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Charles Clinkard Reviews

4.8 Rating 49,077 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,857
 Metrics Info
4.8
Based on 49,077 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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Anonymous
Verified Buyer
“Polite staff.Prompt service”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Is there any thing further we can assist with to increase your review score? Please do give our friendly Customer Services Team a call on 0345 241 7742, we are available as late as 8pm Monday through to Thursdays. Kind regards Nicola-Customer Services
Posted 6 years ago
C Turner
Verified Buyer
“The difficulties started when I tried to get the label for the return of the shoes as neither pair fitted. The sales person was excellent, unfortunately the shoes didn't fit. I got to the end of the returns procedure, confirmed payment to Collect Plus but could not get the label. A member of your Customer Services staff couldn't help, but gave me their 'phone, which is not manned. So I shall have to take to the Post Office and pay again.”
Helpful Report
Posted 6 years ago
Thank you for your review. We were sorry to hear that you have been unable to get in touch with Collect + with regards to the payment of your label with them. We have your contact details and will let you know the number that you need to call to contact Collect +. We were really happy to hear that you have had an enjoyable sales experience and hope that you found something that is more suitable for your requirements. With regards, Janice Ruddock Customer services.
Posted 6 years ago
Anonymous
Verified Buyer
“This is the third pair of shoes I have bought from you and unfortunately they all went to my friends due to inappropriate sizing. I suggest that each pair of shoes should be labelled by its original size and English size or vice versa.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. As we stock a large range of continental brands, there is no uniformity in size conversion, its difficult to make a comparision between each shoe especially as the manufacturing process can be different. Before purchase you are welcome to drop us a line here by emailing help@clinkard.co.uk, we can then assist you in your choice and offer further details to help you make an informed choice. We are sorry you were disappointed and appreciate your feedback, if we can assist further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“The shopping experience was fine but the DPS delivery was a let down. I left instructions to leave in a secure place which was ignored . The card left said we will deliver tomorrow, waited in then had a closer look at the card and in smaller writing it said Monday to Friday. Why not leave a weekend card on the Friday that says will deliver Monday. When my item arrived the box was damaged the item was ok but had lost one of the decorative stones which I glued back in place.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry you were disappointed with your delivery experience. Please be assured we have raised your feedback internally with DPD for them to investigate. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“They look lovely I got them for my daughter to wear but she haven wear them yet. So I don't know if are comfy”
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave a review. We are pleased to hear that you like the shoes and hope that your daughter finds them very comfortable. With regards, Janice Ruddock Customer services
Posted 6 years ago
M ST CLAIR DOWN
Verified Buyer
“the communication with telesales staff was good and they were helpful”
Helpful Report
Posted 6 years ago
Hello Mandi Thankyou for your review. We note that altough your feedback is fantastic there is only a three star score. Is there anything we can assist with on this occasion to help improve this? You can call 0345 241 7742, the lines are available 7 days a week and as late as 8pm Monday to Thursdays. Kind Regards Nicola-Customer Services
Posted 6 years ago
A Phillips
Verified Buyer
“Estimated delivery time was met, but it certainly wasn't worth paying for Express Delivery, as the express timeframe is several days and not next working day. Sadly shoes didn't fit my child and so I had to return the shoes via recorded delivery, and at my own expense.”
Helpful Report
Posted 6 years ago
Hello Annie, Thankyou for your review. Express delivery is dispatched within 2-3 working days however this does not include weekends. We are sorry you were disappointed with this service. Returns are payable by our customers or you are welcome to return to a Charles Clinkard store if one is near to you. We have contacted you seperately regarding your disappointment and hope we can restore your faith in shopping with us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Reviewer
“They were ok but had no comfort to wear they had no bounce felt hard . I,also payed a fee for next day delivery but waited days for a email to say they were shipped so really it's not next day delivery”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. The Clarks Tealite in Silver are an online only item and when placing your order the options for the delivery time should only have been standard 2-5 working days. We have checked this again today to ensure the service we can offer is reflected accurately and appreciate you bringing this to our attention. We have contacted you directly regarding this and are sorry for any inconvenience caused. Kind Regards Nicola-Customer Services
Posted 6 years ago
D Gash
Verified Buyer
“All was good but was disappointed my 15%summer15 code was used if I ring to query can thi be rectified?”
Helpful Report
Posted 6 years ago
Hello Diane, Thankyou for your review. We have contacted you directly via your order with regards to your query. We look forward to speaking to you. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Handbag which matched shoes”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We have contacted you via your order regarding the comments above to offer further assistance. We look forward to speaking with you. Kind Regards Nicola-Customer Services
Posted 6 years ago
N Shillinglaw
Verified Buyer
“Happy with my purchase but your website isn't very good and had to ring a member of your staff . She was very helpful and located my reward vouchers . This wasn't easy and it should be .”
