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Charles Clinkard Reviews

4.8 Rating 49,791 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,702
 Metrics Info
4.8
Based on 49,791 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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G SLUIS
Verified Buyer
“I have still not received my boots Gail Sluis”
Helpful Report
Posted 7 years ago
Hello Gail, Thankyou for your review. We are sorry you have not yet received your parcel and have sent you further information via email to assist you with this. We look forward to speaking to you. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Hard to use web site. Slow delivery having paid extra for faster.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. The Express Delivery option is £2.99 and is guaranteed dispatch in 2-3 working days, this does not include weekends. Next Day Delivery is £5.99 and may be a quicker option for you in the future. On checking your order we can see these timeframes were met however we are sorry you were disppointed and will contact you further regarding this. With reference to our website, we appreciate your feedback regarding this and are disappointed you found it not user friendly. These comments have been passed back to the Team. You are welcome to call 0345 2417742, the lines are available 7 days a week and as late as 8pm Monday through to Thursday apart from Bank Holidays. Kind Regards Nicola-Customer Services
Posted 7 years ago
R Hayes
Verified Buyer
“Nike trainers for my daughter were the requested size however there was an obvious difference in the size when holding the trainers together. I have returned the trainers at a cost to myself.”
Helpful Report
Posted 7 years ago
Thank you for your review. We have emailed you privately regarding this. We are sincerely sorry for the inconvenience and hope the way we have rectified this is satisfactory for you. With Regards, Demi Bandeira Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered some boots on line for a specific event, to be delivered well in time. The boots arrived, but were a completely different style, make, and colour. The process for return and getting the right pair in time was hampered by bad weather, and CC could assure me that I would get the boots I'd ordered in time for the event. However, I went in to the Newcastle store to return the "wrong" boots and they were great. Really helpful, and wanted to put right the problems that I had experienced. I ended up with my original choice, but in a size smaller, which fitted better. So it all turned out good in the end! Newcastle store- you get 5 Stars!”
Helpful Report
Posted 7 years ago
Thank you for your review. We would like to apologise for the initial problem with your order. We are pleased the Newcastle store rectified this problem for you and we will pass your comments onto the store. With Regards, Demi Bandeira Customer Services
Posted 7 years ago
D Brown
Verified Buyer
“Ordered school shoes for grandson, plus gift wrapping for this birthday gift. Parcel arrived. No gift wrap. Box damaged. Shoes ( Startrite) ...pleased with. Invoice enclosed indicated costs for shoes and gift wrap. Person packaging the shoes.....if they had looked at invoice it would have been obvious that the item was not gift wrapped, and this omission could have been made good.”
Helpful Report
Posted 7 years ago
Thank you for your review. Please accept our sincere apologies that your order was not gift wrapped as requested. The payment for the gift wrapping has been refunded to your account. We are genuinely sorry that this has happened and hope that it did not spoil the gift. With regards, Janice Ruddock - customer services.
Posted 7 years ago
S Wilson
Verified Buyer
“The sizing of shoes on your website needs to be amended. There is an error when translating European sizes into UK sizes. I ordered UK 8 in a Wellington Boot, the sizing detailed on the website stated a UK 8 to be a 41. This is incorrect this is a UK 7. Similarly with two pairs of shoes that I ordered. I take a UK 8 both pairs of shoes were too small. I understand that some manufacturers detail a European 41 to be an 8 but this is not always the case often it is a 42. The company needs to take the trouble of stating that a particular manufacturer shoe may come up slightly smaller, or larger than the size stated. Using a generic table to cover every make of shoe is not really good enough. I have returned the items and hopefully am receiving a full refund, I haven't checked my account yet. But this has put me off buying from this site again, if the sizing is so uncertain. Disappointing as I have bought two pairs of long leather boots previously which were really good were stated as UK 8 and these fitted perfectly. Also a quality check is needed before sending out shoes. The two pairs I ordered, each had a small defect in the stitching and decoration, which should have been picked up before dispatch.”
