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Charles Clinkard Reviews

4.8 Rating 49,821 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,747
 Metrics Info
4.8
Based on 49,821 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Boots were delivered on time but unfortunately did not fit well. I had to pay for the returns which in the current climate I think is pretty poor show as the majority of online purchases returns are free!”
Helpful Report
Posted 4 years ago
Thank you for your review. We are pleased to hear you were happy with the quality of your items, but it is unfortunate to hear they did not meet your requirements. With regards to returns, we offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Nicola Waller-Customer Services
Posted 4 years ago
M Myers
Verified Buyer
“Good value but should have free returns”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. With regards to returns, we offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“Order arrived promptly, however the boots were labelled as cheaper than advertised on the website, and they looked as if they’d been on display (some scuff marks). We were refunded the difference, although they had apparently been wrongly labelled.”
Helpful Report
Posted 4 years ago
Hello Thank you for taking the time to leave a review. We are pleased to hear you are happy with your purchase. With regards to price advertised on the box, this has been placed on the footwear in error, as the shoes are retailing at £39.00, which was the price charged for the item. We would like to apologise for the error that has occurred. Our Customer Services Team have contacted you regarding this and if further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services Thankyou for your review.
Posted 4 years ago
"
Verified Buyer
“Ordered 3 pairs of shoes for my Mum to select from. Two arrived together (same style, different size) after a few days and accompanying paperwork read as though order was complete. Queried this with customer services who advised 3rd pair was coming direct from the manufacturer. They arrived a few days later but without paperwork. I have tried to return two pairs to my local store but because no paperwork for one, they were unable to do it and were unable to get hold of customer services (Sunday) They were very helpful and have promised to sort it for me but there is clearly a flaw in the system which would make me think twice about ordering online in future.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. One of the items was dispatched on behalf of the supplier, we do ask they include a copy of the invoice within the package so it makes it easy for our customers to return an item should they find this unsuitable. We are sorry this part of the process was not as smooth as anticipated and we will ensure the supplier are made aware of this. We are actively looking at ways to improve our returns service and we will look into an easier way of returning items should the invoice not be with the item. If there are any further queries please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“Received the item i ordered in good time. Quality product as expected. I did have to return the boots as I didn't like the style on me. Had to pay to return which I dont expect to have to do when I purchase online. This shop has a huge choice of items to choose from. Unfortunately not in all sizes. May buy again from here if they have what I want and I am not able to purchase what I want from somewhere else that doesn't expect me to pay for returns.”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“I ordered Lelli Kelly boots for my daughter. She was disappointed when they arrived with the changeable strap missing.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review We are sorry the replacement straps were not included We will ensure that these are sourced and dispatched out. Please allow around 10 days fo receipt. Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Delivery quick, shoes good quality. Won’t buy again as I have to pay to return the shoes I didn’t want it”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We offer free standard UK delivery on items over the cost of £30.00 owever do ask for returns to be paid for You can find our returns policy here: https://www.charlesclinkard.co.uk/returns-i17 Please be assured we value all customer feedback as this helps our company going forward and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“Ordered a pair of black shoes but when they arrived they were definitely dark blue. Kept them because they were in the sale and a good price.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I’m afraid Royal Mail delivery let you down. Gave me a four hour time slot which you would think wouldn’t be hard to deliver in but no three quarters of an hour after that wide time slot.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry you were disappointed with Royal Mail delivery. The company do not offer a time slot as such however will try and deliver the item as soon as possible for their customers. During the current pandemic, they have had extra packages to deliver and also have to take into account social distancing and this may add time on to their usual rounds. We will ensure your comments are passed back onto them however we do offer DPD as an alternative, they have a one hour time slot and safe place option you can add. If you place a future order, please contact us as soon as possible after placing and we can add this for you. We hope you will return in the future and do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Good service but my Merrill shoes cost £90 and are available for several retailers on line for £55, including delivery. Disappointing price difference.