Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,033 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy I’m surprised you stock shoes that are clearly unfit for the wearer. The startrite canvas shoes I bought from you were so stiff and rigid they left redness and blisters on my baby grandsons ankles! Very disappointed.”

Helpful Report

Posted 4 years ago

“I ordered 2 pairs of shoes, one pair were packaged in a very nice way, the second pair clearly had been returned from another customer and were just chucked into the box, this is the second time this has happened.”

Helpful Report

Posted 4 years ago

“Prompt delivery of shoes. Was surprised that although delivery was free the customer has to pay for returns.”

Helpful Report

Posted 4 years ago

“We buy most of our daughters shoes from clinkards. We resorted to ordering online as she was desperate for new shoes. We waited almost three weeks For delivery. I didn’t make contact due to the delay in deliveries. In the end I rang and was told that she couldn’t understand why the delivery hadn’t been sent. I also wasn’t told ( the lady seemed to indicate that I should have been notified) thst one of the pairs”

Helpful Report

Posted 5 years ago

“Shoes seemed fine but not to my liking. When shops open I shall be returning as there is no free return postage, which is a shame.”

Helpful Report

Posted 5 years ago

“I won't be buying from Charles Clinkard again online. Most companies offer free returns. With Charles Clinkard it's not just the cost of posting but also insurance to make sure the goods get there”

Helpful Report

Posted 5 years ago

“The service received from Customer Services after I was delivered odd shoes ! That allowed me to rate it Acceptable though as a customer of many years,40+,I was somewhat disappointed that having purchased a gift card in November it was not acceptable for payment of an item that was discounted online?would be interested to hear the logic behind that!”

Helpful Report

Posted 5 years ago

“Tried to order the shoes 3 times on Saturday 11th April as there was a 20% discount, however, it would not accept the code, so I ended up paying full price !! I did email at the time to query this, and so far as of today 23rd April have not had a response. Bit disappointed, but happy with the shoes.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry you were unable to apply the code. I can confirm this was updated for you on the 24th April 2020 and the amount was refunded back to the card originally used. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I am usually shopping in your Cheltenham so online is a newish experience. The quality of the products purchased is excellent, as always. I found that using Royal Mail was less than excellent. I know times are difficult but 3 days later than they said was disappointing. I have today, received a purchase delivered by courier within 40 hours from online purchase and cheaper. I still like you for footwear”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We have encountered delays with orders due to the recent COVID pandemic and we are sorry to hear yours took longer than anticipated. We do pass the orders straight to the postal service and hope they arrive soon however hope you will return in the future to order from us either online or in the store. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Wasn't happy that I had to pay delivery and pay for the shoes to be posted back as they didn't fit. Wouldnt buy from here again”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. I can see on this occasion you paid for an expedited delivery however should you wish to shop with us again in future, we offer free standard delivery on all our products. I hope this information helps. Kind regards, Rosie, Customer Services.

Posted 5 years ago

“Lovely shoes but a bit small so I needed to send them back to get the next size. I was pretty annoyed to hear that I had to pay the return postage in order to get the replacement pair. I have returned the original pair at my expense of £3 but I will be getting the replacement from John Lewis. I think this was a very bad service for a £95 pair of sandals. I have learnt my lesson. Shame because I used to often buy shoes at Clinkards but no more!”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear your first pair were not suitable. We offer free standard UK delivery however do ask customers to return their orders at their own cost. We will ensure your comments are passed over to the relevant department and appreciate the time you took to leave your review. Kind Regards Nicola-Customer Services

Posted 4 years ago

“One of the shoes had been used as a try on and had crease marks on it”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry your shoes were creased, items are checked prior to dispatch and its very disappointing that these arrived with you. We have emailed via your order to gain further information and look forward to your reply. Kind Regards Nicola-Customer Services

Posted 5 years ago

“The customer service team are BRILLIANT! When DPD were rubbish they sorted the issue and handled my return without any complications. Sadly, the boots I bought for my daughter clearly had a sizing issue - enormous, which was so sad as they were sooooo pretty!”

