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Charles Clinkard Reviews

4.8 Rating 49,814 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,727
 Metrics Info
4.8
Based on 49,814 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Gabor shoes usually fit very well. However, I had to send my chosen pair back as too small. Reading other reviews, I ordered a larger size. I’d advise others to size up.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your feedback We appreciate your comments as this helps other customers to delide whether to make this purchase We hope you are able to find a suitable alternative and if we can assist with this please do get in touch Kind Regards Nicola-Customer Service
Posted 4 years ago
Anonymous
Verified Buyer
“Only 3 stars as I wouldn't expect to pay for returns. They're one of the few companies to provide Gabor in my size so I don't have much choice. The selection in my size is always limited. Orders always arrive quickly”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review We are sorry you were disappointed with our returns policy. We are also currently offering 365 days return and you are also welcome to visit a Charles Clinkard store with your items Please be assured your comments will be passd onto the relevant departments Kind Regards Nicola-Customer Services
Posted 4 years ago
S Mattinson
Verified Buyer
“The shoes are comfortable but the inner sole has come lose.The delivery firm just chucked the shoes over the wall by my back door.Not happy with that. Thank you”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We have contacted you via your order to discuss the concerns with the insole We appreciate your feedback regarding the delivery and are disappointed that care was not taken with your parcel, we have passed on your comments to the courier and asked them to take more consideration when delivering our customers orders. If we can offer further assistance please do not hesitate to contact us Kind Regards Nicola-Customer Services
Posted 4 years ago
J Baker
Verified Buyer
“The three pair of shoes arrived in good condition. Unfortunately one pair didn't fit well, more my problem than the shoes and had to return. This is where I have a gripe. The return procedure is cumbersome. Unless I was doing something wrong, a return label could only be printed off if using the designated service. Our local shop has been closed so not possible to return through that route. It was therefore more convenient to use a post office and designing return label which was faffy.”
Helpful Report
Posted 4 years ago
Thank you for your review. You can return your unwanted items any way that you wish. The label on our webiste is available to download only if you wish to use it. Royal Mail is fine. Alternatively if you have a Charles Clinkard store anywhere near, you can take there for full refund. We are sorry to hear that you found this faffy and hopet hat it will not put you off ordering in the future. Kind regards, Janice - customer services.
Posted 4 years ago
J Symonds
Verified Buyer
“I don’t usually order shoes online but have shopped exclusively online for clothes for over a year now. The problem with Charles Clinkard is the cost of delivery and returns. The shoes I ordered were far too big and after paying for delivery and return postage it turned out to be a very expensive “try on” will not be using again. All the clothes retailers I use offer free returns and if I had realised Charles Clinkard don’t I wouldn’t have ordered. Nothing wrong with the speed of delivery and the return admin was handled quickly but I had to return with proof of delivery to receive my refund of the cost of the shoes. Too costly for me I’m afraid!”
Helpful Report
Posted 4 years ago
Thank you for your review. You can take an order for return to any Charles CLinkard store for refund if you have one close to you, and we also have a link on our website for Collect + which is £4.49 for up to 10 kilo in returns. This means that you can send many items back at one low cost. With regard to delivery, we do charge for orders onder £40. If the amount, as your order was, is close to the £40 mark, you could add a polish or laces to bring it up to the £40 and then you would not have to pay any postage. We are sorry with your disappointment and will pass your comments on. Kind regards, Janice - customer services.
Posted 4 years ago
V Mercier
Verified Buyer
“So disappointed. Bought usual size 5 and a half g. I have two pair of hovercraft shoes same size and width which are perfect fit unfortunately Patsy pumps have hurt my feet from day one. Tried wearing them indoors with socks to soften but to no avail. Feel they are too narrow so not true to size. £80 gone to waste. How do you get it right if normal size usually works?”
Helpful Report
Posted 4 years ago
Thnak you for your review. We are sorry to hear that these shoes were not a good fit for you. We do allow up to one year for you to return unworn items to us for full refund to allow for the shoes to be tried in the home for fit. We do thank you for your comments and hope that this will help others when they are browsing. The leather will stretch in time as it warms so if these shoes have been worn outside, hopefully they will become more comfortable for you. Kind regards, Janice - customer services
Posted 4 years ago
"
Verified Buyer
“hi .. actually i received the wrong pack of shoes which was for infants so i returned it already ,, please give my money back if possible... Thank you sukhdeep kaur”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We have checked your order and the style requested is for an infant and not an older child. We can see you are returning this to us and will ensure a refund is processed once we have received If we can offer further assistance please let us know Kind Regards Nicola-Customer Services
Posted 4 years ago
L Barnsley
Verified Buyer
“In general the service was good. However the size I ordered was too big so I needed to return the shoes. Not so happy having to pay over £11 to return them. The refund was however prompt.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are delighted you enjoyed the ordering experience and will ensure your comments are passed onto the team. With reference to returns, we do offer 365 days to send back an item which is unworn and you are also welcome to take into a Charles Clinakrd store. Additionally you may find Collectplus a more cost efficient option , it is £4.49 for up to 10kg and ideal for larger items. You do need access to a printer however it also offers a tracked service. We hope you will consider returning to us again in the future. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“Returned both pairs of boots as even though they were my size 36 they were to big for me. Not Charles Clinkards fault every brand seems to size differently”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry to hear the styles ordered were not suitable for you. If we can offer assistance in finding an alternative please contact our friendly Customer Services Team on 0345 241 7742 or drop an email to sales@clinkard.co.uk. Kind Regards Nicola-Customer Services
Posted 4 years ago
L Garcia
Verified Buyer
“Good shoes and good price. But I would not order again as had to pay postage to send another pair of shoes back .”
