Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,032 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some slippers for my husband, and whilst the product was of good quality, the box was very damaged. It was obvious it had been used before. As this is a Christmas present, I was disappointed that they were not going to be presented very nicely.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. The box is there to offer protection to the item inside however it should not arrive in poor condition and we are sorry this has occurred, We will ensure your comments are passed both internally and externally and we are sorry for any inconvenience Kind Regards Nicola-Customer Services

Posted 4 years ago

“Not happy, the girl in the Chichester shop ordered the darker brown size 3 which they already had in store but I wanted the light brandy colour. Size 3 . So why would I order the dark boots when I already had tried them on in the shop.!!!!! she also got my name wrong...putting it down as Vinda! another Linda. Now I have to wait another three days before I get my boots. Please ask the packer the Check TWICE before sending the right colour. Thank you.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry you had a poor experience whilst ordering in store, we will ensure the team are made aware of your disappoinment and additional training is offered. We can confirm your new order has been noted to ensure this is correct and we look forward to sending this to you Kind Regards Nicola-Customer Services

Posted 4 years ago

“Speedy delivery however wrong boots delivered. correct paperwork so whoever has picked the order in stores has placed wrong boots in packaging so having to return. Would still recommend though”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review, We are disappointed the incorrect item was packaged and sent to you Our friendly Customer Services Team are currently taking care of your order query and we look forward to resolving this for you Kind Regards Nicola-Customer Services

Posted 4 years ago

“The boots were nice, however looked as though they had been worn. Sent them back, phoned up for a prepaid return. Cant fault Customer Sevices and got a prompt refund.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review, We are sorry there was an issue with your order however delighted our Customer Services Team were able to act swiftly to resolve this for you We will ensure your kind words are passed onto the colleagues who took care of this for you and if we can offer assistance in the future do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 4 years ago

“I liked the slippers I had ordered but they were too narrow. I was disappointed that no wider fitting was available - well one wasn't offered. Thye refund came through very smartly.”

Helpful Report

Posted 4 years ago

Thank you for your review. I am sorry that we do not have this lovely slipper in a wider fitting for you. We do hope that you find something that is a better fit for you. Kind regards, Janice - customer services

Posted 4 years ago

“Second pair of Pikolinos. Great boots. Service from Clinkards could have been better. The payment process stalled so I phoned and was told it had gone through, waited 7 days and no boots so phoned again to be told the order was held and I should have been phoned. Once this was sorted delivery arrived next day though so well recovered. Second concern was right boot had no stuffing and small creases which made me suspect they’d been tried and returned when I expect brand new from the warehouse. Not bad enough to return with complaint though. Could do better overall but would useClinkards again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We apologise for any delay in getting your order to you. Sometimes we source shoes from our stores if warehouse stock has depleted so it may be that the right shoe had been tried on in store. We are sorry for any disappointment that you have had and hope that you will visit Charles Clinkard website again in the future. Kind regards, Janice - customer services

Posted 4 years ago

“First time order. Signed to get 10% discount but did not receive it on my order. Emailed and was told my order did not qualify as discounted already I may be wrong but I didnt see anything to say you couldnt apply it to discounted items. Item arrived in good time and looks as expected. So it's a shame about the non discount.”

Helpful Report

Posted 4 years ago

Thank you for your review. We had a 20% flash sale recently and then a 25% off Black Friday sale. We do say that if an item is already discounted then another discount cannot be applied. We are sorry for any disappointment. Kind regards, Janice - customer services.

Posted 4 years ago

“I was annoyed that the boots i ordered were scuffed and looked as though they had been worn around the house, very unimpressed that you would send out boots like that, didn’t return as I needed them and I am self isolating”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. Items are sourced from our warehouse and our stores, they may be tried on or possibly displayed however the quality of the item and the box should remain at the high standard you would expect. We are sorry this pair arrvied with you and have checked your order, there is no contact from yourself so we could offer assistance with these. We have sent a seperate contact to you which we look forward to receiving a reply to and please do not hesitate to contact us further, Kind Regards Nicola-Customer Services

Posted 4 years ago

“I can only give a 3 star as it was so expensive to return.I won’t shop here again because of this Regards Teresa Kelly”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review We are sorry to hear you were disappointed We do ask customers to pay towards returns, within the UK, the option of a Collectplus label at the cost of £4.49 is available as well as options via Royal Mail. We advise of our returs policy via the website and the link is here: https://www.charlesclinkard.co.uk/returns-i17 We hope you will return in the future and do not hesitate to contact us. Kind regards Nicola-Customer Services

