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Charles Clinkard Reviews

4.8 Rating 49,751 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,660
 Metrics Info
4.8
Based on 49,751 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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S Webb
Verified Buyer
“The shoes did not fit and I had to send them back and order a different size, it cost me £5 to send them as there is no returns depot in my area. This is outrageous, if the next pair don't fit and I have to send them back, it will have cost £10. It should not be up to the customer to pay for returns.”
Helpful Report
Posted 6 years ago
Hello Sharon Thankyou for your review. We offer free delivery with no minimum spend which is dispatched within 2-5 working days. We currently ask customers to pay towards cost of returning and there are a number of cost efficient services that ca be used to process this. If near to a Charles Clinkard you can return into the store, a refund or an exchange will be processed for you. Collectplus is £4.49 for up to 10KG and is ideal for larger items and multiple pairs whilst Royal Mail have various services available. We appreciate your feedback as this helps to reflect the true level of services offered. We regularly review our terms and conditions and will of course look into the option in the future. We are sorry you were disappointed and hope you will return in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Reviewer
“Not too keen on the fact the money doesn’t come out straight away. Threw me off a bit when I realised. No option to cancel order on the website. Shoes came ordered size 5 which I am in all shoes but these came a bit big (no advise on website to order smaller size) and there’s no free returns options. Decided to keep the shoes as they will come handy in winter when wearing extra socks. Seemed like too much effort to return them for the price I paid. Only good thing is the price which I was very happy with. Don’t think I will be using your services again though.”
Helpful Report
Posted 6 years ago
Hello Thankyou for your review. Currently we do not take payment until the point of dispatch and are sorry this was inconvenient. As part of our terms and conditions, any requests made by debit or credit card, payment is not taken until we have the item available to send. You may find using Amazon payments/Paypal maybe a more flexible option in the future. With regards to Skechers sizing, each style differs in fit and we cannot guarantee a perfect fit. Size is personal to each customer and the best way to ensure this is by trying for size. You can return an item within 35 days unworn for an exchange or a refund. Returns are payable by the customer however you can take into a Charles Clinkard store and the Team will arrange any refund or an exchange for you. You are welcome to cancel an order or discuss progress by calling 0345 241 7742, the lines are available 7 days a week, as late as 8PM Monday through to Thursdays. We also have a Chat facility and you can email Customer Services on sales@clinkard.co.uk. Naturally we are very disappointed with your feedback and hope you will return in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“I ordered size Junior 1, but received size 1.5. You could have explained that it is according to US size blabla. But what did sending me a pair of two left feet mean?! I have to go to the nearest local shop and return the shoes in person. What a hassle it was!”
Helpful Report
Posted 6 years ago
Hello Thankyou for your email. The Nike style are shown in the UK sizing however the boxes and the shoes will reflect the US sizing. We can understand this would be frustrating an appreciate you bringing this to our attention. We are sorry you received two left feet, this was a internal mistake and should have been brought to our attention during our rigorous checking procedures at point of dispatch. We are pleased the store were able to assist however we understand overall this was not a positive experience and hope in the future we can rectify this. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“You sent the wrong colour sandal and now the one I ordered is out of stock”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry you received the incorrect colour and on checking the details of your order we are going to check our stock further and see if we can supply the pair you originally requested. We appreciate your feedback and are very disappointed this occurred. Please be assured this has been raised internally and externally to prevent this from occurring in the future. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
N
Verified Reviewer
“We visited the Leeds store today and were served by Amelia. We had to approach her to get assistance even though she wasn’t doing anything and it wasn’t massively busy and she didn’t seem very keen to help or particularly friendly. We were looking for sandals for our little boy which I explained only needed to last the next month or two of the summer. Even though his feet measured a 5, she said she thought he needed a 6 which I thought were far too big and he wasn’t walking as easily in them as the size 5s. I disregarded her advice and bought the 5s which fit well now but still have plenty of growing room. We were undecided between two colours and again she seemed reluctant to have to check the stock room for the ones we wanted in the correct size. She did ask us if we had a loyalty card which we didn’t so we do now so that was something positive. It’s not that she didn’t do her job but there was no service over and above the minimum effort - she really wasn’t eager to help or please us, didn’t smile much or try and interact with our son despite the fact that she was working in the children’s department. Overall, not very impressive and not what I would expect in Clinkards which I consider a quality store. It felt a bit like we were inconveniencing her. Not great.”
