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Charles Clinkard Reviews

4.8 Rating 49,083 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,866
 Metrics Info
4.8
Based on 49,083 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Anonymous
Verified Buyer
“The shoe size ordered was 10 but these were very small and had to be returned. Generally the service was good though.”
Helpful Report
Posted 7 years ago
Thank you for your review. We are sorry to hear that this shoe was too small for you and hope that you find something that is more suitable for your requirements. Your comments will help others when looking for a suitable shoe for themselves. With regards, Janice Ruddock - customer services
Posted 7 years ago
P Belcher
Verified Buyer
“The package arrived and looked fine. But once opened the shoebox itself was very damaged. The shoes had minor wear lines on them that appear to show they have been tried on a lot and maybe sent back, hence the box damage. However I like the shoes and the wear lines would have come about anyway after my own use. So I have kept them, also too much bother sending them back, but I am afraid I will not purchase online again from you as these were your own make and I would expect the shoes and box to come in pristeen new condition.”
Helpful Report
Posted 7 years ago
Hello Peter Thankyou for your review. This is disapointing, items are sourced from our warehouse and stores, they may have been tried on however the condition shoud not be affected. The box is predominatly there to protect the shoes during transit and again we are sorry for the condition this arrived in. If the items are unworn outside we can of course accept these back and exchange to an alternative pair. I have sent a seperate email and hope to restore your faith in our company. Kind Regards Nicola
Posted 7 years ago
Anonymous
Verified Buyer
“Easy ordering process and very speedy delivery. Only complaint no free returns”
Helpful Report
Posted 7 years ago
Hello, Thankyou for leaving your review. We are sorry to hear you were disappointed with our current returns policy. We offer free delivery on all orders with no minimum spend and we ask customers to pay towards returns. You can take these into a Charles Clinkard store. Collectplus is £4.49 for up to 10KG and is ideal for larger items and multiple orders, this is also convenient as you can drop off at a location near to you. Please be assured we appreciate all feedback from our customers as it helps to build up a true picture of the experience and we hope you will give us the opportunity to increase your review to a five star! Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Order placed easily by phone. Got email to say order despatched but never got a telephone call or email to say the shoes were actually waiting in the store I had requested to be collected. Took about 2 weeks overall - a bit slow and not very efficient communications.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry you were not provided with an update regarding your order. The store in question was under going a refit at the time and they are sorry they were unable to get in touch sooner to let you know the items were available to collect. We hope you enjoy wearing your Rieker sandals and if we can offer further assistance and turn your review around please do get in touch on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
V Eeles
Verified Buyer
“Your website isn’t very good as I had several attempts to order the item I wanted but was unsuccessful , your customer services was very helpful though.”
Helpful Report
Posted 7 years ago
Hi Vicki, Thank you for your feedback - I am sorry to read you were having difficulties ordering some shoes on your own. If you could provide us some further feedback we would really like to look into it. Our email address is help@clinkard.co.uk and if you could let us know the problems you were experiencing, that will be very helpful. I am glad customer services were able to help you out on this occasion! Kind regards Sam
Posted 7 years ago
E Lythe
Verified Buyer
“Good product and price”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Had problem with website and ordered by phone. Then had prompt service”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry you encountered some technical issues on the website, we are actively resolving these to ensure a smoother customer shopping experience. We are pleased you were able to complete your order and also that the service from then on was just right. We look forward to helping you in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Ordered shoes in shop, but weong color was deliverd”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry to hear of the confusion regarding your order. Items are checked before dispatch and we are disappointed you received the wrong colour. We can see you have now been refunded in store and hope you will return to ourselves at Charles Clinkard in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Ordering was easy, I ordered 2 pairs of boots, both boxes were damaged on arrival. The boots how ever we’re not a good fit for me, so decided to return them. Unfortunately I had to pay £11.00 p&p which I think is disgusting to return the boots. I will not be using the site again.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry you were disappointed with your recent purchase. We check packaging rigoursly before dispatch. The boxes used to send the shoes are there to protect the products inside and it appears this was successful however we can understand your frustration regarding this. We offer free delivery on all items currently and appreciate your feedback regarding the cost of returns, there are different alternatives to send back an item such as Collectplus, this is £4.49 for up to 10KG and is ideal for multiple orders and larger products. Also, if near to a store, a return can be popped in for a refund or exchang just take along the invoice. We have sent a seperate email regarding the above which we hope will restore your faith in our company. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Good choice of shoes. Prompt FREE delivery.”
Helpful Report
Posted 7 years ago
F Leatherland
Verified Buyer
“I ordered two pairs of shoes, one of which I kept. The other from Gabor was poor quality for £95. The soles indicated the shoes had been tried on/worn. The suede was worn and shiny in one place and the toe was badly finished on one shoe. Please do not send products out in this state. The good thing was, I paid £8.55 to return them recorded delivery and very promptly received an email apology and a refund of the shoes and the postage. This response may well mean I order again, prior to that I would not have done so.”
