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Charles Clinkard Reviews

4.8 Rating 49,083 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,866
 Metrics Info
4.8
Based on 49,083 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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E Harris
Verified Buyer
“I simply did not like the look of the shoes (the colour looked different) and the zip was hard to undo. Disapointed this time.”
Helpful Report
Posted 7 years ago
Thank you for your review. We are sorry to hear that you were not happy with the shoes that you ordered and hope that you have found an alternative shoe that is suitable for your requirements. With regards, Janice Ruddock - customer services
Posted 7 years ago
L Haywood
Verified Buyer
“Delivery was very quick and free but had to return wide calf boots as I couldn’t get my foot in them - not wide fit and it cost me £6 postage to return.”
Helpful Report
Posted 7 years ago
Thank you for your review. We are sorry to hear that your boots were not suitable and that you have had to return them to us. We do offer a collect + label on our website for £4.49 that will cover up to 10 kilo of returns or you can take back to any Charles Clinkard store. Any exchanges will also be sent out without any payment charge. We do hope that you find something suitable to your requirements. With regards, Janice Ruddock - customer services.
Posted 7 years ago
Anonymous
Verified Buyer
“The service was good,but found the website froze at the moment when I wanted to change the address.I rang the call centre and made my order that way.”
Helpful Report
Posted 7 years ago
Hello, Thank you for your review. We are sorry to hear you experienced a problem when using our website. However, we are pleased to hear you were able to complete your order via our customer services team. We hope you are pleased with your recent purchase and if you require any assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“It didn't. The web page I looked at for my boots wouldn't show me a picture of them but as the previous page had a picture I bought them anyway. Then when they arrived they were the wrong colour. A different colour from the ones on the page I saw them. I have had to send them back and am waiting for a replacement pair. I then might be able to give you a better writeup.”
Helpful Report
Posted 7 years ago
Hello, Thank you for your feedback. We are sorry to hear you had experienced a problem when using our website. We will pass your feedback onto our Website Team, as we want to make sure our website is as user friendly as possible. I can see your exchange is being processed and we will aim to get this out as soon as possible for you. If you require any assistance please do not hesitate to contact us. Kind regards, Demi Bandeira, Customer Services
Posted 7 years ago
E Martin
Verified Buyer
“Sadly too narrow. Have had to pay post to return, I don't have a printer for label to take to drop off free.”
Helpful Report
Posted 7 years ago
Hello Elaine, Thank you for your review. We are sorry to hear your purchase was unsuitable for you. We do not offer free returns as stated in our Terms and Conditions, as we offer a free delivery service. You can return an order to a Charles Clinkard store. We hope you find an alternative item which is more suitable for you and if you require any assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Quick delivery”
Helpful Report
Posted 7 years ago
Hello, Thank you for your feedback. We are pleased to hear you are happy with the delivery of your order. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services
Posted 7 years ago
T JAMES
Verified Buyer
“Boots are lovely - sizing not quite right - I ordered my usual size 5 - too small - Debenhams free return. Then I tried to order 5.5 - not in stock so ordered a 6. then the 5.5 came in stock - as I love these boots and did not want to miss out, I ordered these as well - I didn't realise I had to pay return postage. The size 5.5 fitted fine so returned the 6 at a cost of £11. I emailed your company and did not like the general offhand response. I now have got a refund from paypal for the postage. Your customer service not very good considering I did keep one pair.”