Helpful Report

Posted 5 years ago

Hello Naomi Thankyou for your review. Naturally we are very disappointed with the experience you encountered with the DPD service and please be assured we are currently investigating this with them directly to ensure more care is taken in the future. We are delighted the Customer Service Team were able to assist you with this and we also look forward to receiving back the boots. I have passed on your feedback to both colleagues who assisted you and helped resolve the queries you had during the process of your order. We will be in touch once we have your return and again are very sorry for any inconvenience this has caused you. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“Was really impressed at the speed of delivery, however disappointed at having to pay for return delivery at nearly £5, most other retailers do not charge. That said, I will not be using your services again, and will sadly find an alternative retailer.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“Had to return shoes as one had obviously been tried on many times in a shop. I rung and the matter was dealt with quickly and efficiently, just waiting for the new shoes to arrive. Never had a problem before.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry you received poor quality shoes Items are checked prior to dispatch and it is disappointing these were sent to you. We can confirm our Customer Services Team have taken care of your exchange pair and these are currently in transit to you. If further assistance is required in the meantime please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Sorry but these boots are lovely but they are too big. I am a size 4 and all my other Joseph Seibel boots are size 4 but with these I could get my hand down the back of my heel. I couldn’t wear them like that, so will have to return them.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We appreciate your feedback regarding the style as this will help other customers decide whether to purchase this item. If further assistance is required do not hesitate to contact us, Kind Regards Nicola-Customer Services

Posted 5 years ago

“They didn’t, delivery took too long, then they missed out one pair of boots which was promised to be delivered the next day, didn’t arrive had to call back again they delivered the following day, not good service”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Firstly please accept our apologies for the confusion you encountered during the delivery of your order. We are disappointed your items were not in the one package and also that you had to make an additional call to ensure your request was followed up. Please be assured this is a rare occurence and we hope you will take the chance and return to us again in the future. We have raised your comments with the team who took care of your order and if we can offer further assistance do not hesitate to contact us, Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“It didn’t, it took too long to arrive and I paid for express. Only to find I have to pay to return it as too big, I was going to get a smaller pair, but if their still not right it’s going to cost again to send back???? It’s shoes so their heavy. Who charges returns nowadays from a good company ???!!! No one”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Express delivery is dispatched within 3 working days and does not count the weekend. We have checked your order received on the 31st January 2020, the item was dispatched on the Saturday 1st February 2020 with DPD arriving on the Monday. The order was within the timeframes for Express delivery and we are sorry you were disappointed with this. We offer next Day service as long as the order is placed before 5pm on a working day. This service is £5.99 and is available on selected products in our warehouse. With regards to returns, we do ask customers to pay towards the cost of sending back their order. Our returns policy is shown below https://www.charlesclinkard.co.uk/returns-i17 You can also return the items to a Charles Clinkard store and the link to find your nearest is: https://www.charlesclinkard.co.uk/map We are unable to comment on other companies policies regarding returns as its down to their individual terms and conditions. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Good service and shoes arrived within 24 hours. Thank you very much”

Helpful Report

Posted 5 years ago

Hello Thankyou for your review. We are delighted with your comments and wonder if there is anything we can do to improve the rating given? If you have any queries we can help with please call 0345 241 7742, we are open 7 days a week and as late as 8pm Monday through to Thursdays, Kind Regards Nicola

Posted 5 years ago

“Stylish and classy, but don't fit well on my foot, around my foot arch, too loose. Also I have found the same pair, much cheaper through a different supplier, so have returned them.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry you found the style unsuitable and look forward to receiving your return. We do offer price match service and I have included the details below for you which may become useful in the future: https://www.charlesclinkard.co.uk/price-match-promise-i282 If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 49,033 reviews