Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,015 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,015 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Evidence that the right sandal had been tried on many times and damaged box which was held together by tape.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Items are sourced from the warehouse and also from our stores. They may have been on display or tried on however this should not affect the overall look and quality of the item. Any box damage should have been brought to our attention prior to dispatch and we are very sorry for any disappointment. I have contacted you via your order today with further information which I hope will assist you. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Website kept crashing and didn't receive email when goods had been delivered to collection point .”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry to hear you encountered issues when placing your order. We are unaware of any concerns regarding the website on the date you placed your order however can appreciate your disappointment. Collectplus, when the item has arrived at the Collection Point, send an email and a confirmation text to the customer to advise the order is in store and also provide a code. On checking the details of your order, we are unable to see a mobile contact telephone number and possibly this could be the reason why you were not aware of the delivery. We hope you will return in the future and if we can offer assistance do not hesitateto get in touch on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 6 years ago

“My order was sent to another customer and I received theirs. Was promised a replacement to be sent next day but was not sent until I phoned to chase it Having said that the staff I spoke to on the phone were very apologetic and helpful”

Helpful Report

Posted 6 years ago

Hello Thankyou for taking the time to leave a review. Firstly, please accept my sincere apologies for the mix up with your order, items are checked prior to sending and on this occasion the shoes were placed into the incorrect packaging. This has been raised internally and I have also passed on your comments to the Customer Services Team who assisted you and hope this will not deter you from ordering via ourselves in the future. If further assistance is required do not hesitate to contact us on 0345 241 7742, we are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Shoes purchased online as walked out of shop due to being ignored and not served by staff. Took a week to arrive. Half order cancelled as bought elsewhere as given up waiting for pumps to arrive yet all of the order then delivered despite being cancelled.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking time to leave a review. I'm sorry to hear of your recent experience both in store and online. Can you please confirm which branch you visited as I will certainly pass your comments on? With regards to your online order, as you suggested, the whole order was dispatched even though you contacted us to cancel - I hope you can accept my sincere apologies for this. I will follow this up internally as it shouldn't have happened. Kind regards, Rosie, Customer Services.

Posted 6 years ago

“I was sent shoes that were dirty and had clearly been worn !”

Helpful Report

Posted 6 years ago

Hello Vicki, Thank you for your message. I'm sorry you were sent sandals that are in a poor condition. Please be assured when you contacted Customer Services, this was dealt with internally. I hope you're pleased with the replacement we sent you and that you can accept my sincere apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 6 years ago

“Crocs ordered on a Monday lunchtime, told they were in stock and assured they'd be sent to N/allerton branch by Friday so agreed & paid for them. Phoned N/A was told of the non arrival, also, "the order would not have been sent off until the Tuesday and would take up to 5 working days unless they were sent by post!" Very confusing having been told they were in stock in the first place. Received email the following Tuesday re dispatch so phoned N/A ..... was told 'someone will have phoned to let me know' .... nothing on the answerphone ..... went and collected. I have to say that if I had not been told they were 'in stock' in the first place, I would not have made the purchase as they were required for my son going on holiday that weekend. Perhaps some clarification is required in the first instance when ordering by phone.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry for any confusion in what you have been told. When you order, it can take up to 5 working days to dispatch if you use a standard delivery option (this is a free delivery) this happens wether the item is to go into store for collection or delivered to your home. This is the maximum time that it will take, but will mean that your item will be with you within 6 working days. We do email to let you know when the package is dispatched, when the order arrives in the store, then they should call you to let you know that the order is ready for collection. You should not have had to call to see if it is there. We send a van to our Northallerton store twice a week, Tuesday and Thursday so this may be why they have mentioned that the order would not be in until the Tuesday, but if this meant that it would have been over the given time limit, we would have posted them to store using a next day service so that it would not be late. You can for £2.99 opt for a three day service which will ensure that the item will be with you within 4 working days. I am sorry if you were not offered this as it would have meant that the order would be with you in time. We are genuinely sorry that you have had any inconvenience. With regards, Janice Ruddock - customer service

Posted 6 years ago

“The store didn’t have any in and when they looked online they weren’t there neither so I went online at home and bought a pair.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry to hear you were unable to purchase your item in store however we can see you were able to make a successful order online an additionally they are safely with you. Naturally we are also a little disappointed with the score of the review and if you can call the team on 0345 241 7742 or email sales@charlesclinkard.co.uk. We are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Two things were not great: 1. I ordered two pairs of sandals. The first pair (Capri V Flip Womens Toe Post Sandals Colour: Navy/Pool) were not the colour I had ordered (They were navy and cream). However they fitted well and I needed them straight away, so I decided to keep them. 2. The second pair unfortunately didn't fit well (not the fault of Charles Clinkard). My issue is that instructions for returning are misleading, in that they say returns have to be paid for (even though they are then to be to be dropped off at a CC store)). Reluctantly I paid £4. 49 of a label and followed the instructions to take the shoes back to my local Charles Clinkard store, where I was told that I did not have to pay to take shoes that I had ordered online back to the shop. (The shop themselves were most helpful but couldn't give me that money back).”