Helpful Report
Posted 7 years ago
Dear Theresa Thankyou for taking the time to leave your review. Currently we offer a free delivery service which gives our customers the flexibilty to order as little or as much as the require without an additional charge (This is for the standard delivery) however we do ask customers to pay for the returns. Returns can be taken into a local Charles Clinkard store or there are other options such as Collectplus-this service offers 10KG for £4.49 which is ideal for larger items such as boots and also if there are multiple products on the order. Please be assured consistently take customers views on board as it helps to ensure an accurate reflection of the service that we offer, your comments regarding returns have been passed over to the team to look into in the future. We are very sorry you are disappointed and hope you will consider returning to ourselves in the future giving us the opportunity to turn this experience around for you. If you have any questions in the future please do not hesitate to call 0345 241 7742, we are available 7 days a week and as late as 8pm Mondays to Thursdays. Kind Regards Nicola-Customer Services
Posted 7 years ago
J Stanton
Verified Buyer
“They found me a pair of shoes that fitted which is not an easy task. However, the large fly in the ointment is that returning the shoes which did not fit cost me over £12 at the post office. Most other retailers I deal with for all my shopping needs do not charge postage, and this will obviously influence my choice of shoe suppliers in the future. Staff on the telephone very kind and helpful”
Helpful Report
Posted 7 years ago
Hello Joan Thank you for taking the time to leave feedback. Unfortunately as a retailer we have made the decision to offer free delivery and not free returns. This is something we review regularly though and your feedback is useful to aid us with our review. In the meantime, on our returns policy page we do suggest Collect+ as a returns method, which has a cost of £4.09 and this covers returns up to 10kg - which would have easily covered your return. There's a link in our returns section, which you may find useful in the future. I am pleased that you have been pleased with other aspects of the service and I hope with these in mind you will shop with us again in the future. Kind regards Sam, Customer Services Manager
Posted 7 years ago
Anonymous
Verified Buyer
“The shop I visited didn't have my size but just as I was leaving the shop a male assistant, not the one who served me, quipped that I was missing out on not buying them. Very annoying because they were too small!! Am I expected to buy too small boots?”
Helpful Report
Posted 7 years ago
Thank you for getting in touch - I am sorry we didn't have the size you were looking for in store at the time! I am, however, pleased we were able to get a pair to you and hope you're happy with your purchase. Thanks Customer Services
Posted 7 years ago
M Jones
Verified Buyer
“One pair of shoes was great, the other not”
Helpful Report
Posted 7 years ago
Dear Marilyn Thankyou for your review. We are sorry to hear that you were unhappy with the second pair on your order. On checking the details of your return, these were returned as too small. Are you able to advise if there were any further concerns we can look for with regards to the Rieker Chain? We look forward to your update. Kind Regards Nicola Tyrrell-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Nice boots but faulty zip on one and too wide”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are pleased to hear that you enjoy your recent purchase however are disappointed that the zip is faulty. We have contacted you via your order with further information and look forward to your reply. Kind Regards Nicola Tyrrell-Customer Services
Posted 7 years ago
R Peter Briscoe
Verified Buyer
“I order these extra wide boots I thought they looked really nice, but they were not wide enough for me so I had to send them back. I wish the manufactures would make fashionable boots extra wide. Even though I need a wide fit I still would like nice looking boots!!!”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry you were disappointed with your recent purchase of the Remote Birch boots. These are listed as an extra wide fit and it could be this style was not suitable for you. If you check the link below this will give you a list of Extra Wide boots we offer: https://www.charlesclinkard.co.uk/women-c1/boots-c3/extra-wide-t167 Additionally if there are other styles you would like us to check for you do not hesitate to contact us on 0345 241 7742, we are available 7 days a week and as late as 8pm Monday to Thursday. Kind Regard Nicola Tyrrell-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Eventually (!) getting in stock what I wanted, but rather than personally advising me I had to keep checking their general emails.”
Helpful Report
Posted 7 years ago
Thank you for your review. We do have a facility where we can inform you by email when an item is back in stock, you just put your email address onto the item that is out of stock. Unfortunately we are unable to contact customers individually. We are sorry to hear that you are disappointed in our service and hope that the information that you did have, enabled you to find the shoes that you were waiting for. With regards, Janice Ruddock - customer services
Posted 7 years ago
Anonymous
Verified Buyer
“Delivery quick and as promised”
Helpful Report
Posted 7 years ago
Thak you for your review. We are pleased that you arte happy with our service. With regards, Janice Ruddock - customer services
Posted 7 years ago
W WOOD
Verified Buyer
“2 left boots delivered and different sizes!!!!!!”