Helpful Report
Posted 6 years ago
Hello Norma Thankyou for your review. We are sorry you were unable to complete your query online and please be assured your feedback has been passed on to our Specialist Team to look into. We are pleased our friendly Customer Services Team were able to assist and hope you will continue shopping with us in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
H Hewitt
Verified Buyer
“The shoes are too big and you have to pay postage to return them. Most companies give free returns these days so I wint be shopping at Charles Clinkard again”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Our standard free delivery is a popular choice with our customers, with no minimum spend you can receive your items within 5 working days. Currently we ask customers to pay towards returns, items can be taken into a local Charles Clinkard store, Royal Mail offer a variety of services and Collectplus is £4.49 for up to 10KG in weight, ideal for larger items and multiple returns. We are sorry you were disappointed, your feedback is appreciated and helps reflect the true service we offer. We may look to adjust the returns in the future Our Customer Services Team are available on 0345 241 7742 and lines are available as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Received my order quickly”
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave a review. We are pleased to hear that your order was quick to reach you. With regards, Janice Ruddock- Customer services.
Posted 6 years ago
J Hankey
Verified Buyer
“Good product, prompt service & delivery - Thankyou !”
Helpful Report
Posted 6 years ago
Hello John Thankyou for your review. We are pleased to hear you received you product and the experience was very positive however how can we help to increase your rating? If you can give us a call on 0345 241 7742 or send us an email at help@clinkard.co.uk we will of course assist you. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Staff seemed hostile towards us in the Guildford branch on the Sunday we purchased”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave us feedback on your recent visit to our Guildford store. We pride ourselves on the experience our customers receive in store, so it is very disappointing to read you didn’t experience this! Our Guildford branch only ever receive positive feedback, so this is something we very much want to investigate and ensure doesn’t happen again. I have passed all your comments over to the store manager at Guildford to address the concerns you raised. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
D Rosettani
Verified Reviewer
“Hello:) if ever asked again in regards to extra charges ..This is what I was charged by Canada Customs .... $22duties $13taxes $10 handling fees . To be exact it was an extra $52.18:( I do love these shoes but see this as way more than I would have paid for the shoes. I just thought I would share this information with you Thank you”
Helpful Report
Posted 6 years ago
Hello Debbie Thankyou for your review. We appreciate your comments and also the information kindly provided. We have contacted you seperately regarding this and look forward to assisting you in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
S Burns
Verified Buyer
“The sandals I ordered were much more “blingy” than they looked in the picture and were not me at all so I’ve had to return them. £4.49 to return via Collect Plus is excessive to me and I won’t be ordering from you again. Disappointed.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We offer free delivery which is dispatched within 2-5 working days. There is no minimum spend and it is a very popular choice with our online and instore customers. We currently ask customers to pay towards returns, items can be taken into one of our Charles Clinkard stores for an exchange or a refund. Additionally there are services such as Collectplus which is £4.49 for up to 10KG in weight. Royal Mail also has extra options which are convenient and cost efficient. We appreciate your feedback as it reflects the true level of service offered by Charles Clinkard, please be assured we will look into our returns policy in the future. If we can offer assistance do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“I have not received the the item I ordered yet”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We have contacted you via your order to discuss the above further. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“I managed to buy a pair of sandals and a pair of shoes but not from the local store which could only offer me two pairs in size 9 as most of their stock had been recalled. Ordered online and were delivered while I was away which meant a round trip of about 10 miles. I think that in May when you are looking for sandals they should be available. I was told the best time to shop would have been in February. Apparently this is being driven by the manufacturers, but it’s very annoying for customers! Also why can the store not have the same access online as customers st home? They could not find what I wanted in the store so I had to log in at home. Otherwise lovely comfortable footwear and great service, thank you, from me and my feet!”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We appreciate all feedback from our customers as it helps to reflect the true level of service offered across our stores and online. Please be assured we are consistently reviewing the stock we offer and we can fully understand your frustration regarding the availability of styles. If we can assist further do not hesitate to contact us on 0345 241 7742, the lines are available 7 days a week and as late as 8pm Monday through to Thursdays. We hope you will return to us in the future and look forward to any queries you may have. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“The items ordered arrived in a fair time,well wrapped although the plastic outer bag and one shoe box had been damaged. However, one pair of shoes had to be returned and you pay for the postage of returns”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Items are checked prior to dispatch and we are sorry your products did not arrive in the condition you would expect. With regards to our returns, we offer a flexible free delivery service which is dispatched within 2-5 working days. You also have no minimum to spend however we do ask customers to pay towards the returns. Returns can be taken into a local Charles Clinkard store, via the Post Office where various services are available. Additionally you can opt to use Collectplus which is £4.49 for up to 10kg, If we can offer further assistance please do not hesitate to call us on 0345 241 7742, our lines are available 7 days a week. Kind Regards Nicola-Customer Services
Posted 6 years ago
Charles Clinkard is rated 4.8 based on 49,077 reviews
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