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Charles Clinkard Reviews

4.8 Rating 49,769 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,675
 Metrics Info
4.8
Based on 49,769 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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H Tutton
Verified Buyer
“Incorrect item sent but in correct packaging Then told I had to return before correct item sent out. they said they would send it next day delivery once incorrect item returned, but still waiting for item to arrive.”
Helpful Report
Posted 7 years ago
Hello Harriet Thankyu for your review. Please accept our sincere apologies, items are checked prior to dispatch and it is very disappointing that you did not get the correct order. We can confirm the item was sent out on the 8th January 2018 however it was not on an overnight service, it was posted via Royal Mail 48 hour and this would expalin the delay in the order. Our colleagues have been in touch today with reference to this and we hope this has not put you off returning to shop with us here at Charles Clinkard. If we can assist further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I found the Gabor boots I ordered by doing a search on the Charles Clinkard website and refining my search by selecting the colour ‘grey’ as I specifically wanted grey boots. The boots I choose were described as ‘Anthracite’ in colour and indeed looked dark grey on the photo. But when they arrived they were actually dark brown and the girl and Charles Clinkard agreed with me. So do not rely on the refine search facility. Best to go to the shop and see for yourself”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry for the confusion regarding the colour of the Anthracite. We do offer a comprehensive filter which allows the customer to choose colours as well as heel height and fit. We have fed this back to have this updated. We hope you will find another style you like and if we can help further please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
D Mackie
Verified Buyer
“I didn't realise I would have to pay for returns , I obviously didnt do my research but its not usual to have to pay for returns on other sites I use”
Helpful Report
Posted 7 years ago
Hi Debra Thank you for taking the time to leave a review. Whilst we do offer free standard delivery, we don't offer free returns at the moment. It is something we regularly review though, so I will pass your comments on as feedback. You can return them to your nearest Charles Clinkard store, if you did not want to pay to return them in the post. I hope this information helps, and thank you once again for getting in touch. Kind regards Sam, Customer Services Manager
Posted 7 years ago
E Taylor
Verified Buyer
“Delivery was excellent however, one of the boot heels was damaged and looked as if it had been worn. Not what I expected at £160.00. It is now going to cost me either to post back or return to a local store which is about 25 miles away. Product control needs carefull attention.”
Helpful Report
Posted 7 years ago
Hi Elizabeth Thank you for your review - I was very disappointed to read about the problem you have had with your boots. All products should be rigorously quality checked before leaving us, so I will follow this up to find out how you received them in the condition you did. We would not expect you to pay to return your boots to us, under these circumstances, we can offer you a prepaid label to return them to us. If you would prefer to do this, than go to your store, please get in touch with us on 0345 241 7742 or help@clinkard.co.uk. Kind regards Sam, Customer Services Manager
Posted 7 years ago
C Panting
Verified Buyer
“Courier failed to follow instructions provided.”
Helpful Report
Posted 7 years ago
Hi Caroline, Thank you for your feedback, which I will of course pass onto our carrier account manager. If you're not in to sign for your parcel, the carrier will attempt a neighbour, before leaving it in a safe place. I can see from the tracking that your next door neighbour was in to sign for you parcel when delivery to your address was unsuccessful. Had the neighbour not been in your instructions to be left in a safe place would have been followed. If you specifically don't want delivery to a neighbour, we need to communicate this to the carrier before delivery, because this is something they will attempt as a default unless instructed otherwise. I hope this didn't cause you any inconvenience and I hope you're happy with your purchase. Kind regards Sam, Customer Services Manager
Posted 7 years ago
Thank you for your review. We are sorry to ehar that the courier did not leave your order where you asked them to. We hope that once you received your package that you were happy with your order. With regards, Janice Ruddock - customer services.
