Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,023 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,023 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The slippers seemed second hand like returns , the packing was lacking the usual tissue and foot packing compared to CLARKS. In fact you can see the quality around the soles is not of the normal quality but already on delivery is is separating in places seconds I would call it. I need to return these. .”

Helpful Report

Posted 7 years ago

Dear Anne Thankyou for your review. We are very sorry to hear you are unhappy with your order. Items are checked prior to sending out and it is disappointing that they were not packed and that some aspects of the packaging were not included. Additionally, the Clarks Eskimo are a year upon year style which is popular and it is concerning that the stitching is already coming away. We have emailed you seperately regarding this to offer assistance regarding the return and we are very sorry. Kind Regards Nicola Customer Services

Posted 7 years ago

“I am quite a large lady and was actually buying shoes for my husband. I felt I was judged from the minute I entered the shop by the assistant. I am more than able to afford to buy in this shop!!! You don't judge a book by its cover. They lost a further sale as I'd have bought shoes for myself but I just got my husband's and left. Had she been less judgy she could have easily got me interested in ladies shoes. Mmmmm”

Helpful Report

Posted 7 years ago

Thank you for your review. We at Charles Clinkard pride ourselves on our Customer Services and we are genuinely sorry to hear of your experience within store. You do not say which store it is that you visited but we would like to look into this further for you. Please would you contact us so that we can do this by sending an email to customerservices@clinkard.co.uk or calling us on 0345 241 7742. We do hope to hear from you and that we can restore your faith in Charles Clinkard. With regards Janice Ruddock - Customer services.

Posted 7 years ago

“I have struggled to find boots for my daughter as she has very thin feet, especially her heels. Tried ordering some that were from Start rites last season only available still here at rather a high price. Unfortunately when they arrived apart from disappointingly being too wide they were also of very poor quality with damaged leather. Due to them being knee high they were rather bulky and heavy making returning them rather expensive. It would be helpful if damaged goods could be returned at no expense to the customer, or if they were quality checked before dispatch. Otherwise the service received was satisfactory and the sticky returns label very convenient.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. We are sorry to hear that the shoes that you bought were not suitable for your daughter and also that the quality of the boots was not good. All items should be quality checked before sending and we will inform our dispatch team of your findings and ask them to be more careful when sending out items that may have been on display. I have also contacted you through your order and hope that this will restore your faith a little in Charles Clinkard. With regards, Janice Ruddock - Customer services.

Posted 7 years ago

“I bought the bag for my daughters birthday, it wasn't cheap but I thought after looking online she would really like it. However when it arrived I was very disappointed, one of the labels for one had been tied back on, the other had been cellotaped back together and there was even a black jack sweet left in the bottom of the bag. It was quite apparent this bag had been used then returned by a customer. Sadly I was going to purchase another bag for my mum for xmas, but I don't think this will be the case now.”

Helpful Report

Posted 7 years ago

Hi Mandy. Thank you for your email. I am so sorry to read about the quality of the item you received. We pride ourselves on the quality of our handbags, and for you to receive your handbag as you did is unacceptable. I will follow this up with our quality control team - because we have a rigourous quality checking procedure in place that should prevent something like this from happening. I can see you have returned them to our store - and I hope despite the inconvenience and disappointment caused, you will consider shopping with us again so that we may restore your confidence in Charles Clinkard. Kind regards Sam, Customer Services Manager

Posted 7 years ago

“I returned the shoes a week ago to the Cribbs Causeway branch and found the staff to be indifferent and unhelpful.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for taking the time to leave your review. At Charles Clinkard we pride ourselves on providing a positive customer experience and it is disappointing to hear that you felt uncomfortable in the Bristol store. We have sent through your feedback to the team at Cribbs Causeway and I hope you will accept our sincere apologies. If we can offer further assistance in the future please do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Ordering process was easy.. delivery was fine. However the boots were faulty. This is the second time I have ordered boots from Clinkards & had to send them back due to faults with the boots. Don't expect this especially from a pair of £139.99 boots. I have returned then them to store & re-ordered another pair .. hopefully they will be fit for purpose. I was offered a pair in store to purchase but one boot had been on display & had marks on it so declined & have had to order online.”

Helpful Report

Posted 7 years ago

Hi Beverley, Thank you for taking the time to get in touch with us. We were just as disappointed as you were to receive your boots in a poor condition. We pride ourselves on the quality of our footwear, and this is supported by a rigorous quality checking procedure. Your comments have been passed over to our Dispatch team to follow up and find out how you have received your boots in the condition you did. I can see your order has been dispatched and they should be with you by now, so I hope you're happy with your replacement pair. I hope you will accept my apologies for any inconvenience this may have caused you. Kind regards Sam, Customer Services Manager

Posted 7 years ago

“I ordered two pairs of boots with a difference in half sizes. The four and a half were too big so I returned them and kept the size four. I was amazed and very disappointed with your Company to find out that I had to pay for the return totally £8.50. I buy mainly online dealing with various retailers and most offer free returns if you spend over £50 my expenditure was £89. If I had realised before I would not have ordered from you.”

