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Charles Clinkard Reviews

4.8 Rating 49,888 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,870
 Metrics Info
4.8
Based on 49,888 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
J Hankey
Verified Buyer
“Good product, prompt service & delivery - Thankyou !”
Helpful Report
Posted 7 years ago
Hello John Thankyou for your review. We are pleased to hear you received you product and the experience was very positive however how can we help to increase your rating? If you can give us a call on 0345 241 7742 or send us an email at help@clinkard.co.uk we will of course assist you. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Staff seemed hostile towards us in the Guildford branch on the Sunday we purchased”
Helpful Report
Posted 7 years ago
Hello, Thank you for taking the time to leave us feedback on your recent visit to our Guildford store. We pride ourselves on the experience our customers receive in store, so it is very disappointing to read you didn’t experience this! Our Guildford branch only ever receive positive feedback, so this is something we very much want to investigate and ensure doesn’t happen again. I have passed all your comments over to the store manager at Guildford to address the concerns you raised. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
S Burns
Verified Buyer
“The sandals I ordered were much more “blingy” than they looked in the picture and were not me at all so I’ve had to return them. £4.49 to return via Collect Plus is excessive to me and I won’t be ordering from you again. Disappointed.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We offer free delivery which is dispatched within 2-5 working days. There is no minimum spend and it is a very popular choice with our online and instore customers. We currently ask customers to pay towards returns, items can be taken into one of our Charles Clinkard stores for an exchange or a refund. Additionally there are services such as Collectplus which is £4.49 for up to 10KG in weight. Royal Mail also has extra options which are convenient and cost efficient. We appreciate your feedback as it reflects the true level of service offered by Charles Clinkard, please be assured we will look into our returns policy in the future. If we can offer assistance do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I have not received the the item I ordered yet”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We have contacted you via your order to discuss the above further. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I managed to buy a pair of sandals and a pair of shoes but not from the local store which could only offer me two pairs in size 9 as most of their stock had been recalled. Ordered online and were delivered while I was away which meant a round trip of about 10 miles. I think that in May when you are looking for sandals they should be available. I was told the best time to shop would have been in February. Apparently this is being driven by the manufacturers, but it’s very annoying for customers! Also why can the store not have the same access online as customers st home? They could not find what I wanted in the store so I had to log in at home. Otherwise lovely comfortable footwear and great service, thank you, from me and my feet!”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We appreciate all feedback from our customers as it helps to reflect the true level of service offered across our stores and online. Please be assured we are consistently reviewing the stock we offer and we can fully understand your frustration regarding the availability of styles. If we can assist further do not hesitate to contact us on 0345 241 7742, the lines are available 7 days a week and as late as 8pm Monday through to Thursdays. We hope you will return to us in the future and look forward to any queries you may have. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“The items ordered arrived in a fair time,well wrapped although the plastic outer bag and one shoe box had been damaged. However, one pair of shoes had to be returned and you pay for the postage of returns”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Items are checked prior to dispatch and we are sorry your products did not arrive in the condition you would expect. With regards to our returns, we offer a flexible free delivery service which is dispatched within 2-5 working days. You also have no minimum to spend however we do ask customers to pay towards the returns. Returns can be taken into a local Charles Clinkard store, via the Post Office where various services are available. Additionally you can opt to use Collectplus which is £4.49 for up to 10kg, If we can offer further assistance please do not hesitate to call us on 0345 241 7742, our lines are available 7 days a week. Kind Regards Nicola-Customer Services
Posted 7 years ago
J Chopping
Verified Buyer
“The sales assistant understood my needs and was able to offer my size in 2 of the styles I was interested in. I settled immediately on one pair of Rieker mules and I was able to order in-store the 2nd style I liked. Delivery was free, and the shoes, which fitted perfectly, were delivered in a few days.”
Helpful Report
Posted 7 years ago
Hello Jane Thankyou for your review. We are pleased to hear you had such a positive experience within store. We would like to know how we acn change your review from a 3 star to a 5 star? If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
A Rundle
Verified Buyer
“Shoes arrived unfortunately not the correct size and I didn’t want to take a risk if the next size didn’t fit because you have to pay quite a lot for postage!”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We offer a fantastic standard delivery with no minimum spend however ask customers to pay towards returns or take into a Charles Clinakrd Store. On checking your details you are close to the Stoke outlet and this will be useful in the future. You can also use Collectplus which is £4.49 for up to 10KG , you just need access to a printer and you can drop off at a local point. If we can offer assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I found the online website very frustrating as it was very difficult to establish a password initially as I was a new customer. Once account opened the transaction was straight forward and I got the shoes I wanted very quickly.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We appreciate all feedback from our customers as this helps to reflect the true service offered both online and instore. We are sorry you had a concern with our website and are pleased to hear you were able to place a successful order. We hope you will return in the future and if you would like to order via telephoone please call 0345 241 7742, our friendly Customer Services Team are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Disappointed the delivery driver did not knock or ring the bell as I was home. A card was put through the letterbox and the parcel left at the side of the house.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We appreciate your feedback regarding your experience with your order. We are sorry the delivery process was not up to the standard you would expect and we have passed on your comments to them regarding your disappointment. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Really happy with the fast delivery however very disappointed to have to pay £4.49 to return a pair of £25 trainers that I bought for my son because they don’t fit. I have chosen to exchange for the bigger size and sincerely hope I don’t get charged delivery for them. Returns should be free. This will affect future decisions to order from Charles clinkard.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We offer free standard delivery with no minimum spend however currently ask customers to pay towards a return. Returns can be taken into a Charles Clinkard store within 35 days of receiving your item. A refund or an exchange can of course be processed in store. I note on checking your details that Kirkcaldy is close by and this would be a convenient option for the future. Please be assured there will be no extra delivery charge and if the item is unsuitable do not hesitate to use the Return to Store option. We look forward to offering further assistance in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
B Fitzpatrick
Verified Buyer
“they didn't make me happy the shoes have been returned. they are described as leather they aren't the right innersole was damaged. you shouldn't advertise things as leather when they aren't i am very disappointed in you for this . i have claimed a refund plus postage in view of wrongly claiming that they are something they are not.”
