crocs, I’m sorry to hear you did not receive the colour you ordered. This should have been inspected by our dispatch team before being sent out. We are expecting a new batch to be delivered in March for the colour and size you requested. I’m sorry for any inconvenience caused. Kind regards Michael Customer services

Posted 1 year ago

“The shoes were lovely , but didn’t fit well, so had to return them, was really disappointed at this though as had to pay £12 to return them. Sadly won’t buy from CK again as a result of this.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. I am sorry you're that you're unhappy with our returns policy. As you suggested, you cover the cost of sending items back to us. There are cheaper options, such as Collect + or asking Royal Mail for a cheaper insurance, you can also return to any of our retail branches - https://www.charlesclinkard.co.uk/map. I hope with the above in mind you will consider shopping with us again. Kind regards Rosie, Customer Services

Posted 1 year ago

“Boots I ordered are fine, but I paid for next day delivery which did not happen. Contacted Charles Clinkard and they said they would refund my postage.”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see that the order was dispatched corrrectly, but mis directed by the courier. We were sorry to hear that this had happened and can confirm that your postage was refunded. We apologise sincerely for your inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“I was so pleased to get a boot in a size 2 1/2. However, I have found the boot to be too hard on the ball of the foot. I have kept them because to find a boot in my size to fit is almost impossible. However, I won’t be able to wear them for long.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you find this boot to be uncomfortable for you and thank you for sharing your findings. Have you ever tried this item https://www.charlesclinkard.co.uk/accessories-c32/shoecare-c35/angel-feet-p769#attribute%5B1%5D=17668 It is a gel sole that you put into the shoe, this helps with any discomfort and helps with any pain for the wearer. Kind regards, Janice - customer services

Posted 1 year ago

“Very angry - I ordered a pair of Birkenstocks and paid £5.99 for express delivery, only to find when they arrived, they were useless to me because they were ‘narrow fit’ yet this was not stated anywhere on the website. I therefore had to return them and I’m now out of pocket and I still don’t have my Birkenstocks, very irritating a total waste of time. I am very angry!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that this item was too narrow for you and that you had to return them. The information that this is a narrow shoe, does show on the website. Underneath the price it has the details of the shoe as follows. Uppers: Synthetic Linings: Synthetic Fastenings: Buckle Width Fitting: Narrow Manufacturer Code: 129-4 We are sorry that you missed this information. Kind regards, Janice - customer services

Posted 1 year ago

“Tassel was broken , had to send them back . Also size 4 1/2 was too big. Material was lovely shame I had to send them back”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you have received a pair of shoes that are faulty and thank you for taking my telephone call with regard to this. We will issue a full refund as requested and apologise sincerely for your inconvenience. Kind regards, Janice - customer services.

Posted 1 year ago

“She’s were delivered on time but we’re far too small. Delivered as uk 12/46. Should have size 47 which is UK 12”

Helpful Report

Posted 1 year ago

Thank you for your review. As stated on your order and also on our webite guide, a size 12 shoe is equated to an EU 46 https://www.charlesclinkard.co.uk/size-guide-i26 We are sorry if you found the shoes to be too small and an see that you have returned them for refund. Kind regards, Janice - customer services

Posted 1 year ago

“Second time using the help line felt as if I was an annoyance and they went forthcoming with helping me do what I know is within my right”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry if you have contacted us and found that the customer service you received was not adequate, we are here to help and advise. It shows that you have returned one item from this order number for refund, I have checked and this has been actioned. You also have an ewallet of £8 ready to use on any future order. I can also see that you have since tried to place 2 new orders but they have no been successful, it may be these that you have called about? I hope that this information helps and please do not hesitate to call us should you need further help. Our number is 0345 241 7742. Kind regards, Janice - customer services

Posted 1 year ago

“Good product.. Import tax clarity not provided while booking”

Helpful Report

Posted 1 year ago

Thank you for your review. When you place your order, the postage should include all taxes also. We would not expect you to pay any import tax and there should be a label on the order to state this. I hope that this helps. Kind regards, Janice - customer services

Posted 1 year ago

“Prompt service but collected from store and the box was very bashed. Am returning as the Gabor boots are too short in the leg. Described as knee length but way below. Customer service were quick to respond and apologise for the bashed box . I didn’t want to be held liable for bashed box when returning the boots.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the box was damaged when you received your order. The box is there ot protect the item inside so it sounds as though it has done its job. We will rebox once they come back to us and would not ask a customer to be responsible for the condition of a box upon the return. Thank you for your comments with regard the boots also, this will help others when browsing. Kind regards, Janice - customer services

Posted 1 year ago

“Website is easy to shop on, prices reasonable and item arrived quickly. However I probably won't use them again (unless I've been able to try the item on previously elsewhere) as unlike so many other retailers, they don't offer free returns so I had to pay £5 to return the shoes I'd bought as they didn't fit. Sadly can't afford to do that more than once.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver free of charge, but do ask our customers to cover the cost of returns or take back to a Charles Clinkard store. There is also a link on our website to Collect + which allows you to send up to 10 kilo in one package for just £4.49. This would allow you to send several pair back at one low cost. We are pleased to hear that you found the website easy to use and do hope to see you again in the future. Kind regards, Janice - customer services

Posted 1 year ago

“Good range and prices, but customer service not up to scratch. Didn't have my size so had to pay for the shoes to be sent from the manufacturer. They had my size in another shop but wouldn't transfer them. Very small sales counter in Stratford, so can be cosy!”

