Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,016 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delay in delivery. No information. Advise by email order shipped on 6th. Phoned om 15th you will receive the goods today and ship to me by Royal Mail. So I will not receive goods for another week. No email update - had to phone to get information. Just not good enough. Positive - the lady on the phone was nice and understanding of my frustration at no information.”

Helpful Report

Posted 7 years ago

Hello Thomas Thankyou for leaving your review. We are very sorry for the inconvenience caused regarding our order. We have arranged for another pair to be sent directly to you from the supplier and hopefully will arrive soon. I have passed over your comments to be colleague Joanne who took your call and we hope your parcel will be with you soon. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Delivery came the bag was split open the shoes were hanging out and the shoe box had been squashed, as this was a birthday present and had no time to replace I had to accept the parcel otherwise it would have been returned. I'm aware that this was properly a courier fault but the buck stops with you - not happy customer”

Helpful Report

Posted 7 years ago

Hello Richard Thankyou for your review. Its very disappointing to hear that your parcel arrived in such poor condition and we will approach the courier directly regarding this. In the future we can offer additional couriers or the option of Collectplus may be more suitable. We apologise on behalf of the courier and hope you will return to us in the future. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Shoes were both shop soiled and faulty as have exactly the same pair in same size and the shoes were too small. No apology and no postage refund. Poor customer service.”

Helpful Report

Posted 7 years ago

Hi Sophia Thank you for letting us know about your experience! I am really disappointed to read about the shoes you have received. We do source some of our items from our stores, but a rigorous quality checking procedure should ensure customers receive them in a condition that they are happy with! I will be looking into why this hasn't happened on this occasion. Looking at your order and through our emails, it doesn't look like you got in touch with us to let us know about the problem with your order? We would never expect a customer to return an item to us at their own cost if they have received it in a poor condition and would have been happy to provide a prepaid label to you. We will be in touch separately to arrange a refund of your postage costs. Please accept my apologies for the problems you have had with your order, and please be assured we will investigate at our end, to ensure something similar does not happen again. Kind regards Sam

Posted 7 years ago

“I had to pay £8.30 to return 1 pair of the shoes that did not fit. Most online shopping is now free returns”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your email. We offer free delivery on all items and currently ask customers to pay towards the return of their orders. Collectplus (https://www.collectplus.co.uk/charlesclinkard) is £4.49 and covers up to 10KG and is ideal for larger orders and is also convenient as you can drop off at your chosen shop. You are also welcome to take them into store and the nearest one to your post code is based in Castleford, you just take along the invoice and shoes and they can arrange an exchange or a refund. We appreciate all feedback from our customers and please be assured your comments regarding return costs have been taken on board, we may look to opt for this in the future. If we can assist further do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The initial order did not arrive at all so I had to contact customer service. They sent a second pair of boots but when they arrived the right boot had clearly been on display somewhere. However I could not be bothered to send them back but very disappointed.”

Helpful Report

Posted 7 years ago

Hello Denise, Thankyou for taking the time to leave a review. Please accept our apologies for the concerns you encountered with your order. We were unable to find the first order and sent out replacements to you as soon as we were aware of the issue. Items are checked prior to dispatch, they may have been on display or tried on however the quality should not be affected in anyway. We have sent you a seperate email regarding the above and hope this will be of help. Kind Regards Nicola -Customer Services

Posted 7 years ago

“The boots I sent for were too narrow at the top so had to be returned, I foolishly didnt look at the return information, and took these to the post office and couldnt believe it cost me £11, so that will end me ever sending for anything online to Clinkards ever again, very dissapointed.”

Helpful Report

Posted 7 years ago

Hello Janet Thankyou for your review We offer free standard delivery on all our items however currently request customers pay towards the return of their order. You are welcome to take these to a Charles Clinkard store for a refund or an exchange. Collectplus also offer 10kg for up to £4.49 and you just need to print of a label and drop off at your chosen point. We appreciate feedback from our customers, it helps to build a picture of the online experience and we are sorry you were disappointed. We hope you will give us a further opportunity to restore your faith in our company and if we can offer further assistance please call 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I ordered two pairs of shoes. One item, listed as in stock online, was then advised as out of stock. The shoes that were delivered were the wrong style and the wrong size!”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We check items before dispatch and are very disappointed there was a mix up with your order. My colleague has ensured this has now been resolved and we are very sorry for any inconvenience this may have caused. If we can offer further assistance please do not hesitate to call 0345 241 7742, the team are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Delivery - please use a delivery service which is easier to use and will leave parcels at a neighbour’s address. DPD only left one calling card so I have no idea whether they retried. Then I arranged for parcel to be picked up from a supermarket and then I receIced an email to say it wouldn’t be there on the specified day. Still have no trainers! It would put me off buying from you again. Other companies use delivery people who have a much clearer, easier procedure for missed deliveries.”