Posted 4 years ago

“Had problems with the website and my order was incorrect. However staff were very helpful in trying to sort out the IT error. Decided not to purchase the missing item as return delivery was too expensive if they didn’t fit.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry you had concerns during the ordering process and delighted our staff were so helpful in trying to resolve this. We do offer a free delivery service over £30.00 however do ask for returns to be paid for, you can also return to a Charles Clinkard store. We will ensure your comments regarding the returns are passed on to the relevant area and hope you will reconsider ordering with us in the future Kind Regards Nicola-Customer Services

Posted 4 years ago

“The order was placed on November 6, and I was told that the delivery period is 9 days,Till now 15 days have passed until today, and I did not receive the order. Terrible delay delivery place was dubai and now i come back lebanon and dont know how to do with the order”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. Currently there are a number of delays within the courier services due to the pandemic. Although we dispathced the item within 24 hours of receiving the order, we hope the item will arrive with our customers as soon as possible. We understand you are not at the address now and will contact Royal mail for further detials and contact you via your order. We are very sorry. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I had problems with the website and accidentally ordered something twice. Unfortunately I received no order confirmation, only dispatched mails. I was surprised because I thought the translation didn’t go through. A bit of a stressful experience”

Helpful Report

Posted 4 years ago

“Great range of boots but the shop assistant looked like she had better things to do with her time- she actually rolled her eyes at one point!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear about your experience in store. We pride ourselves in customer service, and are disappointed to hear you were unhappy with the customer service you received. We will ensure your comment are forwarded on and hope you will give us another opportunity to restore your faith in shopping with us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Product and delivery first class On line service very poor and slow”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are disappointed with your feedback and if you can provide more information regarding the issues you had online to help@clinkard.co.uk We can then look into this for you. Kind Regards Nicola-Customer Services

Posted 4 years ago

“We have been to CC for almost all shoes we have bought for our 2 yr old, it is a very popular store in Sheffield and every time we have been there, they are so understaffed. It is always busy and we always need to wait to be seen. I trust their judgement so I don't mind too much. That said, we tried to collect an online purchase in store, and it took them a long time to find it. We then tried to return it as they were too big but the till wouldn't accept it. Luckily we were exchanging for a different size so apparently that was OK, but the refund would not work. Quite a few technical problems.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are disappointed with your experience with returning an order and we are sorry for any inconvenience caused. We appreciate feedback from our customers and will of course ensure your comments are passed on If we can assist further please do not hesitate to contact us on 0345 241 7742 or send an email to sales@clinkard.co.uk Kind Regards Nicola-Customer Services

Posted 4 years ago

“Boots were delivered on time but unfortunately did not fit well. I had to pay for the returns which in the current climate I think is pretty poor show as the majority of online purchases returns are free!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are pleased to hear you were happy with the quality of your items, but it is unfortunate to hear they did not meet your requirements. With regards to returns, we offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Nicola Waller-Customer Services

Posted 4 years ago

“Good value but should have free returns”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. With regards to returns, we offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Nicola-Customer Services

Posted 4 years ago

“Order arrived promptly, however the boots were labelled as cheaper than advertised on the website, and they looked as if they’d been on display (some scuff marks). We were refunded the difference, although they had apparently been wrongly labelled.”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review. We are pleased to hear you are happy with your purchase. With regards to price advertised on the box, this has been placed on the footwear in error, as the shoes are retailing at £39.00, which was the price charged for the item. We would like to apologise for the error that has occurred. Our Customer Services Team have contacted you regarding this and if further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services Thankyou for your review.

Posted 4 years ago

“Ordered 3 pairs of shoes for my Mum to select from. Two arrived together (same style, different size) after a few days and accompanying paperwork read as though order was complete. Queried this with customer services who advised 3rd pair was coming direct from the manufacturer. They arrived a few days later but without paperwork. I have tried to return two pairs to my local store but because no paperwork for one, they were unable to do it and were unable to get hold of customer services (Sunday) They were very helpful and have promised to sort it for me but there is clearly a flaw in the system which would make me think twice about ordering online in future.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. One of the items was dispatched on behalf of the supplier, we do ask they include a copy of the invoice within the package so it makes it easy for our customers to return an item should they find this unsuitable. We are sorry this part of the process was not as smooth as anticipated and we will ensure the supplier are made aware of this. We are actively looking at ways to improve our returns service and we will look into an easier way of returning items should the invoice not be with the item. If there are any further queries please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Received the item i ordered in good time. Quality product as expected. I did have to return the boots as I didn't like the style on me. Had to pay to return which I dont expect to have to do when I purchase online. This shop has a huge choice of items to choose from. Unfortunately not in all sizes. May buy again from here if they have what I want and I am not able to purchase what I want from somewhere else that doesn't expect me to pay for returns.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 4 years ago

Charles Clinkard is rated 4.8 based on 49,032 reviews