Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,032 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchase I made was easy but the description of the product online was inaccurate. The Birkenstocks I bought were described as leather but were actually a synthetic material. They are nice sandals but part of the reason I ordered that style was because they were described as leather.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We appreciate your feedback and have forwarded your comments to the team who take care of the listings. We understand your disappointment and you are welcome to return the item unworn and in good resaleable condition to either a Charles Clinkard store or via the methods mentioned below: https://www.charlesclinkard.co.uk/returns-i17 We offer currently, 365 days period for this due to the current pandemic and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“My order arrived on time however I unfortunately two of the pairs had signs of wear so I returned them. There was a problem with the refund I that my account was credited instead of being refunded to PayPal. Customer service refunded this promptly though - just quite a faff!”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. Items are sourced from our stores and warehouse, they may have been tried on or on a display however any quality issues should be raised before dispatch and we are very disappointed you received these items. Our Customer Services Team have been in touch regarding this as well as the refund and we are sorry for the inconvenience that may have been caused. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Size 36 on the box but when opened was a size 37. So when I returned the shoes to the store I couldn’t see any hand sanitizer.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry the incorrect size was received within the box, we check items rigorously before dispatch and are disappointed this arrived with you. We have also contacted the store in question with regards to your feedback regarding available hand sanitser. We hope you will return in the future and give us the opportunity to restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The shoes purchased were fine, but the delivery and returns policies need to be reviewed...the customer pays shipping fees for delivery AND return?! Ridiculous considering that most retailers offer free returns at the very least, if not free returns AND delivery. For that reason I will not purchase from Charles clinkard again.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We offer standard delivery at £2.99 if your spend is below £30.00 and currently do ask for returns to be paid for however we will ensure your comments are passed to the relevant team for review in the future We are constantly reviewing our policies and appreciate feedback froom our customers whether negative or positive and we hope you will return to us again in the future. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I've given three stars because my previous experiences have been good. However, on this occasion they only sent one shoe and given the extremely limited time my child is going to be in school before September its now too late for a replacement pair and I had to buy elsewhere due to school uniform requirements.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are genuinely sorry for the error which occurred during dispaytch. Items are checked prior to sending and its disappointing that this happened. On checking your order, we can see we tried to source replacements however you preferred to return these for a refund. We hope you will return in the future and give us the opportunity to restore your faith in shopping with us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Overall pretty satisfied with the service and quality of our purchase. What we felt let down with was the difficult to understand email we were as we had no idea whether the voucher we used had been taken off or otherwise due to an out of stock item on our order. When we called to query how much would be debited from our credit card it turns out that the voucher had not been applied. The call taker ensured that she would reapply this which she did, but failed to send us a confirmation email as promised.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are delighted to hear the quality and speed of service was high. We can confirm our Customer Services Team contacted you via the email on your order on the 22nd June with details of your payment and the discount vouhcer. We are sorry to hear you did not receive this, do check in another folder as you may find it has been filtered into there. If we can offer assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“My 1st time purchase was very disappointing. The item sent was what I ordered but in the wrong size and color?? I was emailed a free returns label, but an offer of a discount on the correct item would have enticed me to re-order. I gave 3* rating, as we all make mistakes, and I love the range of footwear, but I will be hesitant to reorder from C.C”

Helpful Report

Posted 4 years ago

“I bought two pairs of shoes online, one pair the colour didn't match, the other pair the insoles came out after the first wear, may be that was why they were in sake”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry to hear of the issues and have contacted you via your order with further details. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The shop had not been open long and l did find the staff to be nervous but careful with there Interactions”

Helpful Report

Posted 4 years ago

“I would have put 4* except for the fact that they did not reply to an email I sent. Shoes are of a good quality.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your email. We have been unable to locate your email in our inbox and wonder if you would be able to resend this through to us via sales@clinkard.co.uk? We look forward to hearing from you and hope you continue to enjoy your purchase. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Let me first say that the Customer Service people that I dealt with were excellent - very friendly and helpful. The quality of the shoes that I ordered left something to be desired. The first pair(size 6) were slightly too large but one shoe definitely appeared to be slightly larger than the other. The replacement pair (size 5.5) arrived with one shoe having a large scratch in the leather near the heel.I contacted Customer Service and advised them that I did not want to pay for yet another return and they kindly supplied a postage paid label. I was advised that you only had one pair left in stock and asked the young lady to check if these were perfect.A day later she came back to me to advise that these shoes were "ok but not 100% perfect". I decided against buying shoes that were again not perfect and obtained a refund. This experience did make me wonder if some of these SALE items are in fact substandard.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are delighted our Customer Services Team were able to offer an excellent service and will ensure all members of the department who took care of this are updated. Items are sourced from stores and warehouse, some may have been on a display or tried on however any quality issues should be raised prior to sending. We are genuinely disappointed you received a marked pair and can see a refund was issued for you. If further assistance is required in the future do not hesitate to contact us, Kind Regards Nicola-Customer Services

Posted 4 years ago

“Efficient service but disappointed I had to pay postage to return”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We do ask customers to pay towards the cost of the returns however do offer free delivery on an order over the price of £30.00. We will ensure your comments are passed over to the relevant department and we hope you will consider ordering again in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Very quick service although disappointed with refunds I got deducted and paid the return postage so lost out financially. On this I would not use again!”

Helpful Report

Posted 4 years ago

“My purchase came with a free gift, which I am still waiting for. I have telephoned on 2 occasions and advised the gift will be sent in the post. I am hoping it will arrive before my daughters birthday.”

Helpful Report

Posted 4 years ago

“Delivered as promised, but didn’t fit. Disappointed to find that returns are not free. Wouldn’t order on line again for this reason.”

Helpful Report

Posted 4 years ago

“My shopping experience was ok. I entered my card details and then a box appeared stating my card hadn’t been accepted. I didn’t re-enter my details as I wasn’t sure whether it was a scam. After ringing your Contact Centre it was confirmed my card had been accepted.”

Helpful Report

Posted 4 years ago

“Problem with website, but this was offset by the helpful lady in customer services”

Helpful Report

Posted 4 years ago

“I explained the service failures to the Covid-19 situation. When placing my order I did not receive an acknowledgement including proposed date of delivery which I had to request. I did not feel the service was as good as in the past.”

Helpful Report

Posted 4 years ago

“Unfortunately, the shoes I received were not exactly the one I had ordered. although I decided to keep them, they are not as comfortable and are laced up shoes, which was not what I had asked for.”

Helpful Report

Posted 4 years ago

“Shame you’re charged for a return, at a time when you can’t get to the shops to try on. Will not be ordering again.”

Helpful Report

Posted 4 years ago

Charles Clinkard is rated 4.8 based on 49,032 reviews