Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,032 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We notice you have left three stars. Is there any way we can help to improve this score? Please either drop us an email at sales@clinkard.co.uk or telephone us on 0345 241 7742 quoting your order reference number We look forward to hearing from you Kind Regards Nicola-Customer Services

Posted 4 years ago

“Good But the boots advertised as wide fit gave me blisters on bone. Shame So disappointed. Need extra wide”

Helpful Report

Posted 4 years ago

Thank you fo ryour review. We are sorry to ehar that this boot was not a good fit for you. We do allow time for people to try the items in their own home before wearing outside so that can check for fit, and ensure that they are comfortable before wearing outdoors. If these have been worn outdoors, if you wait until your blisters heal and then wear them around the home until your feet get used to them, you may find that they do become comfortable and you are able to wear them. I hope that this information helps. Kind regards, Janice - customer services If

Posted 4 years ago

“The boots arrived but were not matching sizes so had to be sent back. Surely someone should check this before they were despatched? One was a 39 and one was a 40.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sincerely sorry to see that this had happened and that we were able to correct this for you and get a new pair to you and the faulty pair back. With regards to the shoes that you received, all items should be checked before sending, we will mention this to the dispatch team and advise to be more vigilant and avoid disappointment to others. I know it is no excuse, but they are working at a reduced number due to social distancing and working hard to get all orders out on time. It was our error and we are sorry. We hope that this will not put you off ordering from us again in the future. Kind regards, Janice - customer services

Posted 4 years ago

“Everything was very well and good however I had to make a return and was disappointed we are asked to pay for this service especially during lockdown when we cannot visit a store”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review We are sorry to hear the items ordered were unsuitable. You have 365 days to return an item for a refund or an exchange, providing it is in unworn and in a good condition. We do ask for returns to be paid for and you are welcome to return via the method most convenient to you. We do advise tracked return however its your choice which works best for you. The address for returns is: Customer Services Charles Clinkard Eveline House Cannon Park Way Middlesbrough United Kingdom TS1 5JU We will ensure your comments are forwarded to the relevant teams and hope you will return to us again in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I've been buying these sandals and wearing them all day every day since 1996; this is my 3rd pair in 24 years. The shoes are mainly as good s ever, apart from one thing - someone has decided that it would be a good cost cutting measure to reduce the amount of velcro you can use as an attachment and therefore, has reduced the amount of space you can use to connect the shoe ato the strap. This makes everything smaller and it means, for me, that the shoe is tighter. What a shame. Next time I need sandals, should the Lord give me the time, I will spend longer looking at competotors' sandals. I attach 2 (bad) photos to illustrate this. I didn't use the Clinkard website - I used Amazon, and the depiction was OK, though I wasn't looking or expecting reductions in strapping. Overall, not as good as previously.”

Helpful Report

Posted 4 years ago

“After my online purchase I had to phone as my purchase was not confirmed by email although the money had been taken from my account. I was worried that I had bought from a genuine site.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry an email confirmation was not issued to you. The confirmation is sent to the email address added within the order and we have forwarded your concerns to our technical team Please be assured we are a genuine site and hope you enjoy your order. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Excellent service, prompt delivery. Good quality boots. However I had to order 2 sizes as I was uncertain on the fit, only to find I have to pay to send back the other pair. Will not be ordering on line again, will have to wait for your shops to open.”

Helpful Report

Posted 4 years ago

Thank you for your review. You hav up to 365 days (yes one full year) to return the shoes to us unworn, so if you would like to return your unwanted item to one of our stores, this would be fine. They will arrange the refund for you. Kind regards, Janice - customer services