Helpful Report

Posted 7 years ago

Hello Janet, Thank you for your review. Whilst we do offer free standard delivery on everything, unfortunately free returns isn’t something we offer at the moment. This is shown in the terms and conditions that are on our website. It is something we regularly review and we will pass your comments on – but at the moment we do ask customers to cover the cost of returns. You can use our collect+ option, which is priced at £4.49. You may find that this cheaper than Royal Mail – particularly if it is for multiple items, as it allows up to 10 kilo for this reduced price, or you can take back to any Charles Clinkard store for up to 35 days for a full refund. We hope that this will help if you do choose to buy with us again. With regards, Janice Ruddock - customer services.

Posted 7 years ago

“Goods received where shoddy at best, poor quality and poorly packaged.”

Helpful Report

Posted 7 years ago

Dear Claire, Thankyou for your review. Items are checked prior to dispatch and it is very disappointing that you received this pair in this condition. Please be assured that we have passed your comments to our dispatch team to ensure this does not occur in the future. We are very sorry for the concerns this may have caused and if we cna offer assistance in the future do not hesitate to contact ourselves on 0345 241 7742. We do hope you will give Charles Clinkard an opportunity to turn this experience around to a more positive one in the near future. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I was disappointed with the range of wide fit Gabor shoes in store. I wanted to try and buy. I was offered the service on ordering online, but as I can do this myself at home , I didn’t take up the offer. When they arrived , they were as grumpy as I thought, so I returned them in store. I used a £7 voucher I had to purchase the shoe, which I have now lost, which isn’t fair. I went to John Lewis in Cambridge instead as they have a really wide range of Gabor there. Such a pity .”

Helpful Report

Posted 7 years ago

Hi Linda Thank you for taking the time to leave a review. I am sorry to hear that the range in our store wasn't suitable for you. We do carry a wide range of brands and products, so unfortunately we can't have everything available in store all the time. This is why we offer an instore ordering process, which a lot of our customers do take advantage of. I was disappointed to read about your visit to the store and will of course pass those comments onto our Branch Operations Team. I can see you have since reused your voucher to order another pair of shoes, which you have kept. I hope you are happy with this purchase. For future reference, we would never expect a customer to lose a voucher and instead the funds are transferred to an online wallet, which can be used against a future order (which I can see you have done since the return) I hope this information helps but if I can offer any further advice or be of any further assistance, please don't hesitate to get in touch with me. Kind regards Sam, Customer Services Manager

Posted 7 years ago

“I was very pleased with my purchase, but so disappointed to receive a 15% discount voucher AFTER I'd placed my order!”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review. We are sorry you are dissapointed with the service you have received from us. If you would have contacted our customer services team, we could have applied the 15% discount for you which you received. We have sent a personal email regarding this matter. We do pride ourselves in customer service and if there is anything else we can help you with please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services

Posted 7 years ago

“Shoes delivered were of very poor quality, with imperfections (staining) in the upper leather. The shoes were returned almost immediately after having taken receipt thereof.”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sincerely sorry that you received a shoe that had imperfections on the leather. We have issued a full refund and also covered any costs to you for postage. We do hope that you find something that is suitable to your requirements and that you will shop with Charles Clinkard again in the future. With regards Janice Ruddock - customer services.

Posted 7 years ago

“Parcel was delivered to local pickup point even though asked to be delivered to neighbour. Sizing on website said a size 9 was a 42. Ordered size 9 as wanted 42 and when came we’re an English size 9 which were much too big. Would be useful to state on website if shoes are in English or European sizes”

Helpful Report

Posted 7 years ago

Hello Thank you for taking the time to leave feedback. As a UK company we do display all of our sizes in UK sizes - and indeed the Gabors we sell are marked with UK sizes for that reason too. We do include a size chart on each product page to assist with converting the UK sizes into European. Our friendly customer service team are available also, on 0345 241 7742, and would be happy to discuss products and sizes with you, to assist you with getting the right product. In regards to your delivery, it is disappointing that the carrier did not follow your instruction as is usually the case. After three failed attempts of delivery that is when it is taken to a nearby collection point - and unfortunately as it wasn't left with a neighbour at every attempt, this is why it was routed to your local pick up point. We have already fed back our disappointment to our account manager, and I hope you will accept our apologies for any inconvenience this caused you. Kind regards Sam, Customer Services Manager

Posted 7 years ago

“Great shoe. Bought before. Problem was I asked for a size 9 and got a size 7in a size 8 box! Tried to organise replacement in shop only to be told sold out!”