Helpful Report
Posted 4 years ago
Hello Thankyou for taking the time to leave a review. We are sorry to hear you will not consider returning in the future for your footwear, we do offer 365 days returns as well as the option to return into a Charles Clinkard store. If we can offer assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“Very difficult buying shoes online - I ordered two pair of the same style because I didn’t know what size to get. Neither fitted so ended up costing me £11 to return them and ended up with nothing!”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We do ask customers to pay towards the returns costs however there are more economical methods you can use: Collectplus is £4.49 for up to 10kg and is ideal for sending multiple pairs or heavier items. You would need access to a printer for this service. You can also return via our stores if one is local to you and we also offer 365 days timescale into which you can return your items unworn and in the original packaging if possible. We hope you will return in the future for your footwear needs and please do not hesitate to contact us for additional assistance. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“Ordered some shoes and a handbag. The order was received in two deliveries.Easy to order though incorrect fit of shoe was sent. Contacted Clinkards by telephone who forwarded a return label by email ( on second attempt) . Found the explanation of how I was to receive the correct shoe a little confusing. Had to clarify by email. Received the correct pair within the week and they are fine.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry for the confusion regarding your recent order and also that the information provided was not informative. We will pass your comments onto the teams involved to ensure these are taken on board If we can offer assistance in the future please do get in touch. Kind Regards Nicola-Customer Services
Posted 4 years ago
M Mcmyler
Verified Buyer
“Only one complaint I have is the returns are paid at your own expense and don’t get refunded however I ended up getting my refund for the shoes even though I did want an exchange just unfortunately I had to pay for the returns”
Helpful Report
Posted 4 years ago
Hello Thankyou for taking the time to leave a review We ask customers to pay towards the returns cost and you also have 365 days into which to return as long as the item is unworn and in good condition. On checking your order, the item you requested for an exchange was out of stock so we processed a refund for you. We hope you will return to us again in the future and do not hesitate to contact us further Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Very disappointed receiving the Clarks shoes for school for my son, the shoes came with the laces double knotted done up as if they’ve been worn or tried on. The soles were dirty and dried mud around the sides and back heel. Needed for next day otherwise would have sent back no reply since this email from them! Terrible and won’t order again. £46 so not cheap.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry for the condition of the shoes received, items are checked prior to sending and it is disappointing these arrived like this. We have searched for your email however have been unable to locate this in our Customer Services inbox and an email ahs been sent with further advice regarding this. Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“The gold colour appears more like plastic and though it is size 6 (ladies) It seems shorter and tighter then previous similar pairs I have been very satisfied with. Would have preferred proper tan leather.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review We appreciate your feedback as this helps other customers to decide whether to purchase this style. We will ensure the comments regarding the colour of the material are apssed to the manufacturer and hope this will not deter you from ordering in the future Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“had to return item twice for various reasons very disapointed”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry to hear you were disappointed with your experience ordering online and hope you will return in the future for your footwear requirements If we can assist further please do get in touch Kind Regards Nicola-Customer Services
Posted 4 years ago
L Hatt
Verified Buyer
“The speed of service was excellent and also the customer service on the phone was great. However, in the current circumstances where shoes cannot be tried on, I was not happy about having to pay for return postage. My daughter still has no shoes for school as I am not prepared to risk another pair that doesn't fit that I will have to pay to return. We will have to wait until the shops open.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review We are sorry you were disappointed with our returns service We do offer 365 days returns for an unworn item and you are welcome to return back to the store as long as you keep hold of the invoice or order number If we can offer assistance in the future please let us know Kind Regards Nicola-Customer Services
Posted 4 years ago
S Holt
Verified Buyer
“Shoes great but charging people to return items in the middle of a pandemic. Not a great customer service move. Can get the same shoes elsewhere with free returns so won't be using again. Sorry.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry you were disappointed with our returns policy, we will ensure your comments are passed onto the relevant department to look into We hope you will reconsider ordering again with us in the future and if we can help please do not hesitate to contact us Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“I was really pleased to find a pair of shoes exactly the same as a favourite pair I had at a batgsin pricr. Not pleased though at the label stuck into one inner sole shich orovef impisdible to remove. So now I have the bottom half of a paper label in my new shoes.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are naturally disappointed to hear of the issues the sale sticker. We understand that the sale sticker being stuck on the insole can be difficult to remove, but this has been found to be the best place currently to position our sale stickers. Our stores recommend using a protector spray or hot soapy water to remove any residue of the sale sticker without damaging the inner sole. Your comments will be passed to the correct department and we hope you will return to us again in the future Kind Regards Nicola-Customer Service
Posted 4 years ago
J Kirton
Verified Buyer
“All seemed good until the boots arrived, I thought they would be real leather as they had originally been £70, it could have been clearer that they were not leather. On returning them which cost me £4.20 I was refunded just £35.00. Only when I questioned this was I offered my original delivery cost back, If this is my right then surely I should have been given it immediately. I don't think I will be ordering from Charles Clinkard again as I prefer to shop with a company I can trust to be fair.”
Helpful Report
Posted 4 years ago
Charles Clinkard is rated 4.8 based on 49,814 reviews
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