Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,989 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a happy customer item ordered was not the one listed on the website that was posted out so paid for delivery as item was exactly £40 if a penny over would have been free paid to return item so out of pocket by £7 will not be using this company again if a company has free postage to deliver out you do not mind paid return as a majority of the time you keep the item ordered”

Helpful Report

Posted 1 year ago

Thank you for your review. If an order is returned to us within 2 weeks, the delivery postage is refunded. I can see that your order did come back to us within this time period and your postage has been refunded to you today. I hope that this helps. Kind regards, Janice - customer services

Posted 1 year ago

“Would have been 5 stars but I think having to pay for return(s) is a let down to the company I will not order from Charles Clinkard again”

Helpful Report

Posted 1 year ago

Thank you for your review. You can return to any Charles Clinkard store if you have one close to you, but we do ask customers to cover the cost of returns. We do deliver to the customer where we pay postage, and if an exchange is needed, we again cover the cost of postage to you. There is a link on our website where for £4.49 you can buy a label which will cover up to 10 kilo of returns in one package. This would cover the return of several pairs if you have bought several for choice. I do hope that this information is of help and that you might order again in the future. Kind regards, Janice - customer services

Posted 1 year ago

“Poor customer service with a very opinionated shop assistant!”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see that you have placed an order online and had a delivery, but not sure if this review relates to this order as it would not usually have involved you speaking to anyone in store as you placed it on the internet. We are sorry to hear that you have had a bad experience and would very much like to hear what has been the cause of your upset. Please email us on sales@clinkard.co.uk so that we can look into this for you. I hope that this helps. Kind regards, Janice - customer services

Posted 1 year ago

“I am just not very pleased with having to pay to return the item as was too small. For this reason I will not be shopping here again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to contact us. As suggested, you cover the cost of returning items in the post. For future, you can return to any of our retail stores or you can purchase a label from Collect Plus from as little as £4.49. However I will pass on your feed back and I am sorry for any disappointment caused. Kind Regards Cheryl, Customer Services.

Posted 1 year ago

“This is the second time I have ordered shoes from Clinkards since they closed their children's shoe shops in the area. Shoes arrive in good time and any issues they are quick to inform you of. I return the shoes in shop which would be easier if there was a closer shop to me. I do have the option to return by post, however, there is a charge for that. Considering there is no children's shoe shop in the area or city, it is the one thing that lets them down.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to contact us. As suggested our branch in the Trafford Center closed a few years ago. However, we have recently opened a store in Wilmslow which is relatively close to your location. Please be assured I will pass your feedback to the relevant department. With the above in mind, we look forward to seeing you in store soon. I hope this information helps. Kind Regards Cheryl, Customer Services.

Posted 1 year ago

“Hello Regarding shipping Has not shipped yet from UK”

Helpful Report

Posted 1 year ago

Thank you for your review. Your order was shipped on September 4 with Royal Mail. This will show in your own country tracking once it has passed through customs. It has left the UK and whilst in transit and customs will show at in transit until it clears. If you feel that you need more information, please send an email to sales@clinkard.co.uk. I hope that this helps. Kind regards, Janice - customer services.

Posted 1 year ago

“Website choice and ease of use is very good. Excellent customer service over phone too when I needed to sort out an issue. Was let down by the store itself in Stratford-upon-Avon. They used to have lovely staff who were experienced and knew what they were doing. Now they appear to have young staff who don’t really know anything about fitting shoes. Not what should be happening in children’s dept when it’s really important to have shoes that are fitted properly. Put me off going there again sadly.”

Helpful Report

Posted 1 year ago

Thank you for your review and for letting us know how please you were with our online service. We are disappointed to hear of your experience in store and will pass your comments on the the area manager so that he can arrange some extra in store training where needed. It is important to us that we get reviews like this so that we can make improvments where needed. We do hope that you will visit the store again in the future and will find that things are better than on your last visit. Kind regards, Janice

Posted 1 year ago

“Delighted with the trainers. Had a few hiccups re paying and delayed delivery but all sorted to my satisfaction by the call centre staff. Would use them again”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. Please accept our apologies for the transaction not processing as it should, unfortunately, this is to do with the bank and out of our control. We are pleased to hear you are delighted with your trainers and the service you received from our call centre. We hope to serve you again in the future. Kind regards Michael

Posted 1 year ago

“I really like the shoes I bought but a 3 and a half would have been much morecomfortable I now ha e to go and get insoles as I could only get a size 4 shoe”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sory to hear that the size 4 is a little large for you. Insoles do help and also keep the inside of the shoe fresher too as you can change them. We do hope that this works for you and the shoe becomes a better fit for you. Kind regards, Janice - customer services

Posted 1 year ago

“Shoes arrived damaged. However the customer services were very helpful and sent a replacement pair out for me quickly which are fine.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you were sent out a pair of shoes that had damage on them. Thank you for letting us know that our Customer service worked well for you and that they were able to send out more shoes for you quickly. We are genuinely sorry for any inconvenience caused. Kind regards, Janice - customer services

