Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,990 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

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Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery...but....right shoebox wrong contents....different make,size,colour. Have to say person I spoke to was fantastic very prompt action, organised return & refund quickly.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We are sorry to hear the wrong style was in the correct box, this should have been identified by our dispatch team before being sent out. I’m pleased to hear you received great service when returning your item. Kind regards Michael

Posted 2 years ago

“Cheryl was very friendly and helpful when I 'phoned about a delivery problem but the Gabor trainers I ordered, though an almost identical style to ones I bought last year from your Cheltenham shop, had zips which were almost impossible to fasten & I couldn't take the risk that the leather might never soften enough to release the zips a little. (The ones I bought last year are in "Nusoft"(?)) They were comfortable & I'm sorry to have to return them, sorry also that Royal Mail with tracking cost more than £11, and disappointed that there appears to be no Clinkards in Herts. where I now live. I rate your shops highly but sadly can't afford to take the risk of ordering online in future.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We are constantly updating styles to try and make our products better, in style and material, I believe you may have ordered the most recent version of the Gabor Dolly, If you ever feel like your order has a problem you can contact us, we may be able to assist. I’m sorry to hear how much you have paid to return your shoes to us, we do offer services for a much cheaper alternative. You can return your order to any of our stores for free. You can purchase a collect plus label from our website for £4.50 or you can also use Royal Mail, second class tracked service is a very popular option and this can start from as little as £3.30. Kind regards Michael

Posted 2 years ago

“Wasn't very happy with the service. The lady in the shop failed to state on the order that it was express delivery, although charged for this service. Called customer service they said that it would be delivered am on Saturday and said to refund extra charge (don't know if I have received this yet). They arrived about 15.00. Saturday, which was too late as I wanted them before that and had already left home. The shoes are fine.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry the express delivery charge was not explained to you in store; however, this would have been the only service that could have potentially got your shoes to you on time. I can see the delivery charge has now been refunded. Unfortunately, we can not predict the time of delivery for our couriers, until the day of delivery when the tracking becomes active. I’m sorry to hear you never received your shoes in the time, you required them but glad to hear the shoes are fine. We apologise for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“Disappointed that I had to pay for return postage as shoes were too small though I had ordered usual size. I'll read the small print more carefully if I order again.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear you never noticed that we do ask customers to cover the costs of returns. We do provide many alternative methods of returning your shoes to us, including free to any of our retail stores. Kind regards Michael

Posted 2 years ago

“I was very disappointed with the wrong boots sent.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the wrong boots got sent to you. Unfortunately, as the boots had been in the correct box, our dispatch team missed this problem, this still should have been checked. Kind regards Michael

Posted 2 years ago

“Very happy with delivery & purchaser but since the shoes did not fit me ,I needed to return the goods, (2pair of boots,& I had to pay for recorded delivery which was over 10£ .Next time I will try & order from Amazon.To exspensive for me.Mrs Wilson”

Helpful Report

Posted 2 years ago

Thank you for your review. You can purchase a label on our website for £4.49 which is with CollectPlus and covers up to 10 kilo of returns. We do recommend using a tracked service, this can be purchased for aproximately 80p more that the postage, which if you use second class would be about £3.00 at the post office. If you use recorded or next day delivery, this is expensive but you do not need to do this. You can also take back to a Charles Clinkard store. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 2 years ago

“Hello, Delivery was quick, unfortunately the shoes had some marks on them. Many thanks”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that your boots had marks on them and can see that you have been in contact with regard to this. We have as agreed with you discounted the cost of the boots and this has been refunded back onto the account that you used to pay. I apologise sincerely for your inconvenience. Kind regards, Janice - customer services

Posted 2 years ago

“Sent wrong product but redeemed themselves by sending the item the day after informing them”

Helpful Report

Posted 2 years ago

Thank you for your review. We apologise that there was an error with your order and thank you for the opportunity to correct this for you. Mistakes can occasionally happen and we are grateful for your understanding and we are sorry for the inconvenience caused. . Kind regards, Janice - customer services

Posted 2 years ago

“Very limited stock of what you can see on-line actually in the Newbury store, so had to order in two pairs of boots and pay for both to just try them on. Received email to say had been dispatched but no email to say they had arrived at the store and therefore over a week from my order until was able to try on and get refund for the pair I didn't want. Surely there must be a better way of serving customers in 2023?”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you found the stock that they had in the Newbury store was not what you wanted and that they had to order them in for you. We do have a very large range of shoes and try to keep our stores stock as close to this as we can, but some of our items do have to be sourced from our other stores if stock is getting low, and this is what has happened here. We apologise for your disappointment, we do look into ways constantly of how to better our service to customers and will pass your comments on. Kind regards, Janice - customer services

Posted 2 years ago

“I ordered 2 pairs of sandals size 3 and size 4 as I wasn't sure of the fit. I didn't realise at the time that I would have to pay the return postage which I was surprised about.”

