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Charles Clinkard Reviews

4.8 Rating 49,766 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,674
 Metrics Info
4.8
Based on 49,766 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
G Lynn
Verified Buyer
“I ordered a uk 10 and they sent a saltwater 10 even though the website states you must select uk size. I was disappointed when they came and were too small as we were going away the following day. The lady on the phone was very nice when I explained what had happened and she said it must have been a mistake their end as she could see that is ordered a uk 10 (saltwater 11) yet they had sent me saltwater 19 (uk 9) They didn't offer to pay the return postage so I've had to pay to return them. Annoying when it was an error their end and I'd already paid £47 for the sandals!”
Helpful Report
Posted 7 years ago
Hello, Thankyou foryour review. We are sorry you were disappointed with your recent order and have sent you a seperate email regarding this. I can confirm we are ensuring your exchange pair will be checked prior to sending to ensure this has the US11 on the base of the sandal. We look forward to offering further assistance in the future Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Express delivery took 5 days”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry for the delay in your order, we have contacted you directly with regards to this and hope we can restore your faith in Charles Clinkard. Our Express Service is dispatched within 2-3 working days not including weekends. If any further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Mrs McClune
Verified Buyer
“Shoes arrived - had been worn. Marks on the surface and a black stain on the wedge heel. Very disappointing. Also not true to size. I always buy a size 5 and these shoes were very big. Quick response however from customer services and a prepaid label sent for their return - hence the two stars.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Naturally we were very disappointed to hear of your concerns regarding your recent order, items are sourced from stores and within our warehouse however may have been tried on or on display. This should not impact on quality and we are sorry you received a pair not up to the standard you would expect. We are pleased your query was quickly dealt with and hope we can restore your faith and increase the stars you gave to us. We look forward to assisting in the future and if any assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
L Rose
Verified Buyer
“Was very unhappy with delivery service Chased my order after five days and was told it had been delivered... it had but to wrong address!! The delivery service clearly forged my signature. I therefore did not receive my shoes (3 pairs) until it was too late I know discover I ha e to pay for the return of one pair as you DO NOT OFFER FREE RETURBS which is not stated very clearly on your website I WILL NOT BE PURCHASING AGAIN - free returns is essential When ordering on line”
Helpful Report
Posted 7 years ago
Hello Leslie Thankyou for your review. We are sorry for any inconvenience that may have been caused during the order process. We understand from your order that our Customer Services Team have been in touch and assisted you with your concerns. Please be assured the courier has be informed of the issues raised and will be investigating internally. UK Mial are an exceptional company offering great flexibility with the services offered and it is disappointing that on this occasion the standards were not met. We hope you will return in the future and if we can offer further assistance do no not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
D
Verified Buyer
“I love Clinkard’s. I usually shop in a store and the range of shoes and knowledge of the staff can be relied upon to help me make a perfect choice. So when I saw some shoes online that weren’t in the store I decided to order online for the first time. I wasn’t expecting the price of the shoes to go up the minute a 15% discount was offered. That is is not the sort of practice I expect from a quality company. My second objection is that I read the returns policy online, but it wasn’t until I received the shoes that I realised I would have to pay for returns. These are heavy shoes. I feel badly let down and Clinkard’s name is not now the good company I thought it was.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Firstly, please accept our apologies for any disappointment caused. We have looked into your order and the product request was the Gabor Jess which is priced at £85.00 online, this is the current retail price and the sandal has not been in our sales recently. The discount offered was our Bank Holiday code, this was applicable to all items and please be assured no price increases were added to compensate for this. We offer standard delivery which is free and disparched within 2-5 working days, returns are payable by our customers however you are welcome to take them into a store (Milton Keynes is currently your nearest option). Collectplus is £4.49 for up to 10kg and ideal for larger orders/multiple items. We pride ourselves in Customer Service and giving the best possible experience online and instore. We appreciate the time you took leaving your review and hope you will consider returning to us in the future. If further assistance is required do not hesitate to contact us on 0345 241 7742, lines are available as late as 8pm from Monday through to Thursdays. Kind Regards Nicola-Customer Services
Posted 7 years ago
J Richardson
Verified Reviewer
“Poor service - first time I’ve ever not felt welcome at your Sheffield Meadowhall store. There were 2 people in the store, the ticket machine had no tickets in it. Once someone could be bothered to come out front I was asked why I hadn’t got a ticket! I pointed out there were no tickets and the lady felt the need to check, clearly I’d make that up! She then tried to convince me my sons feet had grown from a 12 to 13 but the sandals she put on him looked frankly ridiculous and absolutely massive. Plus I didn’t really want to spend over £30 on sandals he’s only going to wear on a 2 week holiday. Funny how she didn’t put the other pair on him that were £10 cheaper. It’s not really about cost it’s more value given the purpose. If she’d shown any interest then she would have understood. Overall her attitude was unfriendly, unhelpful and not the standard I expect in clinkards.”
