Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,016 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent a pair of shoes that had already been worn. The girls that sorted the issue were fantastic, but the fact that this happened in the first place is concerning. I had to get my grandson, with no post office where I live, to take them to the post office near where he works.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We are sincerely sorry you received a below standard pair of shoes, items are rigorously checked prior to dispatch and this pair should of course have been brought to our attention. Items are sourced from store and warehouse, they may have been tried on or on a display however we can advise that they wll not have been worn. We are pleased you now have a suitable alternative and also that our friendly Customer Services Team were able to assist you. Please be assured we apprecaite all feedback from our customers and on reflection we will ensure that the issues raised will be addressed Kind Regards Nicola-Customer Services

Posted 7 years ago

“Still waiting for delivery 1 month from my order date. Don’t try to deliver to South Africa!”

Helpful Report

Posted 7 years ago

Hello Rachel, Thankyou for your review. We have been advised that items posted from the UK into South Africa are being delayed by up to two months at customs. This is due to an increase of around 400% in items coming into South Africa. I am afraid this is out of our control and we do apologise for this. If we can assist further please email help@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I ordered some shoes for a birthday present, the box came extremely damaged. I emailed customer care who kindly replied and said they send me a box and id receive this Tuesday, On Friday now and still haven't received my replacement and ive emailed twice to have no response”

Helpful Report

Posted 7 years ago

“I ordered the shoes in a Charles Clinkard shop and I wish I had ordered them online myself as I usually do. The ordering process in the shop took longer than when I order myself. There was a problem with the click and collect delivery which there never has been before. Things seemed so confused that I cancelled the order and I am waiting for a refund. I bought similar shoes at Jones.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. The Collectplus service is only available when placing an order online and I am sorry there was confusion in the store regarding this. Collectplus are a seperate courier and the online system will direct you to their website to select the store of your choice. The store will not have access to this and would only be able to arrange delivery to your home/work or to the store itself. Although this should have been advised when your order was placed. We can confirm your refund will be processed shortly and we hope you will return to us in the near future. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Delivery men need to put more effort in finding the right house before they reschedule delivery! Otherwise great products and excellent customer service when getting it sorted”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Naturally we are disappointed you had problems with your delivery however am delighted that our Customer Service Team were able to assist with this and ensure your parcel arrived safely. Please be assured we have passed over your fedback to the courier in question and we hope you will return in the future. We do have alternative couriers available so do not hesitate to call us on 0345 241 7742 and we can discuss the options directly with you. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I have ordered many shoes described as wide fit. Unfortunately had to return all at my own expense.”

Helpful Report

Posted 7 years ago

Thank you for your review. We do send all items out free of delivery but as in our terms and conditions we do ask customers to return to a Charles Clinkard store or post back to us. You can buy a returns label on our website for £4.49, this covers up to 10 kilo in weight therefore allowing you to send several pairs back to us at one low cost. If an exchange is needed then once again we send out shoes to our customers with no postal charge. I hope that this information helps. With regards, Janice Ruddock - customer services.

Posted 7 years ago

“Ordered black received brown so returned them. I would have sent them back even if they were the right colour. I did not like them. I thought I was paying £99 for Charles clinkard shoes. I bought them on their web site and they turned out to be Clarke's shoes. Never again! I felt like I was being ripped off.”

Helpful Report

Posted 7 years ago

Hello Thomas Thankyou for your review. We do sell a wide rage of brands including Clarsk, Rieker and Ecco for example. We are sorry you were sent the incorrect colour and we have taken this up internally to ensure this error does not occur in the future. Please be assured we sell genuine products and we are disappointed you feel your experience was not up to standard. We hope you will return to ourselves in the future and do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Ordered shoes which were never delivered, sent to wrong address by the shop and then disappeared into a black hole at DPD”

Helpful Report

Posted 7 years ago

Hello Jackie, Thankyou for leaving your review. We are very sorry for the confusion regarding your order and please be assured we have taken this up with the store and also with the courier company. We have now issued a refund for you and hope you will consider ordering again in the future. My colleague has already been in touch regarding this and again we are incredibly disappointed you never received your original order. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Not for me looked like £10 sandals but we're £60 also very big and cost over £4 to return will not use online service again.”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sorry to hear that you were disappointed with your Clarks sandals on this occasion. With regards to returns, we do send out free of charge and ask customers to cover the cost of returns, however you can take back to a Charles Clinkard store and there are several in your area. If you do wish to order online in the future, I do hope that this information will help. You have up to 35 days to receive a full refund on unworn items returned to store from one of our online orders. Wiht regards, Janice Ruddock - customer services