Posted 7 years ago
Anonymous
Verified Buyer
“boots came up too big and now I have to pay to return them”
Helpful Report
Posted 7 years ago
Hello, Thankyou for taking the time to leave a review. Whilst we do offer free standard delivery on everything, unfortunately free returns isn’t something we offer at the moment. We regularly review customers comments and pass these on however there are a number of options you can use: STORE-You can return these to a store without cost, just take along the shoes and an invoice for a refun/exchange COLLECTPLUS-£4.49 for up to 10KG in weight, this is convenient in that you can choose where you drop off the item. ROYAL MAIL-There are a number of services available in the Post Office and returns start from a coupleof pounds depending on the weight and length of your return. We hope this will help. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“The boots arrived well packaged and promptly. However, they were not the right fit so I then looked at the returns policy, thinking they could be returned by Collect Plus (no cost). Had I realised that all returns had to be paid for (I don’t live near a Charles Clinkard store) I would not have ordered the boots.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for you review. We are sorry you are disappointed with our returns policy. Whilst we offer free delivery at this present time, returns are payable by the customer however please be assured your comments have been recorded and we may look to offer this in the future. Collectplus is £4.49 to return up to 10KG and is ideal for multiple items and larger products like boots. Additionally you can take into store or go to your local Post Office to return. We hope you will reconsider ordering in the future and if we can assist further please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
K Green
Verified Buyer
“Not happy that you have to pay for returns. You can never tell if a product is going to be suitable or the correct size and having to pay recorded delivery makes the product expensive.”
Helpful Report
Posted 7 years ago
Dear Karen Thankyou for your review. Whilst we offer a free delivery service currently we are not offering free returns however products can be taken into a local Charles Clinkard store for an exchange or a refund. We note that Stratford may be an option in the future. Please be assured feedback from our customers and we welcome this as it helps to represent the different levels of experience which outr customers have, If you wanted to return in the future and were returning multiple items such as large boots then Collectplus offer a service of 10KG for £4.49. We are sorry you were unhappy and hope you will give us the opportunity to restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 7 years ago
J Walker
Verified Buyer
“The Padder shoes I ordered on-line were too small and I returned them to your Warwick store on Monday 20th November and a half-size larger would be ordered for me and they would 'phone me when they were available. I have now rung the shop twice and am currently awaiting a call to say they have,or not,received them.”
Helpful Report
Posted 7 years ago
Dear Janet Thankyou for your email. We are sorry you have not had an update from Warwick. We have contacted them today to gain further information and hopefully will be able to advise shortly whether they have sourced another size. We look forward to assisting you further. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Boots brought for my daughter that then had to returned as they kept slipping off. When returned they asked if the member of staff had asked another qualified member of staff to check the sizing as the member of staff that served us was new. Obviously we weren’t to know the member of staff was new. When trying to then find another pair of boots to fit her narrow feet they said the style we first left with was the wrong style for her feet. We then had little choice to fit her feet so left without boots. The only reason we marked a 2 star is that the member of staff to start with was polite.”
Helpful Report
Posted 7 years ago
Hello. I am sorry to read of your visit to our Oxford branch. I can see you ordered them online, rather than had them fitted in store – but from your message I understand you took them into store to be fitted? We do pride ourselves on the level of service we offer children in store, and that includes a precise and thorough fitting service. It is disappointing to read that we let you down on this occasion and please be assured your comments have been passed over to the branch manager of the store to follow up with the relevant team members. As we pride ourselves on our fitting service, our new team members in store will go through a training process, which ends in them having their fits/measurements checked – so again, it is disappointing to read this didn’t happen on this occasion. We really appreciate you taking the time to feed-back your experience and I hope this experience has not put you off shopping with us again in the future. Kind regards Nicola - Customer Services
Posted 7 years ago
A Chadwick
Verified Reviewer
“The slippers seemed second hand like returns , the packing was lacking the usual tissue and foot packing compared to CLARKS. In fact you can see the quality around the soles is not of the normal quality but already on delivery is is separating in places seconds I would call it. I need to return these. .”