Helpful Report
Posted 7 years ago
Thank you for your review. With the conversion between the UK sizing and the EU sizing, in a ladies shoe a size 40 converts to a 7. In a mans shoe it is a 41 that converts to a 7. We are sorry that you have found that with this brand that the sizing is too small for you. We do take the recommendations of the manufacturer when we put the sizing onto the website. I hope that you have found a replacement that is suitable for your requirements and apologise that you found a small defect in the shoes that you received. We do quality check shoes but unfortunately this has been missed. Please be assured that we will contact our dispatch team and ask them to be more careful when checking decoration. WIth regards, Janice Ruddock - Customer services.
Posted 7 years ago
N Findlay
Verified Buyer
“Although the Black Hotter loafer was available online, I was subsequently phoned to say the item was no longer available. I opted for the tan version, which you kindly sent to my home free delivery (instead of collect in store). However, the right foot shape was clearly gaping/baggy at the side so not wearable, which the store could see without my trying it on. Phone and in-store Staff v. helpful, but frustrating all round, although you have refunded my card as promised.”
Helpful Report
Posted 7 years ago
Dear Norma Thankyou for your review. We are very sorry for the disappointment you encountered with your replacement pair of Hotter loafers. Items are sourced from our warehouse and stores, this should not impack on the quality of the product and also this pair should have indeed been brought to our attention prior to sending to you. I have passed on your kind comments regarding the Customer Services Team and also the instore team who assisted you with the frustration and hope they restored your faith in shopping with Charles Clinkard. If we can offerassistance please do not hesitate to get in touch on 0345 241 7742, email sales@clinkard.co.uk or pop onto our Live Chat facility. Kind Regards Nicola-Customer Services
Posted 7 years ago
H Freeman
Verified Buyer
“Sent me the wrong order”
Helpful Report
Posted 7 years ago
Hello. Thankyou for your review. You have kindly advised you received the incorrect items, we have no further information regarding this. Items are checked prior to dispatch and we are very disappointed this has occurred. Please can you get in touch and we will look to resolve this for you. We apologise for any inconvenience. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“The delivery took a lot longer than it said when I placed the order. They arrived too late and then I had to return them and pay for the return... very disappointing if Clinkard do on line service they should offer free returns like most other companies do”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Standard delivery is dispatched within 5 working days and is free with no limits to the amount you can order. We forwarded this to your chosen Collectplus point and we are sorry you are disappointed with the overall time it took for your order to be received. Although we offer free delivery, currently returns are payable or you are welcome to take into a Charles Clinkard store for an exchange or a refund. Collectplus is £4.49, this covers 10KG and is ideal for larger orders and multiple items. The label offers tracking and is convenient as you can drop off at a store of your choice. We appreciate all feedback from our customers and please be assured your comments have been taken aboard and will be reviewed for the future. If we can assist further in the future do not hesitate to call on 0345 241 7742 and also you can send an email to sales@clinkard.co.uk, additionally we have a friendly CHAT facility. Kind Regards Nicola-Customer Services
Posted 7 years ago
Hello, Thankyou for your review. We are sorry your order took a little longer than anticipated and on checking the notes we can see we have been in touch regarding this. The items were on our standard delivery if dispatch within 2-5 working days and it appears the delay was when your order was sent to your Collectplus point. We do offer other options which may offer a quicker service such as delivery to you home address, we can add a safe place and your parcel will be left there so you can collect when you return home. We also have the option of Collect in Store, your nearest store being in Castleford which is around 8 miles away. You are also very welcome to return items into store for a refund or an exchange pair. Whilst we offer free delivery on all items, currently we ask customers to pay towards the returns however we appreciate all feedback from our customers as it helps to reflect the true experience offered. If we can help in the future do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Ordered 2 pairs of shoes to find that after the order you didn’t have the size for one of the pairs. Your online ordering system should indicate when items are out of stock. It was a disappointing experience.”
