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Charles Clinkard Reviews

4.8 Rating 50,180 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,197
 Metrics Info
4.8
Based on 50,180 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
B Lindqvist
Verified Buyer
“I had a problem with the online order, and emailed customer service about it but they never responded to me. It was only after 3 weeks and 3 emails that i finally received a reply.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry you did not receive any of our correspondence. I have checked our sent items and I can see we replied to you on Friday 15th July & Monday 18th July but please accept my sincere apologies if these did not reach you. I can see the issue has now been resolved with my colleague but if I can be of any further assistance, please do not hesitate to contact us. Kind regards, Rosie, Customer Services.
Posted 9 years ago
J Gage
Verified Buyer
“Your website was fine, the only problem was when package arrived the bag was fully open.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear your package was not sealed upon receipt. To date, I can see the item has not been returned nor have you been in touch so I assume the contents of the bag were in good condition? I look forward to hearing from you and please accept my sincere apologies, I will contact the couriers to investigate. Kind regards, Rosie, Customer Services.
Posted 9 years ago
K Daybank
Verified Buyer
“The sandals are greT. However, they came with a nasty sale atickwr on the inside of the show which was difficult to remove and pulled some of the leather insole away. This was annoying and I felt it showed a lack of consideration for the customer.”
Helpful Report
Posted 9 years ago
Thank you for your feedback. We are sorry to hear that the sticker has spoiled the shoe for you The stickers can sometimes fall off if they are on the outside of the shoe so we put them onto the inside so that the customer can see the discount offered. Please accept our apologies that this spoiled your shopping experience. Kind regards, Janice, customer services.
Posted 9 years ago
G Bullock
Verified Buyer
“A real shortage of staff in the Stratford branch. One assistant trying to serve several people at the same time..not what you need when the sales are on..otherwise v helpful.”
Helpful Report
Posted 9 years ago
We are sorry to hear that there was a shortage of staff when you were in the store and hope that this did not stop you from finding what you were looking for. It could be that it was lunch time and that there were some staff missing when you were there but we are happy to hear that the staff that you did see were helpful. With regards, Janice Ruddock
Posted 9 years ago
J Burkitt
Verified Buyer
“Care and attention is taken in the shops so why doesn't this happen when ordering on line. A pair of odd sized crocs is not acceptable and by the time they wee delivered and I discovered this there was no stock left????disappointed grandson.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. We pride ourselves on the quality and accuracy of our dispatches so I am sorry to hear about the odds received. We agree it is unacceptable and you can be assured we have already followed this up with the member of staff who dispatched your order. To compensate and hopefully restore your faith in Charles Clinkard, I have credited your online account so if you wish to purchase something else for your grandson, you will receive a discount. Please accept my sincere apologies for any inconvenience caused and I hope this has not put you off shopping with us in future Kind regards, Rosie, Customer Services.
Posted 9 years ago
E Hunt
Verified Buyer
“Shoes were not as they were in the picture on their website, they where a different colour. Was told I could return them but didn't have any more in the entire company so ended up keeping them as my son needed new shoes.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry the stripe on the shoes you received is not the colour shown in the image, please accept my sincere apologies. This has now been removed and will be updated if we receive new stock in the future. As discussed previously, if you are unhappy with them, they can be returned even if they have been worn for a full refund. Please let me know if you require a pre-paid label and I hope this has not put you off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 9 years ago
Anonymous
Verified Buyer
“Website is fine - but the size/style(s) selected often disappear whilst scroll through the site. Also, twice I've qualified for a discount but the code has not been recognised and I've had to 'phone Customer Service to get it. Clinkard service extremely good on processing order - came in couple of days BUT ... Although I'd given instructions for shoes to be left with neighbour they were not. I got a card through door and shoes were returned to depot in the sky. I got email asking what to do with shoes so opted for delivery to drop off point (local chemist). I walked 20 mins in drizzling rain with all my credit cards, my senior rail card, my senior bus pass ... and coule not have the shoes because I didn't have my passport. I walked home empty handed, soaked and fuming.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your feedback. Firstly, please accept my apologies that the discount codes did not work when you tried to use them online. I can see when you have placed an order with one of my colleagues, it has worked perfectly so we will look into this. With regards to the collection, once Interlink have scanned your parcel into the shop you are sent an email advising you of which forms of ID you need to take, I am sorry if you missed this before setting off. Please be assured I will pass your comments about the filters on the website and I hope you have not been put off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 9 years ago
R O'CONNOR
Verified Buyer
“I think the website needs to make it much clearer from the outset that returns are at the buyer's cost. It cost me £13 to return a set of shoes that did not fit properly - which was a waste of money.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry if you feel our returns policy is not clear on the website - we do ask you to confirm you have read our terms and conditions before placing an order. For future reference, you can return items to us via Collect + from as little as £4.09. I hope this has not put you off shopping with us in future. Please be assured we appreciate your feedback and regularly review our policies, so I will pass your comments on. Kind regards, Rosie, Customer Services.