Helpful Report
Posted 7 years ago
Dear Anne Thankyou for your review. We are very sorry to hear you are unhappy with your order. Items are checked prior to sending out and it is disappointing that they were not packed and that some aspects of the packaging were not included. Additionally, the Clarks Eskimo are a year upon year style which is popular and it is concerning that the stitching is already coming away. We have emailed you seperately regarding this to offer assistance regarding the return and we are very sorry. Kind Regards Nicola Customer Services
Posted 7 years ago
Anonymous
Verified Reviewer
“I am quite a large lady and was actually buying shoes for my husband. I felt I was judged from the minute I entered the shop by the assistant. I am more than able to afford to buy in this shop!!! You don't judge a book by its cover. They lost a further sale as I'd have bought shoes for myself but I just got my husband's and left. Had she been less judgy she could have easily got me interested in ladies shoes. Mmmmm”
Helpful Report
Posted 7 years ago
Thank you for your review. We at Charles Clinkard pride ourselves on our Customer Services and we are genuinely sorry to hear of your experience within store. You do not say which store it is that you visited but we would like to look into this further for you. Please would you contact us so that we can do this by sending an email to customerservices@clinkard.co.uk or calling us on 0345 241 7742. We do hope to hear from you and that we can restore your faith in Charles Clinkard. With regards Janice Ruddock - Customer services.
Posted 7 years ago
Anonymous
Verified Buyer
“I have struggled to find boots for my daughter as she has very thin feet, especially her heels. Tried ordering some that were from Start rites last season only available still here at rather a high price. Unfortunately when they arrived apart from disappointingly being too wide they were also of very poor quality with damaged leather. Due to them being knee high they were rather bulky and heavy making returning them rather expensive. It would be helpful if damaged goods could be returned at no expense to the customer, or if they were quality checked before dispatch. Otherwise the service received was satisfactory and the sticky returns label very convenient.”
Helpful Report
Posted 7 years ago
Thank you for taking the time to leave a review. We are sorry to hear that the shoes that you bought were not suitable for your daughter and also that the quality of the boots was not good. All items should be quality checked before sending and we will inform our dispatch team of your findings and ask them to be more careful when sending out items that may have been on display. I have also contacted you through your order and hope that this will restore your faith a little in Charles Clinkard. With regards, Janice Ruddock - Customer services.
Posted 7 years ago
Anonymous
Verified Reviewer
“I returned the shoes a week ago to the Cribbs Causeway branch and found the staff to be indifferent and unhelpful.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for taking the time to leave your review. At Charles Clinkard we pride ourselves on providing a positive customer experience and it is disappointing to hear that you felt uncomfortable in the Bristol store. We have sent through your feedback to the team at Cribbs Causeway and I hope you will accept our sincere apologies. If we can offer further assistance in the future please do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
M Shaw
Verified Buyer
“I bought the bag for my daughters birthday, it wasn't cheap but I thought after looking online she would really like it. However when it arrived I was very disappointed, one of the labels for one had been tied back on, the other had been cellotaped back together and there was even a black jack sweet left in the bottom of the bag. It was quite apparent this bag had been used then returned by a customer. Sadly I was going to purchase another bag for my mum for xmas, but I don't think this will be the case now.”
Helpful Report
Posted 7 years ago
Hi Mandy. Thank you for your email. I am so sorry to read about the quality of the item you received. We pride ourselves on the quality of our handbags, and for you to receive your handbag as you did is unacceptable. I will follow this up with our quality control team - because we have a rigourous quality checking procedure in place that should prevent something like this from happening. I can see you have returned them to our store - and I hope despite the inconvenience and disappointment caused, you will consider shopping with us again so that we may restore your confidence in Charles Clinkard. Kind regards Sam, Customer Services Manager
Posted 7 years ago
B Saunders
Verified Buyer
“Ordering process was easy.. delivery was fine. However the boots were faulty. This is the second time I have ordered boots from Clinkards & had to send them back due to faults with the boots. Don't expect this especially from a pair of £139.99 boots. I have returned then them to store & re-ordered another pair .. hopefully they will be fit for purpose. I was offered a pair in store to purchase but one boot had been on display & had marks on it so declined & have had to order online.”
