Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,906 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,906 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 27th July 2025

Charles Clinkard 5 star review on 28th June 2025

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Charles Clinkard 5 star review on 14th May 2025

Charles Clinkard 5 star review on 22nd April 2025

298

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just bought a pair of shoes and on day they were delivered price went down by £20 !! Would have thought for goodwill if nothing else they would have charged reduced price. Will not buy infuture other than if in a sale !!!!!”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. The Gabor Ruffle in metallic Silver were reduced down to £55.00 however the colour requested on your order was the Nightblue Nubuck, this is not in our current sale at this present time and correctly priced at £75.00. We are sorry you were disappointed and a link is atatched to show the price differences which we hope will assist you. https://www.charlesclinkard.co.uk/women-c1/shoes-c2/ruffle-womens-punched-detail-casual-shoes-p12929 If we can offer further assistance please do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Good sales offer”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We are pleased you enjoyed our sales offer however are disappointed to see your three star review. If there is anything further we can help with please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I ordered fit flops but wasn’t happy with them as the fit flop logo which was depicted on the side of the sandal I ordered was missing - I rang customer service and the lady was so pleasant and helpful and emailed me a pre paid label to return them.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your message. I'm pleased my colleagues were able to rectify the issue for you. Please be assured we will update the image on our website. I hope you can accept my apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 7 years ago

“A timely delivery”

Helpful Report

Posted 7 years ago

Thank you for your review. We are pleased to hear that you are happy with our delivery service. With regards, Janice Ruddock - customer services.

Posted 7 years ago

“Delivery good but was annoyed having to pay for return. Won't purchase from this company again”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sorry to hear that you will not be ordering from us again, we do offer a free delivery service in the UK but as stated in our terms and conditions, we do ask the customer to cover the cost of returns. This is something that we look at from time to time, the service that we offer with the free delivery is very popular and you can return to store if you have one close to you. We do hope that you will change your mind and may order from us again in the future. With regards, Janice Ruddock - customer services.

Posted 7 years ago

“I ordered three pairs of Gabor shoes amounting to over £209.00. Three pairs of shoes arrived on time. One pair of shoes arrived in the correct box but the wrong shoes were inside. Rang your offices and all was explained and a return label was sent to me. Returned the incorrect shoes, rang Charles Clinkard and told them I had returned them and so they sent me a further correct pair of shoes. Sadly the delivery, whilst I took time off work, did not arrive when it was promised. I had to ring Charles Clinkard to tell them and they arrived safely the next day. Just inconvenient and another thing to have to organise in a very busy life.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. We are genuinely sorry that you were not sent the correct shoe in the first instance and that you have had this inconvenience. With regards to the the second delivery, we are unsure of why there was a delay as the courier did have the package and we also expected the delivery to be with you the day before. I hope that you are happy with your new shoes and thank you for your customer and hope that this will not put you off ordering in the future. With regards, Janice Ruddock - customer services.

Posted 7 years ago

“Polite staff.Prompt service”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Is there any thing further we can assist with to increase your review score? Please do give our friendly Customer Services Team a call on 0345 241 7742, we are available as late as 8pm Monday through to Thursdays. Kind regards Nicola-Customer Services

Posted 7 years ago

“The difficulties started when I tried to get the label for the return of the shoes as neither pair fitted. The sales person was excellent, unfortunately the shoes didn't fit. I got to the end of the returns procedure, confirmed payment to Collect Plus but could not get the label. A member of your Customer Services staff couldn't help, but gave me their 'phone, which is not manned. So I shall have to take to the Post Office and pay again.”

Helpful Report

Posted 7 years ago

Thank you for your review. We were sorry to hear that you have been unable to get in touch with Collect + with regards to the payment of your label with them. We have your contact details and will let you know the number that you need to call to contact Collect +. We were really happy to hear that you have had an enjoyable sales experience and hope that you found something that is more suitable for your requirements. With regards, Janice Ruddock Customer services.