Posted 7 years ago

“I have still not received my boots Gail Sluis”

Helpful Report

Posted 7 years ago

Hello Gail, Thankyou for your review. We are sorry you have not yet received your parcel and have sent you further information via email to assist you with this. We look forward to speaking to you. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Hard to use web site. Slow delivery having paid extra for faster.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. The Express Delivery option is £2.99 and is guaranteed dispatch in 2-3 working days, this does not include weekends. Next Day Delivery is £5.99 and may be a quicker option for you in the future. On checking your order we can see these timeframes were met however we are sorry you were disppointed and will contact you further regarding this. With reference to our website, we appreciate your feedback regarding this and are disappointed you found it not user friendly. These comments have been passed back to the Team. You are welcome to call 0345 2417742, the lines are available 7 days a week and as late as 8pm Monday through to Thursday apart from Bank Holidays. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Nike trainers for my daughter were the requested size however there was an obvious difference in the size when holding the trainers together. I have returned the trainers at a cost to myself.”

Helpful Report

Posted 7 years ago

Thank you for your review. We have emailed you privately regarding this. We are sincerely sorry for the inconvenience and hope the way we have rectified this is satisfactory for you. With Regards, Demi Bandeira Customer Services

Posted 7 years ago

“I ordered some boots on line for a specific event, to be delivered well in time. The boots arrived, but were a completely different style, make, and colour. The process for return and getting the right pair in time was hampered by bad weather, and CC could assure me that I would get the boots I'd ordered in time for the event. However, I went in to the Newcastle store to return the "wrong" boots and they were great. Really helpful, and wanted to put right the problems that I had experienced. I ended up with my original choice, but in a size smaller, which fitted better. So it all turned out good in the end! Newcastle store- you get 5 Stars!”

Helpful Report

Posted 7 years ago

Thank you for your review. We would like to apologise for the initial problem with your order. We are pleased the Newcastle store rectified this problem for you and we will pass your comments onto the store. With Regards, Demi Bandeira Customer Services

Posted 7 years ago

“Ordered school shoes for grandson, plus gift wrapping for this birthday gift. Parcel arrived. No gift wrap. Box damaged. Shoes ( Startrite) ...pleased with. Invoice enclosed indicated costs for shoes and gift wrap. Person packaging the shoes.....if they had looked at invoice it would have been obvious that the item was not gift wrapped, and this omission could have been made good.”

Helpful Report

Posted 7 years ago

Thank you for your review. Please accept our sincere apologies that your order was not gift wrapped as requested. The payment for the gift wrapping has been refunded to your account. We are genuinely sorry that this has happened and hope that it did not spoil the gift. With regards, Janice Ruddock - customer services.

Posted 7 years ago

“The sizing of shoes on your website needs to be amended. There is an error when translating European sizes into UK sizes. I ordered UK 8 in a Wellington Boot, the sizing detailed on the website stated a UK 8 to be a 41. This is incorrect this is a UK 7. Similarly with two pairs of shoes that I ordered. I take a UK 8 both pairs of shoes were too small. I understand that some manufacturers detail a European 41 to be an 8 but this is not always the case often it is a 42. The company needs to take the trouble of stating that a particular manufacturer shoe may come up slightly smaller, or larger than the size stated. Using a generic table to cover every make of shoe is not really good enough. I have returned the items and hopefully am receiving a full refund, I haven't checked my account yet. But this has put me off buying from this site again, if the sizing is so uncertain. Disappointing as I have bought two pairs of long leather boots previously which were really good were stated as UK 8 and these fitted perfectly. Also a quality check is needed before sending out shoes. The two pairs I ordered, each had a small defect in the stitching and decoration, which should have been picked up before dispatch.”

Helpful Report

Posted 7 years ago

Thank you for your review. With the conversion between the UK sizing and the EU sizing, in a ladies shoe a size 40 converts to a 7. In a mans shoe it is a 41 that converts to a 7. We are sorry that you have found that with this brand that the sizing is too small for you. We do take the recommendations of the manufacturer when we put the sizing onto the website. I hope that you have found a replacement that is suitable for your requirements and apologise that you found a small defect in the shoes that you received. We do quality check shoes but unfortunately this has been missed. Please be assured that we will contact our dispatch team and ask them to be more careful when checking decoration. WIth regards, Janice Ruddock - Customer services.

