Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 45,246 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 45,246 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Tell us how Charles Clinkard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charles Clinkard 5 star review on 18th May 2024

Charles Clinkard 5 star review on 15th May 2024

Charles Clinkard 5 star review on 10th May 2024

Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

260

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 pairs of sandals size 3 and size 4 as I wasn't sure of the fit. I didn't realise at the time that I would have to pay the return postage which I was surprised about.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver free of charge but ask the customer to cover the cost of returns. You can take back to a Charles Clinkard store where they will arrange the refund for you, or use a second class postal service to keep costs down. We would recomment paying a little more for tracking so you can see when they arrive with us, this is usually about 80p more if you use Royal Mail, but you do not need to use a next day service as this would increase the price a lot. You can also find on our website a link to CollectPlus and this costs £4.49 for a return label that will cover up to 10 kilo. I hopet that this iinformation is of help. Kind regards, Janice - customer services

Posted 1 year ago

“Lovely boots and reasonably quick delivery but they definitely were not wide fit so had to return them. Also they were cheaper in other retailers than at Charles Clinkard Also the box was battered which I wouldn't have expected.”

Helpful Report

Posted 1 year ago

Thank you for your email. We do not have these advertised as wide fit, so I am sorry that you thought that they were. With regard to the price of the boots, if you find that another store similar to ours that have stores and an online service that have your colour and size in stock, we would price match. However if it was a discount store, or ebay etc we would not. The box is there ultimately to protect the shoes and we are sorry that it had been damaged, we do hope that the shoes remained unscathed and the box did its job. I hope that you find something that is a better fit for requirments. Kind regards, Janice- customer services

Posted 1 year ago

“Ordering straight forward.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are pleased to hear that you found the ordering process to be easy. Kind regards Janice - customer services

Posted 1 year ago

“Unfortunately the boots I ordered were not suitable, but very impressed by the swift refund. Money back into my account within 48 hours. The only gripe I had was paying return carriage.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are very pleased to hear that you were pleased with our service and thank you for sharing this with others. With regard to the return, we do ask customers to cover the cost of returns, we deliver free of charge and if the customer would like an exchange, again we pay for the postage to them. You can on our website find a link to Collect + where for £4.49 you can buy a label that covers up to 10 kilo so you can return several items at this one low cost. You can also take to any Charles Clinkard store and they will arrange the refund for you. I hope that this information helps. Kind regards, Janice - customer services

Posted 1 year ago

“Have used CC before and been very happy. This time we received the wrong shoes so not so good. They were very helpful on the phone and have promised to send the correct ones”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that you received an incorrect order and for the inconvenience that you have had. I can see from the tracking that you have received a new order today and we do hope that you are happy with the shoes that you have received. Kind regards, Janice - customer services

Posted 1 year ago

“Boots looked lovely but too narrow. Hope replacements are better”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the fitting wasn’t correct for you. We hope the replacements are much better suited. Kind regards Michael

Posted 1 year ago

“The boots arrived in good time but I was really disappointed at the fabric, it didn't seem that it would work if wet & rainy and seemed to look cheap. The boots also only came mid calf so I decided to return them...thus is where I was really disappointed...I had to pay £9 postage to return them, no options to take to local store where they have courier service etc. I will only ever order from John Lewis in future as I can drop returns onto local waitrose.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the look of the boot did not seem to meet your expectations. We do have many different methods of returning your order to us. You can return your order to any of our stores for free. You can purchase a collect plus label from our website for £4.50 or you can also use Royal Mail, second class tracked service is a very popular option and this can start from as little as £3.30 Kind regards Michael

Posted 1 year ago

“Very little stock in store hence having to order on line. The website says postage is free but this is only half true because postage is free for delivery but we have to pay returns. This is based on the cost of the shoes and therefore cost me £8.95 because I needed a larger half size. I will be very reluctant to purchase from them again.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that the shoes did not fit. We do deliver free of charge and if an exchange is needed we again cover the postage for the replacement item to the customer. We do ask the customer to cover the cost of returns if posting back to us. You can take returns back to a Charles Clinkard store and you have up to one year to do this so long as the item is unworn. You do have a Charles Clinkard store not too far from you. They can arrange the refund or an exchange if needed. I hope that this helps if you do order in future. Kind regards, Janice - customer services

Posted 1 year ago

“Have ordered quite a few times from you before and have had no bother at all, but this time I don't know why it would not allow me to have a home delivery and the shop it was being sent too was a car ride away and not that near, I was given a delivery date of the 21st which was then cancelled and then another date of the 28th which I didn't receive the code for till the next day so this time I'm not satisfied”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry that you were not able to choose your own address for delivery, it appears that you have chosen click and collect in error and you have had to choose a DPD pick up shop. We do deliver to your home address as usual if this is chosen, so if you ever have the problem again, please let us know and we will be hapy to amend, or even place an order over the telephone for you. kind regards, Janice - customer services

Posted 1 year ago

“These are lovely slippers. However I ordered a size 5 and my big toe is right at the end with no room. I therefore feel I have to return them. :-( I have ordered from Charles Clinkard before so do like the company, and would order from them again. Have just been unfortunate on this occasion. I ordered these through Amazon.”