Helpful Report
Posted 7 years ago
Hello, Thank you for taking the time to leave us feedback on your recent visit to our Meadowhall store. We pride ourselves on the experience our customers receive in store, so it is very disappointing to read you didn’t experience this! Our Meadowhall branch only ever receive positive feedback, so this is something we very much want to investigate and ensure doesn’t happen again. I have passed all your comments over to Liz, our branch manager for Meadowhall, so that she can follow them up and address them. I sincerely hope this incident has not put you off shopping with us again and that next time you visit, we can restore your confidence in Charles Clinkard and our Meadowhall branch. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
L Rosier
Verified Buyer
“The sandals I ordered are lovely but are 2.5cm higher than stated on your website (7cm not 4.5cm). I will be keeping them but won’t be able to wear them as much as I’d like. I don’t normally buy clothes or shoes online and after this I probably won’t in future.”
Helpful Report
Posted 7 years ago
Hello, Thank you for taking the time to contact us. I'm sorry to hear the description on our website is incorrect. I can see you called our Customer Services dept a couple of days ago to advise & we've updated our website. You can return the item to us free of charge as discussed with my colleague so if you do change your mind and the item is still unworn, please let us know. I hope you can accept my apologies for any inconvenience caused. Rosie, Customer Services.
Posted 7 years ago
Anonymous
Verified Buyer
“Actually, I'm sure Charles Clinkard are lovely, and I'm sure the shoes would've been perfect, but UK Mail, the delivery company, never delivered them! In the end, it was too late for the event I had ordered them for, and so I cancelled the order. Clinkard refunded and apologised - their staff were very nice and it wasn't their fault, but the delivery company proved to be completely useless.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for taking the time to leave a review. UK MAIL are an excellent courier and offer a service into which you can have your parcel left in safe place, you can also follow the progress of the order online via their website tracking. We are very sorry they did not meet up to the high standards you would expect and of course have passed over your disappointment directly to them. We also use alternative couriers for customer orders and we can of course opt for a different one. Just give us a call on 0345 241 7742 and quote your order number and our Customer Services Team will arrange this for you. We hope you will return in the future and if further assistance is required do not hesitate to contact us. Our Team is available 7 days a week as late as 8pm Mondays to Thursdays. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Unverified Reviewer
“Great shoes but terrible waits for fittings - even when the shop quiet.”
Helpful Report
Posted 7 years ago
Thank you for your review. We are sorry to hear of the wait that you had in the store. If you could please let us know the name of the store that you visited then we can let them know of your comments. WIth regards, Janice Ruddock - customer services
Posted 7 years ago
Anonymous
Verified Reviewer
“I’ve been waiting for a while for these to come back into stock so was excited to get them and they fit really nicely but unfortunately I was sent a pair which had been worn a lot. They had damaged soles and also the sole was quite worn. Really disappointed. Customer service apologised and refunded but gutted by the process and no boots at the end of it!”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Items are sourced from our stores and our warehouse, they may have been on dislay, tried on however they will not have been worn as such. We are incredibly disappointed you received a pair which was not up to the standard you would expect and are very sorry. We have passed your comments over to the Customer Services Team regarding your experience and we hope you will return in the future. The Gabor Brook will be returning this Autumn so please do let us know if you would like a reminder setting up for this. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I was sent a pair of shoes that had already been worn. The girls that sorted the issue were fantastic, but the fact that this happened in the first place is concerning. I had to get my grandson, with no post office where I live, to take them to the post office near where he works.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sincerely sorry you received a below standard pair of shoes, items are rigorously checked prior to dispatch and this pair should of course have been brought to our attention. Items are sourced from store and warehouse, they may have been tried on or on a display however we can advise that they wll not have been worn. We are pleased you now have a suitable alternative and also that our friendly Customer Services Team were able to assist you. Please be assured we apprecaite all feedback from our customers and on reflection we will ensure that the issues raised will be addressed Kind Regards Nicola-Customer Services
Posted 7 years ago
R Davies
Verified Buyer
“Still waiting for delivery 1 month from my order date. Don’t try to deliver to South Africa!”