Posted 9 years ago
D Lochhead
Verified Buyer
“I ordered on line and when the 2 pairs of shoes arrived both pairs had major problems. Pair 1 where different shades, and pair 2 had missing details on the shoes. Already sent back no photos available.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am disappointed to read that both items we sent you had to be returned, please accept my sincere apologies. We have a rigorous quality check procedure so I will investigate as to how they were despatched in such a poor condition. I am sorry for any inconvenience this may have caused and I hope this has not put you off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 9 years ago
M Savas
Verified Buyer
“The shoes arrived very quickly. However, they looked 'worn'. The soles were clean but the leather had already got obvious creases caused by walking in them. They've obviously been 'returned' by someone who's worn them inside for quite a while. I did therefore feel like we bought second hand shoes, but they were on sale and my daughter was always going to wear them in like that over the first couple of days. So happy with the quality and fit of the shoes but thought it was abit cheeky selling us evidently worn and returned shoes. I wish I'd taken a photo now, but I think it's worth giving you the feedback.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry you the shoes we sent you looked worn, please accept my apologies. I can assure you these are not seconds although they may have been tried on in one of shops. We have a rigorous quality check procedure, so I will look into how they have been despatched in such a condition. I hope this has not put you off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 9 years ago
M Conway
Verified Buyer
“Very disappointed with the service we received at Redcar Store, You have a sale at the moment and a pair of sandals which I liked you did not have in stock, I went on the website and they were ordered and delivered to my home the next following days. We were also disappointed that we asked to try on a pair of shoes which were on the stand in the window, when the assistant brought the other shoe to us the difference in the shades of the pair of shoes was very noticeable, the assistant told us that because the show shoe was in the window it had faded and if we bought the shoes to put the other in the window it would fade. She said that is what they do She also told us that at the Redcar Store they get sent the faded shoes, which I found ridiculous. I live in Redcar and myself and my family have used this shop through three generations. Why has our store been sent damaged shoes. Our leaving comment to the assistant was you put the darker shoe in the window.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I have passed this directly on to the Redcar branch and you will be contacted shortly. Kind regards, Rosie, Customer Services.
Posted 9 years ago
E Murphy
Verified Buyer
“I ordered a size 3 pair of sandles - I am size 3 in every shoe shop and my feet measure to be this size also. Yet the shoes I ordered where huge! Looked more like a size 5! Went into the shop to try other shoes on and size 2 childrens fitted my feet! I would say the shoe sizing is very inaccurate!”
Helpful Report
Posted 9 years ago
A Siddy
Verified Buyer
“It is difficult for me really to write this review because, I like the website, the ease of ordering and the product. However I ordered my little girl some Lelli Kelly shoes from yourselves in 12 1/2 and when they came they were too small, this was no problem as I returned them the day they arrived by First Class Post to be signed for and requested a 13, you then acknowledged receipt of return the next day but advised me that it would be 3/5 days for dispatch, why does it take this long to dispatch when you have them in stock? I can understand 3/5 for delivery or even if they are out of stock and you are expecting a delivery yourselves but not 3/5 days for dispatch! I am still waiting for an email telling me they have been dispatched I know we have had a weekend but it wasn't a weekend when you received them back. I have a little girl who is asking every day if her shoes have arrived. I am so disappointed that I am having to write this as it is not my nature to complain but I just don't understand why it takes so long when they are in stock.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. We source stock from both our warehouse and our branches. On this occasion, the item you required was not available in our warehouse, hence the possible 2-5 working days for despatch. Looking into your order today, I am pleased to see that your replacement pair will be despatched this afternoon. I hope this information helps, but if I can be of any further assistance please do not hesitate to contact me. Kind regards, Rosie, Customer Services.
