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Charles Clinkard Reviews

4.8 Rating 49,883 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,864
 Metrics Info
4.8
Based on 49,883 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
T Childs
Verified Buyer
“The shoes were delivered in the time stated”
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave a review. WIth regards, Janice Ruddock Customer services.
Posted 6 years ago
Anonymous
Verified Buyer
“You sold me the goods that I wanted for the price shown on your website. Interestingly you don't ask why I have only scored you as "acceptable". My reason for this is the delivery company that you used (Royal Mail). I had put a delivery instruction of leaving the goods with a neighbour who is always in, but Royal Mail put a card through my door saying that I had to go to the local sorting office within a certain time frame to claim the item. I had gone on holiday but came back before the deadline. If I hadn't the goods would have been returned to you apparently. Performance of Royal Mail? One star.”
Helpful Report
Posted 6 years ago
Thank you for your review, we are really sorry that this has happened, we do use Royal Mail but we also use DPD which would have left in your safe place for you. If when you place any future orders, if you could email or telephone us to request a DPD delivery. You can contact us on 0345 241 7742 where we would add your instruction to your order. We were pleased to hear that you were able to collect your order and can understand your frustration. I hope that this helps for the future. With regards, Janice Ruddock Customer services.
Posted 6 years ago
K Furnell
Verified Buyer
“Shoes are of high standard. I’m was disappointed with delivery.”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry to hear that you were disappointed with your delivery. We are unaware of any problem and happy to see that it has been resolved. We are pleased to hear that you are happy with your shoes. With regards, Janice Ruddock Customer services
Posted 6 years ago
S Plant
Verified Buyer
“I was sent the Barbour loafers but you could tell the right shoe was a display shoe and had been on display a while. When I compared it to the left the right one at the back was worn down considerably possobly due to people trying it on often.”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry to hear that you have received shoes that are not of a suitable quality to have been sent out. We do sometimes have shoes that may have been tried on, but they should all be quality checked before sending out. Please be advised that we will inform our dispatch team to be more vigilant to avoid disappointment. We are genuinally sorry for your inconvenience. With regards, Janice Ruddock Customer services
Posted 6 years ago
Anonymous
Verified Buyer
“Booked appointment so didn't have to wait.”
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave a review, we hope that your appointment went well and thank you for your custom. With regards, Janice Ruddock Customer services
Posted 6 years ago
N GIBBS
Verified Buyer
“Item received as described, however delivery time was poor and unfortunately shoes have proved uncomfortable since I have worn them so therefore unable to return.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Our standard delivery which is free of charge is dispatched within 2-5 working days. There is an option for Next Day delivery on some items however the item would need to be available in our warehouse to be able to process this. When purchasing a new brand of shoes, we recommend trying them around the home first for a number of days to establish if they are suitable. We offer 35 days to return an item unworn for a refund/exchange however would be unable to accept back shoes which have been used. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
P Foster
Verified Buyer
“Disappointed with my order delivered by post. It had the wrong colour handbag in. Had to do a 50 mile round trip to exchange. Couldn't wait for posting back and new one posting to me. I did spend a lot of money, but no offer of a voucher!”
Helpful Report
Posted 6 years ago
Hello Patricia, Thankyou for your review. We have checked into the order for you and can see our Customer Services Team issued a label to assist with returning your bag without additional cost to yourself. We are sorry for the inconvenience caused and please be assured we have raised this internally and externally to ensure this does not occur in the future. Naturally we are disappointed and hope we can restore your faith in Charles Clinkard. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
C Webber
Verified Buyer
“Nice range to choose from”
Helpful Report
Posted 6 years ago
A Jenkinson
Verified Buyer
“My daughter was measured 8.5, the lady try some shoes on and said they fit I will put them behind the till, I later checked these shoes and they were a 8. Had I not questioned we would have bought the wrong size.”
Helpful Report
Posted 6 years ago
Hello Adele Thankyou for your review. We are sorry for the initial confusion within store and can see you have now received the correct pair of childrens shoes. We have passed over your feedback to the Meadowhall store and appreciate the time you took to leave your review. Kind Regards Nicola-Customer Services
Posted 6 years ago
M Newton
Verified Buyer
“Not a positive outcome as odd shoes can in post”
Helpful Report
Posted 6 years ago
Thank you for leaving us a review. We are sorry that you received shoes that were odd. I can confirm that your second pair is on its way to you and should reach you very soon. We hope that you will accept our apology for your inconvenience and find that this time, the shoes are perfect for you. With regards, Janice Ruddock Customer services
Posted 6 years ago
Hello Mandy Thankyou for your review We understand from your new order that a request was made to check the insoles as your previous order received did not match. On going into your new order we can see that we double checked the shoes and ensured that a matching pair were posted out and these should be with you any day now. We are sorry for the original confusion and hope everything is just right with your new pair. If we can offer furthr assistance please do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Reviewer
“Paid for gift wrap as for a birthday present for friend. It came unwrapped and in a battered box . Although I phoned and got my £2.99 refunded. It has put me off ordering again.”
