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Charles Clinkard Reviews

4.8 Rating 49,032 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,806
 Metrics Info
4.8
Based on 49,032 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025
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Charles Clinkard 5 star review on 11th April 2025
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Charles Clinkard 1 star review on 4th April 2025
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Charles Clinkard 5 star review on 26th February 2025
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Charles Clinkard 5 star review on 6th February 2025
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Charles Clinkard 5 star review on 29th January 2025
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Charles Clinkard 5 star review on 17th December 2024
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292
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
"
Verified Buyer
“I ordered Lelli Kelly boots for my daughter. She was disappointed when they arrived with the changeable strap missing.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review We are sorry the replacement straps were not included We will ensure that these are sourced and dispatched out. Please allow around 10 days fo receipt. Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Delivery quick, shoes good quality. Won’t buy again as I have to pay to return the shoes I didn’t want it”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We offer free standard UK delivery on items over the cost of £30.00 owever do ask for returns to be paid for You can find our returns policy here: https://www.charlesclinkard.co.uk/returns-i17 Please be assured we value all customer feedback as this helps our company going forward and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“Ordered a pair of black shoes but when they arrived they were definitely dark blue. Kept them because they were in the sale and a good price.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I’m afraid Royal Mail delivery let you down. Gave me a four hour time slot which you would think wouldn’t be hard to deliver in but no three quarters of an hour after that wide time slot.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry you were disappointed with Royal Mail delivery. The company do not offer a time slot as such however will try and deliver the item as soon as possible for their customers. During the current pandemic, they have had extra packages to deliver and also have to take into account social distancing and this may add time on to their usual rounds. We will ensure your comments are passed back onto them however we do offer DPD as an alternative, they have a one hour time slot and safe place option you can add. If you place a future order, please contact us as soon as possible after placing and we can add this for you. We hope you will return in the future and do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Good service but my Merrill shoes cost £90 and are available for several retailers on line for £55, including delivery. Disappointing price difference.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We do offer a price match service however the following terms do need to be met: The item our price is being compared to must be the same style, colour and size and must be in stock to purchase from the comparison company. The company providing the comparison product must be comparable to Charles Clinkard. This means that the company must have a UK presence that is not solely based online and must also not be in administration or in ‘final clearance’. When conducting our price check, we reserve the right to consider delivery costs or other administrative costs the comparison company may charge. If you have ordered something on our website but then have found it cheaper elsewhere, we will refund you the difference using your original payment method. Simply call us within 7 days from placing your order to be eligible for a refund. We do not compare to online markets like ebay/amazon due to not knowing the original source of the products, we also are not aware of other prices on the market. We cna see you have now been refunded however please do find the link for the price match here for your perusal: https://www.charlesclinkard.co.uk/price-match-promise-i282 Any further queries do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Hello Yes I ordered some ankle boots made by Joseph Seibel. which have hardly been worn However, today the top eyelet has completely come away meaning I can no longer lace up the boot fully. As I no longer have the shoe box to send them back and I do not trust the boot even if it is mended -I am pretty fed up.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry to hear of the issues with your Josef Seibel boots. Please can you provide the order reference and further details to sales@clinkard.co.uk and our Customer Services Team will be able to assist. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 4 years ago
M Ovenden
Verified Buyer
“The shoes did not arrive at my house but were delivered and signed for at an address a road away luckily the owner brought the package round after work as I have a broken foot and was wondering where it had gone as I received a text saying it had been signed and delivered!”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry to hear the shoes were not delivered to your address, we have spoken with Royal Mail regarding this and they have apologised for not leaving any details via a card to inform you of this. We are glad your parcel was located and hope you enjoy your new purchase. If further assistance is required do not hesitate to contact us Kind Regards Nicola-Customer Services
Posted 4 years ago
R Allison
Verified Buyer
“Overall a good company to deal with but watch their website - I attempted to buy a pair of shoes that were listed at one price and when I attempted to buy them the price went up by 35%. And yes I checked everything several times and it wasn't a sale where some sizes were in the sale and other weren't. Bit of sharp practice there, but overall a good experience as the product arrived quickly and was of good quality. Watch their loyalty scheme too - points can "disappear" and only re-appear of you bother to phone them about it.”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your review. We are sorry to hear that you found the website misleading. Sometimes, when a 'colour of the season' is reduced in the sale, the item may read as a 'from' price. When you scroll over the colours, it will show you which are in the sale and which are not. However this should not happen for a different size of the same shoe. If you come across this again, please give us a call so that we can take a look into this for you. With regard to points, they are calculated at the end of Feb and again at the end of August so at this time, you may see the points go to 0 as we calculate who needs a voucher sending for the points earned. You get 5% back as a voucher so you can use against any future purchase. I do apologise for any inconvenience you have had. Kind regards, Janice - customer services
