Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,990 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

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Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes returned, too narrow”

Helpful Report

Posted 2 years ago

Hi Margaret, We are sorry to that you found the shoes to be too narrow. we do hope that you found the return process simple and efficient. Kind regards, Janice - customer services

Posted 2 years ago

“I have returned these shoes. Disappointed with them, the trim on the front of the shoes was very loose consequently when walking the trims rattled. I think a design fault. I would think very hard before buying another pair of shoes from Clinkards due to the cost of returning”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that the chain on the shoes rattled as you walked and have refunded in full the cost of the shoes to you. With regard to returns, we do have a link to Collect Plus on our website where for the discounted price of £4.49 you can send back up to 10 kilo in once package. You can also take back to a Charles Clinkard store where they can arrange a refund for you, or choose any courier of choice. A premium next day service does not need to be used where you would pay extra for a next day delivery. With your shoes having a fault, we would have provided a free return if you had let us know. We have also emailed you via your order with regard to this. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 2 years ago

“Beautiful shoes and excellent quality. However, left shoe was faulty and had to return or would have given 5*. Nervous about reordering in case I get same shoes.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that there was a problem with the shoes that you received. I have been able to verify fault of the creasing on the inside of the left shoe. I have taken these shoes from sale so they will not be sent out again, please be assured that you would not be sent the same pair out again. Kind regards, Janice - customer services

Posted 2 years ago

“I returned a pair of boots and ordered another pair, but on the refund received an extra £10 discount was deducted which I thought was uncalled for. I love the boots though”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We are so pleased to hear you love your boots. Unfortunately, the 10% discount was applied on the first order, when you returned your order, you placed a new order (your second order) rather than an exchange for your first order which the discount code was not eligible for. A full refund was issued for your full order. I have contacted you privately to resolve this issue. Kind regards Michael

Posted 2 years ago

“I was very happy with the notifications for this order. Unfortunately when the text told me that the package was delivered, it was no where to be found. I was very lucky that this was delivered to a close neighbor who brought it over to my house. I was just about to call the company and have it traced. That is always very disconcerting. The shoes are wonderful and they did come quickly.”

Helpful Report

Posted 2 years ago

Thank you so much for your positive feedback about Charles Clinkard. I am sorry to hear that you had a problem wth the delivery and relieved that this was resolved. We're always so pleased to hear that customers are happy with the products and services we provide. If there's anything else we can do for you, please don't hesitate to reach out. Kind regards, Janice - customer services

Posted 2 years ago

“Bought some women's loafers in the York store recently. They were £110. Not a bargain. Walked out of the shop very pleased with them, comfort, style and quality. But, less than two weeks and two wearings, one shoe split. We took them back. Disappointing, but sales assistant managed to locate another pair but they had to be ordered. They arrived after four working days. Thankfully, they were delivered to our home address so it saved another trek to York from Knaresborough (16 miles each way).”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have had a problem with your shoes and apologise for your inconvenience. I was very happy to hear that the returns process and replacement of the shoes was a pleasant one for you and that they managed to have a pair sent out to you. Thank you for your comments and we hope that you have much pleasure in wearing these lovely loafers. Kind regards, Janice - customer services

Posted 2 years ago

“I ordered two pairs of shoes in my normal US/Euro size. They are one-half a size too small. I wanted to return them for a size larger but..........it would cost over $l00 US dollars to ship. So, I will attempt to have one pair stretched and the other pair I will try to sell. Too bad - I loved the little boots. Won't order again.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that the items that you bought did not fit. We sell many European brands of shoes and some can differ a little. The leather on these is very soft and would stretch a little for you. We occasionally get returns back from the USA and find that depending on the courier used, the cost is around $20. You may find that you can find a lower cost service to ship your items back. Kind regards, Janice - customer services

Posted 2 years ago

“My gabour sandles that arrived were to small having ordered a 4.5 my usual in boot size but not it seems in these sandles. I returned my samdles by post at a very costly £8.95 which was far to expensive..i will not be repeating..my refund however was one to two days .”

Helpful Report

Posted 2 years ago

Thank you for your review. You can return your order to any Charles Clinkard store or return by post. There is a link on our website to Collect Plus, from here you can buy a label for £4.49 which covers up to10 kilos of returns in one package. Alternatively to keep costs low, you can send back Royal Mail second class and pay 80p extra for tracking. This would bring the cost down to aproximately £3.50. I hope that this helps for future reference. Kind regards, Janice - customer servicew

Posted 2 years ago

“No issue with the goods ordered. I was very happy with the purchase. The courier however took too long holding my parcel. I had my delivery charge refunded however I was very disappointed as I missed a birthday because of it.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear your parcel took a little longer than expected with the courier, it was shipped on a next day service and should have been with you the following day. Your feedback will be passed on to DPD. We are pleased to hear you are happy with the order. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“Easy to use website. Delivery is quick. BUT no free returns...I keep getting forgetting this. Gets expensive especially when returning heavy walking boots.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We appreciate your kind word regarding our website and delivery speeds. We would recommend using collect+ for more weighted items. You can purchase a label from our website for £4.50. Kind regards Michael