Helpful Report
Posted 6 years ago
Hello Natalie, Thankyou for your review. We are sorry to hear of your experience within the Leeds store, we have passed over your feedback directly to them and are very disappointed with the impression you were given. We pride ourselves on offering excellent service and we hope you will give us another opportunity to restore your faith in shopping with us. Please be assured we appreciate your feedback as this helps to reflect the true service we offer and also provide an accurate reflection. If we offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“I ordered a size 5 however received one shoe is a size 5 and the other in a size 6. Thankfully it was resolved, the customer services team and sales assistant in the store were both very helpful with resolving the problem. It was just a shame I didn't receive the correct order to begin with.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for taking the time to leave a review. Please accept our sincere apologies for receiving odd sizes in the post. This should have been raised during our rigorous checking during dispatch and we are disappointed you received these. We are delighted our Store and Customer Services Team were able to assist and will pass over your kind comments to them. We appreciate your feedback and we hope you will return in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Free returns would be preferable.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review We offer a free standard delivery, this is dispatched in 2-5 working days and you have no minimum limit to spend to receive this. Currently we ask customers to return the items at their own cost, if near to a Charles Clinkard store, returns are free however there are many methods you can return your item. Collectplus is £4.49 for up to 10kg and is ideal for larger items and multiple products. This is convenient as it could be your local Petrol Station or a corner shop which is open for longer hours. Post via Royal Mail will vary depending on which service is used, we do ask for the items to be recorded as this protects the customer. Please be assured we appreciate all feedback as this helps to reflect the true level of service that we offer and we hopeyou will return to us in the future. If we can assist do not hesitate to call us on 0345 241 7742, lines are available 7 days a week and as late as 8pm Monday through to Thursdays, Kind Regards Nicola-Customer Services
Posted 6 years ago
L Rose
Verified Buyer
“The wrong shoes were sent. The box they came in was correct but who ever packed them didn't check the contents.”
Helpful Report
Posted 6 years ago
Hello Linda Thankyou for your review. Please accept our sincere apologies that you received an incorrect item. This should have been brought to our attention before it was dispatched and we have raised this internally. I can see we have been in touch regarding your return postage and have now refunded you. We are very disappointed and hope you will return in the future, Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Purchased a pair ok LK and the pattern has rubbed off in places, looked like they were an after thought sent out due to looking like an old last pair. Really disappointed, didn’t return as would probably cost between £8-£10 die to size and weight. I won’t be purchasing anything from this shop again”
Helpful Report
Posted 7 years ago
Hello Thankyou for your review. We source stock from our warehouse and stores, they may have been on display or tried on however this should not affect the overall quality and we are very disappointed your pair of Lelli Kelly shoes were not up to the standard you would expect. I have contacted you via your order regarding this and look forward to speaking to you soon. Please accept our apologies for any inconvenience caused. Kind Regards Nicola-Customer Services
Posted 7 years ago
K Todd
Verified Buyer
“I paid for express delivery which meant the shoes should have got to me in 2 days. They didn't and as I had ordered them for a holiday I was unable to take delivery. The packet was then thrown over the back gate by the delivery driver so it was in the rain etc for over a week. I had spoken to customer services before I went away and asked for the parcel to be left with a neighbour. I also asked for the postage and packaging back which I did get. All in all not a good experience and I would think twice before using the on line service again.”