Helpful Report

Posted 1 year ago

Thank you for your review and for letting customers know that although you are not happy with the slippers, that you are happy with the Company and the service offered. We do look forward to seeing you shop with us again in the future. Kind regards Janice - customer services

Posted 1 year ago

“Items ordered were not delivered as told out of stock”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that we had to cancel one of the items from your order. As we dont take a payment from your card until the point of dispatch, we did not collect the money for the item that was not sent. I apologise sincerely for your inconvenience and for any disappointment caused. Kind regards, Janice - customer services

Posted 1 year ago

“So disappointed. These shoes having purchased same design before have changed. It has been such a worry returning them. The Post Office wanted over £8. Was so shocked.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. Unfortunately, sometimes styles do change over time to improve the product this can be visual or within the material. I’m sorry to hear the price quoted at the post office, when posting them back to us, we recommend a Royal Mail second class tracked service for as little as £3.30. We do also provide a link on our website to produce a collect plus label for £4.50. You can also return your shoes to our local stores for free, with our 365-day return policy. Kind regards Michael Customer Services

Posted 1 year ago

“Did not send correct boots when ordered online, sent cheaper sued boots. Had to take them back to local store in Stockton on Tees (Teesside Park). They gave me a refund and reordered the original boots that were requested which we received by post today. I must say the store staff were very good and helpfull.”

Helpful Report

Posted 1 year ago

Thank you for your review, I am sincerely sorry that an incorrect order was sent out to you, and that you have had the inconvenience of having to return these to one of our stores. Thank you also for letting us know how the staff were helpful within the store. All orders should be checked before posting, we have let you down on this occasion and we are genuinally sorry. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered 2 pairs of boots. The reason was I had eventually found the specific pair I was looking for and the second pair were too good to turn down in the sale. Unfortunately the specific boots I wanted were not the ones delivered. I was extremely dissapointed. I had to make three attempts to contact them to arrange the return of the boots. I was offered a refund but what I really wanted was my specific boots.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the boot you received wasn’t as expected. After investigating, I can see the image on our website is slightly different to the stock we have available (brown stitching instead of the advertised red). We have raised this to our photography team, and it will be amended ASAP. I can understand your disappointment if you were looking for this exact style, so I hope you will accept our sincere apologies for any upset this has caused. As soon as we have received your return, we’ll refund you as requested. Kind regards Michael

Posted 1 year ago

“Massively let down by DPD, which took over a week more to deliver my order. Numerous emails from DPD say oops something unexpected happened and 2 calls to CC customer services…change delivery firm please!!!!”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m so sorry to hear about the delay with your order. Unfortunately, it’s due to the Royal Mail strikes and the time of year. Couriers are under additional pressure, so some deliveries are taking a little longer than usual. Please accept our apologies for the inconvenience caused. Kind regards Michael

Posted 1 year ago

“I know it's not your fault but I'm still waiting for my parcel to arrive despite being informed delivery is imminent by members of the helpline/customer services team.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry for any delays. Your order reads due to be delivered on Tuesday, if it does not come, please let us know by calling 0345 241 7742 so we can look into this further for you. Kind regards, Janice - customer services

Posted 1 year ago

“Shoes are great. Having to pay for returns is not.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. We are happy to hear you enjoyed your shoes. For future, you can return your shoes to our local stores for free, with our 365-day return policy. If you are posting them back to us, we recommend a Royal Mail second class tracked service for as little as £3.30. We do also provide a link on our website to produce a collect plus label for £4.50. Kind regards Michael Customer Services

Posted 1 year ago

“Arrived quickly. Sadly they were not suitable so I had to return them as I hadn’t paid I don’t need to wait for a refund thanks”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. We are pleased to hear you enjoyed our quick delivery. Sorry to hear the shoes were not suitable for yourself. Kind regards Michael Customer Services

Posted 1 year ago

“Boots too narrow..returned was shocked at having to pay return.I am a pensioner and cost me £11.15 to return with tracking.at these times more than i could afford..unable to travel to Newcastle to return as I have a sick husband.wont be ordering again from you and will put this on social media so people dont get caught out.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry if our returns policy was missed when you ordered with us. I’m also sorry to hear how much you have paid to return your boots to us. For future, we have a 365-day return policy to return your order to our stores. If you are posting them back to us, we recommend a Royal Mail second class tracked service for as little as £3.30. We also provide a link on our website to produce a collect plus label for £4.50. I understand your frustration of paying to return your order, and I am sorry for any disappointment caused. Kind regards Michael

Posted 1 year ago

“I ordered boots from your website, information re delivery was misleading and took 6 days, which was not within 5 days or over 7 and not what your emails led me to believe. However, the staff in your Warwick Store were amazing, always friendly and helpful and I would shop with them again. I would give your staff 5 stars.”

Helpful Report

Posted 1 year ago

Thank you for your review. Our free delivery service is a dispatch within 5 working days, this means that you should have the order within 6 working days. On occasion if our warehouse has sold out, we recall an item from one of our stores and this is why sometimes an order may take a little longer as it comes to us first for inspection. We are sorry if you thought that our service was slow on this occasion. I am so pleased to hear that you had a good expreience in our Warwick store and thank you for sharing this with us. Kind regards, Janice - customer services

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 45,246 reviews