Helpful Report

Posted 7 years ago

Dear Adam Thankyou for your review. Please accept our sincere apologies for receiving the incorrect size in the box, we source items from stores as well as our warehouse and this should have been picked up before being sent directly to you. We searched for a replacement however it was no longer available and a refund was applied for you. We hope you will give us further opportunity to restore your faith in our company and if we can help at any point do not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I have a pair of these shoes. Love them. Wanted another pair. The ones you sent were scuffed, one shoe was a different colour to the other and because they were in the sale they had no packing inside them. I was really disappointed.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We are very sorry the pair you received were not of the quality you would have expected. We have rigorous checking procedures in place and this should have been highlighted before sending out to you. Please be assured that we have issued feedback regarding your delivery to the dispatch team to ensure this is something which does not occr in the future. Your order shows the pair in question were returned and we have refunded this. Again we are sorry for the inconvenience and if we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Very disappointed as these boots were not as they should be. There was a dent at the front. Returned them with the reason. No follow up call/email. Very poor customer service. Plus I paid for next day delivery and they were delayed so arrived a day late, then had to pay to return.”

Helpful Report

Posted 7 years ago

Hello Margaret, Thank you for taking the time to leave a review - we're sorry to read of your disappointment. We did send you an email upon receipt of your order, so I hope you will accept my apologies if you haven't received this. It may have gone into your junk mail so it is worth just double checking there. We would ordinarily call, but you didn't provide your contact number when placing your order. We pride ourselves on the quality of the footwear we dispatch, and this is acheived by a thorough quality checking procedure. Please be advised we followed up your return when we received it last week, and addressed the issue at its source, to make sure something like this doesn't happen again. I have checked delivery of your item and you didn't choose next day delivery at checkout but instead the 2-3 working day delivery service, so I am sorry if there has been any confusion! If you would like to discuss your order further, please don't hesitate to get in touch with us on 0345 241 7742. Kind regards Sam, Customer Services

Posted 7 years ago

“Having specified "leave with a neighbour" I was disappointed with Royal Mail having returned the parcel to the sorting office stating "a signature is required" - so why offer the option to leave with a neighbour? I'll go to a shop next time”

Helpful Report

Posted 7 years ago

Hi Jonathan, Thank you for taking the time to leave a review - I am disappointed you have had this problem! Please be assured we will be taking this up with our account manager, so thank you for bringing this to our attention. Our special instructions field is there to allow the customer to receive their parcel in thbe most convenient way and I am sorry that we have let you down on this occasion1 I hope this hasn't put you off shopping with us again in the future! Kind rgeards, Sam, Customer Services

Posted 7 years ago

“"The first pair of shoes I received one black and one blue shoe. reordered another pair and the right shoe had a water mark on the front so that cost me two trips across glasgow to return them didn't order them again to much bother."”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sincerely sorry that this has happened and apologise for the inconvenience that you have had. If you had called us on 0345 241 7742 we have a customer service team that is open 7 days a week and we would have arranged for these shoes to come back to us without you having to make a trip. We are sorry that we did not know before you took them back to the store and had to make an extra journey. I have also contacted you through your order and hope that you may give us the opportunity to show you what a good service we can offer. With regards, Janice Ruddock - customer services.

Posted 7 years ago

“These were not leather as stated on website. When queried by telephone I was assured they were. I phoned the manufacturer - they are not. Whilst I believe the description has now been amended and I received a pre-payment return label this could have either been avoided altogether or handled much better.”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sincerely sorry that this has happened. We did indeed have this boot advertised as leather in error and were pleased that we were able to arrange for the postage to be paid for their return and a full refund issued. We thank you for posting them for us and are really sorry for any inconvenience that this caused you. With regards, Janice Ruddock - customer services.

Posted 7 years ago

“I ordered a duck head umbrella which arrived promptly but unfortunately it was dirty & the beak was cracked.Was going to give as gift but have kept it as a spare for myself.Not what I expect from Charles Clinkard.Really disappointed!”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Please accept our sincere apologies for the quality of the item received. We have contacted you via your order to assist you with your query and look forward to your reply. Kind Regards Nicola-Customer Services

Posted 7 years ago

“One of the trainers had clearly been worn, the sole was dirty. They had been reduced in price but it was not stated that they were used. I did not return them as I was about to go on holiday and needed them though would have done otherwise.”

Helpful Report

Posted 7 years ago

Hello Thank you for getting in touch - I am really disappointed that you have had this issue and not received your trainers in an acceptable condition. We pride ourselves on the footwear we offer our customers, and to ensure standards are met, we conduct a rigorous quality checking procedure that is in place to avoid situations like this. Please be advised I will be looking into how this managed to arrive with you in the condition it did. We do on occasion source from our branches and there is a chance they may have been tried on - but this doesn't excuse the fact you have received them as you have. A member of our customer care team will be in touch with you shortly to see what we can do to resolve this problem. Kind regards Sam, Customer Services Manager

Posted 7 years ago

Charles Clinkard is rated 4.8 based on 49,023 reviews