Helpful Report
Posted 7 years ago
Thank you for taking the time to leave us feedback. We're always disappointed on the rare occasion we are forced to cancel an item from a customer's order, and we do everything we can to avoid this happening. I hope you will accept our sincere apologies on this occasion, and no that this is not something we ordinarily have to do. On rare occasions, demand will outstrip supply on a low stock item, forcing a cancellation like this. I hope you were happy with the second pair that you purchased, and that this experience has not put you off shopping with us again in the future. Kind regards Sam, Customer Services
Posted 7 years ago
D Watson
Verified Buyer
“We paid for express delivery - expecting it on the Friday. We expected it to be delivered to a safe place. Delivery didn't occur until the Monday, where upon the delivery failed as we weren't in, they obviously hadn't been told about delivering to a safe place. We then altered the delivery on line to deliver to a safe place and the shoes were finally delivered on the Tuesday. We were very disappointed.”
Helpful Report
Posted 7 years ago
Dear Dean Thankyou for your review. Our Express delivery is dispatched within 2-3 working days. If we do not have the ite available in our warehouse we ask for this to be shipped in, it can take an additional day or two depending on transport. The parcel was dispatched on the 3rd working day and we asked for this to be delivered on Saturday for you. We are naturally very disappointed that you had such confusion regarding your delivery and also that you did not receive your item until Tuesday. We have approached the courier regarding this and apologise on their behalf. We have sent a seperate email for you and hope we can restore your faith in Charles Clinkard. All feedback from our customers is appreciated as this helps to provide a true picture of the experience our shoppers have. If we can offer further assistance please do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 7 years ago
T Prendergast
Verified Buyer
“Delay in delivery. No information. Advise by email order shipped on 6th. Phoned om 15th you will receive the goods today and ship to me by Royal Mail. So I will not receive goods for another week. No email update - had to phone to get information. Just not good enough. Positive - the lady on the phone was nice and understanding of my frustration at no information.”
Helpful Report
Posted 7 years ago
Hello Thomas Thankyou for leaving your review. We are very sorry for the inconvenience caused regarding our order. We have arranged for another pair to be sent directly to you from the supplier and hopefully will arrive soon. I have passed over your comments to be colleague Joanne who took your call and we hope your parcel will be with you soon. Kind Regards Nicola-Customer Services
Posted 7 years ago
R Roberts
Verified Buyer
“Delivery came the bag was split open the shoes were hanging out and the shoe box had been squashed, as this was a birthday present and had no time to replace I had to accept the parcel otherwise it would have been returned. I'm aware that this was properly a courier fault but the buck stops with you - not happy customer”
Helpful Report
Posted 7 years ago
Hello Richard Thankyou for your review. Its very disappointing to hear that your parcel arrived in such poor condition and we will approach the courier directly regarding this. In the future we can offer additional couriers or the option of Collectplus may be more suitable. We apologise on behalf of the courier and hope you will return to us in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
S Robertson
Verified Buyer
“Shoes were both shop soiled and faulty as have exactly the same pair in same size and the shoes were too small. No apology and no postage refund. Poor customer service.”
Helpful Report
Posted 7 years ago
Hi Sophia Thank you for letting us know about your experience! I am really disappointed to read about the shoes you have received. We do source some of our items from our stores, but a rigorous quality checking procedure should ensure customers receive them in a condition that they are happy with! I will be looking into why this hasn't happened on this occasion. Looking at your order and through our emails, it doesn't look like you got in touch with us to let us know about the problem with your order? We would never expect a customer to return an item to us at their own cost if they have received it in a poor condition and would have been happy to provide a prepaid label to you. We will be in touch separately to arrange a refund of your postage costs. Please accept my apologies for the problems you have had with your order, and please be assured we will investigate at our end, to ensure something similar does not happen again. Kind regards Sam
Posted 7 years ago
Anonymous
Verified Buyer
“I had to pay £8.30 to return 1 pair of the shoes that did not fit. Most online shopping is now free returns”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your email. We offer free delivery on all items and currently ask customers to pay towards the return of their orders. Collectplus (https://www.collectplus.co.uk/charlesclinkard) is £4.49 and covers up to 10KG and is ideal for larger orders and is also convenient as you can drop off at your chosen shop. You are also welcome to take them into store and the nearest one to your post code is based in Castleford, you just take along the invoice and shoes and they can arrange an exchange or a refund. We appreciate all feedback from our customers and please be assured your comments regarding return costs have been taken on board, we may look to opt for this in the future. If we can assist further do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
D Dawe
Verified Buyer
“The initial order did not arrive at all so I had to contact customer service. They sent a second pair of boots but when they arrived the right boot had clearly been on display somewhere. However I could not be bothered to send them back but very disappointed.”