Posted 2 years ago

“I ordered 3 pairs of shoes on line. 2 fitted but I needed to return one pair. I didn’t realise that I had to pay the postage to return them! I had to drive one hour to the nearest shop. Because of this I will not order on line again. However, the quality of the shoes is excellent so if I am near a branch I would shop in store.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. When orders are placed online, we deliver free of charge for orders over £40, but do ask customers to cover the cost of returns. I’m sorry if the was missed when your order was placed. If you do wish to purchase online again you can use a second class tracked service with Royal Mail which will cost around £3.30 for one pair. We do offer a 365 day return policy if returning to the store is more suitable for yourself, but we are sorry for any inconvenience caused. We are pleased to hear you are happy with the quality of our shoes and we look forward to serving you in the future. Kind regards Michael

Posted 2 years ago

“Return charge was astronomical, won't be using again”

Helpful Report

Posted 2 years ago

Thank you for your review. We deliver free of charge, but do ask customers to cover the cost of returns. You can use a second class service with Royal Mail to keep costs down, for one pair. Royal Mail postage is around £2.85 and you can add tracking for aproximately 80p more. If you use a next day signed for service with Royal Mail, then that could increase to up to £11+ but you do not need to use such a service. Alternatively you can take back to a Charles Clinkard store or follow the link to Collect Plus which is on our website that is £4.49 and covers up to 10 kilos. This would allow you to send several pair back together. I hope that this helps for future orders. Many thanks again for your review. Kind regards, Janice

Posted 2 years ago

“Nice shoe, comfortable low wedge and a great price but too big. I’m a size 7 they felt like an 8! Sadly returned. Have to pay for returns yourself which is a disappointment.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We deliver free of charge, but do ask customers to cover the cost of returns. You can use a second class service with Royal Mail to keep costs down, take back to a Charles Clinkard store or use Collect Plus which is available as a link via our website that is £4.49 and covers up to 10 kilos. For one pair. Royal Mail is less, at around £2.85 and you can add tracking for aproximately 80p more. I hope that this helps for future orders. Many thanks again for your review. Kind regards, Janice - customer services

Posted 2 years ago

“These trainers were not as expected, I was disappointed with the quality and the look and unfortunately I have returned them.”

Helpful Report

Posted 2 years ago

“Ordered size3 but too big.Looking at the size printed on the sole it shows 3.5,which I work out as 31/2 ,not what I ordered.Shoes on the way back.Disappointed as they were just the style and colour I wanted.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the shoe was too big for you. As Soft line Jana is a European brand, they sell their products with EU sizing, and we equate them to closest UK size on our website. We have stated on our website that this product is a size 3. However, on closer inspection I can see this is listed as UK size 3.5 on the shoe itself. We would be happy to refund your postage once this arrives back with us. We will update this sizing on our website and thank you for bringing it to our attention. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“I went into your Newcastle shop, chose the shoes that I liked & waited for someone to serve me which never happened & after 30 minutes I left. I went home & purchased the shoes cheaper on your website. This is not the first time that there has been no staff in the men's section.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. We apologise sincerely that this has happended within one of our stores. Please be assured that we will let the store and the area manager know of your experience so that they can deal with this issue within the store, and we do hope that you were happy with the items ordered online. Kind regards, Janice - customer service

Posted 2 years ago

“Delighted with the fast service, unfortunately, despite ordering shoes of my normal size the boots were too big. A pity CC do not offer the same free returns policy as other firms. Will not be using them again for shoes/boots or items that depend on personal sizing.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We appreciate your kind words regarding our fast delivery times. I’m sorry to hear the fitting of the boots was not right for you. Regarding returns, we do ask customers to cover the cost of sending orders back, however you can return to any Charles Clinkard store where they will arrange a refund for you, we also provide a collect plus label via our website for £4.49. Another popular option is Royal Mail second class tracked service for as little a £3.30. Kind regards Michael

Posted 2 years ago

“Good size but a lot brighter in colour than I expected”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We are pleased to hear you like the fitting of the shoe. The colours on the Adidas Tensaur range can tend to be bright, we try to portray this in the images on our website. Kind regards Michael

Posted 2 years ago

“Good prices and delivered when promised. Suspect the shoes may have been ex display as they'd been unpacked and had retail price stickers on them and it would maybe have been nice to know that prior to purchase but there was no issues with them.”

Helpful Report

Posted 2 years ago

Thank you for your review. It does state in our Customer care at the bottom of the page the following statement under deliveries. QUALITY CHECKS In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 0345 241 7742 to discuss. We are sorry if you did not see this, and hope that the shoes sent were still of the high standard that you expect. Kind regards, janice - customer services

Posted 2 years ago

“Unfortunately the shoes will have to be returned as they are very small however, due to having to pay return costs, I am waiting until I can visit a store. I am between Cambridge and Milton Keynes however, it looks like the Cambridge store has closed down so I'm waiting until I need a trip to MK. The range of shoes at Charles Clinkard is great but I really resent having to pay for expensive returns and this puts me off ordering again.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We do offer free returns to our stores and offer a 365-day return policy to fit customers who don’t travel to our stores often. If you can’t make it to our stores, you can purchase a collect plus label from our website for £4.50 or you can also use Royal Mail, second class tracked service from as little as £3.30. We are pleased to hear you like the selection we offer. Kind regards Michael

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 48,990 reviews