Posted 9 years ago
A Kittleson
Verified Buyer
“The serviced was as good as I like however I have had to send the goods back because to be honest the shoes on the site looked ok but they are the widest shoes I have ever seen and I did phone top ask the question....were they a standard fit and was told they were. I have many shoes none this wide so the exercise has cost £7.50 to send them back. Not to happy.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear you had to return your order to us. The style that you ordered are G fitting; which by no means are the widest available, but they are wider than average - please accept my apologies for any confusion when your order was placed. With regards to your postage costs, we will of course refund this amount. I hope this helps but if I can be of any further assistance in future, please do not hesitate to contact me. Kind regards, Rosie, Customer Services.
Posted 9 years ago
H Seed
Verified Buyer
“It is unlikely that I or my friends will use this website again as, being nowhere near to a shop, getting the product proved difficult. The purchase was sent by Royal Mail and there was NO opportunity to ask for the item to be put into a safe place. I then found that the post office, to which the parcel was returned, was only open from 0830 to1500 during the week, and till 1230 on a Saturday. None of these times fitted in with working times and I had difficulties with getting my package. Had I known this to be the case before ordering, then I would not have placed the order. What was even more infuriating was that, in spite of already having a pair of Rieker mules of the same style but in a different colour bought earlier in the year, the white mules were disappointing in two ways. The leather was stiff and the fitting was poor. I had to make a lengthy journey by bus to a shop that was miles away as I objected to otherwise having to pay for the return of this inferior product. I took my original mules to the shop to show the staff member there and she fully agreed with my comments. My only reason to give a recommendation of 5 is because I did receive courteous and prompt service at the shop itself.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your review and I am sorry to hear about the problem you have had. We usually do have the option to leave in a safe place available on the site – but unfortunately it has been removed for a short period. We are hoping to get this back on there soon though. Please be aware that if you do have any special requests regarding your delivery – you are more than welcome to get in touch with us and let us know. If you would rather your parcel was not sent Royal Mail (for example) or if you would like your parcel to be left in a safe place – we would be happy to arrange this for you. I am disappointed to read that you will not be shopping with us again in the future, and I hope that in light of the above you may reconsider. I will certainly pass your comments about the Rieker shoe you received onto Rieker, in the hope that they will bear this in mind for future seasons. Thank you once again for your constructive feedback and please be assured we will take them all on board. Kind regards, Rosie, Customer Services.
Posted 9 years ago
C Jones
Verified Buyer
“Not very happy with the packaging and the presentation of the contents.box was very badly damaged looked as though it had been used before also the spare shoe laces were just pushed inside the shoes rather untidily.gave me the impression they had been returned by another customer.not a happy first time customer.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry you are not happy with the overall presentation of the order you received, please accept my apologies. We have a rigorous quality check procedure so I will take it up with the despatch department. I hope this has not put you off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 9 years ago
H Shearer
Verified Buyer
“Lovely Shoes though too big. I am waiting on a refund. I sent them back some time ago 1st class signed for.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. We received your order the 5th June, your account was refunded and we sent you an email to confirm receipt of your parcel - I am sorry if you did not receive our correspondence. I am confident if you check your account again, you will see your refund. If I can be of any further assistance, please do not hesitate to contact us. Kind regards, Rosie, Customer Services.
Posted 9 years ago
N Beake
Verified Buyer
“Item arrived in a damaged box which had likely occurred during packaging from store”
Helpful Report
Posted 9 years ago
C Small
Verified Buyer
“The delivery was very slow, over a week. My son was very happy with his new shoes when they finally arrived though!”
Charles Clinkard 3 star review on 3rd June 2016
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I will contact you shortly to discuss this further. Kind regards, Rosie, Customer Services.
Posted 9 years ago
Miss V Cuthbertson
Verified Buyer
“Online photo and info weren't specific enough to ensure purchase was suitable. Delivery service was disappointing - email sent only at 11.20, saying parcel was due to be delivered between 11.31 and 12.31 - made it home at exactly 11.50, but card was already through the letterbox stating they'd try to deliver at 11.50??????? - NOT accurate. Staff at Byres Road store very helpful in trying to get a suitable exchange, but every similar product was unsuitable for the same reason as my original purchase, which isn't obvious from the online info. Staff took sandals back on Thursday of last week - am still waiting four days later for money to be refunded onto bankcard as promised.......not a great experience overall.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I will contact you shortly to discuss this further. Kind regards, Tracy, Customer Services.
Posted 9 years ago
Charles Clinkard is rated 4.8 based on 50,180 reviews
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