Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,023 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,023 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes damaged on arrival. Told 2 more in stock so returned for replacement. Then received email saying these were not up to standard either so would receive refund.”

Helpful Report

Posted 7 years ago

Dear Pauline, Thankyou for taking the time to leave your review. As we source items from our warehouse and our stores, we cannot guarantee that they have not been tried on or on display however this should no impact on the overall quality. It is very disheartening to hear your shoes were of poor quality and the soles were coming away. Our Customer Services team checked further stock for you and found that similar pairs had very similar issues and rather than cause further disappointment felt it would be far more beneficial to offer a refund. We are very sorry for the inconvenience and hope you will take another look at our fantastic range, if you require any help do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I had to pay for return postage on the shoes - £3.50 to try on a pair of shoes seems a bit steep. Most online stores now offer free returns. I am unlikely to buy again from Charles Clinkard because the company doesn't offer free returns. It would be preferable to factor the cost of returns into the price of the shoes and I would be happy to pay a bit more.”

Helpful Report

Posted 7 years ago

Dear Caroline, Thankyou for your review. We are sorry you were disappointed with our returns policy. We offer a fantastic free delivery service which dispatches the item within 2-5 working days, currently we ask customers to pay the cost of a return or if near to a store then they can pop in with the products and arrange a refund or an exchange. Please be assured your comments have been passed over to the team who look after these processes and we may look into offering a free return or discounted servic in the future. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The shoes illustrated are the ones I returned to you, which are unsuitable for my feet, the uppers being of a stiff, unyielding material, and the lasts are much too narrow. None of this was evident on the online photograph. I used online for the purchase because I could not purchase them in-store. Had I seen them I would not have attempted to purchase them. I was unable to replace these with suitable, like for like, shoes so opted instead for a pair of brogues, not the same price of course, but another excellent Reiker shoe for winter. I am very satisfied indeed with the (always) courteous, helpful assistance from Clinkard staff, long may you continue I shall confine my shoe purchases to your store in future!”

Helpful Report

Posted 7 years ago

Hello, Thankyou for taking the time to leave your review. The descriptions on our website are there to try and assist our customers in making an informed choice with their purchase, also the images we take are at a 360 degree angle allowing the customer to see the products from the side and also above. We are sorry the Reiker Marni were not the quality you would expect from this brand and are very pleased to hear you were able to find a suitable alternative in store. I have contacted the store to let them know how happy you were with the service received and they will be very pleased to hear your kind words. If we can help further in the future do not hesitate to contact us vie telephone on 0345 241 7742 or you are welcome to pop into the store at any time. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Reliable delivery, however, one of the shoes was clearly a display shoe and quite tired looking/worn in. I needed the delivery for the day after I picked them up so had no choice but to keep (being walking shoes). I understand they were ion the sale but it isn't really the point. Disappointing, would think that the customer should be told if one is ex display...”

Helpful Report

Posted 7 years ago

Hi Daniel, Thank you for taking the time to leave a review - I was obviously disappointed to read about your experience. We do source some of our items from store however our rigorous quality checking procedure should prevent this problem from happening. I have also sent you an email, alongside this response to discuss your experience further and to see if there's anything we can do to rectify this. Kind regards Sam, Customer Services Manager

Posted 7 years ago

“I ordered some trainers for my daughter. Having had her measured I knew that she was a 10.5. The trainers we chose were in European sizes so I checked the size guide on the website and ordered what I thought to be an 11, as there were no half sizes available. They seemed rather big when they arrived so I checked the European size on another website, and it told me that the size I ordered was a UK 11.5. I actually needed a size smaller than your chart suggested. I hope she still likes them when she grows into them.... As for delivery, I paid standard delivery which I assumed meant that the shoes would be picked and sent within a day or two, and take a day or two to arrive. I called the customer service number after 3 days as I had had no word from the company that the shoes were on their way. I was told that they were being shipped that day on a next day service and I'd get an email by the close of business to say they had been despatched. 3 days the company sat on my order and did nothing with it, only to pay next day delivery!? If you want to sit on orders for days then pay a premium for next day delivery that's your decision, but at least keep me informed that my order is being dealt with. On a positive note, the lady I spoke to was very helpful, but I shouldn't have needed to chase the order.”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. I am really sorry to read about the problem you have had with the sizing. The conversion between UK and EU sizes is a slightly confusing one. There isn't an exact conversion between the two and this is why you will see variations in how companies/brands convert EU to UK and vice versa. As a company, we do generally convert a 29 to an 11 - but we appreciate some brands and companies do not. If you would like to return these to us, please email me directly at customerservices@clinkard.co.uk and we can assist you in the return of these shoes to us. In regards to delivery times. Standard delivery is 2-5 working days for delivery and sometimes, it can take us a 2-3 working days to dispatch an order. Please be assured that we were not sitting on your order but instead in the process of sourcing the product for you. We dispatch all orders as quickly as they're available to us, and if it has taken a few working days to process, we will opt for a next day delivery service so as not to impact the customer. We do have order statuses, which can be accessed from your online account and these will tell you what the status of your order but I am sorry if they didn't give you the information you were hoping for. I will make sure to pass your comments on, as we always do, to our Customer Services Manager as feedback. With regards, Janice Ruddock - customer service advisor.

