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Charles Clinkard Reviews

4.8 Rating 49,083 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,866
 Metrics Info
4.8
Based on 49,083 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
L Kennington
Verified Buyer
“The shoe box was broken when I received my sandals. They were reduced but the reduction was not passed into me and I had to ask for it. The second pair of sandals were a poor design and rubbed in two places. I am annoyed that I had to pay nearly £4 to return these sub standard sandals.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry for the issues raised n your feedback. Please be assured the price paid for the sandals was correct however the label inside was incorrect, we refunded this for you and appreciate you bringing this to our attention. With regards to your return, I have added notes for this pair to be inspected closely on receipt and we will be in touch to advise of our findings. We appreciate all comments from customers as it helps to give a true reflection of the experience. We hope you will return to us in the future and allow us to restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 7 years ago
N BAILEY
Verified Buyer
“Easy online service & quick Unfortunately the shoes were all scratched up but had no choice but to keep them as they turned up late in the day and they were to wear the next day and every where around us were sold out”
Helpful Report
Posted 7 years ago
Dear Nikki, Thankyou for your review. Items are checked rigorously prior to dispatch, they may have been on display in stores and potentially tried on however this should not effect the quality. Naturally we are disappointed to hear your feedback and please be assured we will forward your comments to the relevant areas. Our Customer Service Team are available 7 days a week and as late as 8pm, do not hesitate to get in touch on ou telephone number 0345 241 7742 or send an email across to sales@clinkard.co.uk Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Good service and delivery. I bought these shoes on the recommendation of other customers, unfortunately these shoes are not as comfortable as I expected them to be. I wore them all day at work and my feet were incredibly sore afterwards. Great shoes for short periods of time.”
Helpful Report
Posted 7 years ago
Thank you for your review. We are sorry to hear that these shoes were not as comfortable as you would like. Maybe after wearing them for a few days around the home, they will soften to your foot and feel a lot more comfortable for you. Your comments will help others so thank you for taking the time to let us know of your experience. With regards, Janice Ruddock - customer services
Posted 7 years ago
B Lambert-Hill
Verified Buyer
“Charles Clinkard didn't actually make me happy, I had been looking for a particular pair of boots by Gabor, they advertised them but when they arrived the were the wrong ones and unless I could return them to a Clinkard shop I was expected to pay for the return. Not good enough”
Helpful Report
Posted 7 years ago
Hello Barbara Thankyou for your review. We are sorry to hear that you received the incorrect boots. Items are checked prior to dispatch and it is disappointing you received this pair. As the boots were not theitem you ordered we would of course been able to assist you with your return however we can see now that these have been taken into store for a refund. Please be assured we have issued feedback to the areas concerned and hope you will return in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
S Evans
Verified Buyer
“Fast delivery and friendly, competent staff However it would be better to have free returns policy. I spent £11 returning boots when you did not have the next size u for an exchange, meaning it cost me £11 for nothing.”
Helpful Report
Posted 7 years ago
You can use our onlne facility to return your order. For £4.49 you can return up to 10 kilo of goods via collect + and an address is given to a store near to you home where you can drop off the parcel. This would allow you to send back several pair at the same time, or you could return to any Charles Clinkard store. We hope that this will be useful information for future orders that you may need to return. With regards Janice Ruddock - customer services
Posted 7 years ago
D Kelly
Verified Buyer
“one of the two pairs of shoes I ordered was clearly scuffed at the front. the delivery speed was fine. the clarity of colour could be better on your website.”
Helpful Report
Posted 7 years ago
Thank you for your review. If you would like to call us on 0345 241 7742 we would be happy to discuss with you the condition of the shoes that you have received. Sometimes a pair of shoes may have been tried on in store but they should all be checked for condition before sending out. Please be assured that we will ask our dispatch team to be more vigilant. WIth regards, Jancie Ruddock - customer services
Posted 7 years ago
A Dixon
Verified Buyer
“Service was very good but the product was not”
Helpful Report
Posted 7 years ago
Thank you for your review. We are sorry to hear that you do not like the product. You can return unworn items for up to 35 days for a full refund. After this time you would be offered and exchange or credit note. We do hope that you will return for a refund if you do not like the product. WIth regards, Jancie Ruddock - customer services
Posted 7 years ago
Anonymous
Verified Buyer
“It was simple And easy shopping”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. As we pride ourselves on providing excellent customer service we are disappointed that we were only able to score three out of five for you. We would be delighted to know how we can improve this score, please reply to this review or call 0345 241 7742, we are available 7 days a week. and as late as 8pm Mondays to Thursdays. You are also welcome to email sales@clinkard.co.uk. Kind Regards Nicola Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“A little frustrating actually! Attempted to purchase a pair of Peter Kaiser shoes in York. At the till discovered the heal was scuffed. The assistant kindly offered to order another pair and have posted home for meFOC. Great! Shoes arrived but again scuffed. At the Leeds store the manager was helpful and agreed to order a further two pairs as a precaution but when they arrived one of those was imperfect. Eventually I bought a perfect pair, two trips into Leeds later!! Far from satisfactory!”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Items are sourced from the warehouses and stores, they may have been tried on our on display but the quality should be as you would expect. We are sorry for the inconvenience this caused and are pleased to hear you were finally able to get hold of a perfect pair. It is very disappointing to hear of the concerns and please be assured we have fed back your comments to ensure this does not occur again in the future. If you do need to get in touch to discuss this please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
C Codling
Verified Buyer
“Good service, fast delivery but did not like having to pay return costs, most companies have a free returns policy”
Helpful Report
Posted 7 years ago