Helpful Report

Posted 1 year ago

Thank you for your review. Within the store, they can order the shoes for you to be posted to your home address. If when you receive them, they do not fit, then you can return them to store. This would mean a payment before they place the order, but a full refund would be given should you need to return them. Kind regards, Janice - customer services

Posted 1 year ago

“Well priced shoes and nice customer service, however my shoes did not turn up and ended up being returned to the company without my knowledge by the delivery company.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that your order was returned to sender and did not reach you. I can see that you have been refunded and apologise for any inconvenience. We do hope that you will place a new order and hopefully there will be no problems on this occasion. Kidn regards, Janice - customer services

Posted 1 year ago

“I’m still waiting so not very happy so far! I had to phone Burford in the end as so long and funnily enough my order was there!!? So no one called me and no apology was offeredd. I did make a special journey to collect as well so not convenient or cost effective. These boots as birthday treat/present so imagine how very happy I wasn’t when it was too late to use 10% off code. You have really messed up this time and on a special event. Not impressed.”

Helpful Report

Posted 1 year ago

Thank you for your review. We did send your order to the store of your choice on 6th September. They should have contacted you to let you know it was there. I have emailed them and asked for an update and to call you with regards to your collection. I apologise sincerely that you were unaware of this, we did email so it may be in your spam folder. Kind regards, janice - customer services

Posted 1 year ago

“Not sure why I have received this message - my review was a good one - now I’m not so sure ? Please explain....”

Helpful Report

Posted 1 year ago

Hello Sandra, thank you for your message. I am not sure what you have received. All seems to be fine. If you have any concerns, please contact us on sales@clinkard.co.uk or you can call 0345 241 7742. Kind regards, Janice - customer services

Posted 1 year ago

“Service was good shoes marked and needed returned”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sincerely sorry to hear that you had to return the shoes because they were marked. If you could please get in touch on 0345 241 7742 or email sales@clinkard.co.uk, we can advise how to return a faulty item, or you can just take them to your nearest Charles Clinkard store and they will arrange a refund for you. I apologise for your inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“The boots are very narrow and a small fit for a size 5, so will be returning them. The box they arrived in was battered to bits and the tissue paper that's supposed to keep the shoes protected was completely shredded - not impressed!”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that the box that the shoes arrived in was battered, and also that the tissue was shredded. We do hope that the shoes were in an excellent condition and this did not spoil the wearing of them for you. The box is there to protect the shoe, however the shoes could be reboxed if the box was damaged before dispatch, I am sorry that on this occasion it was not and you received the box in a bad condition. Kind regards, Janice - customer services

Posted 1 year ago

“The shoes arrived, although too big, that is not the fault of Charles Clinkard. But a week to ship with a courier mix up taking it to 10 days is not in keeping with customer expectations today. Use if really needed but not recommended for online ordering.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that there was a problem with the courier when you placed your order. Usually all orders are shipped in a maximum (mostly sooner) of 5 working days and then sent out with an overnight service so they arrive with a customer within 6 working days at the latest. On this occasion this did not happen. I sincerely apologise that this is the case. Kind regards, Janice - customer services

Posted 1 year ago

“Staff helpful and friendly. Ordered a larger size shoe to be delivered to my home via Charles Clinkard shop at Cribbs Causeway and they were promptly delivered but the soles clearly showed that they had been worn previously. I informed the shop who said they would change them but they would have to order my size and colour again. I needed these shoes for an upcoming wedding so hv not returned them yet. A bit disappointing to say the least”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the sholes looked worn, we know that on some occasions a shoe may have been tried on in store or even if someone has ordered 2 sizes for fit, a pair may be returned. However all items should be checked upon return and again before dispatch. I appears that on this occasion we have let you down and I apologise sincerely. Kind regards, Janice - customer services

Posted 1 year ago

“Both items lovely Before payment though the items both went up a few £s which I did not like & dont know how/why that happened.”

Helpful Report

Posted 1 year ago

Thank you for your review. The items that you ordered have not been changed in price, so I am sorry if you thought that they had. There may be a little difference sometimes depending on which colour you order, however, when you placed your order, there will not be any changes. If you have your order confirmation and this is different to what you have been charged, please contact us on 0345 241 7742 so that we can look into this for you. Kind regards, Janice - customer services

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 45,606 reviews