Helpful Report
Posted 7 years ago
Hi Beverley, Thank you for taking the time to get in touch with us. We were just as disappointed as you were to receive your boots in a poor condition. We pride ourselves on the quality of our footwear, and this is supported by a rigorous quality checking procedure. Your comments have been passed over to our Dispatch team to follow up and find out how you have received your boots in the condition you did. I can see your order has been dispatched and they should be with you by now, so I hope you're happy with your replacement pair. I hope you will accept my apologies for any inconvenience this may have caused you. Kind regards Sam, Customer Services Manager
Posted 7 years ago
J Romain
Verified Buyer
“I ordered two pairs of boots with a difference in half sizes. The four and a half were too big so I returned them and kept the size four. I was amazed and very disappointed with your Company to find out that I had to pay for the return totally £8.50. I buy mainly online dealing with various retailers and most offer free returns if you spend over £50 my expenditure was £89. If I had realised before I would not have ordered from you.”
Helpful Report
Posted 7 years ago
Hello Janet, Thank you for your review. Whilst we do offer free standard delivery on everything, unfortunately free returns isn’t something we offer at the moment. This is shown in the terms and conditions that are on our website. It is something we regularly review and we will pass your comments on – but at the moment we do ask customers to cover the cost of returns. You can use our collect+ option, which is priced at £4.49. You may find that this cheaper than Royal Mail – particularly if it is for multiple items, as it allows up to 10 kilo for this reduced price, or you can take back to any Charles Clinkard store for up to 35 days for a full refund. We hope that this will help if you do choose to buy with us again. With regards, Janice Ruddock - customer services.
Posted 7 years ago
C Bailey
Verified Buyer
“Goods received where shoddy at best, poor quality and poorly packaged.”
Helpful Report
Posted 7 years ago
Dear Claire, Thankyou for your review. Items are checked prior to dispatch and it is very disappointing that you received this pair in this condition. Please be assured that we have passed your comments to our dispatch team to ensure this does not occur in the future. We are very sorry for the concerns this may have caused and if we cna offer assistance in the future do not hesitate to contact ourselves on 0345 241 7742. We do hope you will give Charles Clinkard an opportunity to turn this experience around to a more positive one in the near future. Kind Regards Nicola-Customer Services
Posted 7 years ago
L CHARLTON
Verified Buyer
“I was disappointed with the range of wide fit Gabor shoes in store. I wanted to try and buy. I was offered the service on ordering online, but as I can do this myself at home , I didn’t take up the offer. When they arrived , they were as grumpy as I thought, so I returned them in store. I used a £7 voucher I had to purchase the shoe, which I have now lost, which isn’t fair. I went to John Lewis in Cambridge instead as they have a really wide range of Gabor there. Such a pity .”
Helpful Report
Posted 7 years ago
Hi Linda Thank you for taking the time to leave a review. I am sorry to hear that the range in our store wasn't suitable for you. We do carry a wide range of brands and products, so unfortunately we can't have everything available in store all the time. This is why we offer an instore ordering process, which a lot of our customers do take advantage of. I was disappointed to read about your visit to the store and will of course pass those comments onto our Branch Operations Team. I can see you have since reused your voucher to order another pair of shoes, which you have kept. I hope you are happy with this purchase. For future reference, we would never expect a customer to lose a voucher and instead the funds are transferred to an online wallet, which can be used against a future order (which I can see you have done since the return) I hope this information helps but if I can offer any further advice or be of any further assistance, please don't hesitate to get in touch with me. Kind regards Sam, Customer Services Manager
Posted 7 years ago
Anonymous
Verified Buyer
“I was very pleased with my purchase, but so disappointed to receive a 15% discount voucher AFTER I'd placed my order!”
Helpful Report
Posted 7 years ago
Hello, Thank you for your review. We are sorry you are dissapointed with the service you have received from us. If you would have contacted our customer services team, we could have applied the 15% discount for you which you received. We have sent a personal email regarding this matter. We do pride ourselves in customer service and if there is anything else we can help you with please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,769 reviews
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