Posted 4 years ago

“Hello, we recently ordered for our son. You sent us the wrong size shoe even though the box and our invoice states they are a child’s size 7, inside they are a 7.5. We really like the shoes so have decided to keep them for when he does become that size. It has meant though we have had to spend more money on a shoe that fits him now.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. The Converse style are a USA brand and they do convert their EU sizes differently. You ordered a UK 7 however these are marked up as a 7.5 inside the shoe and alsoon the outer box however we can confirm the correct size was posted, we have checked other pairs and we unfortunately dont have a pair marked solely with a size 7 on them We have contacted you seperately to this review to offer further information and hope you will return to us in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Goods arrived quickly. Unfortunately not suitable, it's difficult to get a good fit when ordering online. Returns are at your own expense and inconvenience, you are advised to use a tracked service but no service offered. Furthermore, I received an email asking me to refer new customers with the offer of 20% discount for both parties ........ big mistake, this was just click bait. The person I referred was told the offer was no longer valid and I did not receive my discount for the referral. Not keen on this sort of misleading marketing. Will not be using Charles Clinkard again.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We offer free standard UK delivery on orders over £40 however do ask for returns to be paid for and there are details of ways to return when you add the items into the basket. Also I have included a link for the returns services and our recommended methods here for you: https://www.charlesclinkard.co.uk/returns-i17 We do recommend a tracked service for your reassurance and Collectplus is £4.49 for up to 10kg and has drop off points across the country. You may find this a more suitable option for returning heavier items or multiple orders. With reference to the 20% referral code, this is a recommend or mention a friend code. You refer a friend and once they place an order for a full priced item as a new customer they will receive a discount off the items. https://charlesclinkard.mention-me.com/me/terms/99340/lnidyttj The code is valid for three months and cannot be used in conjunction with other codes. We are sorry to hear you will not return to us in the future, we hope you will reconsider and if any assistance is required please contact us either by telephone 0345 241 7742 or drop us an email at sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Prices could be cheaper on kids shoes since they grow out of them so fast.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We offer a wide range of childrens shoes at competitive prices and we will ensure your comments regarding the ranges we offer are passed onto the relevant teams If further assistance is required please do let us know Kind Regards Nicola-Customer Services

Posted 4 years ago

“Ordered boots from clinkard at a cost of £2.95 delivery. too narrow,had to pay £4.95 to return them. Never again.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review, We offer varying services competitively priced also if you spend £40.00, delivery is free and dipsatched within 5 working days We do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. You also currently have up to 365 days to return as long as the items are unworn and in the original packaging, you can have an exchange or a refund. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I paid for next day delivery, but the member of staff who packed my order forgot to add my door number. I only knew what had happened when I received an email saying my order was being delivered to the new address I'd requested (which I hadn't), it caused stress & panic, until I spoke to a member of staff who informed what had happened. Next day delivery cost was refunded.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear of your experience. We apologise sincerely that the order was sent out without a door number, the postage label is printed directly from the order and for some reason was not on the label. We are genuinally sorry for any upset this may have caused. Kind regards, Janice - customer services.

Posted 4 years ago

“Ordered a 4 but was more like a 5. Too big”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear that this item was too large for you. We do hope that yu find something that is a better fit. Your comments will help others whent hey are browsing. Kind regards, Janice - customer services

Posted 4 years ago

“I have been purchase from the website twice, but yet No points is shown on my profile. I send an email multiple times regarding this issue. However, nothing has changed. Apart from that I am satisfied with the product and shipping procedures.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are delighted you enjoy your orders from ourselves. We have contacted you via the Your Rewards with information and hope this will reassure you Kind Regards Nicola-Customer Services

Posted 4 years ago

“I received my slippers and was happy with the purchase. However, somehow I managed to order 2 pairs instead of one. Therefore I have been charged delivery for 2 pairs at £2.99 each and have now had to pay a £3.85 return delivery for the 2nd pair. This has made the slippers £10 more expensive than I had expected. I really feel that in these difficult times, you should offer free returns!!”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We have sent a private message regarding the above and are sorry you were disappoointed We offer delivery on a spend over £40.00 for free however currently do not cover the cost of the return. We will pass your comments over to the relevant teams and look forward to offering assistance in the future Kind Regards Nicola

Posted 4 years ago

“Good service but the one boot had no suede on the toe section at all. Was very disappointed but needed boots straight away so kept. Wont buy from you again”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry the boots were not up to the standard you would expect from a brand like Romika Items are checked prior to sending and it is disappointing this arrived with you in the condition you have kindly advised. We have sent an email and look forward to speaking with you soon Kind Regards Nicola-Customer Services

Posted 4 years ago

“Service very good but not happy having to pay to send them back”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with a spend of £40.00. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Sorry for the lower score, the delivery did not arrive at my address but was left at a neighbouring one. I received text message saying delivered but had to go on a expedition to find it. Product received is fine, when I eventually found out where it was.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are disappointed with the experience encountered during the delivery of the item We will ensure the courier who provided the service are informed of this and hope you will not be deterred from ordering again Kind Regards Nicola-Customer Services

Posted 4 years ago

“I feel that Charles Clinkard is a retail shop based business with an on line business on the side. Everything works but not at the speed of an online based business.”

Helpful Report

Posted 4 years ago

“Order was £30 which I thought inc free postage, it doesn’t it needs to be over £30.. I think this should be made clearer so this is a heads up to anyone wondering if their purchase qualifies.”

Helpful Report

Posted 4 years ago

Charles Clinkard is rated 4.8 based on 49,032 reviews