Helpful Report

Posted 6 years ago

Hello Sally Thankyou for your review. Firstly we are sorry you initially received the incorrect colour and are pleased to hear as they fit so well you decided to keep them. With regards to the second pair, we cannot guarantee every style will be suitable however are very disappointed they werent quite right for you. Additionally we are sorry for any confusion regarding returns to Charles Clinkard, Collectplus is £4.49, the service offers up to 10kg in weight and ideal for larger items and multiple products. You can pick a drop off point by inserting your postcode into the Collectplus website. You are welcome to take into store free of charge and the store can help with a refund or if you choose another style. I have contacted you seperately regarding the review today and hope we can restore your faith in shopping online and in store. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Nice-looking shoes, badly sized. Sent back at my own cost (used Royal Mail as it was cheaper than their recommended courier). Swift refund, just a shame they don’t do free returns - will visit the store next time.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We opt for a free delivery service with no minimum spend and ask customers to pay towards returns. You can of course return via a Charles Clinkard store or use the additional options shown on the invoice which you receive along side your order. Please be assured we appreciate your feedback and will pass on your comments regarding our returns. If we can offer assistance in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Online purchase was fine. However delivery service is appalling: I did not receive my parcel in the timeline stated; the tracking number I was sent did not work; there was no notification as to who was delivering my parcel (I found out after chasing that it was dpd). In the end, I was told that the delivery sticker had come off my package and couldn’t be delivered as an excuse for the non-delivery. Will not shop here due to the delivery service. Don’t bother going for express delivery/next day as this is what I went for and it did not deliver.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are very sorry for the experience you encountered with delivery of your item. DPD are an excellent company who offer a one hour time slot, it is disappointing that on this occasion they did not meet the high standard we normally expect On your order, we have noted that DPD had a technical issue however we fully understand how frustrated and upset you were. We do have alternative couriers apart from the above which you can opt for and when placing the order just drop an email or cal the team on 0345 241 7742 and we can ensure the parcel is sent alternatively. We do hope you will return to us in the future and if any further assistance is required please get in touch, Kind Regards Nicola-Customer Services

Posted 6 years ago

“I ordered a uk 10 and they sent a saltwater 10 even though the website states you must select uk size. I was disappointed when they came and were too small as we were going away the following day. The lady on the phone was very nice when I explained what had happened and she said it must have been a mistake their end as she could see that is ordered a uk 10 (saltwater 11) yet they had sent me saltwater 19 (uk 9) They didn't offer to pay the return postage so I've had to pay to return them. Annoying when it was an error their end and I'd already paid £47 for the sandals!”

Helpful Report

Posted 6 years ago

Hello, Thankyou foryour review. We are sorry you were disappointed with your recent order and have sent you a seperate email regarding this. I can confirm we are ensuring your exchange pair will be checked prior to sending to ensure this has the US11 on the base of the sandal. We look forward to offering further assistance in the future Kind Regards Nicola-Customer Services

Posted 6 years ago

“Express delivery took 5 days”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry for the delay in your order, we have contacted you directly with regards to this and hope we can restore your faith in Charles Clinkard. Our Express Service is dispatched within 2-3 working days not including weekends. If any further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Shoes arrived - had been worn. Marks on the surface and a black stain on the wedge heel. Very disappointing. Also not true to size. I always buy a size 5 and these shoes were very big. Quick response however from customer services and a prepaid label sent for their return - hence the two stars.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Naturally we were very disappointed to hear of your concerns regarding your recent order, items are sourced from stores and within our warehouse however may have been tried on or on display. This should not impact on quality and we are sorry you received a pair not up to the standard you would expect. We are pleased your query was quickly dealt with and hope we can restore your faith and increase the stars you gave to us. We look forward to assisting in the future and if any assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Was very unhappy with delivery service Chased my order after five days and was told it had been delivered... it had but to wrong address!! The delivery service clearly forged my signature. I therefore did not receive my shoes (3 pairs) until it was too late I know discover I ha e to pay for the return of one pair as you DO NOT OFFER FREE RETURBS which is not stated very clearly on your website I WILL NOT BE PURCHASING AGAIN - free returns is essential When ordering on line”

