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Charles Clinkard Reviews

4.8 Rating 51,686 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
47,943
 Metrics Info
4.8
Based on 51,686 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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J
Verified Buyer
“delivered exactly as promised”
Helpful Report
Posted 4 months ago
P
Verified Buyer
“Easy to order, quick delivery. It would be good if you had a lot more choice in sizes 2. It's so very difficult to find ladies shoes and boots in size 2, so pleased you provide these but would love more. Thank you very much. More please.”
Helpful Report
Posted 4 months ago
S
Verified Buyer
“Excellent service good communication!”
Helpful Report
Posted 4 months ago
M
Verified Buyer
“Brilliant fast service”
Helpful Report
Posted 4 months ago
T
Verified Buyer
“Lovely foot shape however there’s a real problem with the leg shape as you get a really bag huge sagging on the inside of the leg calf roughly way up creating an unattractive shape.”
Helpful Report
Posted 4 months ago
Thank you for sharing your thoughts with us, I’m sorry to hear that the leg shape of the footwear didn't meet your expectations. We appreciate your feedback on the design, as it helps others to make an informed choice when browsing. We hope that you find a design that you like more ready for the winter season. Kind regards, Janice - customer services
Posted 4 months ago
V
Verified Reviewer
“Excellent customer service from Sophie at your Keswick shop. Helped me with some difficult foot issues to find the perfect winter boots. So helpful and knowledgeable about best brands for me.”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Prompt service, great product, thank you.”
Helpful Report
Posted 4 months ago
L
Verified Buyer
“"Shoes" fine, pity about the stick on label in the sole”
Helpful Report
Posted 4 months ago
D
Verified Buyer
“A recent online purchase took longer than expected to arrive as was informed lost in transit and to expect order to be cancelled! However 2days later another email arrived advising delivery would imminent. Imagine my dismay on opening my parcel the sole of the sandals were dirty and had clearly been worn! Rang customer services who were very apologetic and sent a return label! Today 1 week later my refund as been issued. Minus the £2.99 postage! As the return was due to the fact sandals were unfit for sale I don’t see why I should be out of pocket! Very poor! I will never order from Charles Clinkard or recommend you! Order number 93527957”
Helpful Report
Posted 4 months ago
Thank you for leaving a review on your recent purchase. I’m truly sorry to hear about the issues you encountered with your order, from the delivery delays to receiving the sandals in unsatisfactory condition. We strive to provide our customers with quality products, and it's disappointing to learn that we fell short in this instance. I am glad our Customer Service Team were able to assist with your return and kept you informed of the delay. But the lack of quality checking let us down. Your postage is not automatically refunded, but I have pushed this through for you today. Please be assured, your feedback has been passed on to the Warehouse Manager so we can aim to provide the high standards our customers have come to expect. Kind regards, Hannah, Customer Service
Posted 4 months ago
S
Verified Buyer
“Easy web site, prompt service”
Helpful Report
Posted 4 months ago
A
Verified Reviewer
“Maddie in the Milton Keynes store was brilliant! She was very helpful, diligent and professional in helping our 2 girls pick their school shoes.”
Helpful Report
Posted 4 months ago
Mrs
Verified Buyer
“Very easy to place the order. Good description of product. Efficient delivery. No problems.”
Helpful Report
Posted 4 months ago
K
Verified Buyer
“Just what I wanted, lovely!”
Helpful Report
Posted 4 months ago
M
Verified Buyer
“Brilliant service would recommend this company”
Helpful Report
Posted 4 months ago
E
Verified Buyer
“First purchase from this company and would definately reccomend them.”
Helpful Report
Posted 4 months ago
J
Verified Buyer
“Great company to deal with, superb choice and easy to navigate website.”
Helpful Report
Posted 4 months ago
MR
Verified Buyer
“Excellent service in all aspects of this purchase.”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Postage expensive compared to other online companies”
Helpful Report
Posted 4 months ago
Thank you for your feedback regarding our postage costs. I understand that delivery charges can be a deciding factor when shopping online. We strive to provide the best service possible and offer free standard delivery for all orders over £40 and charge £2.99 if under. We frequently review our shipping options to ensure we remain competitive while delivering to you efficiently. Please be assured, your comments have been passed along to the relevant department. Kind regards, Hannah, Customer Services
Posted 4 months ago
T
Verified Buyer
“Quick and efficient service”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“I always use clinkards for my children's school shoes as they always last the entire school year! The staff are super friendly and very professional when measuring my children's feet.”
Helpful Report
Posted 4 months ago
Charles Clinkard is rated 4.8 based on 51,686 reviews
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