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We do offer a price match service however the following terms do need to be met: The item our price is being compared to must be the same style, colour and size and must be in stock to purchase from the comparison company. The company providing the comparison product must be comparable to Charles Clinkard. This means that the company must have a UK presence that is not solely based online and must also not be in administration or in ‘final clearance’. When conducting our price check, we reserve the right to consider delivery costs or other administrative costs the comparison company may charge. If you have ordered something on our website but then have found it cheaper elsewhere, we will refund you the difference using your original payment method. Simply call us within 7 days from placing your order to be eligible for a refund. We do not compare to online markets like ebay/amazon due to not knowing the original source of the products, we also are not aware of other prices on the market. We cna see you have now been refunded however please do find the link for the price match here for your perusal: https://www.charlesclinkard.co.uk/price-match-promise-i282 Any further queries do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Hello Yes I ordered some ankle boots made by Joseph Seibel. which have hardly been worn However, today the top eyelet has completely come away meaning I can no longer lace up the boot fully. As I no longer have the shoe box to send them back and I do not trust the boot even if it is mended -I am pretty fed up.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry to hear of the issues with your Josef Seibel boots. Please can you provide the order reference and further details to sales@clinkard.co.uk and our Customer Services Team will be able to assist. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 4 years ago
M Ovenden
Verified Buyer
“The shoes did not arrive at my house but were delivered and signed for at an address a road away luckily the owner brought the package round after work as I have a broken foot and was wondering where it had gone as I received a text saying it had been signed and delivered!”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry to hear the shoes were not delivered to your address, we have spoken with Royal Mail regarding this and they have apologised for not leaving any details via a card to inform you of this. We are glad your parcel was located and hope you enjoy your new purchase. If further assistance is required do not hesitate to contact us Kind Regards Nicola-Customer Services
Posted 4 years ago
R Allison
Verified Buyer
“Overall a good company to deal with but watch their website - I attempted to buy a pair of shoes that were listed at one price and when I attempted to buy them the price went up by 35%. And yes I checked everything several times and it wasn't a sale where some sizes were in the sale and other weren't. Bit of sharp practice there, but overall a good experience as the product arrived quickly and was of good quality. Watch their loyalty scheme too - points can "disappear" and only re-appear of you bother to phone them about it.”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your review. We are sorry to hear that you found the website misleading. Sometimes, when a 'colour of the season' is reduced in the sale, the item may read as a 'from' price. When you scroll over the colours, it will show you which are in the sale and which are not. However this should not happen for a different size of the same shoe. If you come across this again, please give us a call so that we can take a look into this for you. With regard to points, they are calculated at the end of Feb and again at the end of August so at this time, you may see the points go to 0 as we calculate who needs a voucher sending for the points earned. You get 5% back as a voucher so you can use against any future purchase. I do apologise for any inconvenience you have had. Kind regards, Janice - customer services
Posted 4 years ago
Anonymous
Verified Reviewer
“The wrong colour was sent they were blue. However customer services sent me a prepaid label and I sent them back”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your review. We apologise that you were sent the incorrect colour and would not expect you to cover the cost of a return when it was of no fault of your own and thank you for giving us the opportunity to correct our error and send the right colour for you. Kind regards, Janice - customer services
Posted 4 years ago
L Barnes
Verified Buyer
“Lovely looking slippers, but sizing was quite large so had to return them. Returns procedure very easy and refund made promptly.”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your review. We are very happy to hear that you found the return process easy and your refund was done promptly for you. Kind regards, Janice - customer services
Posted 4 years ago
Anonymous
Verified Buyer
“Arrived quickly but frustrating having to pay postage to return”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your review. We do deliver free of charge, but ask if the customer will cover the cost of return postage or take back to a Charles Clinkard store. If you need an exchange, we again will cover the postage cost to you. We hope that you have been able to replace your purchase to something more suitable for your requirements. Kind regards, Janice - customer services
Posted 4 years ago
"
Verified Buyer
“Good helping”
Helpful Report
Posted 4 years ago
Thank you for your review. We are pleased to hear you were happy with the ordering and delivery process. We hope you choose to shop with us in the future. Kind regards, Nicola-Customer Services
Posted 4 years ago
A Dearmun
Verified Buyer
“These Reiker trainers are attractive and very comfortable but more plastic than I expected- concerned they won’t breathe Delivery was swift and uneventful”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your review. Kind regards, Janice - customer services
Posted 4 years ago
S
Unverified Reviewer
“Fast delivery. Smart, Comfie shoes. Wore immediately.”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your review. Kind regards, Janice - customer services
Posted 4 years ago
"
Verified Buyer
“Loved the 2 new pairs of shoes, great value. Very slow post. Took over a week”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. Our current dispatch time is within 6 days, we posted out the order on the 5th working day and passed ths to Royal Mail for you. We are genuinely sorry this took longer than anticipated, with the current scenario there are occasions when deliveries can take longer to arrive. We hope you will consider ordering again in the future. Kind Regards Nicola-Customer Services
Posted 4 years ago
Charles Clinkard is rated 4.8 based on 49,821 reviews
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