Helpful Report

Posted 6 years ago

Hello Leslie Thankyou for your review. We are sorry for any inconvenience that may have been caused during the order process. We understand from your order that our Customer Services Team have been in touch and assisted you with your concerns. Please be assured the courier has be informed of the issues raised and will be investigating internally. UK Mial are an exceptional company offering great flexibility with the services offered and it is disappointing that on this occasion the standards were not met. We hope you will return in the future and if we can offer further assistance do no not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I love Clinkard’s. I usually shop in a store and the range of shoes and knowledge of the staff can be relied upon to help me make a perfect choice. So when I saw some shoes online that weren’t in the store I decided to order online for the first time. I wasn’t expecting the price of the shoes to go up the minute a 15% discount was offered. That is is not the sort of practice I expect from a quality company. My second objection is that I read the returns policy online, but it wasn’t until I received the shoes that I realised I would have to pay for returns. These are heavy shoes. I feel badly let down and Clinkard’s name is not now the good company I thought it was.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Firstly, please accept our apologies for any disappointment caused. We have looked into your order and the product request was the Gabor Jess which is priced at £85.00 online, this is the current retail price and the sandal has not been in our sales recently. The discount offered was our Bank Holiday code, this was applicable to all items and please be assured no price increases were added to compensate for this. We offer standard delivery which is free and disparched within 2-5 working days, returns are payable by our customers however you are welcome to take them into a store (Milton Keynes is currently your nearest option). Collectplus is £4.49 for up to 10kg and ideal for larger orders/multiple items. We pride ourselves in Customer Service and giving the best possible experience online and instore. We appreciate the time you took leaving your review and hope you will consider returning to us in the future. If further assistance is required do not hesitate to contact us on 0345 241 7742, lines are available as late as 8pm from Monday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Poor service - first time I’ve ever not felt welcome at your Sheffield Meadowhall store. There were 2 people in the store, the ticket machine had no tickets in it. Once someone could be bothered to come out front I was asked why I hadn’t got a ticket! I pointed out there were no tickets and the lady felt the need to check, clearly I’d make that up! She then tried to convince me my sons feet had grown from a 12 to 13 but the sandals she put on him looked frankly ridiculous and absolutely massive. Plus I didn’t really want to spend over £30 on sandals he’s only going to wear on a 2 week holiday. Funny how she didn’t put the other pair on him that were £10 cheaper. It’s not really about cost it’s more value given the purpose. If she’d shown any interest then she would have understood. Overall her attitude was unfriendly, unhelpful and not the standard I expect in clinkards.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave us feedback on your recent visit to our Meadowhall store. We pride ourselves on the experience our customers receive in store, so it is very disappointing to read you didn’t experience this! Our Meadowhall branch only ever receive positive feedback, so this is something we very much want to investigate and ensure doesn’t happen again. I have passed all your comments over to Liz, our branch manager for Meadowhall, so that she can follow them up and address them. I sincerely hope this incident has not put you off shopping with us again and that next time you visit, we can restore your confidence in Charles Clinkard and our Meadowhall branch. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The sandals I ordered are lovely but are 2.5cm higher than stated on your website (7cm not 4.5cm). I will be keeping them but won’t be able to wear them as much as I’d like. I don’t normally buy clothes or shoes online and after this I probably won’t in future.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to contact us. I'm sorry to hear the description on our website is incorrect. I can see you called our Customer Services dept a couple of days ago to advise & we've updated our website. You can return the item to us free of charge as discussed with my colleague so if you do change your mind and the item is still unworn, please let us know. I hope you can accept my apologies for any inconvenience caused. Rosie, Customer Services.

Posted 6 years ago

“Actually, I'm sure Charles Clinkard are lovely, and I'm sure the shoes would've been perfect, but UK Mail, the delivery company, never delivered them! In the end, it was too late for the event I had ordered them for, and so I cancelled the order. Clinkard refunded and apologised - their staff were very nice and it wasn't their fault, but the delivery company proved to be completely useless.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for taking the time to leave a review. UK MAIL are an excellent courier and offer a service into which you can have your parcel left in safe place, you can also follow the progress of the order online via their website tracking. We are very sorry they did not meet up to the high standards you would expect and of course have passed over your disappointment directly to them. We also use alternative couriers for customer orders and we can of course opt for a different one. Just give us a call on 0345 241 7742 and quote your order number and our Customer Services Team will arrange this for you. We hope you will return in the future and if further assistance is required do not hesitate to contact us. Our Team is available 7 days a week as late as 8pm Mondays to Thursdays. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Great shoes but terrible waits for fittings - even when the shop quiet.”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sorry to hear of the wait that you had in the store. If you could please let us know the name of the store that you visited then we can let them know of your comments. WIth regards, Janice Ruddock - customer services

Posted 7 years ago

“I’ve been waiting for a while for these to come back into stock so was excited to get them and they fit really nicely but unfortunately I was sent a pair which had been worn a lot. They had damaged soles and also the sole was quite worn. Really disappointed. Customer service apologised and refunded but gutted by the process and no boots at the end of it!”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Items are sourced from our stores and our warehouse, they may have been on dislay, tried on however they will not have been worn as such. We are incredibly disappointed you received a pair which was not up to the standard you would expect and are very sorry. We have passed your comments over to the Customer Services Team regarding your experience and we hope you will return in the future. The Gabor Brook will be returning this Autumn so please do let us know if you would like a reminder setting up for this. Kind Regards Nicola-Customer Services

Posted 7 years ago

Charles Clinkard is rated 4.8 based on 49,015 reviews