Helpful Report
Posted 7 years ago
Hello Betty Thankyou for your review. Please accept our sincere apologies for the confusion and also for the quality of the items sent. Please be assured we have passed on your comments regarding your concerns internally as items are rigorously checked before dispatch and on this occasion this request was not fulfilled. Our Customer Services Team have now been in touch regarding your return and we hope we can restore your faith in Charles Clinkard. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola - Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Detailed time of arrival. What about how to improve service?? Very expensive to return items as well as paying for postage.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We currently ask customers to pay towards the cost of returns, you can opt to return to a store or additionally a small fee paid via the Post Office. There is also a service called Collectplus which is £4.49 and covers up to 10kg in weigh, ideal for larger orders and multiple products. We are sorry you are disappointed with our returns policy, please be assured we appreciate your feedback regarding this and will of course review this in the future. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“It didn't. The wide fitting shoes did not fit and you appear to be the only organisation that charges for returns. They were returned to a shop.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We offer free standard delivery with no minimum spend however ask customers to return at their own cost. We appreciate feedback from our customers and please be assured we have taken on board your comments and may offer the option of a different returns policy in the future. We are happy to see that you were refunded in our Leeds store and are sorry the shoes were unsuitable. If we can help with another style please do get in touch and our friendly Customer Service Team will be happy to assist. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“qucik delivery”
Helpful Report
Posted 7 years ago
Thank you for your review and for letting us know that you were happy with the delivery time. We hope that you will visit our website again in the future. With regards, Janice Ruddock - customer services.
Posted 7 years ago
J Dragovic
Verified Buyer
“actually haven't . i have ordered a pair of shoes, there was some mistake in the order on your side so one of your officer started chasing me over mail to make new payment via paypal. i have done that , i received a thank you e-mail, but it would be better if i didn't have to go trough that, for me, complicated process. i could at lest get a thank you discount voucher, as every new customer gets but i haven't. on other side , i'm happy with delivery and the shoes. Furthermore, review is badly done. there is a question " How would you rate our website?" without opportunity to comment. it gives impression that you actually don't care for the feedback, making people feel like wasting their time on something no one reads . website needs improvement. the option for sorting products doesn't work, no matter if i press sort our high to low or low to high price, it will sort products randomly”
Helpful Report
Posted 7 years ago
Hello Jelena, Thankyou for your review. We are very sorry for the confusion you encountered with your recent order, it was a genuine error and we are pleased you have now received you items. With regards to the website, we appreciate comments regarding its usability and will of course ensure these are passed over internally to the team who look after this. We hope you will return in the future and if we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
S Bloomfield
Verified Buyer
“Not exactly happy though I was when my order eventually arrived. It took longer than usual and when I tracked my order online at Hermes as directed it came up with a list of progress the last saying put through the letter box!! Considering it was being delivered to the store this wasn’t possible. Concerned my order had gone astray and checking my local branch didn’t have it I had to ring the 0345 number(not happy doing that as it costs) to speak to someone who very kindly said she would look into it and phone me back, which she did and I eventually collected my shoes two days later. Top marks to the lady who looked into the problem for me but less marks for the trace my parcel etc.”
Helpful Report
Posted 7 years ago
Hello Shirley, Thankyou for your review. We apologise for the initial confusion regarding your order and are happy to hear that our friendly Customer Services Team were able to help you with this. Please be assured we have spoke to Hermes directly regarding this and have also passed on your disappointment to them. We hope you will return to us in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
Y Farrow
Verified Buyer
“Received e mail to say the sandals were in stock. Arrived very well packaged and as described. Unfortunately too narrow for me. I hadn’t realised that there were no free returns and it cost me almost £5 to return them. Due to this I will not buy from Charles Clinkard on line again. I would however visit the shop (there isn’t one locally) as I have in the past and received excellent service.”
Helpful Report
Posted 7 years ago
Hello Yvonne Thankyou for your review. We are sorry you were disappointed with our returns process. We offer free delivery on our standard service and this has no minimum or maximum limit. Customers are ask to pay towards returns or if near to a store are welcome to pop into have an exchange or a refund. We appreciate your feedback regarding returns and please be assured that we have taken these on board. We hope you will return to us in the future and do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
D Agar
Verified Buyer
“Delivery time good”
Helpful Report
Posted 7 years ago
Thank you for taking the time to leave a review. We are pleased to hear that you thought that the delivery time was a good one. Our free delivery service guarantees a dispatch within 5 working days, for £2.99 we can guarantee a dispatch within 3 working days and for £5.99 we offer a next day delivery for the next working day. With regards, Janice Ruddock - customer services
Posted 7 years ago
Anonymous
Verified Buyer
“Customer service team were excellent but service overall was let down by uk mail’s performance”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry you were let down on this occasion and have passed your comments over to the courier regarding this. We are delighted to hear that our friendly Customer Services Team were able to assist you and hope you will return in the future We do have alternative options for delivery and we would be happy to add this request for you, just place your order via telephone on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,888 reviews
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