Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 50,178 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 50,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 18th August 2025

Charles Clinkard 5 star review on 27th July 2025

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

Charles Clinkard 5 star review on 14th May 2025

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product (slippers) were fine. However, I paid for festive wrapping and it was appalling. The point of of having professional wrapping is that it should be better than I could do myself in terms of style, especially with a company like Charles clinkard. It failed miserably and I was embarrassed to give the parcel to my wife.”

Helpful Report

Posted 8 years ago

HI, Thank you for taking the time to leave a review. We are really sorry to hear that your parcel was not wrapped nicely, we have had so many lovely comments about the way that orders have been wrapped it is very disappointing to hear that yours was not. I have refunded the cost of the wrapping for you and hope that it didn't spoil your gift. Once again I send out apologies for this. With regards, Janice Ruddock

Posted 8 years ago

“I was surprised at the length of time that it took to receive an order confirmation and for goods to be dispatched when paying via Amazon, however, the service was good other than that.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. Your order was placed on the 12th December and we dispatched on the 14th. I can see that you contacted the courier on the 15th to change the delivery address and went to pick up the parcel on the 16th. Our free delivery service can take up to 5 working days maximum to dispatch as stated in the terms and conditions so we are disappointed to hear that you though that this service was slow. We can guarantee an express delivery for £2.99 or overnight for £5.99. I hope that this information helps. With regards, Janice Ruddock

Posted 8 years ago

“My second pair of boots purchased. Width a tiny bit tight for wide fit but quality is top notch and very comfortable to wear”

Helpful Report

Posted 8 years ago

“I was sent the wrong pair of shoes for both of my orders. However the people I spoke to were helpful and once I had sent the wrong shoes back I received the right shoes within 3 days.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are sorry to hear that the incorrect items were sent and thank you for your patience whilst it was sorted out for you. I am please that you were happy with the way we were able to resolve this for you. With regards, Janice Ruddock

Posted 8 years ago

“Wrong size Boot sent. I ordered 2.5 and was sent a size 1. I contacted my local store and made a trip to exchange as I needed the boots for a given date. The store was very helpful but I had to make an additional trip to store which was inconvenient.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review. We are sorry to hear that this has happened, all orders should be thoroughly checked before sending to avoid errors such as this. We could have sent you a label for your return and send out a correct pair for you so apologise that you have had to make a trip that you did not need to. With regards, Janice Ruddock - Customer services

Posted 8 years ago

“Shoes arrived quickly. I ordered 2 pairs but one pair was 2 different size shoes”

Helpful Report

Posted 8 years ago

Hello, thank you for your review. Please can you call us on 0345 241 7742 or email us so that we can rectify this for you at no cost to yourself. We look forward to hearing from you. With regards, Janice Ruddock - customer services.

Posted 8 years ago

“I have a Charles Clinkard shop, in Warwick, literally opposite to where I work. As I have limited lunch breaks to be trying shoes on, I tend to order online and I have in the past, ordered shoes to be delivered into this store for collection. What I have found is that with Store deliveries, the warehouse takes forever to send my orders, more than 5 and up to 10 working days. Therefore on this occasion I paid to have a delivery to my work address. Quite ridiculous, I can see the Clinkards shop front display from where I sit all day !”

Helpful Report

Posted 8 years ago

Thank you for your comments and I am sorry to read about your problem with our instore collection. Delivery into branch should take 2-5 working days so I will look into why your parcels have taken up to 10 working days because this is far outside what store delivery should be taking. I hope you won't give up on this service because it is usually very good and we very rarely get complaints. Hopefully we can get to the bottom of this problem for you and restore your confidence in it for the future. Kind regards Sam

Posted 8 years ago

“Sent the order promptly”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review, we are pleased to hear that you received your order quickly. With regards, Janice Ruddock - customer services

Posted 8 years ago

“Lovely boots but first pair arrived scuffed and with pen on the front so had to take them into the store to exchange. I'll think twice about buying online again”

Helpful Report

Posted 8 years ago

Hello Helen. Thank you for your review. All of our shoes should be quality checked before they are sent out so we apologise that you have received a pair that were not up to our normal standard. We are happy to hear that you were able to take them into store for an exchange. With regards, Janice Ruddock - Customer services.

Posted 8 years ago

“Delivery was quick and no problem returning the item to the shop”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review. We are pleased to hear that you had a good experience when you returned your shoes and hope that you find something suitable for your requirements very soon. With regards, Janice Ruddock - Customer services

Posted 8 years ago

“I was happy with online purchase but I recently had a terrible experience in your Glasgow shop. The last at the checkout was so rude. I picked some shoes and noted that it was a bit faded compared to the partner. I wanted the shoes and explained this discrepancy to the shop assistant. She fobbed me off and said that the leather was dry when clearly it had faded in the sunshine. She put some clear wax on the shoe in a clumsy way leaving blob on the shoes and other parts of it were still dry. I asked her to repeat it as I felt it marginally helped but she refused and told me to buy the wax. I explained that I was buying a new pair shoes and they should be in perfect condition and clearly they were not. She was so bad mannered that I took the shoes and left. It upset my whole day that people are allowed to just stand around and do as little as possible and then give you cheek. I was not stealing the shoes but might as well have done as to the way she treated me.”

