Login
Start Free Trial Are you a business? Click Here

Charles Clinkard Reviews

4.8 Rating 52,240 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,709
 Metrics Info
4.8
Based on 52,240 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
N
Verified Buyer
“Beautiful boots delivered on time”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“wrong item sent, return label received but no time yet to return the order. Disappointing.”
Helpful Report
Posted 4 months ago
Thank you for your taking the time to leave us a review. Please accept my sincere apologies you received the incorrect order. We have let you down due to this error but be assured, this incident has been brought to the attention of the Warehouse Manager and is being looked into further. I can see our Customer Service Team assisted with your return and glad the correct item has now been delivered. I hope you are pleased with your purchase and that you shop with us again so we can demonstrate our usual high standards that our customers come to expect from us. Kind regards, Hannah, Customer Service
Posted 4 months ago
A
Verified Buyer
“Good, simple and effective service - nothing to complain about”
Helpful Report
Posted 4 months ago
J
Verified Buyer
“Very good range of shoes. Service is always excellent”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Great choice of products. Easy to order online. I was kept updated regarding my order delivery and am very pleased with my purchases. Amazing to have such a good returns policy, not that I am needing it. Thank you.”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“I'm still waiting for my shoes be delivered. Royal Mail returned my parcel. When can I expect to receive them So I can't do a proper review”
Helpful Report
Posted 4 months ago
Thank you for your review. We are sorry to see that you had issued with this delivery. I appreciate it is frustrating when orders are not received in the expected time frame. I can see your order has now been resent and was delivered last weekend. Hopefully you are pleased with your purchase, but should you have any further questions please do not hesitate to reach out and a member of our Customer Service team will be happy to help. Kind Regards, Sophie - Customer Services
Posted 4 months ago
P
Verified Buyer
“Ordered 2 pairs of boots to see which fitted around my skinny legs. Both pairs of boots were lovely but decided the Gabor ones were the best fit. Returned the other pair and received my refund quickly.”
Helpful Report
Posted 4 months ago
L
Verified Buyer
“Excellent Service and Top Quality Leather Purse. I will certainly be using Charles Clinkard again. Thank you.”
Helpful Report
Posted 4 months ago
N
Verified Buyer
“Speedy prompt delivery of my order, a great range of products always on offer from great manufacturers.”
Helpful Report
Posted 4 months ago
J
Verified Buyer
“Great service , I ordered some Gabor suede wedge ankle boots, they arrived promptly and fit lovely. A great purchase with 20% discount.”
Helpful Report
Posted 4 months ago
B
Verified Buyer
“Great shoes now have them in black and navy.”
Helpful Report
Posted 4 months ago
L
Verified Buyer
“My order arrived in 2 packages. Sadly none were suitable. The returns were at my expense, and was expensive!!! Also only one return label sent. Still waiting for my refund. Won’t buy online again.”
Helpful Report
Posted 4 months ago
Thank you for taking your time to leave a review. I am sorry to hear that your order was not suitable, and that you had difficulty with the returns process. We aim to make this as smooth as possible, so your comments are appreciated as they will help improve this. We do ask customers to cover the cost of the returns process. This can be done directly with a courier of your choice using the return label provided, or via the Returns Portal on our website. Should you order with us again and require further assistance with this then please do not hesitate to reach out. Please be assured that your return has now been received, and your refund(s) have been issued. Kind Regards, Sophie - Customer Services
Posted 4 months ago
P
Verified Buyer
“Excellent service from very pleasant members of staff.”
Helpful Report
Posted 4 months ago
J
Verified Buyer
“Knowledgeable staff, great options available”
Helpful Report
Posted 4 months ago
C
Verified Buyer
“I'm new to Charles Clinkard and am delighted with my new shoes. I have wide feet and it's difficult to find comfortable shoes that also look good. The staff were extremely helpful.”
Helpful Report
Posted 4 months ago
L
Verified Buyer
“Pleased to secure a pair of this year's colour on Rieker ankle boots that are so very comfortable - I practically live in them”
Helpful Report
Posted 4 months ago
L
Verified Buyer
“My boots arrived as expected, and were suitably packaged to ensure no damage”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“I’ve had 3 pairs of shoes/boots from here recently, they are great. Deliver was prompt and free. Will definitely order again.”
Helpful Report
Posted 4 months ago
S
Verified Buyer
“Great customer service and live chat is fantastic.”
Helpful Report
Posted 4 months ago
M
Verified Buyer
“Charles Clinkard offer a wide selection of footwear for all seasons, all ages and activities. The service is consistently reliable with staff quick to help out with any queries. Pricing is competitive, everything is carefully packaged and returns easy.”
Helpful Report
Posted 4 months ago
Charles Clinkard is rated 4.8 based on 52,240 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request