Posted 7 years ago

“This is the third pair of shoes I have bought from you and unfortunately they all went to my friends due to inappropriate sizing. I suggest that each pair of shoes should be labelled by its original size and English size or vice versa.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. As we stock a large range of continental brands, there is no uniformity in size conversion, its difficult to make a comparision between each shoe especially as the manufacturing process can be different. Before purchase you are welcome to drop us a line here by emailing help@clinkard.co.uk, we can then assist you in your choice and offer further details to help you make an informed choice. We are sorry you were disappointed and appreciate your feedback, if we can assist further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The shopping experience was fine but the DPS delivery was a let down. I left instructions to leave in a secure place which was ignored . The card left said we will deliver tomorrow, waited in then had a closer look at the card and in smaller writing it said Monday to Friday. Why not leave a weekend card on the Friday that says will deliver Monday. When my item arrived the box was damaged the item was ok but had lost one of the decorative stones which I glued back in place.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We are sorry you were disappointed with your delivery experience. Please be assured we have raised your feedback internally with DPD for them to investigate. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“They look lovely I got them for my daughter to wear but she haven wear them yet. So I don't know if are comfy”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. We are pleased to hear that you like the shoes and hope that your daughter finds them very comfortable. With regards, Janice Ruddock Customer services

Posted 7 years ago

“the communication with telesales staff was good and they were helpful”

Helpful Report

Posted 7 years ago

Hello Mandi Thankyou for your review. We note that altough your feedback is fantastic there is only a three star score. Is there anything we can assist with on this occasion to help improve this? You can call 0345 241 7742, the lines are available 7 days a week and as late as 8pm Monday to Thursdays. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Estimated delivery time was met, but it certainly wasn't worth paying for Express Delivery, as the express timeframe is several days and not next working day. Sadly shoes didn't fit my child and so I had to return the shoes via recorded delivery, and at my own expense.”

Helpful Report

Posted 7 years ago

Hello Annie, Thankyou for your review. Express delivery is dispatched within 2-3 working days however this does not include weekends. We are sorry you were disappointed with this service. Returns are payable by our customers or you are welcome to return to a Charles Clinkard store if one is near to you. We have contacted you seperately regarding your disappointment and hope we can restore your faith in shopping with us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“They were ok but had no comfort to wear they had no bounce felt hard . I,also payed a fee for next day delivery but waited days for a email to say they were shipped so really it's not next day delivery”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. The Clarks Tealite in Silver are an online only item and when placing your order the options for the delivery time should only have been standard 2-5 working days. We have checked this again today to ensure the service we can offer is reflected accurately and appreciate you bringing this to our attention. We have contacted you directly regarding this and are sorry for any inconvenience caused. Kind Regards Nicola-Customer Services

Posted 7 years ago

“All was good but was disappointed my 15%summer15 code was used if I ring to query can thi be rectified?”

Helpful Report

Posted 7 years ago

Hello Diane, Thankyou for your review. We have contacted you directly via your order with regards to your query. We look forward to speaking to you. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Handbag which matched shoes”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We have contacted you via your order regarding the comments above to offer further assistance. We look forward to speaking with you. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Happy with my purchase but your website isn't very good and had to ring a member of your staff . She was very helpful and located my reward vouchers . This wasn't easy and it should be .”

Helpful Report

Posted 7 years ago

Hello Norma Thankyou for your review. We are sorry you were unable to complete your query online and please be assured your feedback has been passed on to our Specialist Team to look into. We are pleased our friendly Customer Services Team were able to assist and hope you will continue shopping with us in the future. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Hello:) if ever asked again in regards to extra charges ..This is what I was charged by Canada Customs .... $22duties $13taxes $10 handling fees . To be exact it was an extra $52.18:( I do love these shoes but see this as way more than I would have paid for the shoes. I just thought I would share this information with you Thank you”

Helpful Report

Posted 7 years ago

Hello Debbie Thankyou for your review. We appreciate your comments and also the information kindly provided. We have contacted you seperately regarding this and look forward to assisting you in the future. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The shoes are too big and you have to pay postage to return them. Most companies give free returns these days so I wint be shopping at Charles Clinkard again”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Our standard free delivery is a popular choice with our customers, with no minimum spend you can receive your items within 5 working days. Currently we ask customers to pay towards returns, items can be taken into a local Charles Clinkard store, Royal Mail offer a variety of services and Collectplus is £4.49 for up to 10KG in weight, ideal for larger items and multiple returns. We are sorry you were disappointed, your feedback is appreciated and helps reflect the true service we offer. We may look to adjust the returns in the future Our Customer Services Team are available on 0345 241 7742 and lines are available as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Received my order quickly”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. We are pleased to hear that your order was quick to reach you. With regards, Janice Ruddock- Customer services.

Posted 7 years ago

Charles Clinkard is rated 4.8 based on 49,906 reviews