Helpful Report

Posted 2 years ago

Thank you for your review. We do deliver free of charge but ask the customer to cover the cost of returns. You can take back to a Charles Clinkard store where they will arrange the refund for you, or use a second class postal service to keep costs down. We would recomment paying a little more for tracking so you can see when they arrive with us, this is usually about 80p more if you use Royal Mail, but you do not need to use a next day service as this would increase the price a lot. You can also find on our website a link to CollectPlus and this costs £4.49 for a return label that will cover up to 10 kilo. I hopet that this iinformation is of help. Kind regards, Janice - customer services

Posted 2 years ago

“Lovely boots and reasonably quick delivery but they definitely were not wide fit so had to return them. Also they were cheaper in other retailers than at Charles Clinkard Also the box was battered which I wouldn't have expected.”

Helpful Report

Posted 2 years ago

Thank you for your email. We do not have these advertised as wide fit, so I am sorry that you thought that they were. With regard to the price of the boots, if you find that another store similar to ours that have stores and an online service that have your colour and size in stock, we would price match. However if it was a discount store, or ebay etc we would not. The box is there ultimately to protect the shoes and we are sorry that it had been damaged, we do hope that the shoes remained unscathed and the box did its job. I hope that you find something that is a better fit for requirments. Kind regards, Janice- customer services

Posted 2 years ago

“Ordering straight forward.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are pleased to hear that you found the ordering process to be easy. Kind regards Janice - customer services

Posted 2 years ago

“Unfortunately the boots I ordered were not suitable, but very impressed by the swift refund. Money back into my account within 48 hours. The only gripe I had was paying return carriage.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very pleased to hear that you were pleased with our service and thank you for sharing this with others. With regard to the return, we do ask customers to cover the cost of returns, we deliver free of charge and if the customer would like an exchange, again we pay for the postage to them. You can on our website find a link to Collect + where for £4.49 you can buy a label that covers up to 10 kilo so you can return several items at this one low cost. You can also take to any Charles Clinkard store and they will arrange the refund for you. I hope that this information helps. Kind regards, Janice - customer services

Posted 2 years ago

“Have used CC before and been very happy. This time we received the wrong shoes so not so good. They were very helpful on the phone and have promised to send the correct ones”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you received an incorrect order and for the inconvenience that you have had. I can see from the tracking that you have received a new order today and we do hope that you are happy with the shoes that you have received. Kind regards, Janice - customer services

Posted 2 years ago

“Boots looked lovely but too narrow. Hope replacements are better”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the fitting wasn’t correct for you. We hope the replacements are much better suited. Kind regards Michael

Posted 2 years ago

“The boots arrived in good time but I was really disappointed at the fabric, it didn't seem that it would work if wet & rainy and seemed to look cheap. The boots also only came mid calf so I decided to return them...thus is where I was really disappointed...I had to pay £9 postage to return them, no options to take to local store where they have courier service etc. I will only ever order from John Lewis in future as I can drop returns onto local waitrose.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the look of the boot did not seem to meet your expectations. We do have many different methods of returning your order to us. You can return your order to any of our stores for free. You can purchase a collect plus label from our website for £4.50 or you can also use Royal Mail, second class tracked service is a very popular option and this can start from as little as £3.30 Kind regards Michael

Posted 2 years ago

“Very little stock in store hence having to order on line. The website says postage is free but this is only half true because postage is free for delivery but we have to pay returns. This is based on the cost of the shoes and therefore cost me £8.95 because I needed a larger half size. I will be very reluctant to purchase from them again.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that the shoes did not fit. We do deliver free of charge and if an exchange is needed we again cover the postage for the replacement item to the customer. We do ask the customer to cover the cost of returns if posting back to us. You can take returns back to a Charles Clinkard store and you have up to one year to do this so long as the item is unworn. You do have a Charles Clinkard store not too far from you. They can arrange the refund or an exchange if needed. I hope that this helps if you do order in future. Kind regards, Janice - customer services

Posted 2 years ago

“Have ordered quite a few times from you before and have had no bother at all, but this time I don't know why it would not allow me to have a home delivery and the shop it was being sent too was a car ride away and not that near, I was given a delivery date of the 21st which was then cancelled and then another date of the 28th which I didn't receive the code for till the next day so this time I'm not satisfied”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry that you were not able to choose your own address for delivery, it appears that you have chosen click and collect in error and you have had to choose a DPD pick up shop. We do deliver to your home address as usual if this is chosen, so if you ever have the problem again, please let us know and we will be hapy to amend, or even place an order over the telephone for you. kind regards, Janice - customer services

Posted 2 years ago

“These are lovely slippers. However I ordered a size 5 and my big toe is right at the end with no room. I therefore feel I have to return them. :-( I have ordered from Charles Clinkard before so do like the company, and would order from them again. Have just been unfortunate on this occasion. I ordered these through Amazon.”

Helpful Report

Posted 2 years ago

Thank you for your review and for letting customers know that although you are not happy with the slippers, that you are happy with the Company and the service offered. We do look forward to seeing you shop with us again in the future. Kind regards Janice - customer services

Posted 2 years ago

“Items ordered were not delivered as told out of stock”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that we had to cancel one of the items from your order. As we dont take a payment from your card until the point of dispatch, we did not collect the money for the item that was not sent. I apologise sincerely for your inconvenience and for any disappointment caused. Kind regards, Janice - customer services

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 48,990 reviews