Helpful Report
Posted 7 years ago
Hello Karen, Thankyou for your review. Our Express Service is £2.99 and guarantees dispatch within 2-3 working days. On checking your order we can see a refund was issued for the charge for you. With reference to your request for a safe place, we contacted the courier with your instructions and were assured these would be fulfilled. The parcel was requested to be left with a neighbour and not over a gate, we have raised this internally with the company especially as a specific instruction was not followed. We are very disappointed and hope you will reconsider shopping with us in the future. We are available 7 days a week and our telephone number is 0345 241 7742. Between Mondays and Thursdays the lines are open as late as 8pm. We sincerely apologise for any inconvenience caused. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Evidence that the right sandal had been tried on many times and damaged box which was held together by tape.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Items are sourced from the warehouse and also from our stores. They may have been on display or tried on however this should not affect the overall look and quality of the item. Any box damage should have been brought to our attention prior to dispatch and we are very sorry for any disappointment. I have contacted you via your order today with further information which I hope will assist you. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Website kept crashing and didn't receive email when goods had been delivered to collection point .”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry to hear you encountered issues when placing your order. We are unaware of any concerns regarding the website on the date you placed your order however can appreciate your disappointment. Collectplus, when the item has arrived at the Collection Point, send an email and a confirmation text to the customer to advise the order is in store and also provide a code. On checking the details of your order, we are unable to see a mobile contact telephone number and possibly this could be the reason why you were not aware of the delivery. We hope you will return in the future and if we can offer assistance do not hesitateto get in touch on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
J Kiernan
Verified Buyer
“My order was sent to another customer and I received theirs. Was promised a replacement to be sent next day but was not sent until I phoned to chase it Having said that the staff I spoke to on the phone were very apologetic and helpful”
Helpful Report
Posted 7 years ago
Hello Thankyou for taking the time to leave a review. Firstly, please accept my sincere apologies for the mix up with your order, items are checked prior to sending and on this occasion the shoes were placed into the incorrect packaging. This has been raised internally and I have also passed on your comments to the Customer Services Team who assisted you and hope this will not deter you from ordering via ourselves in the future. If further assistance is required do not hesitate to contact us on 0345 241 7742, we are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Shoes purchased online as walked out of shop due to being ignored and not served by staff. Took a week to arrive. Half order cancelled as bought elsewhere as given up waiting for pumps to arrive yet all of the order then delivered despite being cancelled.”
Helpful Report
Posted 7 years ago
Hello, Thank you for taking time to leave a review. I'm sorry to hear of your recent experience both in store and online. Can you please confirm which branch you visited as I will certainly pass your comments on? With regards to your online order, as you suggested, the whole order was dispatched even though you contacted us to cancel - I hope you can accept my sincere apologies for this. I will follow this up internally as it shouldn't have happened. Kind regards, Rosie, Customer Services.
Posted 7 years ago
V RICHARDSON
Verified Buyer
“I was sent shoes that were dirty and had clearly been worn !”
Helpful Report
Posted 7 years ago
Hello Vicki, Thank you for your message. I'm sorry you were sent sandals that are in a poor condition. Please be assured when you contacted Customer Services, this was dealt with internally. I hope you're pleased with the replacement we sent you and that you can accept my sincere apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.
Posted 7 years ago
. Carney
Verified Buyer
“Crocs ordered on a Monday lunchtime, told they were in stock and assured they'd be sent to N/allerton branch by Friday so agreed & paid for them. Phoned N/A was told of the non arrival, also, "the order would not have been sent off until the Tuesday and would take up to 5 working days unless they were sent by post!" Very confusing having been told they were in stock in the first place. Received email the following Tuesday re dispatch so phoned N/A ..... was told 'someone will have phoned to let me know' .... nothing on the answerphone ..... went and collected. I have to say that if I had not been told they were 'in stock' in the first place, I would not have made the purchase as they were required for my son going on holiday that weekend. Perhaps some clarification is required in the first instance when ordering by phone.”