Helpful Report
Posted 7 years ago
Hello Denise, Thankyou for taking the time to leave a review. Please accept our apologies for the concerns you encountered with your order. We were unable to find the first order and sent out replacements to you as soon as we were aware of the issue. Items are checked prior to dispatch, they may have been on display or tried on however the quality should not be affected in anyway. We have sent you a seperate email regarding the above and hope this will be of help. Kind Regards Nicola -Customer Services
Posted 7 years ago
J Whitehead
Verified Buyer
“The boots I sent for were too narrow at the top so had to be returned, I foolishly didnt look at the return information, and took these to the post office and couldnt believe it cost me £11, so that will end me ever sending for anything online to Clinkards ever again, very dissapointed.”
Helpful Report
Posted 7 years ago
Hello Janet Thankyou for your review We offer free standard delivery on all our items however currently request customers pay towards the return of their order. You are welcome to take these to a Charles Clinkard store for a refund or an exchange. Collectplus also offer 10kg for up to £4.49 and you just need to print of a label and drop off at your chosen point. We appreciate feedback from our customers, it helps to build a picture of the online experience and we are sorry you were disappointed. We hope you will give us a further opportunity to restore your faith in our company and if we can offer further assistance please call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered two pairs of shoes. One item, listed as in stock online, was then advised as out of stock. The shoes that were delivered were the wrong style and the wrong size!”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We check items before dispatch and are very disappointed there was a mix up with your order. My colleague has ensured this has now been resolved and we are very sorry for any inconvenience this may have caused. If we can offer further assistance please do not hesitate to call 0345 241 7742, the team are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services
Posted 7 years ago
C Lloyd
Verified Buyer
“Delivery - please use a delivery service which is easier to use and will leave parcels at a neighbour’s address. DPD only left one calling card so I have no idea whether they retried. Then I arranged for parcel to be picked up from a supermarket and then I receIced an email to say it wouldn’t be there on the specified day. Still have no trainers! It would put me off buying from you again. Other companies use delivery people who have a much clearer, easier procedure for missed deliveries.”
Helpful Report
Posted 7 years ago
Hello Catherine Thankyou for taking the time to leave a review. We apologise on behalf of the courier for the issues raised in your feedback. DPD are know for their one hour time slot option and the trackinh facility where you can see how your parcel is progressing through the delivery cycle. Your order appears to have encountered delays and we have launched an investigation. When placing a future order you are welcome to call Customer Services on 0345 241 7742 and we can arrange for your item to be sent with an alternative service or even you can add the option of collecting from a Charles Clinkard store. We appreciate you bringing this to our attention and we hope this has not put you off ordering with us in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
A Lowe
Verified Buyer
“Beautiful boots delivered well sadly had to return as to small and the return costs were outrageous will not order again”
Helpful Report
Posted 7 years ago
Hello Anne Thankyou for your email. Currently we offer free delivery on all items however we ask customers to pay towards the return, the orders can also be taken into a Charles Clinkard store and have one in Guildford which may be of use in the future. You can also send via Collectplus which is £4.49 for up to 10KG and is ideal for multiple orders and larger items, additionally there are a various level of services which Royal Mail can also offer. We are sorry to hear of your disappointment and hope you will return to us in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,791 reviews
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