Dear Chris Thankyou for your review. We appreciate all feedback from our customers as it helps to provide a true reflection of the service offered by Charles Clinkard. Whilst we offer free delivery with our orders with item dispatched within 2-5 working days, we currently do not offer free returns. Returns can be taken into a Charles Clinkard store and you can also opt to use Collectplus at a charge of £4.49 which is up to 10kg in weight and is a more convenient option as you can drop off the item in your own time and also track the return. You can also use Royal Mail , they offer multiple services at different rates. Please be assured we take on board all commentsand we may opt to offer a free returns service in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
J Walker
Verified Buyer
“Not entirely the shoes do not seem to be right maybe seconds”
Helpful Report
Posted 7 years ago
Hello Joan Thankyou for your review. Your order for the Lotus shoes were sent directly from the manufacturer and it is very disappointing to hear that you felt the shoes were not in the condition you would expect. We have emailed you via your order with reference to the above and look forward to your reply. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“It didn't particularly”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Would you be able to let us know how we can improve your review? We appreciate all feedback from our customers however as we havent had any update from you direct we are unaware of how we can assist. We look forward to receiving further information and to resolving any queries you may have. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Delivered on time”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Is there anything we can do to improve your review? Please call 0345 241 7742, we are available 7 days a week and as late as 8pm Mondays to Thursdays. We look forward to any further feedback. Kind Regards Nicola-Customer Services
Posted 7 years ago
E Wyn-Jones
Verified Buyer
“I will not be buying shoes on line ever as return postage is not free and would cost a fortune to post unless one lives near one of your shops”
Helpful Report
Posted 7 years ago
Dear Eirlys, Thankyou for your review. We currently offer free delivery however not free returns at this time. Please be assured your comments regarding this have been recorded and the time you took to write your review is appreciated as this helps to givea true reflection of the customer experience. We have noted the Shrewsbury store is near to you however you can also opt to return the items via Collectplus which is £4.49 for 10KG and this is ideal for larger items/multiple orders and is also much more convenient if you cannot reach a Post Office. If we can assist further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Tried to get these boots in our town but did not have the size. Very pleased with the service it was very prompt.”
Helpful Report
Posted 7 years ago
Thank you for your review, we are very pleased to ehar that you were happy with our service and hope that you will use us again. With regards, Janice Ruddock - customer services
Posted 7 years ago
Anonymous
Verified Buyer
“The shoes are lovely but the delivery awful. After ordering the shoes I rang to ask that the shoes were not thrown over a side gate. They were delivered by DPDLocal and were thrown over the yet high gate and landed between a shed a were under an outside tap. I responded to two texts from DPDLocal asking where I wanted to have the parcel delivered and responded by saying a neighbour. This was ignored. If people are to continue with online ordering the companies need to be more demanding of the couriers”
Helpful Report
Posted 7 years ago
Hello, Thankyou for taking the time to leave your comments. DPD are an extremely good service which we use to delivery our customers parcels. It is not acceptable that they threw your parcel in such a way that could have caused damage to your purchase. We have spoken to you regarding this in more detail and we apologise on the couriers behalf. Please be assured we have contacted them regarding this and the driver in question will have been informed. We are available 7 days a week from 8.30 pm and as late as 8pm Mondays to Thursdays on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
A Chadwick
Verified Buyer
“The slippers looked used slightly. And were not packed neatly as if they had been returned before. Although they were ok I felt let down by packaging and also a dirty mark on sole of one slipper.”
Helpful Report
Posted 7 years ago
Dear Anne, Thankyou for taking the time to leave your review. Items are sourced from the warehouse and stores, they may have been on display or tried in however this should not affect the quality or look of the product. It is disappointing to hear the packaging was untidy and we have fed these comments back to the dispatch team to ensure they take more care. We hope you will give us another opportunity in the future and if we can offer assistance please do not hesitate to get in touch. Kind Regards Nicola-Customer Services Advisor
Posted 7 years ago
Anonymous
Verified Buyer
“They didn’t! Customer service not great - would be good to have smiling staff!”
Helpful Report
Posted 7 years ago
Thank you for taking the time to leave a review. We are very sorry to hear that the staff in the store that you visited were not smiling. We do believe in a good customer service and encourage our staff to smile as this is the first contact between customer and staff. You do not say which store that you were in and would like to address this for you and for future customers. Please can you email us at customerservices@clinkard.co.uk or call us on 0345 241 7742 with a little more detail. We do apologise that you have had this experience and hope that it will not put you off visiting Charles Clinkard in the future. With regards, Janice Ruddock - Customer services
Posted 7 years ago
Anonymous
Verified Buyer
“The boots looked ok but were not leather, it would help to have had a description including the materials they are made from, or even just the symbols.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. When listing our products we try and include as much information as possible, we are sorry the details for the GRS Blanc were limited and have asked for this to be updated. If you do have any queries about a product in the future, do not hesitate to call us on 0345 2417742, we are available 7 days a week and as late as 8pm Monday to Thursdays. Kind Regards Nicola-Customer Services
Posted 7 years ago
J
Verified Buyer
“By sending my order by Royal Mail, 1st class, after DPD failed to find my house then sent the order back without following the delivery request to make a second delivery to a drop off shop. They just returned to Charles Clinkard. Suggest CC use a different carrier.”
Helpful Report
Posted 7 years ago
Dear Jean Thankyou for your review. DPD are an excellent courier service and it is very disappointing that they were unable to locate your address. We have looked into this further for you and a request is clearly stated for your parcel to be left at the DPD Drop off shop of your choice. This was not followed through and the parcel arrived back at our Main Office. We arranged delivery for you and are pleased to hear you have now safelt received your items. Please accept my apologies on behalf of the courier DPD, we have let them know how disapointed you were with the experience. If we can help further in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,083 reviews
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