Posted 7 years ago

“The manager who was serving me was uninterested, would not fetch shoes for me, I had to get quite abrupt with her. If I had any another shoe from the same manufacturer she insisted they would fit the same so I did not need the different style. She showed no interest in serving me. My daughter (adult) and I had a conversation about formally complaining as we had never had such poor service in a shoe shop. The next time she came back from looking for shoes, it was like she had a personality transplant, it was laughable, suddenly she could not do enough. We believe one of the staff overheard us and told her what we were discussing. Dreadful experience.”

Helpful Report

Posted 7 years ago

Hello Elizabeth, I am really disappointed to read about your experience in our store, and would like to thank you for bringing it to my attention. I would like to follow this up with the store in question, but if you would be so kind as to email me some more details about your experience, this will assist me in doing so. My direct email address is sam.cochran@clinkard.co.uk. If you could email me the name or description of the member of staff who served you I can feed this back to the store in question. I hope you will accept my apologies for any upset or disappointment your recent visit caused, and please know that this is not the usual standard of service we provide. I look forward to hearing from you. Kind regards Sam, Customer Services Manager

Posted 7 years ago

“I got trainers that were a totally different colour than I ordered so had to return them so I paid postage TWICE for shoes that I didn't actually order!”

Helpful Report

Posted 7 years ago

Dear Anonymous Thankyou for your feedback. We are sorry you received the wrong colour in the trainers you ordered. Items are checked before dispatch and it is disappointing these were not the items you requested. I can confirm a payment was sent back to your method of payment to cover your return postage. Additionally we sent the items on standard delivery and this is free so please be assured you have not been charged twice for postage. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The boots I was sent had faded toes. Although I'd bought them with a price reduction I wasn't made aware they were faulty prior to purchasing.”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thankyou for your review. Items are sourced from our warehouse and stores, they may have been on display and/or tried on however this should not impact on the overall quality of your item. We also have rigorous checking procedures in place and it is very disappointing you received a poor pair of boots. Your order confirms we have received these back and refunded you. We hope you will return to ourselves for future orders and if we can offer assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“basically I had to pay for postage on return”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thankyou for your review. We are sorry you were disappointed with our returns policy. We offer a free delivery service which we feel benefits our customers and do ask for the return to be paid for. Items can be taken into a Charles Clinkard store for an exchange or refund without charge, a small fee can be paid via the Post Office or for larger returns or multiple items, Collectplus charge £4.23 for up to 10kg. We have not yet received your return however look forward o processing any refund or exchange on your behalf. Kind Regards Nicola-Customer Services

Posted 7 years ago

“When my sandals were delivered the strap on one shoe was half torn away. I had ordered them for a special event and so I glued and sewed the strap back on, but really I should have returned them - very disappointed.”

Helpful Report

Posted 7 years ago

Dear Christine, Thankyou for your review. We are sorry your sandals did not arrive in the condition you would expect and have sent you a seperate email regarding this. Items are checked prior to dispatch and we are very disappointed you received this pair. If we can help any further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“we didnt get the said pens with the childres shoes very upset little girl”

Helpful Report

Posted 7 years ago

Thank you for your review. I am really sorry to hear that your liitle girl was upset. I have posted her some pens today and they will be with you within the next few days. Please tell her that we are sorry. With regards, Janice Ruddock - customer services.

Posted 7 years ago

“My first visit with mother in wheel chair member of staff did not want to help us my second visit member of staff ordered some shoes for me. However the first assistant lacked customer care or product knowledge disappointed.”

Helpful Report

Posted 7 years ago

Dear Ann Thankyou for your feedback. We are very disappointed to hear of your initial experience in store, we pride ourselves on providing excellent customer service as well as product knowledge and we are sorry for this. Please be assured we have spoken to the store in question with regards to your feedback and this will be looked into. If you need further assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Not enough communication on delivery date”

Helpful Report

Posted 7 years ago

Dear Theresa, Thankyou for your review. We are sorry you were disappointed with the delivery service on your recent order. Standard delivery is free and we dispatch within 5 working days and we set out your item on the 4th day. We cannot advise exactly when your item will be with you however an email/text is sent to the customer to let them know when the parcel has been dispatched. Your order was sent via Interlink who send a text to customers who attach a mobile number to their order and this also gives a one hour time slot. They also leave items in a safe place for the customer which is ideal as it saves you waiting in all day for a parcel. Please be assured we have taken on board your comments regarding this and if you have any further queries do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Ordered 2 pairs of shoes for my son. Only one arrived. The other pair was on the order but had been crossed out. I wasn't informed that they were unable to fulfill my order until I saw the crossed out delivery note. One pair delivered promptly and a good price.”