Helpful Report

Posted 7 years ago

Hello Catherine Thankyou for taking the time to leave a review. We apologise on behalf of the courier for the issues raised in your feedback. DPD are know for their one hour time slot option and the trackinh facility where you can see how your parcel is progressing through the delivery cycle. Your order appears to have encountered delays and we have launched an investigation. When placing a future order you are welcome to call Customer Services on 0345 241 7742 and we can arrange for your item to be sent with an alternative service or even you can add the option of collecting from a Charles Clinkard store. We appreciate you bringing this to our attention and we hope this has not put you off ordering with us in the future. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Beautiful boots delivered well sadly had to return as to small and the return costs were outrageous will not order again”

Helpful Report

Posted 7 years ago

Hello Anne Thankyou for your email. Currently we offer free delivery on all items however we ask customers to pay towards the return, the orders can also be taken into a Charles Clinkard store and have one in Guildford which may be of use in the future. You can also send via Collectplus which is £4.49 for up to 10KG and is ideal for multiple orders and larger items, additionally there are a various level of services which Royal Mail can also offer. We are sorry to hear of your disappointment and hope you will return to us in the future. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Good services, shoes too narrow really did not like having to pay to return so won’t use the site again will take note of sites with free returns policy !”

Helpful Report

Posted 7 years ago

Hello Thankyou for your review. We currently offer free standard delivery to our customers and we ask customers to pay towards the return. We will of course pass over your comments regarding this to see if this is a service we will opt to offer in the future. We are sorry you were disappointed with the shoes and hope you will take another look through the massive range we have on offer. Kind Regards Nicola Customer Services

Posted 7 years ago

“Incorrect item sent but in correct packaging Then told I had to return before correct item sent out. they said they would send it next day delivery once incorrect item returned, but still waiting for item to arrive.”

Helpful Report

Posted 7 years ago

Hello Harriet Thankyu for your review. Please accept our sincere apologies, items are checked prior to dispatch and it is very disappointing that you did not get the correct order. We can confirm the item was sent out on the 8th January 2018 however it was not on an overnight service, it was posted via Royal Mail 48 hour and this would expalin the delay in the order. Our colleagues have been in touch today with reference to this and we hope this has not put you off returning to shop with us here at Charles Clinkard. If we can assist further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I found the Gabor boots I ordered by doing a search on the Charles Clinkard website and refining my search by selecting the colour ‘grey’ as I specifically wanted grey boots. The boots I choose were described as ‘Anthracite’ in colour and indeed looked dark grey on the photo. But when they arrived they were actually dark brown and the girl and Charles Clinkard agreed with me. So do not rely on the refine search facility. Best to go to the shop and see for yourself”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We are sorry for the confusion regarding the colour of the Anthracite. We do offer a comprehensive filter which allows the customer to choose colours as well as heel height and fit. We have fed this back to have this updated. We hope you will find another style you like and if we can help further please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I didn't realise I would have to pay for returns , I obviously didnt do my research but its not usual to have to pay for returns on other sites I use”

Helpful Report

Posted 7 years ago

Hi Debra Thank you for taking the time to leave a review. Whilst we do offer free standard delivery, we don't offer free returns at the moment. It is something we regularly review though, so I will pass your comments on as feedback. You can return them to your nearest Charles Clinkard store, if you did not want to pay to return them in the post. I hope this information helps, and thank you once again for getting in touch. Kind regards Sam, Customer Services Manager

Posted 7 years ago

“Delivery was excellent however, one of the boot heels was damaged and looked as if it had been worn. Not what I expected at £160.00. It is now going to cost me either to post back or return to a local store which is about 25 miles away. Product control needs carefull attention.”

Helpful Report

Posted 7 years ago

Hi Elizabeth Thank you for your review - I was very disappointed to read about the problem you have had with your boots. All products should be rigorously quality checked before leaving us, so I will follow this up to find out how you received them in the condition you did. We would not expect you to pay to return your boots to us, under these circumstances, we can offer you a prepaid label to return them to us. If you would prefer to do this, than go to your store, please get in touch with us on 0345 241 7742 or help@clinkard.co.uk. Kind regards Sam, Customer Services Manager

Posted 7 years ago

“Courier failed to follow instructions provided.”