Helpful Report
Posted 7 years ago
Hello Fiona Thankyou for taking the time to leave your review. Items are checked fo quality prior to dispatch and it is disappointing you received this particular pair. Please be assured we have passed your comments to the teams in question to avoid this happening again in the future. We are pleased to hear you are considering ordering again and if you need any assistance do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Packaging very shabby”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Items are checked prior to dispatch and ensured they are in excellent condition before we send. We are disappointed that you received your order in poor condition. We are sorry and please be assured feedback will be issued to the relevant area in question. If we can help further please do not hesitate to contact us on 0345 241 7742, we are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“- Shoe box was a bit beaten up (scratched and torn). - Outer packaging was a good size and protective. - Click and Collect returns was easy, though would rather the returns cost was combined into the cost of the boots rather than an additional cost. - Boots didn't fit my calves unfortunately, I realise that putting the relevant calf circumference for each size would be a lot of additional work, but would also be very helpful for wide calf shoppers.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry to hear the box was worn, we do ensure when dispatching items that the packaging is checked. The box is there predominantly to protect the items however we can understand the disappointment. Please be assured we have passed over your comments regarding the box to ensure in future if the outer box is damaged then this is repackaged in a suitable box. Collectplus is a convenient way to return an item, it is £4.49 for up to 10KG-this is perfect for larger items and also for multiple products. Being able to drop off an item when its suitable to you insitead of waiting in Post Office queues is definetly a positive! We do offer free delivery on all products however currently returns are payable by the customer, you do have an option to take into a Charles Clinkard store of one is local to you. With reference to the calf measurements, I have forwarded this infomation to the team who look after the website to see if there is a quicker way you see the calf measurements-We appreciate you bringing this to our attention. If we can offer assistance in the future do not hesitate to contact us on 0345 241 7742. The lines are available 7 days a week and as late as 8pm Monday to Thursday. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Ordering was easy. Free delivery was good but disappointed not to have the option of free returns”
Helpful Report
Posted 7 years ago
Hello Thankyou for your review. Whilst we do offer free standard delivery on everything, unfortunately free returns isn’t something we offer at the moment,we regularly review and we will pass your comments on – at the moment we do ask for returns to be paid for. You can take into a store and I note we had one close by in Glasgow, additionally you can also use Collectplus for £4.49 for up to 10KG in weight, this is ideal for larger orders and multiple items. Additionally there are other services such as Hermes and of course the Post Office. We hope you enjoy your recent purchase and if we can offer additional help do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
L Raine
Verified Buyer
“They didn’t the product was unsuitable”
Helpful Report
Posted 7 years ago
Hello Linda Thankyou for your review. We are sorry you were disappointed with your item/ We can see this has now been refunded in one of our stores however we are unaware if there were any concerns with this? If you can let us know in advance and we cna look into this further for you. Kind Regards Nicola-Customer Services
Posted 7 years ago
S Poulding
Verified Buyer
“I havn't received them yet? I have now received them and am very happy but they took over a week to come!”
Helpful Report
Posted 7 years ago
Hello Sandra Thankyou for your review. Your item was dispatched with Royal Mail on the 6th January 2018 on a 48 hour service. It appears there may have been a delay in transport and customs, we sincerely apologise for this. We note your item has now arrived and hope you enjoy wearing them. If we can help further do not hesitate to contact us. Kind Regards Nicola-Cutomer Services
Posted 7 years ago
R Queen
Verified Buyer
“The product I bought from you I am very happy with. However, I did have a slight issue with your sales assistant. I did send an email. I think she is a bit inexperienced and doesnt quite grasp how to treat customers.”
Helpful Report
Posted 7 years ago
Hello Rachel Thankyou for your review. We are delighted to hear you are enjoying your recent purchase. We pride ourselves on providing excellent Customer Service and appreciate your feedback regarding your recent contact with us. The advisor you spoke with is a new member of our Team and please be assured these comments have been taken onboard. If we can assist further please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I am pleased with prompt delivery and goods Really approviated Look forward in the future”
Helpful Report
Posted 7 years ago
C Owen
Verified Buyer
“Bought mol-2-womens-long-boots, the buckle on the side keeps folding into the boots it does no lie tidy on the leg.”
Helpful Report
Posted 7 years ago
S Elmes
Unverified Reviewer
“When I first got these slippers I would have given them 5 stars as they are incredibly comfortable and give good support, however as the months have passed the soles have become very slippery on a tiled or wooden floor. I bought them because I work from home and wanted something more supportive during the day, all of the downstairs of our house is tiled or a wooden floor! Had a few nasty slips. Also the material is coming away from the sole at the front of the slippers. Bought them Dec 2016.”
Helpful Report
Posted 7 years ago
Hello Sue Thankyou for your review of the Rodhe Ally slippers. The comments you have kindly added will help customers decide if this stye is worth purchasing. The slippers have worn really well especially as they are now over a year old, many factors affect wear and tear and it is good to hear you have enjoyed wearing these. If we can further in the future do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,083 reviews
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