Helpful Report
Posted 6 years ago
Thank you for your review. We are really sorry that this has happened. The instruction for gift wrap is on your order and unfortunately has been missed by the dispatch team. Please be assured that I will ask them to be more careful to avoid disappointment in the future. We do hope that you will order again in the future where we can show you how efficient our service can be. With regards, Janice Ruddock - customer services I sincerely apologise and hope that you will order from us again in the future where we can show
Posted 6 years ago
Anonymous
Verified Buyer
“like the stock but will not purchase again on line because returns are not free, All other companies I deal with are.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your message. As you've suggested, returns are at your own cost however, you can send items back to us via Collect + for as little as £4.49 or return to one of our branches. I hope this information helps. Kind regards, Rosie, Customer Services.
Posted 6 years ago
S Pearce
Verified Buyer
“I purchased the shoes in a sale. I wasn’t informed they were either returned or ex display. They had a sale sticker in the bottom of one shoe, each shoe was laced differently, the spare ‘pair’ was one lace and both shoes had wear marks on the soles. Most importantly the uppers were marked up too. It didn’t help that they were put in a box without any tissue between them. Really quite poor. If I had time ( imminent wedding ) I would have returned them. I thought the price was good, but I expected new shoes. I’d really like a response from Clinkards- I’m sure this in not how they normally operate, but it was a poor experience for me. :-(”
Helpful Report
Posted 6 years ago
Hello Steven Thankyou for your review. Items are sourced from stores as well as our warehouse, any concerns with the quality of the pairs of shoes should be raised during our rigorous checking procedure and we are disappointed you received this particular pair. We contacted you recently regarding this however have not had a reply. We have sent further information across today and look forward to assisting you further. Kind regards Nicola-Customer Services
Posted 6 years ago
S Cain
Verified Buyer
“The Gabor shoes are lovely. They arrived quickly, were well packed and are a good fit. However the Van Dal shoes had a label saying 'display' on them, one shoe had clearly been tried on a few times and both were tight despite being classed as a wide fit,”
Helpful Report
Posted 6 years ago
Hello Su Thankyou for your review We appreciate your feedback regarding the speed and efficency of your order however are disappointed to hear that the Van Dal were not up to the standard you would expect. We have contacted you regarding this and hope we can restore your faith in online shopping with Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 6 years ago
J West
Verified Buyer
“Good selection of sale shoes at good prices, however it took nearly one week to be delivered to my home.....!”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Standard delivery is free and dispatched within 5 working days, this does not include the weekend I am afraid. I have checked the order and can see this was dispatched on the 4th working day for you on a overnight service. We are disappointed with your review however appreciate your feedback as this helps to reflect the different level of service that we offer. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
M Shahid Ali
Verified Buyer
“Not yet let see I have requested for return thanks”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We look forward to receiving your return and processing any further additional requests that you may have. We hope we can raised the rating you have given and if we can help with any queries please do call 034 5241 7742. Kind Regards Nicola-Customer Services
Posted 6 years ago
M Lucas
Verified Buyer
“Nice items well packed.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your email. We are pleased that you enjoyed your recent purchase however are disappointed we did not quite hit the mark. If there is anything we can do to assist please do give us a call on 0345 241 7742. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Watch out - spent time figuring out which Saltwater size I needed, but Clinks sizing translates this into UK sizes! Too big and have to return”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We have included details on the Saltwater style within the description to assist customers with their decision. As they are a US brand, the sizing on the sole and box will reflect this however we can understand this would be confusing. If you call our Customer Services Team they can offer advice on the range and provide more information regarding the sizing, the telephone number is 0345 241 7742, lines are available 7 days a week. We appreciate all feedback from our customers as this reflects the true level of service which is offered. We are sorry that on this occasion we did not meet the high standards you would expect, we hope we can restore your faith in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
V Ryley
Verified Buyer
“The bag that I ordered for my granddaughter is lovely.Sadly the shoes that I ordered for myself were later removed as out of stock so a little disappointed.”
Helpful Report
Posted 7 years ago
Hello Valerie, Thankyou for your review. The Heavenly Kylie were a low stock item, this means there are around five pairs or less left in the company. We are sorry we were unable to fulfill this for you and can understand your disapppointment. We are pleased to hear your grand daughter loved her backpack and if we can help further please contact our friendly Customer Services Team on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
R Diwan
Verified Buyer
“I ordered a pair of sandles for my daughter which turned out to be slightly small . So upon returning the item and asking for one size up, the only thing i received was an email saying my money has been refunded into my account,full stop. i did go back to their website to see whether or not they did have the size i requested, and yes it was available but i chose not to place an order after that.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We have checked your order for you and on receiving the return, our Customer Services Team looked into what stock was available and unfortunately at that time, the size was out of stock. We forwarded an email to let you know and that we would refund, we are sorry if this was not received. It may have gone to an alternate folder such as a Spam or Junk email folder. As we receive stock on a daily basis however on rechecking the availability of the size 36 which was requested I am afraid this is not available. We are disappointed to hear your feedback and hope you will order from us again in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,883 reviews
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