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Charles Clinkard Reviews

4.8 Rating 52,831 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
49,426
 Metrics Info
4.8
Based on 52,831 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

Write Your review

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C
Verified Buyer
“Excellent products and fast delivery. Unfortunately the boots did not fit right so had to return and waiting on refund. Would definitely order from this company again.”
Helpful Report
Posted 5 months ago
A
Verified Buyer
“Items despatched quickly after finding website very easy to navigate.”
Helpful Report
Posted 5 months ago
L
Verified Buyer
“York store Staff very friendly, always extremely helpful.”
Helpful Report
Posted 5 months ago
A
Verified Buyer
“Excellent efficient service, quick and easy, package arrived in two days. Could not ask for better. Many thanks.”
Helpful Report
Posted 5 months ago
P
Verified Buyer
“Delivery was swift and on time pleasant delivery driver”
Helpful Report
Posted 5 months ago
K
Verified Buyer
“Fantastic customer service really quick delivery boots are amazing will definitely use company again”
Charles Clinkard 5 star review on 1st January 2026
Helpful Report
Posted 5 months ago
A
Verified Buyer
“Very helpful sales assistant. Swift delivery.”
Helpful Report
Posted 5 months ago
S
Verified Buyer
“Both myself and my husband can always find the right footwear at your stores. The staff are friendly and helpful and it is good that you can order the correct size when not in stock, or order on-line.”
Helpful Report
Posted 5 months ago
A
Verified Buyer
“Excellent dervice”
Helpful Report
Posted 5 months ago
L
Verified Buyer
“Fab shoes great price fast delivery”
Helpful Report
Posted 5 months ago
J
Verified Buyer
“A great website, my odd size was in stock, easy to order and delivered on time.”
Helpful Report
Posted 5 months ago
D
Verified Buyer
“Ankles so wide I could step out of the boot. Very disappointing and returned.”
Helpful Report
Posted 5 months ago
Thank you for your review. While it is disappointing to hear that this order was not a suitable fit, we appreciate you taking time to leave your feedback. If you do continue to shop with us in the future I hope you are able to find an ankle boot in the desired fitting. Kind Regards, Sophie - Customer Services
Posted 5 months ago
A
Verified Buyer
“Very efficient delivery”
Helpful Report
Posted 5 months ago
K
Verified Buyer
“Efficient delivery , Great Shies - Reasonable Price - Many Thanks”
Helpful Report
Posted 5 months ago
C
Verified Buyer
“Was always my favourite shoe shop in medowhall Sheffield, ordered two pairs of boots on line but unfortunately had to send one pair back, I found it quite easy and appreciate the reduced return postage.”
Helpful Report
Posted 5 months ago
A
Verified Buyer
“Great service quick delivery and love my boots”
Helpful Report
Posted 5 months ago
D
Verified Buyer
“Just what I was looking for, for winter walks. Very comfortable, ordered Monday before Christmas, they arrived Christmas Eve!”
Helpful Report
Posted 5 months ago
L
Verified Buyer
“Service was so quick and love my boots”
Helpful Report
Posted 5 months ago
D
Verified Buyer
“Great footwear and great company to deal with”
Helpful Report
Posted 5 months ago
V
Verified Buyer
“It was a very disappointing experience for us, being a sincere customer since 2019. I bought a formal shoes from Charles Clinkard, Nottingham. I did not get the shoes of my size from the shop, and hence ordered online (paid 65 pounds) as per the advice of the representative, whom I believe is the store manager. We received the shoes at my residence, and after trying, it was really uncomfortable and caused pain to my foot. Hence, went to the store to check for my options to return or get a replacement. From here, the disappointment started. When we entered the store and explained the situation, the store representatives were so rude, especially the manager. I tried to explain my situation with the shoes, and she told me it can't be replaced since it is worn. After wearing it, the pain was continuous and understood it can't be used as it will cause damage to my foot. I really thought that Charles Clinkard would take up my issue and react positively, as I was genuinely explaining my situation. And I understood that you should not be genuine; instead, you try to fake things up, give false details, and get the refund. We were really disappointed with the attitude of the store manager and representatives, as they showed no empathy, instead trying to send us out of the store without giving any solution. My wife bought a pair of boots for 80 pounds from the same store a couple of days before. I am frustrated and disappointed with this incident, and I thought of updating the management regarding the issue. It is very important to educate your employees to treat customers with empathy instead of enforcing the company policy with a direct 'No'. The issue would have sorted if they had offered me a pair of replacement shoes for the current shoes, which I could never use. I lost 65 pounds on this, and Charles Clinkard lost a customer since 2019.”
Helpful Report
Posted 5 months ago
Thank you for taking time to leave your review. I am very sorry to hear that you are having trouble with your recent order, and with the return process. While we do have a policy to consider when accepting shoes back, we do aim to assess them as much as we can. I apologise that your experience with this return process in one of our stores was negative; your frustration is understandable. A member of our Customer Services team will be in touch shortly to discuss this. Kind Regards, Sophie - Customer Services
Posted 4 months ago
Charles Clinkard is rated 4.8 based on 52,831 reviews
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