Posted 7 years ago

“Although the Black Hotter loafer was available online, I was subsequently phoned to say the item was no longer available. I opted for the tan version, which you kindly sent to my home free delivery (instead of collect in store). However, the right foot shape was clearly gaping/baggy at the side so not wearable, which the store could see without my trying it on. Phone and in-store Staff v. helpful, but frustrating all round, although you have refunded my card as promised.”

Helpful Report

Posted 7 years ago

Dear Norma Thankyou for your review. We are very sorry for the disappointment you encountered with your replacement pair of Hotter loafers. Items are sourced from our warehouse and stores, this should not impack on the quality of the product and also this pair should have indeed been brought to our attention prior to sending to you. I have passed on your kind comments regarding the Customer Services Team and also the instore team who assisted you with the frustration and hope they restored your faith in shopping with Charles Clinkard. If we can offerassistance please do not hesitate to get in touch on 0345 241 7742, email sales@clinkard.co.uk or pop onto our Live Chat facility. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Sent me the wrong order”

Helpful Report

Posted 7 years ago

Hello. Thankyou for your review. You have kindly advised you received the incorrect items, we have no further information regarding this. Items are checked prior to dispatch and we are very disappointed this has occurred. Please can you get in touch and we will look to resolve this for you. We apologise for any inconvenience. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The delivery took a lot longer than it said when I placed the order. They arrived too late and then I had to return them and pay for the return... very disappointing if Clinkard do on line service they should offer free returns like most other companies do”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Standard delivery is dispatched within 5 working days and is free with no limits to the amount you can order. We forwarded this to your chosen Collectplus point and we are sorry you are disappointed with the overall time it took for your order to be received. Although we offer free delivery, currently returns are payable or you are welcome to take into a Charles Clinkard store for an exchange or a refund. Collectplus is £4.49, this covers 10KG and is ideal for larger orders and multiple items. The label offers tracking and is convenient as you can drop off at a store of your choice. We appreciate all feedback from our customers and please be assured your comments have been taken aboard and will be reviewed for the future. If we can assist further in the future do not hesitate to call on 0345 241 7742 and also you can send an email to sales@clinkard.co.uk, additionally we have a friendly CHAT facility. Kind Regards Nicola-Customer Services

Posted 7 years ago

Hello, Thankyou for your review. We are sorry your order took a little longer than anticipated and on checking the notes we can see we have been in touch regarding this. The items were on our standard delivery if dispatch within 2-5 working days and it appears the delay was when your order was sent to your Collectplus point. We do offer other options which may offer a quicker service such as delivery to you home address, we can add a safe place and your parcel will be left there so you can collect when you return home. We also have the option of Collect in Store, your nearest store being in Castleford which is around 8 miles away. You are also very welcome to return items into store for a refund or an exchange pair. Whilst we offer free delivery on all items, currently we ask customers to pay towards the returns however we appreciate all feedback from our customers as it helps to reflect the true experience offered. If we can help in the future do not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Ordered 2 pairs of shoes to find that after the order you didn’t have the size for one of the pairs. Your online ordering system should indicate when items are out of stock. It was a disappointing experience.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us feedback. We're always disappointed on the rare occasion we are forced to cancel an item from a customer's order, and we do everything we can to avoid this happening. I hope you will accept our sincere apologies on this occasion, and no that this is not something we ordinarily have to do. On rare occasions, demand will outstrip supply on a low stock item, forcing a cancellation like this. I hope you were happy with the second pair that you purchased, and that this experience has not put you off shopping with us again in the future. Kind regards Sam, Customer Services

Posted 7 years ago

“We paid for express delivery - expecting it on the Friday. We expected it to be delivered to a safe place. Delivery didn't occur until the Monday, where upon the delivery failed as we weren't in, they obviously hadn't been told about delivering to a safe place. We then altered the delivery on line to deliver to a safe place and the shoes were finally delivered on the Tuesday. We were very disappointed.”

Helpful Report

Posted 7 years ago

Dear Dean Thankyou for your review. Our Express delivery is dispatched within 2-3 working days. If we do not have the ite available in our warehouse we ask for this to be shipped in, it can take an additional day or two depending on transport. The parcel was dispatched on the 3rd working day and we asked for this to be delivered on Saturday for you. We are naturally very disappointed that you had such confusion regarding your delivery and also that you did not receive your item until Tuesday. We have approached the courier regarding this and apologise on their behalf. We have sent a seperate email for you and hope we can restore your faith in Charles Clinkard. All feedback from our customers is appreciated as this helps to provide a true picture of the experience our shoppers have. If we can offer further assistance please do not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 7 years ago

Charles Clinkard is rated 4.8 based on 49,016 reviews