Helpful Report
Posted 7 years ago
Hello Rachel, Thankyou for your review. We have been advised that items posted from the UK into South Africa are being delayed by up to two months at customs. This is due to an increase of around 400% in items coming into South Africa. I am afraid this is out of our control and we do apologise for this. If we can assist further please email help@clinkard.co.uk. Kind Regards Nicola-Customer Services
Posted 7 years ago
S Stewart
Verified Buyer
“I ordered some shoes for a birthday present, the box came extremely damaged. I emailed customer care who kindly replied and said they send me a box and id receive this Tuesday, On Friday now and still haven't received my replacement and ive emailed twice to have no response”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered the shoes in a Charles Clinkard shop and I wish I had ordered them online myself as I usually do. The ordering process in the shop took longer than when I order myself. There was a problem with the click and collect delivery which there never has been before. Things seemed so confused that I cancelled the order and I am waiting for a refund. I bought similar shoes at Jones.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. The Collectplus service is only available when placing an order online and I am sorry there was confusion in the store regarding this. Collectplus are a seperate courier and the online system will direct you to their website to select the store of your choice. The store will not have access to this and would only be able to arrange delivery to your home/work or to the store itself. Although this should have been advised when your order was placed. We can confirm your refund will be processed shortly and we hope you will return to us in the near future. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Delivery men need to put more effort in finding the right house before they reschedule delivery! Otherwise great products and excellent customer service when getting it sorted”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Naturally we are disappointed you had problems with your delivery however am delighted that our Customer Service Team were able to assist with this and ensure your parcel arrived safely. Please be assured we have passed over your fedback to the courier in question and we hope you will return in the future. We do have alternative couriers available so do not hesitate to call us on 0345 241 7742 and we can discuss the options directly with you. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I have ordered many shoes described as wide fit. Unfortunately had to return all at my own expense.”
Helpful Report
Posted 7 years ago
Thank you for your review. We do send all items out free of delivery but as in our terms and conditions we do ask customers to return to a Charles Clinkard store or post back to us. You can buy a returns label on our website for £4.49, this covers up to 10 kilo in weight therefore allowing you to send several pairs back to us at one low cost. If an exchange is needed then once again we send out shoes to our customers with no postal charge. I hope that this information helps. With regards, Janice Ruddock - customer services.
Posted 7 years ago
T Tweddle
Verified Reviewer
“Ordered black received brown so returned them. I would have sent them back even if they were the right colour. I did not like them. I thought I was paying £99 for Charles clinkard shoes. I bought them on their web site and they turned out to be Clarke's shoes. Never again! I felt like I was being ripped off.”
Helpful Report
Posted 7 years ago
Hello Thomas Thankyou for your review. We do sell a wide rage of brands including Clarsk, Rieker and Ecco for example. We are sorry you were sent the incorrect colour and we have taken this up internally to ensure this error does not occur in the future. Please be assured we sell genuine products and we are disappointed you feel your experience was not up to standard. We hope you will return to ourselves in the future and do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Reviewer
“Not for me looked like £10 sandals but we're £60 also very big and cost over £4 to return will not use online service again.”
Helpful Report
Posted 7 years ago
Thank you for your review. We are sorry to hear that you were disappointed with your Clarks sandals on this occasion. With regards to returns, we do send out free of charge and ask customers to cover the cost of returns, however you can take back to a Charles Clinkard store and there are several in your area. If you do wish to order online in the future, I do hope that this information will help. You have up to 35 days to receive a full refund on unworn items returned to store from one of our online orders. Wiht regards, Janice Ruddock - customer services
Posted 7 years ago
J Rees
Verified Buyer
“Ordered shoes which were never delivered, sent to wrong address by the shop and then disappeared into a black hole at DPD”
Helpful Report
Posted 7 years ago
Hello Jackie, Thankyou for leaving your review. We are very sorry for the confusion regarding your order and please be assured we have taken this up with the store and also with the courier company. We have now issued a refund for you and hope you will consider ordering again in the future. My colleague has already been in touch regarding this and again we are incredibly disappointed you never received your original order. Kind Regards Nicola-Customer Services
Posted 7 years ago
G SLUIS
Verified Buyer
“I have still not received my boots Gail Sluis”
Helpful Report
Posted 7 years ago
Hello Gail, Thankyou for your review. We are sorry you have not yet received your parcel and have sent you further information via email to assist you with this. We look forward to speaking to you. Kind Regards Nicola-Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,766 reviews
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