Helpful Report
Posted 7 years ago
Thank you for taking the time to leave a review. We are sincerely sorry that you received an incorrect order and can see from your order that we have arranged for those to come back to us and sent a new pair out for you. We apologise for any inconvenience and hope that you are happy with your purchase. Kind regards, Caitlin Thompson - Customer Services
Posted 7 years ago
D Taylor
Verified Buyer
“I ordered a pair of Gabor Ellie ankle boots on the website it did say it was C+ so I asked the question that I'm normally a D fit in other makes I was told that I shouldn't have a problem with the size they were equivilant to a D when they arrived (I was really looking forward to wearing them ) they were a very narrow fitting I was so disappointed I had to send them back my grieve is I had to send them back recorded post and had to pay £4.40 they were definitely not equivalent to a D fit I'm still waiting for my refund I don't think I will be ordering again”
Helpful Report
Posted 7 years ago
Dear Denise Thankyou for your feedback. The Gabor Ellie are a C+ which is a standard comfort fit, included below is their guide to widths from our website. GABOR C = A STANDARD UK FIT, GABOR C+ = A GENEROUS STANDARD UK FIT, GABOR D = A WIDE UK FIT AND GABOR D+ = AN EXTRA WIDE UK FIT Gabor are a continental brand and it is difficult to compare these to other manufacturers as there are many factors that go into the construction of a shoe and how they convert sizes and widths will vary across the world. We are sorry you were disappointed and I have contacted you further via you order with a gesture of goodwill which I hope will restore your faith in Charles Clinkard. I can also confirm the boots were received back and a refund issued on the 6th October 2017, it can take a number of days after this for it to show on the method of payment used. If any further assistance is required do not hesitate to contact us on 0345 241 7742, we are available 7 days a week and as late as 8pm Mondays to Thursday, Kind Regards Nicola-Customer Services
Posted 7 years ago
S Oakes
Verified Buyer
“Having to pay postage to return these shoes costing over £100 not acceptable will not be shopping with Charles Clinkard ever again!!”
Helpful Report
Posted 7 years ago
Hello Sandra Thankyou for your review. We are naturally disappointed to hear you are unhappy to return to us in the future. We do offer a free delivery service which many of our customers advise is more beneficial then free returns. You can return an item to a Charles Clinkard store within 35 days of purchase in an unworn condition, other options such as Collectplus ofer 10KG for up to £4.49 (ideal for larger items or multiple purchase) or you can also opt for other courier services like Royal Mail or Hermes. We can see that we have refunded you back as the boots have safely been received back from you. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
A Press
Verified Buyer
“Immediate access to English speaking consultant on telephone. Very helpful!”
Helpful Report
Posted 7 years ago
Hi Ann, Thank you for your review. We are a UK based firm with many shops across the UK, although we do sell worldwide from our internet store. We are really pleased to hear that or customer service was helpful to you. Kind regards, Caitlin Thompson - Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Bag was a bit wrinkled from packaging,but otherwise it was a good product”
Helpful Report
Posted 7 years ago
Thank you for taking the time to leave us a review. We are sorry to ehar that the bag was wrinkled when you received it, we do hope that this has come out and not spoiled the appearance of the bag. With regards, Janice Ruddock - customer services.
Posted 7 years ago
D Burrows
Verified Buyer
“Unfortunately the sandals arrived not only in an extremely damaged box but the sandals themselves were not packed correctly. Buckles were Undone,there wasno tissue in box around each shoe and the leather strap was frayed.I phoned customer service who were polite and they did offer me a £20 reduction. I accepted this because they didn’t know for certain if they would be getting anymore in stock. I cannot understand how they got through quality control.I’ve since bought another Gabor pair of sandals in same style from another website that arrived as expected in immaculate condition. Although customer service was very helpful I won’t be ordering from you in the future”
Helpful Report
Posted 7 years ago
Thank you for your review. We are sincerely sorry that this has happened and the order should have been quality checked before leaving our dispatch area. Please be assured that we will speak to our dispatch team and ask them to be more careful as we do not wish to disappoint customers by sending out items that are not correctly presented. We are really sorry that this has happened and do hope that you may visit our website again in the future. With regards, Janice Ruddock - customer services.
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,083 reviews
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