Posted 1 year ago

“Slightly disappointed in time take to arrive. Also scuffs on the sole of one of the shoes as though purchased, worn outside and returned.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you received a pair of shoes that had some damage. I have sent to you a private email and hope that you might reply. We are sorry for any disappointment caused, all items should be quality checked before posting out. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered two pairs in the same style as buying shoes online is tricky as sizes vary. I was disappointed that return postage for the unsuitable pair was at my own cost, in this case £8.95. I would hesitate to order again for this reason.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to see that you were charged so much to return your shoes. You can return items to us using second class post which is around £2.85, and pop to your local post office, you can add tracking for about 80p more. You can also use any courier of your choice, or use the link on our website for Collect + which allows up to 10 kilo in weight to be returned for the low cost of £4.49. I hope that this may help for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Good service. However dispatch and delivery very slow compared to other places. Also did not receive an email to say my ordered was ready for collection in store. Will still use again though as good deal on my items so worth the extra wait.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you did not receive notification from the store that your order was ready to collect in store. You ordered on the evening of the 18th and we dispatched on the 20th, so should have been with you quite quickly. We can see that you have ordered since the order that went to store and had a home delivery, we do hope that you found this satisfactory and the the delivery time was quicker for you. Thank you for your kind comments about the items you received. We look forward to seeing you shopping with us again in the future. Kind regards Janice - customer services

Posted 1 year ago

“The initial purchase from here was not great. I got sent a pair of shoes that had obvious signs of being on display. Totally different colours and one had signs of wear. I contacted customer service straight away and they couldn’t have done more. So polite, calm and professional, and I got a new pair the next day. Both people I spoke to on different occasions, knew the problem so it is obvious the system used is updated and passed on to the correct people efficiently. Best customer service I have ever been in contact with. Thank you.”

Helpful Report

Posted 1 year ago

Hello Thank you for you for taking the time to leave some feedback. It's disappointing to hear that you received a poor quality item, although I'm pleased the issue was resolved efficiently and professionally by our Customer Services Team. I have passed your kind comments directly to the staff who you corresponded with. We look forward to you shopping with us in future. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“I am so disappointed in them I wanted a size larger that I tried on the shop . When they arrived although a size larger they still are no bigger . Plus had marks on one and on the sole . I have now got to make a journey to Shrewsbury to return them . Very disappointed don’t think I will bother again 😩”

Helpful Report

Posted 1 year ago

“These look great and at first try seemed comfortable but the on wearing they rub a little am hoping this will ease as the leather softens”

Helpful Report

Posted 1 year ago

Thank you for your review. We do hope that your shoes soften as you wear them and you find that they are a very comfortable shoe to wear. If you can click onto the shoe itself and add your comments to the reviews there, then others who are browsing will also be able to read your findings. https://www.charlesclinkard.co.uk/women-c1/shoes-c2/rise-womens-trainers-p41751 Kind regards Janice - custoemr services

Posted 1 year ago

“Disappointed the width of the shoe”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you are not happy with the width of the shoes and hope that you will return them unworn for a full refund. We hope that you find our returns porcess easy and to your satisfaction. Kind regards, Janice

Posted 1 year ago

“The trainers were perfect but the delivery was not as paid for. I paid for a Saturday delivery and they did not arrive until Monday. I had wanted to wear them on the Saturday for a barbecue.”

Helpful Report

Posted 1 year ago

Thank you for your email. Unfortunately we do not have our own couriers and have to pay for shipment to a courier, we use Royal Mail and DPD. Your order should have been sent out with Royal Mail for you and it was sent with DPD. We do not have an arrangement with DPD to deliver on a weekend, but the post office do deliver on a Saturday. Although we do not guarantee a Saturday delivery, the chances are that it would have been with you on time. We are sorry that this has happened and that you were unable to wear your shoes on the day that you wanted them for. I have contacted you seperately with regards to this. Kind regards, Janice - customer services

Posted 1 year ago

“Older woman shop assistant in Chichester shop was very abrupt, informed me that sandals in my size were not in stock as Autumn range was coming in. I was told that I could order online in-store or at home. I said that I would order in store. She promptly walked off with no comment. Younger member of staff on check out took my order, cannot fault her service.”

Helpful Report

Posted 1 year ago

Thank you so much for your review. We are sorry to hear that this has happened and apologise sincerely for any discomfort within the store. We re pleased that you found the second sales assistant to be more helpful. Please be assured I will anonymously pass your comments on. Kind regards, Janice

Posted 1 year ago

“They look lovely but are no good for me as they are very narrow and the sizing is a bit small.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you found the shoes to be small for you. We do hope that you found the ordering and delivery to be to your satisfaction and the return service to be simple. We process returns and refund within 3 working days of them arriving back with us. Kind regards, Janice - customer services.

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 48,989 reviews