Helpful Report

Posted 7 years ago

Hi Caroline, Thank you for your feedback, which I will of course pass onto our carrier account manager. If you're not in to sign for your parcel, the carrier will attempt a neighbour, before leaving it in a safe place. I can see from the tracking that your next door neighbour was in to sign for you parcel when delivery to your address was unsuccessful. Had the neighbour not been in your instructions to be left in a safe place would have been followed. If you specifically don't want delivery to a neighbour, we need to communicate this to the carrier before delivery, because this is something they will attempt as a default unless instructed otherwise. I hope this didn't cause you any inconvenience and I hope you're happy with your purchase. Kind regards Sam, Customer Services Manager

Posted 7 years ago

Thank you for your review. We are sorry to ehar that the courier did not leave your order where you asked them to. We hope that once you received your package that you were happy with your order. With regards, Janice Ruddock - customer services.

Posted 7 years ago

“boots came up too big and now I have to pay to return them”

Helpful Report

Posted 7 years ago

Hello, Thankyou for taking the time to leave a review. Whilst we do offer free standard delivery on everything, unfortunately free returns isn’t something we offer at the moment. We regularly review customers comments and pass these on however there are a number of options you can use: STORE-You can return these to a store without cost, just take along the shoes and an invoice for a refun/exchange COLLECTPLUS-£4.49 for up to 10KG in weight, this is convenient in that you can choose where you drop off the item. ROYAL MAIL-There are a number of services available in the Post Office and returns start from a coupleof pounds depending on the weight and length of your return. We hope this will help. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The boots arrived well packaged and promptly. However, they were not the right fit so I then looked at the returns policy, thinking they could be returned by Collect Plus (no cost). Had I realised that all returns had to be paid for (I don’t live near a Charles Clinkard store) I would not have ordered the boots.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for you review. We are sorry you are disappointed with our returns policy. Whilst we offer free delivery at this present time, returns are payable by the customer however please be assured your comments have been recorded and we may look to offer this in the future. Collectplus is £4.49 to return up to 10KG and is ideal for multiple items and larger products like boots. Additionally you can take into store or go to your local Post Office to return. We hope you will reconsider ordering in the future and if we can assist further please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Not happy that you have to pay for returns. You can never tell if a product is going to be suitable or the correct size and having to pay recorded delivery makes the product expensive.”

Helpful Report

Posted 7 years ago

Dear Karen Thankyou for your review. Whilst we offer a free delivery service currently we are not offering free returns however products can be taken into a local Charles Clinkard store for an exchange or a refund. We note that Stratford may be an option in the future. Please be assured feedback from our customers and we welcome this as it helps to represent the different levels of experience which outr customers have, If you wanted to return in the future and were returning multiple items such as large boots then Collectplus offer a service of 10KG for £4.49. We are sorry you were unhappy and hope you will give us the opportunity to restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The Padder shoes I ordered on-line were too small and I returned them to your Warwick store on Monday 20th November and a half-size larger would be ordered for me and they would 'phone me when they were available. I have now rung the shop twice and am currently awaiting a call to say they have,or not,received them.”

Helpful Report

Posted 7 years ago

Dear Janet Thankyou for your email. We are sorry you have not had an update from Warwick. We have contacted them today to gain further information and hopefully will be able to advise shortly whether they have sourced another size. We look forward to assisting you further. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Boots brought for my daughter that then had to returned as they kept slipping off. When returned they asked if the member of staff had asked another qualified member of staff to check the sizing as the member of staff that served us was new. Obviously we weren’t to know the member of staff was new. When trying to then find another pair of boots to fit her narrow feet they said the style we first left with was the wrong style for her feet. We then had little choice to fit her feet so left without boots. The only reason we marked a 2 star is that the member of staff to start with was polite.”

Helpful Report

Posted 7 years ago

Hello. I am sorry to read of your visit to our Oxford branch. I can see you ordered them online, rather than had them fitted in store – but from your message I understand you took them into store to be fitted? We do pride ourselves on the level of service we offer children in store, and that includes a precise and thorough fitting service. It is disappointing to read that we let you down on this occasion and please be assured your comments have been passed over to the branch manager of the store to follow up with the relevant team members. As we pride ourselves on our fitting service, our new team members in store will go through a training process, which ends in them having their fits/measurements checked – so again, it is disappointing to read this didn’t happen on this occasion. We really appreciate you taking the time to feed-back your experience and I hope this experience has not put you off shopping with us again in the future. Kind regards Nicola - Customer Services

Posted 7 years ago

Charles Clinkard is rated 4.8 based on 49,016 reviews