Posted 4 years ago
Anonymous
Verified Reviewer
“The wrong colour was sent they were blue. However customer services sent me a prepaid label and I sent them back”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your review. We apologise that you were sent the incorrect colour and would not expect you to cover the cost of a return when it was of no fault of your own and thank you for giving us the opportunity to correct our error and send the right colour for you. Kind regards, Janice - customer services
Posted 4 years ago
L Barnes
Verified Buyer
“Lovely looking slippers, but sizing was quite large so had to return them. Returns procedure very easy and refund made promptly.”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your review. We are very happy to hear that you found the return process easy and your refund was done promptly for you. Kind regards, Janice - customer services
Posted 4 years ago
Anonymous
Verified Buyer
“Arrived quickly but frustrating having to pay postage to return”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your review. We do deliver free of charge, but ask if the customer will cover the cost of return postage or take back to a Charles Clinkard store. If you need an exchange, we again will cover the postage cost to you. We hope that you have been able to replace your purchase to something more suitable for your requirements. Kind regards, Janice - customer services
Posted 4 years ago
"
Verified Buyer
“Good helping”
Helpful Report
Posted 4 years ago
Thank you for your review. We are pleased to hear you were happy with the ordering and delivery process. We hope you choose to shop with us in the future. Kind regards, Nicola-Customer Services
Posted 4 years ago
A Dearmun
Verified Buyer
“These Reiker trainers are attractive and very comfortable but more plastic than I expected- concerned they won’t breathe Delivery was swift and uneventful”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your review. Kind regards, Janice - customer services
Posted 4 years ago
S
Unverified Reviewer
“Fast delivery. Smart, Comfie shoes. Wore immediately.”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your review. Kind regards, Janice - customer services
Posted 4 years ago
"
Verified Buyer
“Loved the 2 new pairs of shoes, great value. Very slow post. Took over a week”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. Our current dispatch time is within 6 days, we posted out the order on the 5th working day and passed ths to Royal Mail for you. We are genuinely sorry this took longer than anticipated, with the current scenario there are occasions when deliveries can take longer to arrive. We hope you will consider ordering again in the future. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“Bought shoes which looked as if been worn and returned !”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review, We are sorry you were disappointed with your order. Items are sourced from our stores and warehouse, they may have been tried on or on a display however the quality of the item should not be impacted and we are disappointed to hear you received this pair. We can see you have organised a return of the item and we hope this will not deter you from ordering in the future. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Navy shoes were ordered in the Cambridge shop for home delivery and black shoes arrived. These will be returned to the shop.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry you were sent the incorrect colour of shoes. Items are checked prior to dispatch and we are disappointed this error occurred. We have checked your order and have added extra notes for additional checks to be made to ensure you receive the item that you requested when ordering in our Cambridge store. If we can assist further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“Unable to use a credit note for online purchase is not helpful under the current covid-19 situation.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are currently looking into offering an option for a paper credit note to be used online however if you do still have this available to use. Please email sales@clinkard.co.uk and we can offer advise on the best way to utilise this If we can offer further assistance do not hesitate to contact us Kind Regards Nicola-Customer Services
Posted 4 years ago
A Spanakos
Verified Buyer
“Easy to order online, good price for top brands, fast delivery. The wrong color was sent and was disappointed when they expected me to wait until I sent back/they received the wrong pair until they corrected their mistake by sending me the correct one. Other than that, the customer service was fast and responsive.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry you were sent the incorrect colour initially. With regards to the return, we do require notification that the other item is on its way however we can see we have arranged the correct item to be sent and also assisted you with your postage costs. We are genuinely very sorry for the issues raised and will ensure feedback is given to the team who took care of the order. If we can offfer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 4 years ago
J Taylor
Verified Buyer
“Very unfortunate blunder on my part. Contacted Startrite re Exact measurements on granddaughter’s feet size for more accurate sizing. Due to shops being closed/COVID situation. Sent for shoes from Charles Clinkard Totally wrong size (did fully discuss age measurements etc etc with Startrite assistant) & had to be returned. Waited for Clarks to re open but the postage was crippling!!! Won’t order from them again.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry to hear of the issues you have raised. We understand how difficult it has been to gauge a fitting for children and we offered a guide via our website to help however as styles can vary as well as brands conversions differing there is no guarantee they will fit. We are disappointed to hear you will not return to us in the future as we offer a large range of childrens school shoes. We do offer free delivery on items over £30.00 however do ask for returns to be paid for and this is included in the link below: https://www.charlesclinkard.co.uk/returns-i17 Currently our returns policy is 365 days as long as item unworn, in original packaging and resaleble. We appreciate your feedback regarding returns and will ensure the relevant teams are made aware of your points. If we can offer assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 4 years ago
Charles Clinkard is rated 4.8 based on 49,032 reviews
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