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Charles Clinkard Reviews

4.8 Rating 51,686 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
47,943
 Metrics Info
4.8
Based on 51,686 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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J
Verified Buyer
“I found my daughter’s school shoes cheaper here than in the Clarks shop and they were delivered in no time. Highly recommend!”
Helpful Report
Posted 4 months ago
L
Verified Buyer
“Very pleased with my purchase. Good fit and once again, excellent service”
Helpful Report
Posted 4 months ago
S
Verified Buyer
“Hi, sorry to inform you that the shoe that was sent to me was used... was not happy at all! Only reason I kept the shoe was I needed the show for an event, else I would have returned the shoe. Thank you Sabu”
Helpful Report
Posted 4 months ago
Thank you for sharing your experience of your recent order. I’m truly sorry to hear that the shoes you received did not meet our usual standards and is not what you expected. We have a quality check procedure in place and it is disappointing to learn that we fell short on this occasion. Please be assured, this has been passed on to the Warehouse Manager. If you have photos of the shoes when received, please feel free to reach out to our Customer Service Team and we can advise further. Kind regards, Hannah, Customer Services
Posted 4 months ago
G
Verified Buyer
“Shoes posted out never been in a shop but transaction was fine and received quickly so all good”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Good service”
Helpful Report
Posted 4 months ago
K
Verified Buyer
“Order was delivered in lightening fast speed. Sadly my purchase did not fit so was returned, the refund was also received in lightening fast speed. No nonsense just good service.”
Helpful Report
Posted 4 months ago
J
Verified Buyer
“I ordered a pair of Reiker shoes over a weekend choosing next day delivery which cost me £5.99. There wasn’t anything on the order form preventing me or blocking me entering this option. However the shoes arrived several days later so I decided to contact the company asking for a reimbursement of the next day delivery charge of £5.99. I received an email stating that orders for next day delivery were for weekdays only and that I would not be reimbursed. I contacted them again and explained there was nothing on the order form stating this and if this was the case why did the order form allow me to choose next day delivery. I again asked for my reimbursement. I have not heard from the company since but I will endeavour to contact them again. The company Itself is very good with an excellent choice of shoes and I have purchased from them in the past without a hitch. I just wonder how they can blatantly inform me that a reimbursement will not be forth coming when I’ve paid for a service I didn’t receive. Very disappointing. My recommendation would be to order from them but only on week days.”
Helpful Report
Posted 4 months ago
Thank you for taking the time to leave your feedback. I'm sorry to hear that your most recent shopping experience with us has left you disappointed. As with many retailers, Next Day Delivery applies to working days, Monday to Friday. Orders placed after the Friday cut-off, over the weekend, or on a bank holiday will be dispatched the next working day, with delivery following the day after. In this case, your order was placed over a bank holiday weekend, meaning dispatch was delayed slightly, but still within our promised timeframe. I hope you'll accept my apologies for any confusion or inconvenience caused to you on this occasion. Kind regards, Hannah | Customer Services
Posted 4 months ago
L
Verified Buyer
“Pleased with my patent leather boots which arrived on time and seem very comfy. Looking forward to wearing them in December for my son's wedding 👌👌👌”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Straightforward to order from an informative internet site”
Helpful Report
Posted 4 months ago
N
Verified Buyer
“Excellent service. I ordered sandals with less than a week to my holiday and received them so quickly with great communication all the way. Wouldn’t hesitate to recommend or use this company again. Many thanks!”
Helpful Report
Posted 4 months ago
H
Verified Buyer
“Great shoes at a good price, fast delivery. I'm very happy with my purchase.”
Helpful Report
Posted 4 months ago
L
Verified Buyer
“Excellent service. Website was very easy to use the product was shipped extremely quickly and well packaged and kept me informed along the way. Definitely use this company again.”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Quick delivery Super fit”
Helpful Report
Posted 4 months ago
Mrs
Verified Buyer
“Excellent service and great choice. Telephone staff excellent.”
Helpful Report
Posted 4 months ago
S
Verified Buyer
“The cost to return will put me off purchasing again from this company.”
Helpful Report
Posted 4 months ago
Thank you for your review. I am sorry to hear this has influenced your decision to shop with us again. As per our terms and conditions, we ask customers to cover returns postage. However, if you use the returns portal on our website, we offer a Royal Mail label for £3.20. Giving our customers a reasonable price. Returns can also be made to any Charles Clinkard shop, to find your closest you can use the postcode function on our website. Kind regards, Hannah, Customer Services
Posted 4 months ago
S
Verified Buyer
“Black DMs as described quick delivery with good communication thank you”
Helpful Report
Posted 4 months ago
C
Unverified Reviewer
“I was very happy with my experience shopping at Charles Klinkard today at the Mall Cribbs Causeway, Bristol. I have never been before and it was a really busy day at the mall. Wendy was very welcoming and helped me find the best boots for me- thank you, I appreciated the care and great customer service! ☺️”
Helpful Report
Posted 4 months ago
S
Verified Buyer
“Very helpful staff in the shop in Ilkley. I ordered a pair of toe post sandles that I arrived very quickly and are very comfortable. I'll probably shop here again. The shoes are costly but obviously well made.”
Helpful Report
Posted 4 months ago
A
Verified Reviewer
“Be careful - check this product (size 8) as I returned a pair recently with faulty stitching. I'm a bit suspicious that an out of stock item is now back in stock.... Have they just put the faulty item back on sale?”
Helpful Report
Posted 4 months ago
Thank you for taking the time to leave us your feedback. Please be assured, we have a rigorous quality check procedure in place. If a faulty shoe is returned to us and not deemed resaleable, it is not made available for another customer. We are consistently updating our lines and processing returns which replenish our stock, so an item may show in stock which was previously not available. If you have any queries, please feel free to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 4 months ago
A
Verified Buyer
“Lovely shoes. Negative was they took longer to despatch/deliver than anticipated, the box was not in the best condition (lid was broken and had evidence of several stickers that had been applied to it) and the satin bag that is usually provided with Peter Kaiser shoes was not included.”
Helpful Report
Posted 4 months ago
Thank you for taking the time to leave us a review. We advise 2-5 working days for orders to be dispatched with our standard service and then it is down to the courier. As your address is in the Channel Islands, this may account for the longer than anticipated delivery but I apologise for any inconvenience caused. Boxes can unfortunately become damaged in transit but hopefully, it kept the shoes safe and in a satisfactory condition. If there are any issues, please do not hesitate to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 4 months ago
Charles Clinkard is rated 4.8 based on 51,686 reviews
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