Helpful Report
Posted 7 years ago
Thank you for your review. We are sorry for any confusion in what you have been told. When you order, it can take up to 5 working days to dispatch if you use a standard delivery option (this is a free delivery) this happens wether the item is to go into store for collection or delivered to your home. This is the maximum time that it will take, but will mean that your item will be with you within 6 working days. We do email to let you know when the package is dispatched, when the order arrives in the store, then they should call you to let you know that the order is ready for collection. You should not have had to call to see if it is there. We send a van to our Northallerton store twice a week, Tuesday and Thursday so this may be why they have mentioned that the order would not be in until the Tuesday, but if this meant that it would have been over the given time limit, we would have posted them to store using a next day service so that it would not be late. You can for £2.99 opt for a three day service which will ensure that the item will be with you within 4 working days. I am sorry if you were not offered this as it would have meant that the order would be with you in time. We are genuinely sorry that you have had any inconvenience. With regards, Janice Ruddock - customer service
Posted 7 years ago
R Littlewood
Verified Buyer
“The store didn’t have any in and when they looked online they weren’t there neither so I went online at home and bought a pair.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry to hear you were unable to purchase your item in store however we can see you were able to make a successful order online an additionally they are safely with you. Naturally we are also a little disappointed with the score of the review and if you can call the team on 0345 241 7742 or email sales@charlesclinkard.co.uk. We are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services
Posted 7 years ago
S Ormiston
Verified Buyer
“Two things were not great: 1. I ordered two pairs of sandals. The first pair (Capri V Flip Womens Toe Post Sandals Colour: Navy/Pool) were not the colour I had ordered (They were navy and cream). However they fitted well and I needed them straight away, so I decided to keep them. 2. The second pair unfortunately didn't fit well (not the fault of Charles Clinkard). My issue is that instructions for returning are misleading, in that they say returns have to be paid for (even though they are then to be to be dropped off at a CC store)). Reluctantly I paid £4. 49 of a label and followed the instructions to take the shoes back to my local Charles Clinkard store, where I was told that I did not have to pay to take shoes that I had ordered online back to the shop. (The shop themselves were most helpful but couldn't give me that money back).”
Helpful Report
Posted 7 years ago
Hello Sally Thankyou for your review. Firstly we are sorry you initially received the incorrect colour and are pleased to hear as they fit so well you decided to keep them. With regards to the second pair, we cannot guarantee every style will be suitable however are very disappointed they werent quite right for you. Additionally we are sorry for any confusion regarding returns to Charles Clinkard, Collectplus is £4.49, the service offers up to 10kg in weight and ideal for larger items and multiple products. You can pick a drop off point by inserting your postcode into the Collectplus website. You are welcome to take into store free of charge and the store can help with a refund or if you choose another style. I have contacted you seperately regarding the review today and hope we can restore your faith in shopping online and in store. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Nice-looking shoes, badly sized. Sent back at my own cost (used Royal Mail as it was cheaper than their recommended courier). Swift refund, just a shame they don’t do free returns - will visit the store next time.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We opt for a free delivery service with no minimum spend and ask customers to pay towards returns. You can of course return via a Charles Clinkard store or use the additional options shown on the invoice which you receive along side your order. Please be assured we appreciate your feedback and will pass on your comments regarding our returns. If we can offer assistance in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Online purchase was fine. However delivery service is appalling: I did not receive my parcel in the timeline stated; the tracking number I was sent did not work; there was no notification as to who was delivering my parcel (I found out after chasing that it was dpd). In the end, I was told that the delivery sticker had come off my package and couldn’t be delivered as an excuse for the non-delivery. Will not shop here due to the delivery service. Don’t bother going for express delivery/next day as this is what I went for and it did not deliver.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are very sorry for the experience you encountered with delivery of your item. DPD are an excellent company who offer a one hour time slot, it is disappointing that on this occasion they did not meet the high standard we normally expect On your order, we have noted that DPD had a technical issue however we fully understand how frustrated and upset you were. We do have alternative couriers apart from the above which you can opt for and when placing the order just drop an email or cal the team on 0345 241 7742 and we can ensure the parcel is sent alternatively. We do hope you will return to us in the future and if any further assistance is required please get in touch, Kind Regards Nicola-Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,751 reviews
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