Helpful Report

Posted 8 years ago

Hello, Thank you for message. I am sorry to hear about your recent experience in our Glasgow branch, please accept my sincere apologies. Can you please provide us with a contact number so we can call you to discuss? I look forward to hearing from you. Kind regards, Rosie, Customer Services.

Posted 8 years ago

“Originally went in store to buy shoes, gave shop assistant 4 models of school shoes I specifically wanted for my son. She didn't even bother to look at what I wanted! Went off and after keeping us waiting 10 mins came out with every shoe but the one we wanted! Very annoying! Why don't they just tell you so then you can buy the ones you want online!!! I ended up going online and ordering them myself and they came within two days.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. I am pleased to hear you now have the shoes you were looking for. Can you please tell me which branch you visited before ordering online? I look forward to hearing from you. Kind regards, Rosie, Customer Services.

Posted 8 years ago

“Delivered 6 pairs of my favourite shoes to Spain in 6 days including the weekend. Fantastic! Always good! 5 Star!”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. We are pleased to hear you are happy with your shoes and the delivery of your order. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 8 years ago

“Previously loved these slippers,now fit is totally different,width now over wide,therefore unsuitable to wear. Expensive way of trying on your stock as cost £3.95 to return on the recorded delivery you requested. So no point in any exchange.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your comments. We are sorry to hear you are not happy with your purchase. As fit is personal to the individual, we cannot comment on the fit of the slippers. As we are just a stockist of the slipper and do not manufacture them we are unable to comment on whether the width has changed. We will pass your feedback onto the manufacture who can use this for future developments. With regards to returning items, you can return them whichever way is convenient for you. You can return items via Collect Plus and can purchase a label via the returns section of our website. We hope this experience has not put you off shopping with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 8 years ago

“Happy is not the exact word for me.... Disappointed, my order arrived not on the date i expected as a birthday present to a child. I used express delivery n pay extra so in time for her birthday but arrive after the birthday so it makes no sense to me n the bday girl. Express delivery is actually not express.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. We are sorry to hear you were disappointed with delivery of your order. Express delivery is up to 3 working days for dispatch. We do aim to get all orders out as soon as possible and would like to apologise that on this occasion it took the 3 working days to dispatch. We do also offer a next working day delivery option on certain items and this will be offered to our customers where available. We hope this has not put you off shopping with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 8 years ago

“I got the shoes I needed, and reasonably fast.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. We are pleased to hear that you have received your order. If you need any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 8 years ago

“Slow to post (2 days) even though paid extra for quicker delivery. Arrived safe and and nice qulaity shoes. Would use again.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. We are pleased to hear you are happy with your purchase. With regards to delivery, express can take up to 3 working days for dispatch depending where the stock is. We do aim to get all orders out as soon as possible and would like to apologise that on this occasion it took a bit longer to dispatch. If you have any enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 8 years ago

“The way I was dealt with during a mix up of shoes”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. I would like to apologise that your order was mixed up. We are happy that you have now received the correct shoes. If you have any enquiries please do not hesitate to contact us. Kind Regards Demi Bandeira Customer Services

Posted 8 years ago

“Boots arrived quickly but box was damaged and boots were not in perfect condition so needed to be returned. Disappointed on this occasion.”

Helpful Report

Posted 8 years ago

Thank you for your feedback with regards to your boots. We do try to quality check our orders before they go out and apologise that on this occasion that this does not seem to have happened. We are genuinely sorry that we did not have another pair to enable us to do an exchange for you in the store and also apologise for any inconvenience that you have had. With regards, Janice Ruddock - Customer services.

Posted 8 years ago

“Great shoes at great prices but.... Delivery was delayed as the business name was dropped off the address so the courier could not deliver as multiple locations at the address. Please be careful that the whole address is included, it was on the invoice. I had to phone the courier (after waiting in for first delivery) and organise the re-delivery.... a good job I noticed the courier firms emails and rang up.”

Helpful Report

Posted 8 years ago

Hello Elizabeth, Thank you for your comments. Please accept my apologies regarding the problem you have had with delivery. I have passed your comments onto our Dispatch team to ensure something like this doesn't happen again. I am pleased to read you have received your parcel, I'm only sorry you didn't receive it in the first instance. I hope this didn't cause you too much inconvenience and that you're happy with your purchase. Kind regards Sam Customer Services

Posted 8 years ago

Charles Clinkard is rated 4.8 based on 50,178 reviews