Helpful Report

Posted 7 years ago

Dear Gemma Thankyou for your review. We contacted you via your order on the 26th July 2017 with details regarding one pair of the shoes due to the incorrect width fitting being shown on the website. There was no telephone number unfortunately so we could not speak directly to you. "Thank you for your recent order. Unfortunately there has been an error on our website and the shoes the Clarks Comic zone that are advertised as a G fitting are an F fitting. Please can you let us know if you would still like to receive these shoes, we can if you prefer cancel and refund this part of the order for you. We will dispatch the Vans today for you" We sent out the Vans shoes for you and unfortunately as we had no reply regarding the Clarks, issued a refund back to your Paypal on the 28th July 2017. We are sorry for any inconvenience regarding this and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Order and delivery time was great. But I ordered 2x 7 toddler toms for my twins for holiday (last minute) and I received 2x size 8! So no new shoes for holiday and the beach. Very upset.”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thankyou for your review. We are sorry you were disappointed and feel you received the incorrect size in the Toms Toddlers. On our listing, the sizes are shown as a UK however as they are a US brand they have the US sizes inprinted on them, I have checked the description and this is shown to help our customers in selecting the correct option for them. "Please note: Tom’s shoes have the US sizes printed on them, for example if you have ordered a UK children's size 5 they will have ‘6’ printed on them." If the items have been unworn you are welcome to return these for a refund either instore or by sending through the Post. We have a competitive 35 days returns policy so this gives the customer time to ensure the purchase made is perfect We hope the above helps and if you need any further assistance do not hesitate to contact us. Kind Regards Nicola - Customer Services

Posted 7 years ago

“Delivery was fantastic. Only thing was when I received the little ones first shoes, they were the wrong size. They'd measured him as a 3f in the meadowhall store, but up on delivery they'd sent a size 2. So they've had to go back so to wait again”

Helpful Report

Posted 7 years ago

Dear Helen Thankyou for your feedback. Please accept our sincere apologies for receiving the incorrect size shoes. We have spoken to the store in question who took your returned items and they have advised you now have the correct shoes. Thankyou for bringing this to our attention and if we can help further do not hesitate to contact us. With Regards Nicola-Customer Services

Posted 7 years ago

“The process was absolutely fine but when the shoes arrived they had a sale sticker on the inside over the heel. Unfortunately, due to the nature of the adhesive used this was very hard to remove, damaging the leather insole and leaving a very unpleasant sticky residue. As these are slingback shoes and the insole visible when walking this is extremely disappointing, so I am in the process of talking to my local shoe repair man to see if he can fit new linings to replace damaged one, which obviously adds to the overall cost of the shoe. If I had known this I would not have purchased the shoes from you but bought elsewhere. In this case the label should have been placed on the sole or a more appropriate brand of label used.”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thankyou for your review. We are sorry for the disappointment regarding your beautiful sling back shoes from Peter Kaiser. The price labels should not have been placed on the insole of the sole however can be removed gently with a tiny bit of nail polish remover on a rag (just a small amount) and sometimes a little talc can help. Please do not hesitate to contact us with any further queries. Kind Regards Nicola-Customer Services

Posted 7 years ago

“One ribbon was missing and to small. Will be sending them back once I know how to”

Helpful Report

Posted 7 years ago

Dear Kim, Thankyou for your email. We are sorry the ribbon was missing from the shoes, I have sent you an email with details on how to return these to us. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Tried several times to order online but couldn't. In the end I gave up and rang you to make the order. Have not had this trouble with other sites.”

Helpful Report

Posted 7 years ago

Dear Keith Thankyou for your email. We experienced issues with the website recently which have now been restored. We are sorry for any inconvenience caused and if we can assist further do not hesitate to get in touch, Kind Regards Nicola Tyrrell Customer Services

Posted 7 years ago

“I buy a lot of items on line from a wide range of retailers. I guess I didnt read the small print, but I was very disapointed to find that Im expected to pay for postage to return a pair of unwanted shoes to Charles Clinkard ( I bought multiple sizes to ensure fit ). I think its fair to say that its a reasonable expectation from online shopping experience that delivery will be free when spending above a certain amount and returns will be free. Otherwise customers will consider carefully before buying & trying - i know I will be next time ! Otherwise a good service from Charles Clinkard reagrds Ruth Morton”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thankyou for your review. We offer a competitive free delivery service with dispatch within 5 working days however do ask customers to return the items to us at their cost. Items can be taken into a Charles Clinakrd Store for a refund or an exchange and we also have a 35 days return policy which gives you the time to try the items around the home to see if they are suitable. Other services to return the items are Royal Mail which can cost from as little as £3, multiple items can also be sent via Collectplus-this is approximately £4.23 for up to 10kg in weight-ideal for larger orders and bigger items such as boots We are sorry you are disappointed with our returns policy, we are constantly reviewing the service and your comments have been recorded. If we can help further do not hesitate to call 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 7 years ago

Charles Clinkard is rated 4.8 based on 49,023 reviews